The Urgent Care center here presents itself on-line as a walk-in clinic, but it most assuredly is…read morenot. It is an extension of the hospital's emergency room, and the way they treat you will reflect that. Most importantly, you will be charged emergency room pricing for your visit (which will not be revealed to you up front). If you do not have a condition that requires hospitalization, go somewhere else, or you will regret it.

I was in and out in under 1 hour on a recent Friday morning for a sprained wrist that required…read morex-rays. Professional & efficient staff, very friendly.

Worst experience in the 30 years weve gone to this place for drs, pediatricians, and labs. Never…read morehas one of my kids been so disrespected. If you go to the lab be warned of the guy working in there. If you have a special needs child and have to hold them a certain way. They will say, "dont tell me how to do my job!" Well, sir, dont tell me how to hold my daughter so shes not scared. Herb. You're an abusive and shouldn't be around children.

Terrible. Be prepared to be an advocate for yourself or anyone in their "care". They bring you in…read moreand You have to request an examination. Somehow they know how to send you a bill. Be prepared to have the same conversation with multiple people with little to no results but be prepared for nasty notes in your medical file For not giving them enough attention. They are a joke.

Mixed experience. They are fine for colds, stitches removal, simple ailments. During the recent…read morestorm, I had a bad cough and could barely breath. Before I made my way out there along snowy roads, I called and asked if they were open and if they had equipment to detect pneumonia. They assured me they did so I told them I was leaving and would be there shortly. This was around 4 pm (they close at 8 pm). Ten minutes later I arrived and the place was closed. They could have told me they were closing early?! SERIOUSLY?

I broke my foot and my doctor suggested that I come here for X-rays. I'm SO glad he did! The…read morefacility is clean, the service was fast and the staff was very professional and empathetic! Outstanding!

If I could give a Minus star then , I would. RUN! over 8 hour wait to be seen ,then misdiagnosed…read more Go anywhere else but here. How and when to fill our registration paperwork is dubious . The rooms are too cold, need to offer patients heated blankets. The place is in dire straights! Corridor lights shine right in your eyes as you lay freezing in the room. Organization is confusing, at registration. bathroom in ER waiting is lacking t- paper. Poor Eric a was in waiting near the gift shop. They called his name , skipped him because wheelchair and couldn't get to front quickly enough,also missed his vitals!

Checked into the emergency room at 8 a.m. this morning with son who has severe abdominal pains and…read moreblood in his vomit. It's now 12:01 p.m and he is still waiting to be seen.

Go anywhere else! Went to ER at 6 pm was seen at 1 am next day! Poor quality of care, from…read moreregistration to discharge. Told to sign consent forms but registration woman would not let me read what I was signing " Just sign then I will print out what you just consented to"!!!

I was almost just killed by a nurse administering a rapid potassium IV (5 min) then manually…read moresqueezing the rest into me. I could have died. My heart monitor was incorrectly attached & they never would have seen the cardiac arrest. They attempted to hide this all from me. I WAS SPARED BY CHANCE ONLY!

One of the worst experiences I have ever experienced at a medical office. I'm not sure if I should…read morehave been surprised as this was beautiful downtown Worcester, but this was one scary experience. The building was derelict and in need of a remodel, the individuals in the building highly suspect, and the staff rude and totally useless. I could have stayed home and been ignored, I certainly didn't need to travel here to have it done. We walked in and were told to have a seat and they'd be right with us. For twenty minutes we waited, the staff would look at us through the window, say nothing, not even given us paperwork to fill out as a new patient. Off to such a great start, I said f(&k it, and walked out. I will not be returning and will seek help at a more caring and compassionate facility.

My spouse came here specifically for a medicine referral, was told she would receive that quickly…read moreand instead was given THE WORST therapist who took 3 months to do the intake process, he didn't finish that process and then decided to leave the practice all while giving her the runaround every time she asked to see a med doctor. He kept promising she would see one before she ran out of meds. Finally, she called his supervisor for help, was told she missed too many appointments which she missed because he made her uncomfortable and his incompetence and unwillingness to help her made her anxiety worse and was denied seeing a med doctor altogether by the supervisor until she could regularly attend sessions. She's in nursing school, has 2 jobs, a disabled wife and was made promises by these swindlers. I am appalled, disgusted and can't believe this place gets any clients at all. I highly recommend seeking care elsewhere because you won't find it here. They don't care about their patients and hire individuals who aren't fit to flip burgers let alone delve into the issues of mental health. Now my spouse will be without meds after 3 months of consistently asking for them and being told everything would be okay. Well, it's not.