I have no idea what the negative reviews are about. Dr. Kleopatra Koyfman was very sweet and gentle throughout my tooth extraction. I was in a lot of pain and needed urgent care right away. She took me in the same day and I was out in less than 40 minutes. I think the negative reviews are related to some language barrier because she has a heavy accent. This does not mean she's a "bad dentist" at all. I will definitely come back again. read more

0 stars. Lucky I have to give one. So unprofessional and very ignorant. Thinks she knows a persons pain tolerance and if they cannot handle the pain THEY ARE IN BEFORE THE APPOINTMENT STARTS she doesn't service. Can someone take her dental license please. read more

I called today because I've been having unbearable pain with a tooth and wanted it extracted. Upon calling and speaking with someone with a heavy accent I INSTANTLY was rubbed the wrong. After the explaining the situation to her and letting her know that it might be my wisdom tooth or a tooth I've had a root canal on I'm not sure because the entire right side of my mouth hurts she told me call my dentist. Like lady don't think if my dentist was open I wouldn't be calling you for help. She continued to talk over me and raise her voice. Despite the reviews I still stayed on the phone to get help. After going back and forth with her she finally says "well I guess since you're in pain I can see you as a emergency". You guess? I told her never mind I will call back after I search around first. She hung up so fast. I proceeded to call back to speak to someone about that HORRIBLE experience I just encountered but no answer. Thankfully STL Urgent Dental got me in and OMG they was definitely a fresh of breath air. My experience with them was quick, fast, and seamless. After reading further reviews it seems like the receptionist is the dentist as well. I WILL NEVER GIVE THAT WOMAN A DIME OF MY HARD WORKING MONEY after talking to me like that. I was in complete disbelief. Someone said she is not rude she is Russian. As if that's an excuse to make another human being feel low. Pleeeeeeaaassse. I wish I could do a negative star. read more

On Saturday, February 18, I arrived at Urgent Dental Care located at 9010 Overland Plaza around 1:40 pm. The doctor, Kleopatra Koyfman, DDS greeted me by asking how was I doing. I told her I wasn't doing well as I had a bad toothache and I'm in pain. Dr. Koyfman then asked me who was my dentist at which time I told her Dr. Gentles, but I haven't seen him in couple of years. Dr. Koyfman proceeded to tell me to call him as she wasn't going to treat me because she was closing. I told Dr. Koyfman that her website said her office closes on Saturdays at 3:00 pm and it was 1:45 pm now. She said said it is late and I couldn't be in that much pain because I waited this long to come to her. I told her I've been managing the pain with Alieve, but around 10:30 or 11:00 am the pain got worse. I took a second Alieve pill and laid down but the pain worsened so I came to her. She then repeated that she wasn't going to see me and that was that. I said to her, "You're really not going to see me?" She affirmed that she wasn't going to treat me. I do not recommend anyone going to see her period. She didn't honor the Hippocratic Oath of doctors when she turned me a patient in pain away. SHAME ON DR. KLEOPATRA KOYFMAN!!!!! read more

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If I could give a 0, I would. I called to set up an appointment for a cleaning and expressed that I had a toothache and the lady told me that they would not service me, told me to go back to the dentist I had 2 years ago and straight up hung up on me mid conversation. I'm so confused....The customer service here is complete garbage. I probably dodged a bullet by not getting an appointment set. read more

This woman is insane. I called to make a same day appointment for my son (because it does say URGENT CARE) and she yelled at me for that. Then as she was asking about his issue she yelled at me again because she said he wasn't taking his antibiotics right. (Which he was, and HOW would she even know anyway?) Then she said that no one was going to see him because he wasn't following instructions. She is by far the rudest, craziest dentist I have ever had the displeasure of speaking will. You're better off just dealing with the tooth ache, it's less painful. read more

I've been going here for 10 years and have never had a better dentist. I was afraid of dentists before I came here. She's no nonsense, works fast, and always on time. Another dentist would have charged me thousands for a crown but she fixed my tooth with a filling so my insurance covered everything. If you want top shelf skill without paying a fortune, come here. read more

I have never felt so low in my life! This was already a visit I didn't want to have to attend let alone with my kids but I was so scared my tooth would come out. I called asked if I needed an appointment...told her the situation she gave me a time I should have knew from how the phone convo went but I would have never thought I was speaking to the actual doctor.As soon as I walked through the door she said if you don't have an appointment get out and no kids! when I tried to explain I had just spoke with her on the phone she put her finger up at me to finish her call. I stood and waited once off the phone she came out and asked me what was wrong I said my tooth was cracked she then went on to say so what do you want me to do? I'm like I'm not sure I'm not a dentist.. I just don't want to lose my tooth! it was really lose she asked me all of my business In front of her other patients in the waiting area only to tell me wait a few days and come back no kids! It was so bad that the other patient had to jump in to try to explain to me but she barely wanted to out of fear of being put out herself. I walked out feeling like I would just have to wait for my regular dentist but embarrassed to be treated like that I don't understand how she is getting away with this! read more

I don't understand how and why this lady still has business as a Dentist! I remember going to her years ago for a painful abscess I had. I am literally holding my jaw in tears because of the pain and I explained the situation to her about my dentist not seeing me til Tuesday. So she brought me back to her chair and I tried to relax as much as I can. My anxiety was through the roof because of the pain and then I had a fear of needles going inside my mouth. So I know it had to be done but this mean, bitter, rude, insane, unprofessional woman told me if I can't relax and let her do her job I need to get out of her chair. B***H I was in severe pain!! I can't believe she speaks to patients this way. Her job is to relieve patients of fear and anxiety when they come in pain of a tooth problem and she was not nice at all! Mind you I had no attitude with her at all! Oh but I did warn the other patients that was waiting in the waiting room about how she was to me and I didn't feel bad about it either! I said what I said right in front of the dentist and the other folks waiting on how horrible she is and to please don't waste your time seeing her. After that she tried to be calm and be "professional" and gave me my x-ray to give to my dentist. I told her I will tell my dentist on how horrible my experience was with her. After seeing other bad reviews about this woman, now ya'll can see that I am not lying and her business needs to be shut down. read more

Ladies and gentlemen, listen to the damn reviews. The few of you lucky enough to get this dentist on one her good days are far and few between. I went to visit Urgent Dental on a Tuesday afternoon and was greeted by a waiting room full of people and the dentist herself, (here's the back story- I'm leaving the country in a couple days and I have a huge canker sore giving me one helluva run for my money because I've had it for about 10 days now and nothing is helping and I'd prefer for it not to get worse when I'm not in reach of reliable medical attention.) so on this delightful Tuesday I left a message to which no one replied, therefore when I was available I drove to Urgent Dental and walked right in! I clearly should have LISTENED to you all reviewing Dr. K because I was obviously inconveniencing her. She asked me why I was there I said well I'm here to make an appointment in which she replied why?(also not sure why she was in the waiting room and no assistants were available to help, but she probably pissed all of them off too.) And I told her about my canker sore (mind you online it says that this Urgent dental does indeed treat canker/cold sores!- not sure if it's laser or antibiotics) however I must be an idiot and she told me I was wasting her time and that I should go across the street to the pharmacy and ask for something to relieve my pain... Well you'd think I haven't already done that the last 10 days I've had this fucker on the inside of my mouth! Next time I'll call continuously until I am reassured that I won't be turned away at the door and I will be given proper advice and treatment. This urgent dental needs to be shut down. And for future canker sufferers, just go to the pharmacy and ask for some pain relief so this knock off dentist doesn't try to waste your time or ruin your day! ;) read more

Kleopatra Koyfman is rude arrogant and incompetent. I went in with a toothache that I suffered with for several days. She took 1 xray and accused me if lying to get medicine. This was my 1st meeting and then wrote a script for antibiotics BUT didn't charge me.... Explain that! read more

Wish I could give her no stars. Absolute WORST dental experience my family has ever been too! Was right on time for appointment and was scolded for being late and making her late to lunch. Would hardly look in my mouth said I wouldn't open wide enough even though I was open so much it hurt. Didn't do anything except throw a prescription for antibiotics at me. If you don't like dentist you'll really hate them after Kleopatra and if you didn't mind the dentist before you will after she gets done with you. Go anywhere but here!!!! read more

I went to see Dr. Patrick Morris today at the Oral Facial Surgery Institute located inside Mercy Medical Center..If you have insurance, please go see him...he was so nice and welcoming read more

this place needs to close down, i made an appointment for next day service, i gave her my work schedule and she said come in at 4:30pm. she said she called me while i was at work because she had two cancelations and wanted me to come in early. i called her back 1 hour before my appointment, and she was so rude. my tooth was paining so bad and she was talking crazy on the phone. this lady hung up on me, while i was talking. if i made an appointment what does the cancelations have to do with me. now i gotta wait 6 days to be seen at another place. what a unprofessional professional. read more

Dr. Kleopatra has always been very competent in my care. Unlike some of the chains, she never recommends (pressures) expensive unnecessary work. I get in quickly (within a day or two most times), cleaning and xrays are very reasonable.... and there is zero "upsale". Last time I went to a chain, required by my HMO dental... the dental assistant I will call the "marketing director" told me my son needed $3,000 worth of work I about died. When they told me I needed $5,000 worth of dental work including the replacement of all my crowns I walked. Went back to my old dentist paying cash. She said my son needed two cavities filled, a $150 cleaning (not a $2,000 4 quadrant scaling). And she said that there was nothing wrong with my crowns (done by other dentists except for one)... but replacing my crowns would have damaged the teeth causing premature failure. I needed a teeth cleaning not $5,000 of major mouth stuff (no problems in the last 15 years). Then I moved to St Louis and found Dr. Kleopatra. She gets me in soon, and is intolerant of being late or missing appointments. But the appointments are so close to booking time there is no excuse for missing them. I really like Dr. Kleopatra!!!!!! and my pocket book LOVES her.... read more

DO NOT GO TO THIS ESTABLISHMENT! When trying to set up an appointment over the phone the receptionist (who happens to also be the dentist..) gave her first red flag by coming off rather rude when I apparently didn't understand all the information she needed to determine if my insurance would be accepted there. She acted as if I was being difficult when actually she wasn't being direct in communicating what she specifically needed from my insurance information, nevertheless I looked passed it and booked the appointment. On the day of the appointment, I arrived a few minutes early, I walked into the seating area and she greeted me with "And who are you?" I told her my name and she instantly handed over a clipboard with a form for me to fill out and asked for my insurance card. I immediately sat down and begin filling out the form, right as I was finishing the form she walked toward me and stood over me to see if I was done with the form. I quickly finished the form and followed her to the back. She then placed a bib around my neck and asked me to place my purse on a little table so I could come with her to take an x-ray of my teeth. Right after the x-ray, she then asked me to take a sit in the client chair and she walked away. At this time as I'm sitting in the chair waiting and wondering what the doctor's name is because she still hasn't formally introduced herself to me yet, I noticed my alarm clock on my phone faintly going off in my purse, so I get up from the chair and take 2 or 3 steps to get to my purse to shut the alarm off and as I reached my purse the dentist comes around the corner and says to me "Turn that phone off, turn it off now and sit back down in that chair!" It was so incredibly inappropriately said that I instantly figured she was being humorous, so I smiled at her and said "Oh, yes I'm shutting my phone off now". She then says, "If that phone goes off again, I will ask you to leave! No phones are supposed to be on back here!" At this time, I realized that she was very serious as she stood there frowning at me. I apologized to her and simply said "I didn't realize I needed to turn my phone off." She replied, "How could you not know! There are 2 signs in the waiting room! Come here! and look". She then leads me to the seating area to point out 2 tiny signs that I never got a chance to see since when I entered into the facility she was standing in front of one of the signs and I also began to fill out the information form as soon as I arrived, I never got a chance to see her signs. So, I apologized again and stated again that I did not see the signs and had no problem heeding to the rules, she then blurts "Its worse than talking to children with you!" She points to the chair and says "Sit down in that chair and do not get back up until we are through". That then was the breaking point, I thought I was on candid cameras or something! With any ounce of patience left in me I simply said "No, I'll be leaving now, you can remove your bib and give me back my insurance card". She then tries to explain liability laws as to why I needed to stay in the chair, I just explained to her that I could understand the law, but will not accept the way she choose to present it to me! No respectable establishment would ever feel that it is OK to ever talk to their patrons that way regardless if I happened to be in error or not! Completely unacceptable, I will gladly find services elsewhere. There is no way I will spend my hard earned money on such disrespect... read more

Do not go here. I called today because I was in extreme pain and the woman who I talked to told me to go some where else and hung up the phone. They should be out of business read more

Do not go here!! The dentist is the only one working there and she is very rude. She yelled at me for no reason the entire time I was sitting in the waiting room. I had a broken molar and needed care and got lost on the way. When I called to get directions, she yelled at me then. The fee is pretty hefty for an emergency visit considering it only includes xrays and a prescription. She doesnt actually fix the problem. I couldnt even get that because I walked out crying due to how rude she was as I was waiting. She was the most unprofessional dentist I have ever come across. read more

Please do not go to this dentist Kleopatra Koyfman is rude arrogant and incompetent.t. This was the most unprofessional person I have ever meet. I had a broken molar and she I went in with a toothache that I suffered with for several days. She took 1 xray and accused me if lying to get medicine but then wrote two prescriptions for antibiotics and pain killers. There should be a button for negative stars. She has the worst attitude and chair side ethics that I have ever seen. Do not waste your hard earned insurance on her. read more

Now I cannot relate to the other negative posts on Yelp, but my experience couldn't have been better. Dr. Koyfman gave me so much relief on my tooth while thoroughly explaining everything she's doing. Virtually no wait. Would definitely recommend. Thanks Dr. Koyfman for your expertise and helping me out in a pinch! read more

BEWARE!!! This place is absolutely HORRIBLE! Please do not patronize this business. The so called dentist is unprofessional, non compassionate, money-hungry and extremely rude. I was desperately in need of an emergency dentist due to a terrible toothache that was totally unbearable. This dentist Kleopatra Koyfman who has a very strong foreign accent, was completely unconcerned about my pain. Upon arrival, the lights were turned off, so I politely tapped on the glass, out comes a slightly older woman. She immediately asked for my insurance card and $50 upfront. She made me wait in the small dated lobby while calling my insurance company to verify payout and coverage..I could hear the whole conversation. After verifying coverage, the same woman then called me back to the room. She pranced back & forth while I was sitting n the dental chair in agonizing pain. She then took an x- ray but captured the wrong side of my mouth. The pain was on my upper molar on the left side, but she took a frontal x-ray. She looked @ my tooth very briefly as I moaned in pain then stated that "This was difficult and that she would not treat me". There was no empathy or sense of urgency to try to help me at all. She refused to treat me saying I needed to go see an endodontist but that she would be billing my insurance. When I questioned why she would bill my insurance, and that she didn't do anything, she became angry and started rushing me out of her office. Needless to say I will never, ever visit nor recommend anyone to this establishment. Not even my worst enemy. Urgent Dental Care in Overland SUCKS! FYI-- I did see an awesome dentist in Brentwood later that day who took great care and showed great concern for my tooth pain...he took care of the problem with my broken tooth, took a valid x-ray, gave me pain meds and extracted my tooth that same evening. read more

I wish I could give no stars the lady is extremely rude!! I called to try to set up an appointment and she had a thick accent so I asked her to repeat herself and she sailed well how many times do you want me to repeat myself, like seriously? What a bitch so we went in to try to schedule one and she is the ONLY one there and still wouldn't help trying to find other places since I don't have insurance read more

There were bad reviews for this place, but I was in such tooth pain that I had to take a chance. The dentist was able to help me, numbed my pain and wrote a prescription for antibiotics and pain meds that help me get through till I get to my regular dentist. I am not disagreeing with the rudeness concerns other people's reviews on yelp, but it could also be a language barrier issue. Dr. Koyfman is not the warmest and friendliest dentist you will meet but she worked out for me. read more

Urgent dental care is very unprofessional. Her cleaning is very gritty. This is why I switched to Aspen Dental

I went in with severe pain, trying to get some relief until i could see my dentist on Thurs.whom i trust. He only works two days this week. My whole visit was a little odd, but I wanted to give her the benefit of the doubt. I was totally fine with her being the only one working. Bravo for cutting back on unneccessary things so its more affordable. She was only charging me $75 for the visit. But when it came time to pay, she handed me my scripts, and i politely asked if she could prescribe something affordable. she had already written them, and said no, then pushed my money back to me and said, take your money and go get your scripts! She ordered me out, "leave, leave, if you cant afford 5 dollars then dont pay here at all." i tried to explain that i just wanted to make sure the meds were within what i could afford, but she continued to order me out! I was stunned that she would treat me that way! I was TOTALLY fine to pay her, she deserves pay for her work. I told her that i think she misunderstood me, she didnt want to hear it. This woman has a temper and hates when people ask her to clarify something they dont understand. I left without her charging me, called a friend, who says she knows this lady's reputation and thinks she is getting a kickback for the scripts she fills. Which makes sense, since she didnt mind not charging me. I will NEVER return, or recommend! Totally unprofessional. read more

called this business to ask for help on my tooth. when i called a lady that didn't speak very well English answered the phone. i asked her how much an extraction was she said $515.00. then i asked some questions on my insurance she then said i don't have time to answer your questions then hung up on me. i would NEVER go to this business. read more