Had a really good experience here purchasing a new queen size bed. I try my best to show support to…read morelocal businesses and this one got my attention on yelp. I first called over the phone to see if they had a firm queen in stock which I could purchase and throw on back of truck and haul home. Cesar Juarez answered the phone, was very friendly, answered my questions and made me an appt to check them out. At the store I narrowed my choices down to two and I ended up purchasing a firm Kingdom brand queen bed. I got a good price, was treated very well and found what I was looking for. Very happy with my purchase.

Best prices in town! We checked about 3 stores before this one and was definitely surprised at the…read moreaffordable prices. We ended up buying everything that we needed for our house here! Thanks to Cesar for helping us through the process. I would highly recommend this place

I've purchased two mattresses from Robert and recommend his products and service to anyone looking…read morefor quality beds for an inexpensive price. Robert is very upfront, professional and accommodating when deciding on what mattress works best for you. You will choose your selection privately, by appointment only at his indoor wear house. It's easy to make your selection as he has all his merchandise lined up from least expensive to more higher end selections, and will explain the differences in quality as you explore your options. This business is a one man operation which keeps the prices very low!! I am happy with the quality of my mattresses and I look forward to purchasing here again in the future!

Robert deserves 0 star for customer service…read more We recently bought 2 mattresses from Robert at Box Drop. He clearly told us that the basic mattresses come with 30 day warranty in which we were ok with. Within 4 days, both mattresses sink. 4 DAYS. We brought up the issue to him and he refused to take responsibility. He said that he cannot take them back as he operates a clearance center. We then asked him then why do they have 30 day warranty. He said 30 day warranty does not cover foam. It only covers springs and stitching. He never informed us what is covered. If you plan on buying from him, pay by credit card so that you can charge back with the bank in case he runs again. See photos for our conversations and you can make your own decision.

I would have given no stars but it was not an option. PLEASE…read moreDO NOT BUY from them. They do not care about customer service, much less the consumer. They sold me a washer that does not work and won't make it right. They want me to pay a 25% restocking fee on almost $1K washer.

Splurged recently and bought an Aireloom mattress here few weeks ago and had a great experience…read morewith Josh the first day who made some suggestions due to health issues (at my request). He was very patient and kind while my sister and I took time to try things out and talk about options and opinions. No pushy, or annoying sales pitch or following us around which I sooo appreciated! Went back the next day to finally but it after trying a few other places, and Luis helped us finalize the sale and was just as equally kind and professional taking the time to answer all my questions. Really appreciated the positive experience and un-pushy natures of both. I'll definitely go back again for other furniture! Thank you so much. Absolutely love my mattress.

Went here looking for a recliner love seat set and Robert helped us find the perfect one. He is a…read morevery sweet, attentive salesperson and definitely will be going back to purchase more furniture in the future. We received our recliner set the very next day within the designated time frame. The delivery persons were professional and setup exactly where we asked.

Maybe this will get Mr. Larry's attention. Let me start…read morefrom the beginning. We bought a couch from their salesman David in January of 2019. Excellent customer service. Just over a year after we purchased, our couch started to rip on 2 of the cushion seams. We called and they said they would take care of it. I set up a time with Larry to stop by our home to take a look and pick up the cushions. After waiting on him the next day FOR 2 HOURS, I called and he said "my driver said he already came by." Do you think I would call if they already stopped by? After that, I didn't trust them. 3 weeks later, we finally had our new cushions, after messing up the size they ended up replacing the entire cushion with the fabric. We also had a pillow that was ripped too, he brought the wrong size back to me and said "sorry it's the wrong size, you can just sew the other cushion yourself." It's just a pillow, but the comment was so rude. About 2 weeks later, the other 2 cushions started to rip. I called Mr. Larry a WEEK ago and he still hasn't returned my phone call. We paid over $2200 for this couch and it's just over 1.5 years old. They said when we bought the couch it was a "lifetime guarantee." This place is a JOKE, their furniture is junk and I do not recommend to anyone.

Purchased a recliner from this furniture store. The problem was not only the delivery fee of 175…read moredollars which is ridiculous but the service when I went to pick it up. It was horrible, when I got there I was told there was no one there to load the recliner onto my vehicle. The lady that sold it to me Naomi, said that we could load it up. I told her I was not going to do that and she should have told me before I picked it up that the loaders would not be there. It was not only a waste of my time but my son was injured helping some old man named Larry that works there try to load it onto my vehicle. The only reason my son even helped was so that we didn't have to come back again. The man Larry was too old to be moving anything in the first place. My son told him to wait so he could adjust the chair on my truck first but he didn't wait and he injured my son by shoving the chair onto my truck and made him lose his balance and he fell and pulled a hamstring in his leg. That old guy thought it was funny and laughed that my son got hurt and didn't even apologize. Come to find out that it's against company policy for other employees other than the loaders to help move anything. I was very upset about what happened. Later I received a phone call from a Vanessa about what happened and she told me if she were there that would not have happened but it did and my son ended up with an injury and also missing 2 days of work due to the injury he sustained which could have been avoided if these people would have not been negligent in the first place. I received a phone call from a Vanessa, and of course nothing was done. Vanessa just said that she would speak to them about what happened. It's sad that businesses nowadays don't care about the customer just the bottom dollar. I miss Weatherbys they had great furniture and cared about their customers.

Pleased with how quick my furniture was delivered. Ordered Wednesday and was delivered Saturday…read more Vanessa was the sales person who helped me and she was very knowledgeable and welcoming. I haven't had my furniture for very long so I'm hoping it's good quality because it's very heavy and sturdy. Only thing is I wish they had more of a selection in bedrooms other than that definitely recommend to take a look.

The service by Yaz was great. He was Very patient with us as we were there like two hours trying to…read moredecide on the couch we wanted. Great selection on the floor plus he has many catalogs to order from. Prices are very affordable. We finally decided on the couch and to top it off we ended up buying a new bedroom set, that was not in our plans. But that's how great the service was at Furniture Plus.

I was told that my kitchen table was going to arrive on Saturday. My kitchen table still has not…read morebeen here and it's already Monday. What is going on with my kitchen table?

My husband and I have visited this place for a couple of times because of my indecisive…read morepersonality. However, Gary was so patient with us and let us took as much time as possible to try out the mattress. We bought one from him and I love the mattress! Love their service and their price is definitely the best in Bakersfield too!

If you only choose one of the Valley Mattress stores to go to this is the one. It is the cleanest…read moreand spacious of the ones I have visited. I've been to the Rosedale store, and like Rosedale it was dusty and empty on the inside. The Cal-King Memory Foam Mattress we got was a great deal from $1799 to $499 and the delivery was $39, which is not bad at all. They would get five stars, but the sales guy made an offhand rude comment about Governor Brown and Democrats. Too bad, my fiance and I are hardcore bleeding heart liberals. Ahhhh....Bakersfield.

I would have given no stars but it was not an option. PLEASE…read moreDO NOT BUY from them. They do not care about customer service, much less the consumer. They sold me a washer that does not work and won't make it right. They want me to pay a 25% restocking fee on almost $1K washer.

Manager Kristi was awesome! She shopped the best looking scratch and dent fridge for us with…read morephotos and the ability to purchase remotely. Someone ended up giving us a fridge, so we did not purhcase, but we WILL be back. Thank you Kristi at Urner's!