Great customer service, appreciate all the help I've received from the urotuning team,

Urotuning Sent me a damaged/returned set of lifters not in their original packaging from INA. Now silent about making it right. Both were used and damaged in ziplock baggies not the sealed from INA. Emailed them with photos several days ago and have not heard back. Called yesterday and girl on the phone had to check with her manager to get a replacement sent out and never called back. I even offered to cover half of overnight shipping cost to have them here in time. No response. Absolutely horrendous customer service. I'm going to miss an event and have to file a charge back on my card to get my money back. Shame on this company. read more

Ignore every call I make, and they still have never sent my coil packs that they need to replace because they are faulty after over a week of waiting. I feel scammed. read more

UroTuning is local to me and while I don't own a Euro car, it is bagged and UroTuning always has the parts I need in stock. I typically order over the phone to get things prepared and then pick up from the store directly. Never had an issue, and on my last visit they even sat me down at the front to help rearrange my rewards points because I had multiple emails I'd used with them. Can't speak for their other parts availability but fittings and other air components have never been and issue and the guys have always been helpful to me. read more

If I could rate them 6 stars, I would. Ordered a Do88 performance intercooler from them, and it arrived pdq, and at an excellent price. When performing the install, I couldn't find any of the hardware that came with it. I lost had lost it, (I think I have weapons-grade autism ffs), and 4 of us ripping the garage apart could not find it!. I got on the horn to Urotuning, and man, did they take care of things pdq. They handled all the logistics with Do88 to expedite ship to me all the replacement hardware. 6 days to my doorstep in New Hampshire from Sweden. **Special kudos to Geoff for the amazing response to my problem. Top notch service from the word "go". Im a customer for life~ Highly recommend read more

Purchased a foreign car part for over $200. The part didn't work properly. I contacted Urotuning within a few days. My support agent took my info and promised to send a return label. Then a few days past without the return label being sent to me. My support agent apparently was out of the office unexpectedly and her manager had needed a couple of days to catch up all her correspondence. I should have been patient. Things happen. I very much appreciate the business manager talking over and expediting my refund. Hope my support agent who had leave work for a few days is ok. I'm back to fully recommending Urotuning. read more

After working with Brandon on a claim, I feel much better about ordering with the company again. He has been very responsive since the last review and is really helping me appeal to the product supplier. I am willing to continue ordering through them. read more

They are few and far between, but every once and a while you run into a business that's special. You're not expecting it, but as you talk to them and realize how much the people care, how knowledgeable they are, you know you've found something out of the ordinary. I feel that way about UroTuning. I've worked with Armin twice for suspension parts (shocks, struts, mounts, RSB) for my GTI and it was a great experience both times. Armin is super knowledgeable and took the time to help me get the right parts at a great price. Highly recommend!! read more

AMAZING customer service! I had to make a change to my order and they were so accommodating and helpful. The person I spoke to over the phone was very patient and understanding. I will 100% be using them again. I highly recommend read more

every time i order something from urotuning, i pay extra for shipping because i know theyre always slow. lately when i pay extra for shipping, they are just as slow and won't respond to my emails for a refund for the shipping costs on parts that are days/weeks behind on delivery. will never be buying anything from this site again. read more

I love Urotuning I have been a customer for almost 6 years and I never had problems with my orders and I never had problems with the Parts for my Volkswagen 1.8T either ... I am so happy that my car is ready with almost all the parts from Urotuning really recommend buying with this store in 100% read more

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You want to talk about leader of the pack, Look no more. Urotuning for the win! Order my Vossen HF5 4/9/24.... 4/11/24 they were at my door steps. When you talking about customer service and knowledge... Julian Diaz made it happen! Not only my transaction was smooth but he also made it very safe and secured. Big, big shout out them Urotuning and the staff. You guys are so on point! read more

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I (currently) own three MK4 Jettas. I have never had an issue with parts or service from UroTuning and wouldn't hesitate to order anything from them. They have always been super helpful on the phone or via chat. I am fortunate enough to live in Tampa, FL (where they are located), so I've even attended a couple of the events they throw. 5-stars from me! read more

INCREDIBLE staff. Amazing ship speed. Easy exchanges. Really good pricing and deals. Slightly meh on the finish. I've made two rather large orders for my Audi with them and itching for a 3'rd. Long story short... the staff and parts are awesome but, some of the interface is lacking. First order included in IE intake system, 3" turbocharger inlet pipe, turbo muffler delete and carbon fiber intake cover to accompany the full IE intake I ordered. Unfortunately the carbon fiber cover arrived with some sizable cracks in the CF, all it took was one email on the Saturday it arrived and when I called on Tuesday the replacement was already on its way. Replacement arrived within 3-4 days tops however, it didn't include the return label for the defective part. Checked my emails, rechecked the box, nada. Called in and apparently an email with the printable label was drafted but not sent. Which wasn't a big deal but, still a bit of an annoyance. Second order was the almighty IE turbo downpipe, for which I needed to sign an "off road use only" waiver which basically states I wouldn't drive it on public roads... yup scouts honor won't be driving it on public roads, noooo sirrrr . Whelp... I checked the box, signed the name and waited patiently for bits and pieces to come. A week later I looked at my urotuning account... order was made and paid yet unfulfilled. Wonders why and waited another couple days before calling. Seems that a .pdf was supposed to be sent to me to read, sign and send back. Again, checked my emails including spam and nada. Thankfully Geoff stayed on the line to sort it out with me and a few days after getting that squared away. I got my parts. Would still highly recommend them! read more

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Urotuning.com shipped me a used/ damaged returned product. Product had lots of scratches on mating surface of part. A deep gouge on the outer mating surface. Was also missing the essential hardware screws. First and last time ordering from this business. Tried several times to contact them via email, phone, instagram and their website's support ticket request. No response from urotuning at all. See attached pictures on what I received. read more

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Ordered an obdeleven on Sunday night through website and spit me out a delivered day of this Saturday (6 days) via usps and "the shop" and still has yet to be processed or accepted... they told me it doesn't warrant a claim (uro tuning), btw took forever to get in contact with someone, but the post office said it did... free shipping doesn't mean not to care about your customers. No refund issued just that I have to wait the 15 days supposedly... definitely won't be buying through uro again.... Just stick to Ecs tuning or fcp euro. read more

Amazing customer service as always & thank you very much Urotuning Team Again A++++++++++++ service thank you James Tony & the rest of the team........always a pleasure to stop by there & get something.... read more

Ordered a Rack and Pinion for my Audi A8. Site said it would ship within 0-2 days. Contacted them via email after 3 days and they replied that the part arrived to them that day but it was after their pickup for the day, so it would ship out to me the next day and tracking would be provided at that time. Well another 4 days passed with me sending them 2 emails with no tracking or reply. Finally, after 10 days from my order date they emailed me saying, "Our supplier has informed us that the price we listed/sold this item for was incorrect. The difference of $262.57 needs to be collected before the order can ship." What?! Absolutely not! That's not how you do business. Especially after 2 different people telling my order would ship days ago. I was not willing to pay more money AFTER my order had already been placed for them to ship the item to me. This was an $2500 part. It was a big waste of my time when I could have used that time to find the part somewhere else instead of being without my car even longer. read more

Very disappointed. This is my 1st time to use this web. I bought the item on 11/29/2020. Until today, I still have not received anything, but they charged me $400+. They told me I have to wait until Feb to ship, but never guarantee I can get my item in Feb, so I don't know if it means I pay for nothing. And they said it is not delayed order, but I don't know what is going on, and they never apologize to me. I am happy to hare my experience on this website to anyone. I will make sure to share my experience on all social media. I am not sure if I am the only one to wait for 3 months for one item because they never mentioned anything on the website to say I have to wait 3 months for one product. Please be extra careful. Thank you very much. read more

go to ECS, shipped giant box just for oil filter, filled with nothing but the filter and packing, only received one tracking number but I'm still missing my oil and pan gasket that were all ordered together. kinda figured with $30 shipping everything would actually get here on time when they said their shit was delivered. read more

They are a diamond in the rough. Not everyone has access to an aftermarket supplier in town with the quality and name like this. They back it up with fast and fair service. Can't wait to see how my purchases transform the car! Good folks here. read more

I bought a set of the R8 caps for my 09 Audi A4 2.0t. Well after the car was sitting there idling for like 15 mins I heard this loud boom and heard something hit the hood. I opened it up and I had seen the radiator cap blew off the jug and I lost 2 gallons of antifreeze all over my garage floor. I contacted UroTuning and they said they would give me my money back for caps but would not be reimbursing me for the antifreeze I lost. It's not my fault it's your fault you have these cheap pieces of Chinese junk! I have picture of it all. Stayaway from UroTuning!!!! read more

Great customer service that kept me informed throughout the ordering process and put in effort to make sure that everything went as smooth as possible. I ordered front and rear anti-sway bars for my Mk4 R32 and Geoff from customer service quickly informed w/in 1 day that the supplier had just ran out of stock for the rear bar. Understandable given this is during the COVID19 pandemic and that these parts are for a less common model. Offered to ship the front separately but I requested they wait until both bars were in stock. During the wait, Geoff kept me up to date on the status of the items and even sent free goodies for my patience. They informed as soon as they were ready to ship and they were sent directly from the supplier. Parts were at my door the next day. Overall, not an ideal situation, but I enjoyed the professionalism and courtesy they showed throughout. read more

Never in my Life, ordered something from this company (and was correct have email receipt from order). They send me wrong item, no problem, humans make mistakes, I request to have correct item that I ordered and paid for in full. Well, this company does not want to send correct item nor return my funds that I paid, Ok, lets play hardball, Capital One Fraud was notified of this ill legitimate business conduct and Felony charges files for Criminal Prosecution for damages set forth onto my behalf. Enjoy your time behind bars Criminals. read more

Aaron provides the best customer service you could ask for. Went above and beyond with helping me with a warranty request.

As a Hillsborough county local I am pleased to have an aftermarket and OE euro parts dealer so close. I've done business with them for 3+ years so far and aside from availability vagueness and a part being advertised while they don't carry it, I have no serious qualms and look forward to every purchase. They have great customer service when you call and will help you out. read more

Urotuning has great service! Even from my home I am able to call these guys for questions about my GTI and theyre still able to help me diagnose the issue, along with supplying me with all of the new parts that I need. Luckily I am local so theyre facility is only about an hour away from me but they've never disappointed and I will continue shopping through them for a good while. Amazing service and they always take care of their customers. read more

James was extremely helpful in placing my order. Created an invoice that was clear cut and dry and the whole payment process was a breeze. He was able to make a discount happen on a new intake I am stoked to put in my MK6 GTI. He also threw in a bunch of free stickers, t-shirt and cool gear. I highly recommend buying performance parts or OEM parts from their online store, especially if you have a VDubb. They list all of the manufacturer sales that are going on and also have a price match policy. From what I hear, it is super fast shipping (2 days) and it's FREE! You cannot beat that. Only thing that was somewhat of a hiccup was the initial order that had my intake and DV relocation kit did not attach to my rewards account so I am contacting them to see if those points can be sync to my account. Other than that, very happy with the whole process!!!!! A+++ read more

Armin helped me on the phone get my order handled right away. Very respectful and courteous. No other auto parts place comes close in terms of effort. Great price on the part and the correct part unlike oreillys who sent me the wrong part, thank you Armin ! read more

I was in dire need of some hard to find Wheels for my 2012 Mercedes S550. Not only were did they have the wheels in stock but they shipped and delivered my rims (w/free shipping) under the expected time to get installed on my car. I recommend anyone to check out the huge selection of reasonably priced hard to find rims that are delivered in a timely fashion. I am glad I found this site and intend to use them for future purchases with my next car!!! read more

UroTuning was great. Was very hesitant to buy wheel and tires online after reading how bad some of the online seller are. A poster at a forum recommended UroTuning so i decided to give them a try. I ordered Neuspeed wheels that was on sale from UroTuning for great price at night online. The next day, i decided i wanted to add tires and have them mounted and balanced. UroTuning did not sell tires so they had me call Neuspeed to see if they could add the tires. I called Neuspeed and they told me UroTuning needed to coordinate with them to make this happen. I was starting to get a little worried by now but when called UroTuning back to see if they could coordinate with Neuspeed to add the tires, there was no problem. The sales person i was working with was very professional gave me his extension to call and called me back to let me know how everything was going. We were able to get everything worked out. They followed up to let me know they appreciated my business track my shipment. They even let me know when the shipment was delivered with their online tracking system. I ordered a set of H&R sports springs the next and the same excellent service. I would highly recommend UroTuning. They put your mind at ease especially when you are buying expensive items. read more

urotuning kinda sucks. i returned my product and they wanna charge me all kinds of money the product is perfectly fine and not damaged and they wanna charge me almost $200 for no reason. do not recommend read more