Service is the worst. I moved here from TN where I received great service. This place never answers their phone. They take your car and it sits there for days and not even looked at. 3 times I tried getting my car repaired there. Awful every time. read more

I visited Courtesy Kia for a car service, and I must commend the Kia salesmen for their excellent treatment. They not only greeted me warmly but also took the time to explain the entire service procedure. They provided details on the duration of the service and the specific parts they were addressing. During the service, I made use of their comfortable lounge, enjoying a cup of coffee and some biscuits. The waiting experience was pleasant, and the amenities provided added to the overall comfort. I was pleasantly surprised that I didn't have to wait for an extended period. In approximately 2 hours, my car service was efficiently completed. Overall, my experience at Courtesy Kia was marked by courteous service, transparent communication, and a timely resolution to my car's service needs. read more

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I've owned a Kia for almost the past year! Love the car so far! When it's time to schedule a service through KiaAcess at Courtesy Kia. It is fast and hassle free. Love the ability to get into Kia and out. Whenever I go I am greeted with a smile and amazing customer service. If I need an uber home because I don't want to wait. The service is free of charge. I feel spoiled every time I walk into Kia. Keep up the GREAT service! read more

Over 3 1/2 hours for a simple oil change appointment??? This was not a simple drive up, this was an actual appt. and now they want to add all kinds of crap. NO MORE! NOT COMING BACK. AVOID THIS DEALERSHIP! read more

Don't do any service here unless you have a whole frikken day to waste!! Dropped off my car at 1pm for a recall that was told it would take 2 hours 15 mins...left and came back after 3 hours...they told me another 30 mins. Sat and waited another hour and a half. So it took 4.5 hrs to do a simple software update that was suppose to take 2 hrs 15 mins. Will not be doing any type of maintenance service here because I have other things to do on a Saturday than wait around for my car all day!! Also when I finally got my car back 10 minutes after closing, the paper said they did a car wash. They did not wash my car at all, really was such a disappointment all around. read more

Made an appointment at 10:20. It took them 3 hours for a oil change. This was my first car service with Kia since purchasing it. I was told the first car service would be complementary.. that wasn't the case.. They were trying to charge me, i don't know what happened there. read more

Very very impressed with the service here! Just came in for an oil change and Erich Freeman made it soooo easy and flawless and simple to get done! He was very friendly! Very helpful and explained each step thoroughly! Complimentary car wash after the oil change! Only about and hour wait! He told me that my car had a recall on the software update. And even advised me without asking which days are usually the fastest to get me in and out quickly! The five stars definitely is because of Erich! I hope the managers see this and let him know he did a superb job and to keep it up! read more

Courtesy Kia - Auto Parts & Supplies Near Me - Tampa, Florida

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We brought our telluride to get a part fixed. We waited 4 hours and they didn't even fix the part. All they had to do is put it back on but they only did nothing. When we bought it from the location, they made us pay and additional 3k bc they don't have many cars. The staff is nice and friendly but the service is 3 stars. read more

I really wanted to like this place. Initially i did. but it's been going downhill. The last two visits were very disappointing. Communication is zero. As the customer you constantly have to call in for an update. Nobody calls you back even if they say they will. Front desk clearly had no clue what I was asking and was incapable of passing on my message. Same problem the time before. No communication. Oil change turned into a 4 hour ordeal. Even though car was done after 2. 8/2 Update. After the general manager commented to my review I tried calling him several times. Nobody ever picks up. Phone just goes dead. Doesn't look like he really wants to make it up to me‍. read more

The GM contacted me and eventually the AC repair was done correctly. This is still my go-to location for service. read more

You would think if your taking your car to the dealership its getting the beat Attention. I have taken my car to Brandon Kia since 2015. For every service needed.. My car is Meticulous clean inside and out. It has never dripped a drop of oil or puffed any smoke. It ran like a top. All of a sudden my car Seizes from no oil being in it. The dealership wants to charge me for another motor. When they are the ones that forget to put oil in it. Oil doesn't Evaporate. These are the only ones that I have ever service my car. These guys are starting to act like snakes now that they know they screwed up. My attorney is the next call . If I can get the news involved them as well read more

2016 Kia Optima SXL: About 4 weeks ago the Driver Lane Assist warning lights turned on (which impacts the cars auto-distance/cruise control system). I took it to my local mechanic who had said the front bumper camera/radar sensor had been disconnected and was out of alignment. They reconnected the camera but said that due to special equipment, that they don't have, the radar had to be recalibrated at a dealership. So we took the Optima to Courtesy Kia of Brandon. My wife brought it and was told there were two recall issues that needed to be repaired and that the work would take about 3 hours. She chose to wait...after over 6 hours later, right around 5:30pm, only to find the same warning service lights were still on. Not having any more time to deal with it, she brought it home. I called the service manager I asked what the hell was going on. We brought the car in for issue A, they keep the car for 6+ hours, do other stuff...and return the car with issue A still on going. They never even looked at it....and I got a sheepish apology from the service manager. Rescheduled for the next week to bring the car back in. Brought the car back in and after having the car for most of the day they call and tell us the front radar/camera system needs to be replaced for $3000. I asked if they even bothered to see if the system was working and just needed to be recalibrated or if in tact the radar sensors had gone bad? And after having the car ALL day, within 30 minutes their tech went and looked at it again and LOW AND BEHOLD, the system was just fine and needed to be recalibrated...the charge was $550. How come they didn't do that analysis in the first place? If I hadn't known to ask the right question, they would have charged me $3000 to replace a perfectly good part - but they didn't bother to do their job. Two weeks after this another related sensor warning light turns on. It was on for about week before we were able to bring the car back in for diagnostics. But on the way over, mysteriously the warning sensors had turned off...but we brought it in anyway. My wife dropped off the car and while she was still there waiting on her Uber, the mechanic came out and said the "red oil sensor" light was on....odd, it wasn't on when brought it in. A few hours later we get a service update telling us the front windshield camera/sensor system has gone bad - and to replace it will be $2000. In addition to this $2000 charge...there are nearly $2000 other services needed. $340: leaking oil pressure switch, $750: leaking valve cover GASKET replacement, $312: new spark plugs, $210: wheel alignment and tire rotation. $1612 (before taxes) for all these extra "NEEDED" services....that miraculously never turned up when we brought the car in, TWICE, just two weeks prior. I called my local mechanic again and asked what he would charge for valve cover gasket, the spark plugs and the oil pressure switch - his charge...AFTER taxes, was $612...IF the the fixes were even needed. So now, I have a service dealership that wanted to charge me $3000 for replacing a perfectly good part - and now was was trying to charge me another $4000 to fix all these other issues. Had I done all this I would have been on the hook for just over $7000. We told them to bugger off...we picked up the car. And guess what...the original sensor warning light we brought it in for that had turned off by itself...was still off... and miraculously (again), the "red oil sensor light" was not on....apparently it was ONLY on during the 30 minute diagnostic while the mechanic was physically staring at it. It was never on before this...and hasn't come on since. But that darn oil sensor light would have led to $1200 in extra charges....What a damn coincidence!!! In the end, we paid $550 for the original radar sensor to be recalibrated and are bringing the car into our local mechanic this week. If....IF...all those extra BS items are actually needed we will pay another $612...for a grand total of $1162. Hmmmm....$7000...or $1162....we aren't talking a few hundred dollars or percentage points higher here....we are talking 600% higher! Can you...would you....trust ANYTHING out of these a$$holes mouths!? We wouldn't...and we don't! Who knows if the 2nd sensor ($2000) is actually bad or not; the warning lights for it turned on for about a week and then turned off by itself. Maybe it is going bad, who knows....because after nearly $7000 in useless and not needed charges...we can't trust a thing out of their mouths. For now that sensor continues to work normally....if the warning lights go on again we will take it else where because you can be damned certain we are not taking it back to the thieves known as Courtesy Kia. If they were truly Courtesy, at least they would try to give you a reach around while they have you bent over the hood over your own car. STAY AWAY FROM THESE LYING, THIEVING FRAUDSTERS! You have been warned. read more

Whoever is on the phone is rude. She lets you keep talking and always transfers without saying anything. Then, you have to call back, and the same thing happens. How can I trust them if they can't provide good customer service? Very dissatisfied. She is working today, June 9th. Not professional whatsoever. She needs to be fired. When you all figure it out, please reach out to me, and I will gladly set a service with Kia. read more

Made an online appointment to have my tire and tire pressure sensor checked. My appointment was at 1 pm. I arrived a few minutes early. I walked up the the service desk and was asked if I had an appointment and why I was there. Then I was asked if I was going to leave to vehicle. I said I was going to wait which is the reason I made an appointment. I was rudely told it would take at least three hours to have my vehicle looked at. Needless to say I left. I am new to the area and have never had this kind of experience at a Kia dealer. In the past when I made an appointment I was usually in and out in less than 1-2 hours. I am a long time Kia customer but with service like that my be changing brands. read more

Customer service reps are nice but every time I've taken my vehicle in I've had an appointment and never left sooner than 3.5 hours for an oil change. read more

Your awesome service dept needs more staffing. You are so busy that calls are not getting answered as quickly as they should. Hold times need help and folks that can return voice mails. I'm optimistic you will get this corrected. Months after the above review, I still cant get through to the service dept. I have left messages that are not getting returned and no one is picking up the phone aftet two days of calling. Being a business and customer service professional myself, you need to tackle this problem immediately as affecting your customer service scores and revenue. You need a dedicated person in that service department exclusively answering phones and is committed to serving people and routing their calls properly. This is not a new problem for your dealership and it's going to hurt your reputation. In the meantime, I hope to eventually get through to someone. read more

I had an appointment at 1:30 for an oil change. I didn't get my car back until 5. Three and a half hours for an oil change is insane. Do not come here! read more

They don't respond to service requests. I have a bran new Kia k5 and they haven't returned my calls and never pick up during business hours. I was in there for a new tire despite my car being under warrantee. They took the tire so I was unable to send back to the manufacturer and were less than helpful. Go elsewhere. Not like you would really have the option to come here since they never answer read more

GO SOMEWHERE ELSE! I've never experienced, repeatedly, such a terrible service as I have experienced with this dealership. To the point that I am SO GLAD that the car's warranty has expired and I don't have to ever step a foot at this dealership again. Their service department is just straight up incompetent and neglectful. June of 2022, I bring my car in for a safety recall notice I had received and while they're at it might as well get the oil & filter done. The car spends pretty much the entire month of July parked. I begin using it Mid-August and out of nowhere the car spilled all of the engine oil while parked overnight. Car is towed into the dealership and the only problem was that back in June they "forgot" to replace the oil plug gasket but that it was all taken care of. 5 days later the car stalls while driving and did not turn on anymore. Vehicle is towed in, again, and I received ABSOLUTELY NO COMMUNICATION from them despite I called 5 times. 15 minutes before closing I received a TEXT message saying the car required an engine replacement. To this day I still don't know whether this resulted from the dealer's negligence back in June or due to a "recall" which back in June they said the car had none. When confronting them about the situation the only solution they offered me, to have somehow to continue commuting, was that I rented a vehicle out of pocket and that they would reimburse without taxes and any insurance fees. Thankfully, after reaching out to the dealership's General Manager, he found a way to provide a loaner vehicle which ended up being for the best because the car spent 6 FULL MONTHS at the dealership. Fast forward to September of 2023, I bring the car in because the driver's rearview mirror was not opening or closing due to apparent damage to the rearview mirror's engine and I wanted to find out whether this fixing/replacement was covered under warranty or not. Again, 0 communication from them except a quote for almost $800 for just replacing a $180 rearview mirror. I declined all services, and received an invoice for $0. It is not until I call the dealership to request that the keys be left with the receptionist that I find out that I have a balance of ~$200 for "diagnostic fee". When I inquired about such charge the only explanation I got from the service advisor was that they had to charge something for anything they do. Again, I bring this to the General Manager's attention to which the solution was "reimbursing" the "diagnostic fee" via check. At the moment of this review, three months later, the check is nowhere to be found. Do yourself, and your car, a favor and DO NOT GO TO THIS DEALERSHIP. read more

Today I had the pleasure of being served by Erich, the new Service department manager. I came in for an oil change, and just to take a look at a slight wobbling issue while braking. The wobbling issue eventually ended up being something more severe with the brakes and rotors. Throughout the whole process of investigating my brake issue, Erich made sure that I was aware of every move they made, why they were doing what they were doing, and what they were going to do to resolve it. After the service was completed, Erich was excited to see how it turned out due to the oddness of my particular brake and rotor issue, and wanted to sit in the car while I drove it around the parking lot to make sure it was all fixed. Erich went above and beyond in every way possible, and truly embodied what excellent customer service should be. This was the best experience I've had at Kia in the nearly 3 years I've owned my vehicle. I always enjoyed having my vehicle serviced here, but with Erich, I'm beyond proud to have it serviced here. read more

Friendly customer service reps, but horrible wait times. Even with an appointment you're waiting a minimum of 3 hours for an oil change. My car is a 2022 and every other oil change shop says they don't have my filter which forces me to the dealer. What's the point of appointments if it still takes 3+ hours for a 15 minute service? read more

Made an "appointment" at 11:00 for a transmission diagnostic check. They did everything but that. AND it took 7 hours. Why make an appointment if you aren't going to check the car till 4:30 in the afternoon? The paperwork showed a 5.0 inspection which I didn't ask for. I didn't ask for tires to be checked or brakes or other fluids. The one fluid they should have check was transmission which they didn't list. AND I had to wait for a car wash I didn't ask for. They said I came in for a check engine light. I did not. I had to actually prove it to them by showing them my online email requesting the appointment. They said the throttle sensor was bad. It was not! I just replaced that myself for $16 and they wanted over $1,000 for that. (10 minute job). Had to take it a 2nd day and they didn't even look at it. When I point blank asked how they check the transmission they said they would take it out and be checked. (which is not true) However, if that was the case then they should have told me upfront. It wasn't their decision to do whatever they want to my car and then charge me $190 for it. I am disputing the credit card charge because services were not rendered for what payment was for. Two days wasted with no car. I should have read the yelp reports first! OH - and another thing.... All they tried to do was sell me a car! I got two phone calls and 2 emails. And even told me face to face that it's an old car and it would be cheaper to get another one. read more

The people who work in the service department can barely fog a mirror. Frustrating. They don't listen. Paying attention to details is not their strong suit. Once you make an appointment, you're texted and emailed to death to be sure you show up. Can you say, ANNOYING? They overbook appointments so you're jammed in the waiting room and end up waiting 2 hours for an oil change. Disgraceful. Definitely will NOT return. read more

I took my car her to be serviced after Rountree Moore Kia in Lake City failed to fix the issue after three attempts and 7 days. It took them 2 hours. They said that Lake City did not fix the issue correctly (shocker). I was given free hot chocolate, snack, car wash, and fast wifi. The car was under warranty so there was no charge for service either. So far the check engine light has not returned. read more

Service department is ran poorly. We brought in our Kia Sorento for a total engine failure recall when it broke down on I-4 interstate. They took over 2 weeks for the repair and we where directed to a rental company for a car rental while repairs were being made since the dealership could not offer a Loaner vehicle, we did exactly as the company instructed and we told we would have the rental car costs reimbursed completely but it may take 6 weeks. This was in February 2021 and the reimbursement didn't happen until June! And it was not for the full cost of the rental either. We were directed to Kia's customer service line and NEVER got a live person from Kia to respond after multiple calls on hold for over hours! This is a terrible company and no wonder there's class action lawsuits against them! Please avoid this company! read more

I was alerted by Kia Brandon that my car had an open recall and that I could come in and get it serviced for free. I scheduled the appointment and get to the facility and was told the recall alert was a glitch. They had multiple occasions to alert me of the glitch and still waited to tell me it was false when I got to the appointment. read more

Unfortunately I would not recommend anyone to bring their car here...unless it's something minor like an oil change. I brought my car in for issues with my AC, brakes, and my car not going over 2000 RPM's. The AC was the only easy fix and the only issue that was repaired! My car has been at the shop for 2 weeks and they are refusing to fix it because the issues aren't happening every day. However the technician working on my car noticed it. I HAVE BRAKE FAILURE AND BECAUSE THE SERVICE MANAGER FERNANDO IS A TOTAL ******* I HAVE TO PICK MY CAR UP AND TAKE IT TO ANOTHER KIA and pray they don't fail on the way. Unbelievable....the only positive experience I had here was dealing with my Service Advisor Jason Smouse and the Technician Ronny. If the Service Manager isn't a "people person" and not willing to help he needs to leave! I will not be back read more

Took my car in for an alignment, same day I called and told them it was back to the same thing pulling to the right.... was told to bring it and and they would fix it. Like all of us we have a life. By the time I had time to take it back 60 days later (yes its a long time but I work 7am to 7pm and I don't want to give up my weekends ) I was told a re alignment was on me FULL price I asked mike to check to make sure he was right.. he said yes, I asked to talked to the MG FERNANDO he was too busy.. I kept callingback and always too busy.. then When I disputed with my CC they called me back SUPER fast then said we just want to fix your car we will call u back 1 month later no call back... Better off having firestone doing your alignment lol read more

RUN! Do not use the service department at this location. They are the absolute WORST! If I could give zero stars I would. I brought my vehicle in to have the battery terminal replaced due to a bad connection to the battery. I was told initially that it would be covered under my warranty and that they would throw in a car wash for free. Nice, right? Three hours later it is not covered under my warranty and they wanted to charge me $807 to fix it so that I could *safely drive my car. They also came up with $2000 worth of other needs they wanted to help me fix. I was curious as to why it would not be covered under my warranty and they could not for the life of them give me a logical reason. I was told it was because I used AAA. Then I was told that it was because I didn't get my replacement battery from them back in June. Then I was told that for all they knew "rats"could have caused the damage. Then they told me that it was because my battery was installed incorrectly back in June and they were amazed that my car didn't stop running sooner. If my battery had been installed incorrectly my car indeed would not have been running up until *five days ago. I asked Brendon O'Brien for his help in this matter, basically just give me a reason why it's not covered and I will pay to get the work done -no worries. So he had Fernando call me and explain it to me and Fernando said that the battery was "put in incorrectly" breaking the terminal. Nope nope nope (My car would not have started with a battery incorrectly installed). Finally on Friday Brendan had Fernando call me again to see what we could figure out and Fernando lost his patience with me and said "Don't you think I know how to do my job????? If I filed this under warranty they would kick it back and you will have to **pay ***double and on top of that they will probably make you get a **new battery!!!!" Ummmmm, there is nothing wrong with my battery. I am happy to say that I took my vehicle to McLeods In South Tampa this morning and they not only showed me exactly what the problem was but fixed it for me at no charge!!!!!! Wow!!! THAT is how you take care of your customers and secure future business. I will never set foot at this dealership again. Brendon -do not submit your canned response -we have nothing left to say to each other. read more

I used their service department against my better judgment. They did nothing for my car, and charged me a lot. The horror stories you usually associate with dealerships, this is where they started. There are plenty of places down Adamo you can shop that would be better, and have Kia's. Don't give them tour business because of loyalty to Kia, go to Lakeland, better dealerships. read more

Jenny the service advisor at courtesy Kia of Brandon she is an amazing,awesome, professional young lady with a perfect attitude and greets you with a smile . She is very knowledgeable about her job. I would recommend for everyone to book your appointment at Kia asked for Jenny. I would asked for anyone else . I love her personality very warm and down to earth. I highly recommend Jenny ... read more

I booked an appointment online to get a recall fixed. They canceled my appointment the day before because the recall is covered under warranty (and wasn't a service I'm paying out of pocket for), despite me bringing my car for service there multiple times in the past. It is clear that customer service is NOT a priority. I will be going to a different Kia dealer in the future and won't be purchasing anything from any other Courtesy car groups. read more

I have been coming to this dealership for six years and never had any issues until today. I came in because my turn signal was out, only to find out that the bulb was just loose. I came in probably six months ago because of the same issue, so obviously things aren't getting fixed if I have to keep coming in because a bulb is loose. However, that is not the main problem I had. Ashley (service advisor) told me that the technician working on my car said my drive belt was cracked. So I said go ahead and replace it, but I want to see the belt. She got it and I looked at it with her and neither of us could find any cracks. She brought it to Fernando (service manager) and he also couldn't find any cracks. Fernando called the tech and was told it's because of mileage (so why wasn't i just told that in the first place?) I'm frustrated because that is $170 that I have to pay because the belt wasn't even cracked! I had them put the old one back on (I wasn't charged for the new one) and I tried to work with Ashley and Fernando to understand where the miscommunication was. I apologized afterwards for my tone because I was frustrated with the run around I was getting. First there was a crack in the drive belt, and then there wasn't, and then the tech said it needed to be replaced because of mileage, and then Fernando said it was tech error for reporting. Ashley did everything she could for me and did her job very well and was so understanding of the situation. She made sure I was taken care of in the end. She's a very good and HONEST worker. On the other hand, I'm disappointed in the lack of service I received from Fernando because he pretty much ignored what I was trying to say and just said it was technician error. He didn't admit there was an issue and didn't apologize. He said nothing and clearly did not care for the conversation. My dad (a technician for 25 years and the owner of my car) called because this kind of service is concerning and he didn't want me getting taken advantage of, and Fernando was unprofessional and rude to my dad when my dad said multiple times that he was being calm and didn't want an attitude given to him. I don't know what Fernando's deal is, but I don't appreciate the way he talked to me and my dad. I apologized for my frustration towards him and Ashley and I couldn't even get an apology for almost being run out of $170. Every service advisor at Brandon has been great with explaining what I need fixed up front and updating me with any issues. If I ever asked to see a part, I was able to, no problem. Very disappointed in the service that I got from Fernando today. Ashley was great though. read more

I've had my car in the shop for a little over a week now, I had no transportation to work because they only provided a rental car for one day. For the past three days they've been claiming to paint the parts my car needs, now they're claiming they just got the parts in. I called to check in on my vehicle and the lady who answered the phone claimed that she had no information and my car was not in the system. Very unprofessional and unorganized, I'm embarrassed for this company, get your shit together. read more

There service department is the biggest joke I have ever seen. It has taken them 5 days to tear down the engine to diagnose the problem and when the inspector from the warranty company came to inspect the car they were told they could not find it and did not know anything about it. Service Manager said he would call me back and never had. General Manager is never in or will not come to the phone. DO NOT USE THEIR SERVICE DEPARTMENT. read more

This dealership serviced my spark plugs, valve cover gaskets, idler pulley, and power steering pump. I picked my car up from this business on April 4, 2018. On the same day that I picked my vehicle up from this dealership, all of the lights on my dashboard were on; including check engine, battery, and airbag lights. My car shut down on me that night. On April 5, 2018, I jumped my battery and drove it to Century Kia since it was closer to me. They advised that water was found in my alternator since Courtesy Kia pressure washed my engine; and I will need a new alternator and battery. The representative at Courtesy Kia advised that it is standard practice to apply a cleaning solution and pressure wash an engine when the valve cover gasket is loose. Courtesy Kia towed my car back to their facility; however, they did not check my car until a week later. They advised that they did not pressure wash my engine when they initially serviced my vehicle; but only applied a cleaning solution. Also, they also did not see water in my alternator upon inspection and my car would not have made it off of their lot if water was in my alternator. They are charging me almost $1000 for the repair. It is apparent that this business does not follow proper protocol when servicing Kia vehicles. Also, they are incorrect in advising that my car would not have made it off of their lot if water was in my alternator. Courtesy Kia is at fault and should replace my alternator and battery free of charge. read more

The service department is awful. They refused to do a recall repair. I called and spoke to the service manager and he said he would call me back. I never heard from him again after leaving numerous messages. I would not recommend this dealership for service. read more

After past issues with the service department, I can now report a much nicer, efficient experience on recent repairs and service related interactions. Ashley has been my advisor on two occasions, and has been extremely pleasant to work with. She thoroughly listened to, and wrote down my concerns regarding my vehicle. I believe anyone can find the right information and direction from this department, and because I am very proactive in keeping my vehicle in excellent condition, it is comforting to know that I can now confidently return to Kia of Brandon at any time. read more

This review is about the Service department. Quite honestly, I have only had excellent service every time I come in. The Service staff (Warren, Ashley, and Yariel) are more than friendly, and they are also knowledgeable (well trained) and able to answer any questions that I have. They also take the time to wash my car each time that I bring it in for any reason, which is a nice touch. I highly recommend Courtesy Kia to anyone who needs their car serviced. read more

Hello, A moment of your time please. In November of 2019 I ended my contract with the Department of Defense. I saved a bit of money during my years and was excited to get my first car. I heard good things about Kia. I am disappointed to find none of them true. Instead of beater I decided to get something new. I went with a 2018 Kia Niro. It is a fine a car. I drove it for the first half of the year with no problems. Within the 6 months I drove it my air conditioner slowly stopped working. No big deal its covered under warranty and the dealerships service department should take care of. On May 25 I arrived at the dealership and informed the clerks of my issue. They took my car in to see what the issue was. I dropped my car off at 1 pm. It 3 hours for them to tell me that my part need to fix the AC was not in and they needed to order it. So, I went on my way, I was informed that I would be contacted when the part arrived. I was not. It would be an entire week later on May 29th that I decided to contact the department myself. No one had the initiative to contact me first when I was informed that they would. That is a disgusting show of negligence on their behalf. I then was scheduled for an appointment on May 30th at 11 am. I dropped my car off and it would not be till later that evening around that I had to contact the service department again. As no one informed if my car was going to ready or not. I called and was transferred several times. It would 30 minutes before I received an answer to where my car was or if it were ready. I was told it may be ready the following day. Come July 1st I was not contacted again, so I texted the number I was given. I was told they needed to remove my dash. Again, why do I have to call? If I am expecting my vehicle to be serviced by professionals, why is no one informing me of the things being done or the timeline of the operation. It is now July 2nd. Again, no update on my vehicle. I call and was informed that my vehicle is ready, For how long I do not know as no one it the department has the initiative to inform their customers about their vehicles. Seems to be trend with many different people who work there. I walk into the dealership and wait in line. I am walked to my vehicle, as I am approaching, I notice my handle on the driver's side is missing the button, That is odd. He walks away to order the part for me. As I sit in the driver's seat to see if the AC works or not, I notice a large crack in my windshield. My AC works to my honest surprise. I walk into the dealership. I inform them of my broken windshield and was implied to be lying. They said they take pictures before and will see if it was their or not before I dropped it off. That is a disgusting implication to make towards one of your customers. There are several things wrong with that. You could have taken the picture at any time. I have coverage so it is not a big deal. Just own up to it. You had to remove my entire dash to fix the problem. It is easy to see it was broken by accident, just schedule a day to repair it. The last thing is why can you not find the pictures the same day? Where are they. If they are with someone else, why cannot you contact them. Why is their no shared system between each of you to view each other's pictures of vehicles. If you are not using a company camera and are using your own personal phones why can no one just have the owner text them. You have made this experience terrible. -Robert Moss read more