Let's start with understanding this is a small office with 3-4 workers…read more Walking up, you'll be greeted by a security guard to ensure you are prepared for your time in the office. The one we were greeted with was friendly and had a fun sense of humor. Once inside, you check in at a kiosk (side note, if you have an appointment, you check in from your phone when you park). You receive a number and are asked to be seated based on whether you have an appointment or not. There is a bathroom, which was clean. The air in the waiting room was nice (not stuffy or hot). When your number is called, you go to a window to be helped. Please be patient as there are only a few people taking care of many and the time slots are limited. The lady that helped us gave us bad news, yet everything we needed to correct my application and set us up with an appointment to do so.

TL;DR Everything before and after felt like an agonizing eternity, but the visit itself was rather…read moredelightful. Appointments only. No walk-ins accepted. I haven't had the pleasure of visiting any SSA building before today, but it reminded me of mini DMV, with the lobby of chairs, a kiosk, and monitor screens displaying next in line lottery numbers. Now serving #### at window #. Making the appointment was easy, however a 120+ minute phone hold time needs improvement. I called in to request duplicate paperwork and left the phone on speaker to run errands while waiting in the hold queue. Two...hours...later...a friendly voice greeted me and was very helpful and thorough with answering questions. While setting an SSA appointment the rep discovered an error and determined the root cause. Since their system had my phone and email info, I received reminders and information including an advance check-in weblink for when we arrived. I followed the link instructions and promptly received my ticket number before we got out of the car. There were a couple of people inside the lobby among the rows of seats towards the right when entering. The information TV screens and kiosk were to the left. Office SSA reps worked behind glass and each space provided two chairs with partitions separating customers for semi-privacy. We spent less than 5 minutes in the lobby after checking in online from the parking lot. Our SSA rep was friendly and helpful, answering questions and providing reasonable expectations of next steps after concluding the appointment in roughly 30 minutes to resolve why we needed to stop by in person. If you have an online account. I'd highly recommend taking that route, but if you must go the SSA office, be ready to endure the steps for making an appointment and be prepared with all necessary documents.

A solid 3. They'll…read moreget the job done - eventually. I still think it's pathetic that it takes over 30 days to get a streetlight fixed. I know the budget, etc. but that is crazy. Generally, decent friendly response from the staff and a great map program that lets you locate exactly where a problem has occurred. The staff is sometimes challenged by common sense however and you can get into arguments with them over whether a streetlight in the middle of the city is in fact owned by them or CalTrans - even when it has a City of San Diego street sign on it. Overall, a solid 3. Not the best, not the worst.

Wrote them a letter on November 17, 2007 and November 30, 2007, with no response, and it is now…read moreDecember 17th, 2007. I just called to follow up, and they have no record of my email. I just sent the email again, maybe they will respond now. It was a letter asking why and when traffic lights in San Diego would improve in efficiency. My car is capable of over 50 mpg, but because of our HIGHLY inefficient stop lights, driving in the city, I only get 35 mpg.

My income is late again and I am on the phone for the 6th hour today waiting with the same hold…read moremusic from the other day that made me sleep for 24 hours with a migraine... like this one. Please return my missing income from last year as I have not recovered any from the fraud payee that has been closed permanently under the care of Carolyn Housman and CA Senior Adult Services Don Myers who couldn't understand I fired him for so many years before all the pains expressed through every neglected call with SSI before I was evicted from them defaulting and caused me to lose all of my property, home, family, supplies, tools, clothing, artwork, all promised to be recovered by SDPD and property who also hung up on me with my disability that needs acomodation sometimes even costing me 50% of my paychecks to get assistance when I am well. SSI leaves me less than $300 a month after my humiliating rent amount of $1000 at the very top of what I will sacrifice for a roof over my head after 100% of my money has been on rent and trying to recover lost tools and supplies. I still need towels, heat as reaquired by CA LAW in a rental- I can't afford with default and forcing me to continue reporting SSI left me in my car screaming for help and getting hung up on... sick and unable to reach them by my car that I lived in until I lost it with my rights to have a safety plan and for care at the hospital of my choice or not. I lost my rights to protect myself and have been slandered I have been harassed by CRF workers and they have been reported to SDPD and APS when I stayed at their abusive non accommodating crisis home for health care vs hospitalization against me trying to walk again and recover after so many years stuck in a gas leak and with CPTSD from being raped by someone I cant seem to get arrested with companies who make me look so bad such as the reports of me screaming about the poor care I have never been forced to continue to encounter until Don Myers closed actor of El Cajon PD. I need help with recovering money from this month and still on hold. I hung up after a few hours on hold the first time and the other time almost an hour and half. Now I am still on hold for almost 2 Hours and they are rude and have called me Pet names at window 3 needing help suing and recovering payment for my personal charges as soon as follow up as requested in many calls since and closing of my witness as my payee shortly after as he was a Captain in the Marines and also heard the PET NAME or SEXUAL HARRASSING OF UNWANTED NAME CALLING and Sexualizing me calling me MAM countless times as I just needed help and placement. My rent was due on the 1st and you have neglected to pay my income on time I have set up direct deposit several times before you were forcing me again into the abusive company of your office and waiting room eyeballing experience. I proivide myself peace and privacy and choose only 5 star business and people to remember with the other a concern with my duty to report previously as an agent salesperson in CA licensed for 12 years I am unable to pay for the car or home I lost I lost all of my work supplies and tools as well as electronics and files I lost my files with sensitive material and records of my birth and health needing me to change my name I asked to talk to the judge and you hung up on me after I was hit with a knife asking for my rent to be sent to me to evacuate for safety I asked help to flee from your care I asked for land in CA from Washington DC and need to push my draft through so still waiting for records I have asked for you I have asked you to turn in the person at window 3 and close your office I have asked you to report yourself to civil rights all while my children visitations ignored and also reported with my duty as an agent when I could afford the test and associations checking me out I still have them waiting for mom My service animal needs grooming professionally and I am trying my best to even cut my own hair for the 5th year You are unable to help me with care or decent customer care or accomodations for my disability and inability to do business in the face of your poorly maintained care workers I am still patiently waiting your response on the phone as I have today again reported you to fraud as I have at my banks and yours with the payee mess you caused against the judge and I as we already decided my care and you are stealing my rights I asked help for gas leak victims as myself with communication disorder due to my large tongue and large webbed neck swelling when I need your help to commuynicate === I have 72 hours promised care by IHSS after a social worker saw I needed basic care like grooming and feeding myself as I am still begging for help to be able to afford enought to cook 2 to 3 times a day or eat that much as I prefer healthy but am forced to poor diet after cancer STOP HELP JUST NEED MY MONEY PUT IN MY ACCOUNT AS IT IS MISSING AND I HAVE $0

Seriously the worst experience. Slow and no one cared. I had an appointment and was still here 2.5…read morehours. Asked to speak to the supervisor because the associate couldn't help me and was asked to go back to the lobby and wait more. Save yourself hassle and go to the La Mesa office or San Diego. Insane.

I had an excellent experience working with Jennifer at the disability office. She provided…read moreoutstanding customer service throughout the entire process and was incredibly helpful with my claim. She took the time to explain everything clearly, answered all of my questions, and made sure I felt supported every step of the way. Her professionalism, patience, and dedication really made a stressful situation much easier to handle. I also recommend going on a Friday as early as possible. I was first in line and got out in just 11 minutes, which made the whole experience even better. I truly appreciate her help and would highly recommend her to anyone needing assistance.

Trash!! Waited 4 hours with only 4 people working and over 100 people waiting in a 12x12 office…read morespace. No changing table for a baby either. They told me to come to the office an hour early with a newborn is ridiculous. Do better California.

Mohammed assisted me in transferring title over. It was a quick process, no waiting. I will be back…read moreto this specific location. The customer service was fantastic.

Very nervous. Don't like the new test.I have to take my DL after a fail…read more The old test was simple, but when you get use to 1 way, it's hard to change. I don't see a reason for it being changed.

I received really terrible service, the girl I was with was not helpful and did not cooperating…read morewith me in a well manner she was at window A at 1:00 on AUG 14 2026. I thought her to be patient with me and she wouldn't stop being rude.

The new building really accommodate a lot of people, which make their service going faster, reach…read moreout to more people, I came back for my Mom SAR 17 after just 30 minutes getting the ticket number, I think I will start coming here more often than any other locations thru out the county, anything to submit or apply in the future

Maybe I just go at the right time (Saturday before noon) or maybe I'm just lucky, but I can't say…read moreI've had a bad experience at this location. Sure the line can get long, especially during the Christmas season, but I feel like that should be expected. Overall the employees have been friendly and helpful. They provide good suggestions on the products I need. And it can be a little fun to pick out the stamp to put on my letter. Plus, you won't find a cheaper way to ship your packages.

I had a good experience here. They were nice, prompt, attentive and helpful. I was there to have…read morefingerprints done and the guy that did them was great.

Went to this location for my new born daughter and the process for her Birth Certificate was…read moreextremely quick and smooth. Very helpful staff and clean office

After reading some of the reviews about the Social Security Office on Aero Drive, I was really…read moreconcerned at what I would be walking into today. I must say... I was pleasantly surprised. From the security guard to the guy who took care of me (Quinton). I was so grateful for the kindness and patience they showed, especially Quinton. I had tons of questions, and he answered them all with kindness and patience. I thank them for making this a positive experience.