If I could give a negative star rating to US Sales I would. My first encounter was with a sales manager no less. I had contacted the dealership in Cumming to see if they could show me a car from the Covington location that I wanted to purchase outright. I had already been quoted a price from a previous call to a sister dealership. I was transfered to a sales manager who indicated that they do not give prices over the phone. From the start the manager was abusive, impertinent, bad-mannered, impolite, inconsiderate, discourteous, unmannered, graceless, curt, gruff, loutish, peremptory, short, uncivil, uncouth, unpolished, and insulting. A tall order to fill. And this is a manager, someone who is responsible for the leadership of others. read more

I purchased my 2010 dodge charger in 1/2013 and apparently I got a great salesman, who is no longer with the company. I do not like dealerships so, no matter how mean I got he stayed calm and did what he had to do to get me into the 2010 charger in black. It was nice. It had only one owner and was taken care of. The salesman gave me the carfax, and everything. Now, 3 years later I am still driving it. It has been customized to my liking however, i did not like being told I could trade my vehicle after paying on time and paying my payments. I did receive payment arrangements when I fell behind. So, overall my experience was pretty good. I did not know many people was having these type of issues. That is why I am writing this review, to ensure the get their props for being s cool set of individuals. (My downpayment was 2000, and I was able to get anything I wanted off the lot.) So, great job guys. read more

This company had terrible customer services, they are rude and unprofessional money hungry leeches.. They are only about the dollars and not about providing quality services... They place chips in your cars that determine wen your allowed to drive it and they won't mention the chip thing to you until you have sat in the dealer for hours and the deal is dayum near closed' I wouldn't recommend anyone go to either of thee establishment it will be the worst decision you could ever make... The only reason why they have a star from me is bcuz you can't leave a review wit out a rate.. read more

Larry Wallace is a weasel! This company has very poor business ethics and I will tell you why. When you go here to inquire about a car they give you the run around just to know the price of the vehicle. Not only do they charge roughly 4k over KBB price they also charge 19% interest!!!! Don't faint yet! They also want you to have a short term loan period, meaning your car payments will be 450+! Wait! I'm not done! I spoke with Larry Wallace and not only did he give me the run around on pricing, payments, and interest, he wanted me to bring in all this information of mine, yet not provide a single shred of information on the car. Only the finance manager can discuss this information. What the point of having a sales person if they are only a display person. Thanks a lot Vanna White! I was advised to come in only to get the complete run around! Do not, I repeat do NOT do business with them unless you are desperate to have a payment you can't afford and have your time wasted. read more

DO NOT BUY FROM ANY US AUTO SALES!!! I purchased a car from the Lithia Springs location in June 2014. In almost two years, I have spent approx $5,000 in repairs. On top of always having to have work done, the pass-time feature U.S. Autos puts on all of their car malfunctioned... leaving me stranded 3 separate times where my car would not start due to a faulty pass-time. To put the icing on the cake, two days ago my car died while driving. Took to the shop... and I need a new engine which is $8000. All of this from a car I bought less than 2 years ago. U.S. Auto sells LEMONS at a high interest rate. Please learn from my ignorance and stay FAR away from US Autos. read more

DO NOT. I REPEAT DO NOT buy a car from here. They sell broke down cars at high interest rates with little to no warranties. Since buying my car 18 months ago I have been to the shop 5 times with major repairs. These people DO NOT care about the customer's well being and satisfaction they only care about $. US Autos also has the WORST customer service in the history of customer service. Good luck getting a knowledgeable customer service agent on the phone. All the agents do is transfer you to the next agent and make you wait on hold for so long you eventually give up. I also wanted to change my payment dates due to loosing a job and gaining another and I was told my payments would increase $30 a payment. What a ripoff. If you have bad credit use Carmax or try to fix your credit before even thinking about buying a car here. read more

This is a review for the main location in Lawrenceville, not Forest Park: I wanted to take a moment and share my experience thus far with US Auto Sales. I bought my car this past October and while the price was a bit high for the vehicle, it was in incredible shape. not a single dent, scratch, anything. There a couple of cosmetic issues with the interior such a crack in the bezel around the shifter. I was offered a very reasonable price on an extended warranty that covers engine, transmission and AC systems and has a $100 deductible on repairs. I had been wanting this car for many years (Mustang GT) and finally got it! Now we get to the nitty gritty ... First because the car had been on the lot for a while, it needed to be detailed badly. I was told that I would have to make an appointment and bring the car back to have it detailed Monday - Friday. Well, that simply is not going to work for me so I spent the next day detailing myself (no one is going to clean it like I will). There was also no remote for the keyless entry. No big deal, my salesman ordered it for me and said it would take 7 days to come in (it ended up taking 30 and nobody called me to inform when it came in. I had to call many times and leave many voice mails until finally I demanded that I not be sent to anymore voicemail boxes and I needed to get answers!) Fast forward 2 more weeks ... Driving in to work one morning, usual morning traffic when the car tries to shift into 3rd gear ... yes ... it tried. The engine revved super high RPM's and then CLUNKED into 3rd gear. "UHOH!" Classic transmission slip! I drove a couple more days to make sure it was not just a freak event and it continued to happen. Now I am very mechanically inclined and have been building hot rods for years. So I called US Auto Sales and spoke with a Service Adviser who explained that I would need an appointment to drop the car off and it would take 24 hours for a diagnostic to come back. Once the diagnostic came back, if it was determined that this was something that would take longer than another 24 hours, I would be issued a loaner. This was of course not going to work for me as my commute is 40 miles one way every day. I was fuming mad at this point after everything that I had been through. So I emailed US Auto Sales from the homepage of their website after reading many many MANY poor reviews about the company and was not expecting to hear anything back. "In steps David" who immediately emailed back (He is one of their Managers) and asked me to please bring the car in ASAP and that he would waive the waiting period to be issued a loaner as we both agreed after I explained to him what was happening that this was going to be a transmission rebuild and it would take over a week to be completed. I took the car in and had a few more issues with the way I was treated and the information that was not disclosed to me. I again brought these issues to David's attention who promptly apologized, brought me up to speed on all of the info that I should have been given and assured me that he was going to personally guarantee my satisfaction and see this through to the end. He did just that. He gave me several updates throughout the entire process, my car was sent to a very good transmission shop with a great reputation and I was given a 3 year/36,000 mile warranty on the transmission. David also had the car thoroughly inspected for anything else that could cause me problems in the future and he had them fix everything, even things that were not covered under the warranty (including a new shifter and bezel) because as he stated "The car should have never made it on to the sales lot that way". I was very shocked when I picked up my car today that they even took care of the deductible on the warranty for me because the company wanted me to know that my business did matter to them. I hope review helps people in the future. I know the angry people are usually the only ones to write reviews on companies and this is only hurting the consumer in the end. Yes at first I was regretting giving them my business but the actions of one Manager and his Service Department have made a HUGE difference. I can honestly say that I have got more of a runaround at some of the big manufacturer dealership Service Departments in the past on newer cars that I originally bought from them! Customer service after the sale is what I was given. Thank you David, if you ever see this and please continue to treat other customers the way that you treated me. I cannot rate higher than 3 stars due to initial issues that I dealt with but I would like to keep it real, all in all, I am happy at this point. read more

Dear Management, I would like to inform you of my experience with US Auto Sales at the Forest Park location. Kurt Maczei is very unprofessional and in his experience with me I was treated as thing not a person. My interaction begin when we discussed the cars I had as an option. As we sat in the lobby area of the office, which is already a small building, he disclosed my situation about my repos out loud where other customers could hear. Next he words were exactly "Man you want to get out of going to buy-here pay-here locations and go to a reputable dealer then you need to build some car credit". At first I was shocked because 1. he seemed to be putting down the service you offer as a company which is to help people that need a chance to get there things back on track. 2. he was making it seem as if I was beneath him and I couldn't get anything better if I didn't close this deal. After that interaction I actually left the store WITHOUT a scene and stood outside to wait on my UBER because I would not be disrespected or made to feel like I wasn't worth proper customer service. Honestly if it wasn't for Damon Wright and Derrick Hill constantly apologizing for his actions towards me and trying to make things right then I would have left. I wanted to make you aware that I also sat in that location from approx 11am - 5pm and I noticed how he talked about other customers and his lack of concern for people situations as they came in to express them. Another bad thing is his freely use of sarcasm when dealing with customers. I was not pleased at all and according to PRIVACY ACT he is in direct violation of MY RIGHTS by disclosing in the lobby my credit situation out loud in a very unpleasant tone. I am not sure how you can resolve this but I look forward to your response because if nothing happens then I will have to file a formal complaint with better business bureau and also speak with an attorney. read more

I wanted to rate them a zero star business but I didn't have the option. This car dealership has nice looking car options but they don't run good. I bought my car in late January and before I had the car a month the car started knocking. When I went back to the dealership they sent me to Lake City Auto Electric and they said "we can't find anything wrong and the problem will have to get worse before we can fix it". On my way home my check engine light came on and I called Usa Auto sales and they said now that the car was confirmed in needing repair after the 30 day window I have to pay $100 deductible when it was only day 31 of me having the car. Kirk or Kurt, the manager who was very nice when I was paying in full my required down payment was very short, rude, and condescending to me at this point. He was talking fast and not saying much about my problem and definitely not listening to me. I would not recommend this place to an enemy muchless a friend or family member. I just inherited a raggedy car, a high car note, bad customer service and a slick racist guy as my point of contact to try and "solve my car issues. read more

IF I could give a negative rating, I certainly would, via MOHO&E (My Own Humble Opinion & Experience)! OIMOHO&E BEWARE!!!! NO prices advertised, but they demanded to know how my credit is - which is none of their concern as I told them. Only when I insisted on speaking to a Manager, and demanded A PRICE QUOTE, did he disclose they wanted more than $10,000 - yes = TEN THOUSND DOLLARS OVER NADA or KBB prices for this same vehicle (~$7K is the ball park quote for a 2007 Ford E150 Cargo Van)! I thought I mis-heard him as I'm disabled. I asked him IF he was aware of the NADA/KBB quotes being at least $10,000 less, and he said he's "...very aware!" IMOHO&E, this is SCAM.... they probably wait to see how you're dressed, what you drive in on, and then decide a price they can 'jam down your throat' IF you are credit challenged via monthly payments - so the true 'cost' of the vehicle is totally obscured. Then they charge 18-19% interest like they're doing you a favor! SHEESH... Amazing they get away with such shady business practices. Plus I put in my notes DO NOT CALL ME, as you MUST put in a phone number on line to find out who they are & the PRICE of the vehicle, which they ignored. Then, of course, the Manager had to call me back about another model they said they had, during which I said do NOT CALL ME, and he said he "... never has" - when he'd just called me back for that same conversation, after they called my cell despite my note not to! How much deceit can one manage? It's NOT looking like a car dealer, it seems more like a HIGH FINANANCE 'usury' company. GA's ceiling for loans is ~28.99%, so this is how they skillfully skate around it - by kiting the price up front! Verrrrrrrry slick indeed. The way they probably stay in business is by snagging unsuspecting buyers, who IMOHO&E + concern, will find themselves entirely unfortunate indeed. read more

Biggest regret ever. I have had my car for only four months and I have had to take in back into the service department for repairs three times. Each time there is a diagnostic fee or the 100$ deductible, if you decide to consent to the repairs. The vehicle is still under warranty and I am certain that the car will have many more issues in the near future that will cost a pretty penny. The service department in Lawrenceville is a piece of crap. The mechanics are imbeciles and will tell you there is nothing wrong with your vehicle, when there is clearly an issue. I'm assuming this is done so that the warranty will expire and at that point you will of course be responsible for all of your own repairs. They don't even offer loaner vehicles while your car is under warranty and being repaired because there are never any vehicles available. This place is THE WORST dealership in the area and sells lemons to people with less than perfect credit at a high interest rate. Do not purchase a vehicle with the crooks. You will certainly regret it. read more

These People are BIG FAT LIARS about everything. When I purchased in 2011 from Forest park they gave me one key and i was told that i would get the other one at the end of my loan will last week was the end of my loan and now I am being told that they no longer have the keys to any vehicles. WTH I kept up my end of the deal by paying my CAR FOR 5 LONG YEARS i need my second key. And they never reported any thing on my credit report even though i ask more than 5 times. i also was told that i would be give a 3 month code till i can get that pass code box off my car and when i make my last payment she gave me a pass code that will last me less than 45 days. Unless you are going to died if you don't have a car and VERY bad credit i would not even drive near a US Auto sales car dealer ship. I am looking to get a lawyer to do a class action against them cause i am not the only person missing key after we have paid off our cars. Larry Wallace is a weasel! sold me my car in 2011 and i paid it off 3 months early. read more