The lady at the Customer Service counter at the Arlington Olympic Avenue location is always very nice and she provides quick knowledgeable service. It's great to have someone there who has been there a long time. She never loses patience with customers even though I am sure she has a demanding job. Thank you ! read more

Fast efficient friendly service. And the people are great and the post office is efficient.

New management has taken over and refuses to deliver packages, I am a 50 mile round trip to get my packages and they won't deliver them to me. This new management needs to be fired read more

clearly they have some poor quality employees. twice refused to deliver a package to a local business claiming the "package was undeliverable due to an unsecure location"... try the front door next time. This is why we have private companies delivering packages and from now on I have to check with my vendors to make certain that they are NOT shipping USPS. read more

Terrible service! Here are some examples: 1. Will not pick up outgoing mail, but will put the flag down and leave the letters! 2. Puts mail in the wrong box , I constantly get neighbors mail and don't get mine, miss bills etc- quality is horrible 3. Either don't get notifications if a package had a attempted delivery or get a notification and stop at the post office and the package is missing! 4. And last but probably the most stunning issue is the unapologetic favoritism and unfair practice of allowing on certain people in the Whitehorse area to have packages dropped off at the Shell while the rest of us have to drive 25 miles to pick up our packages! read more

Two times now my packages have been deemed "delivered" when they indeed have not been. The first time that I filed for my missing package I received a call from someone at this location telling me that my package was delivered to the wrong home as the business I purchased the package from "placed the wrong address" on the package.. I was told my package was gone.. The next day my package *magically* ended up in my mailbox and guess what? It had the correct address on it. The very same thing is occurring once again. Terrible customer service as they will bold face lie to you, intentionally mark your package as "delivered" when it's quite obvious that they did not deliver it. It's bizarre. I've never had good experiences with this post office and I know many others who feel the same. I would rather pay a private company for their delivery services than use USPS but unfortunately I do not get to make that choice. read more

I get medical supplies in the mail. The box they come in they shove it in the mailbox and I swear they take a hammer and pound it in. I've complained before and I've had other people help me get it out of the box and the say that is rediculous, I left it in my mailbox and wrote on the end of the package I could'nt get it out. So it sits in my box all night till she comes tomorrow. Norrine Larson read more

Tried to call due to a week since I dropped off a box and tracking still isn't scanned! My buyer is now unhappy , I may have to cancel their order and lose my package I'm sure this post office lost it! when I called 20 + times they put me on hold and then it hangs up after a few beeps. F this place! Do not come here. It's a complete joke! read more

I had a simple question that would take one minute to answer, but I needed to speak to a real person. currently still on hold and have been for 50 minutes and counting, and they close soon. extremely dissatisfied. it shouldn't be hard to pick up a phone. read more

If I could give this post office 0 Stars I would! This post office is the worst post office I have ever dealt with in my life! They have lost my package and delivered it to the wrong addresses numerous times! I have received my neighbors mail and packages on numerous occasions. I have had to either drive around to collect my mail and packages from other people in my neighborhood or deliver their mail which I have received due to the fact that the postal worker can't manage to do their job correctly! We ordering online I have had things sent to the Arlington Post Office, then for some reason Arlington Post Office would send it out to Federal Way then it went to Kent and then Tacoma before returning to Arlington and delivered to my home. I have called the post office and spoken to a manager to make complaints. I have went in and made a complaint on multiple occasions. And nothing has changed! On top of that the mail carrier has ran stop signs inside of my neighborhood which is a large residential neighborhood with playgrounds located near the street! I had stopped and let the mail carrier know that I had seen her run the stop sign, she kind of giggled at me and said oh sorry. I had also called the Arlington Post Office and made a complaint about that as well. So frustrating that the post office handling my mail, bills, packages cannot seem to get their job right! When I need to send things out, I go out of my way to drive to the Marysville post office because I know that they will do a good job. read more

This post office location is awesome. I had a problem with a delivery to a local customer and one of the postal workers, Joe, went WAY beyond the call of duty to locate the misdelivered package. Joe is the kind of postal representative that every post office dreams about. He is awesome and resolved the issue. When you have dedicated employees like Joe, it makes everyone's life so much easier. Many thanks to Joe. I hope the anyone above him realizes and appreciates what a gem they have. read more

This post office is the worst one on the planet. Mail deliveries days late, tracking numbers that show packages at the post office for up to 4 days. Mail carriers that speed down the road, and no response to complaints other than, "we can stop service on your road because it's not a county road" these employees are rude and should not be in customer service. I would have given them -5 stars if possible read more