Employees are great, but staffing around lunch time can cause a headache. Had to wait 45 minutes…read morepast my scheduled passport appointment time because there was only a one employee to handle both the mail desk and passport services. I would recommend scheduling your appointment before 11:30am or after 1:30pm to avoid a similar situation.

I had a simple but good experience here. I'm closer to the USPS in Federal Hill on Hanover, but I…read moreneeded a receipt for the box I was dropping off, and apparently the Fed location does not do that. I was pleased this particular USPS location has parking. I pulled into a spot in the lot and hurried inside. It was huge in there, I had no idea! I had to ask a security guard where I could drop the package off and get a receipt. When I arrived at that area, there were no others in line. I went to the first open register area, handed the USPS worker my box and asked for a receipt. She quickly provided me one and we wished each other a good day. I was in and out in less than 3 minutes. No complaints.

I recently had a number of oversized envelopes and a couple of packages that needed to be shipped…read more The postal worker assisting me was very helpful. I wasn't sure how many stamps I'd need for the oversized envelopes but she helped me figure it out, purchase stamps, and also got my packages shipped out. I was given a week timeline for standard shipping but much to my surprise, the packages were all delivered within 1-2 days. I got an email receipt each time one was delivered which gave me peace of mind, too. Each package only cost about $8 to ship which I thought was excellent. I recently shipped another, similarly sized package via UPS and it cost $20! I would definitely recommend this location if you want efficient shipping at a good price. I was very pleased with the customer service and patience the staff provided to me.

This is the worst location by far. Imagine relying on a location to help you get your passport and…read morefor some odd reason the person who is over this can't show up to their shift. You guys are ruining travel plans for my family and it's ridiculous. So now we have to drive all the way to Washington, D.C. to complete this task. If the person doing the job can't show up HIRE SOMEONE ELSE? Don't let it fall on the customer to figure out a solution.

My experience at this Post Office today was good…read more I came from the gym to send back some C02 tanks. I had them in the car and didn't feel like passing my house to go to my local post office. Google, directions to a Post Office near me. This one is in the cut, like in its own little cul-de-sac. If I was driving and looking, I never would have found it. Plenty of parking spaces and looked well maintained from the outside. Even when going inside, it was orderly. There was a gentleman at the window and about four people in front of me. The postal employee was explaining to the gentleman that she needed to know the country where the package was going. He didn't seem to understand, and they were both getting frustrated. The gentleman finally asked for the supervisor. The supervisor came out and handled the situation with professionalism. She explained to the gentleman that he had to complete another slip for his package; it required more detailed information. After that was settled, the line moved fairly quickly. I like that these employees actually had on Post Office attire/uniforms and they were speaking to me (not at me). I actually prefer this one to my local PO. I'll most likely try to come here instead to mail my packages.

Terrible Post Office. In the 13 years we've lived here, they have never once processed a "Hold…read moreMail" order-- you know, the ones you fill out online?! We go on vacation about once/year-- it's not rocket science. I've complained to a supervisor each time, and they just shrug, like it's of no concern.

I requested to have my mail held for 8 days by completing the proper request. When I handed in the…read moreform the employee asked "what are you going on vacation?" That question was not on the form therefore it was not her business to ask. Nonetheless my mail was not held. Incompetent.

I've visited this Branch several times and the staff are always polite and very professional. It's…read morean older post office but it serves it's purpose stamps, sending mail, and receiving large packages they always in sure that your mail is safe and secure. I recommend this location however always check with the hours they're open Monday through Friday 10 to 1 and then re-open 2pm to 4 pm even though it says on the website that they're open till five they close at 4 PM.

I'm not sure where all the negative reviews are coming from. This post office is well staffed,…read moreefficient, and well situated for people, living in this area of town. Parking isn't great, but if you're living in the city, you're used to that. Honestly, you're better off walking here if possible, or taking rideshare. If you have to drive your own car, you may get lucky and find parking on Wolfe Street but if not, there are plenty of side roads to search for a parking spot. they have essentially every service you would expect from any other post office, location; there's never been anything I wanted to do that they could not do.

They have to do better with their hours…read more They are not properly staffed and it's evident because there are days when they are supposed to be open and aren't As one of the few post offices in the area they should try to improve their customer service from a hours perspective Now when they are open the one person working is helpful

Good: They do empty the drive-through mailbox every day at closing time + 5-10 minutes. Staff will…read moreusually take all the time you need to get your mailing done. The community is slowly beautifying the PO with flowering plants out front & regular replacement of the street signs out front that regularly get run over by careless (impaired?) drivers.‼ Bad: rarely have 2 staffers at the desk (Thanks for nothing, Louis DeJoy!); and like I said, they do take time with each customer - which is frustrating ehen people come in with their packages in a jumble! They rarely have postage stamps - actually pretty unbelievable! (attn, manager - this is your USPS revenue stream!!) PO will only hold mail with properly filled out form for 30 days tops... why?!? Ridiculous, frankly - set up a long-term hold system, friends!!!!!‼ IN A HURRY, I go to the Wockenfuss mini-PO on Harford Road / open longer hours and you can buy chocolate while there!!!!!!!!!!!!!

Mail hold requests. I have made two requests to have my mail held while on vacation. Both times I…read morereturned with my mailbox overloaded with mail. I placed the request online and received a confirmation from the post office and still received Mail. I spoke with the manager and did not get the issue resolved. I would not recommend this post office.

Tried to phone 10 plus times, does not answer phone! Package came through this place . . …read more processed at this place . . . and stayed in this place!

I know it's USPS so I can't expect much but this place is just the worst. They're never open when…read morethey say they are. Credit cards aren't accepted half the time. Everyone is rude. Go to ups down the road

I don't know why everyone hates on the post office so much, but I have never had a bad experience…read moreat the Highland town post office. It's my regular branch and I frequent it often. Monique it's always incredibly friendly, patient and helpful when answering my many questions.

This location would benefit greatly from a self-serve kiosk/machine. Every time I've visited…read morethere's been only one employee working and a queue of folks waiting to be helped. In addition, they close every weekday from 1:00pm to 2:30pm. Both of these reasons justify the addition of a machine, even something that can simply dispense stamps for purchase. Otherwise, it's the only post office location convenient to my home by foot so I'll continue to patronize it.

Okay, it's the post office, and it's nobody's fault that works there that this place has issues. We…read moreknow the government is trying to run the entire organization into the ground. That being said, I went in there to do nothing more than drop off a package that already had postage. No bin anywhere to do something like that, so I had to wait for eight people. Man, some of these people, this may have been the first time that they ever went to a post office in their entire lives. Actually, stood behind a guy that was asking to track a package, and he had no tracking number. He had no receipt. He was just like, "Well, man, I sent it through here. Do you think you could track it?" Like, wow. That being said, the clearly overworked guy behind the counter was nice. He was going as quickly as he could, trying to read people's minds. I don't envy his job, but at least somebody's doing it so that our mail is moving around.

Sooo much room for improvement. I believe it all comes down to the employees. They're so busy…read moretalking amongst themselves that they give off an 'I don't care about you' vibe. That's the main issue every time I have been here. They have you feeling like you are interfering with their leisure time.

The staff here is so down to earth and always a great vibe when needing to ship out my items. I…read moreunderstand the head cashier is about to retire and I hope we are blessed to get another great person to operate our postal service office.

This post office is HORRIBLE!!! Early this morning I received a notification that my package would…read morebe delivered today. I get a Ring notification, noticed that the carrier was at my mailbox, go to retrieve my items only to realized that it was there. I got back to the tracking number and the package has been updated to "Delivery Attempt, Held at Post Office, At Customer Request".....HOW!!!!! I, nor anyone in my home for that matter, requested my package be held. I am assuming that the carrier simply didn't want to do her job and took my package back to the office. God forbid my package get lost or misplaced, then what?? Ridiculous just simply isn't the word!!!