From the bottom of my heart, I'm leaving this review for Eddie & also for Chateau, both who we had the pleasure of being helped by today. Not only did Eddie help save us money but he had incredible patience with us. We came in super close to closing time with 7 gift boxes we needed to send out, but nothing else (no shipping box, no tape, a little lost with no idea what we were doing lol). He pointed us in the right direction, took immediate action in looking UP the best and most affordable way for us to get our packages where they needed to go (without us even thinking to ask, by the way.. he insisted on helping us!!) While we spent 25 minutes getting our s*** together in their office, we were standing and packaging our things next to one customer after the next being helped by each of them. Both with such amazing attitudes. Eddies positivity, professionalism, helpfulness and kind attitude is next level. Eddie & Chateau, thank you for a surprisingly wonderful experience at your store read more

This is Melissa, apparently she is the lead. I went to drop off packages, mind you using the self checkout station. I dropped about 5 packages off when the drop was stuck. I went out to my car put up my bin and return, when I went back inside to ensure the package was delivered correctly. I saw her to the side and her for her help with the drop. She said she couldn't help because she was too busy picking up peoples trash from their car and their were two hands their. I asked her when she could help me and she said 5 o clock and it was 12pm. I said I will just take my package back and she said no you can't do that. I said I want to make sure it delivers and she said how about you just don't use this post office anymore. She walked off down the hallway, and I pulled on their lever one more time to ensure the box was clear. She was infuriated and charged me outside by my car and said she was calling the police. This is her standing by my vehicle calling the cops. It's absurd that these workers hate their jobs so much there are projecting their anger on to others. I honestly would expect from an area such as Westlake to do a better job in finding quality workers who actually have a service minded mentality. read more

The workers are lucky to have a job! I guess they don't remember working for the post office is a privilege. It's a good job, It's steady and it pays well! Also "they are inside with air conditioning!) I frequent many post offices in the area (Austin Dripping Springs)and notice much friendlier customer service and many more smiles. read more

Like many other customers, I found the woman at the counter extremely rude. She treated me with so much disrespect. Her demeanor was judgmental and disgusted to be having to deal with me. read more

Don't bother using this post office if you expect your mail to be post marked on the day sent. I dropped a letter in the inside drop box before 2 pm on Friday. It was post marked a day later at rio grande district. They need to clearly state your mail does not get post marked on the day mailed. Lesson learned get a paid receipt or take it to the main post office in Austin if it is important to get it post marked that day. I double checked the written signs inside on the letter drop window. I did not use the outside dropbox. read more

Wish I could give zero stars. I have now been verbally attacked by two different female employees on separate occasions. Most recently, no one was at the counter for over 10 minutes while 9 of us waited in line. Then, when I rated my experience as poor on the screen when prompted, she started yelling at me about why I rated that. Seems like they shouldn't ask for feedback they cannot receive. Shocking! read more

I don't mind the lines, etc- but the employee behind the counter is very rude. I've been several times and she makes everyone's experience miserable. She's very confrontational when people ask a question or need help. It is not a customer's fault they don't understand the nuances of the US Postal Service. read more

Uh oh. Watch out. Someone is giving the post office 4 stars. The location in Westlake has historically been a great place to stand in line forever. For the past two years, of all the two years for this to happen, I've showed up around 9am and been back in the car by 9:10. I wasn't doing anything complicated, but neither was anyone else. It's almost a pleasant experience if you don't look at the ratty shelf of paper products they are ignoring or need a specific stamp, which they will certainly not have in stock. I still don't bother with the self service machine. read more

Very short staffed but the single person behind the counter was efficient (surprise). Line moved fairly quickly and almost everyone had to go through twice because their item was not properly prepared. I was told the cost would be $15 for my package but my credit card was charged $25. It was a flat package going media mail. I didn't understand the explanation but was eager to get out of there. I haven't been inside a post office in over five years. Hopefully it will be another five or longer before I need to see the inside again. Maybe DeJoy will have reached his goal by then. It's certainly looking within reach. read more

Surely the West Lake post office is a better experience. Wrong! There is a woman behind the counter literally yelling at customers on Valentine's Day. Several customers (including me) walked out. I'll ship it FedEx Very disappointed this is how people are treated. #commercializethepostoffice read more

If there was an option for negative stars I'd give it. This is the WORST post office in AMERICA. Very surprising since it is in a bougie neighborhood. I live in a ghetto part of town and the post office their is run down but EFFICIENT with competent people. I will never come to this one again. Do not come here. It's worth the drive to any other post office in Austin, or the US for that matter. read more

The self service machine is not working 75% of the time consistently over the last several years. I ship a lot of items and I try to use the self service machine vs waiting in a long line. Inside, more often than not, there's only one person at the counter and the line is out the door. One of the USPS workers is a woman that is so unbelievably rude (late 30-early 40's) of hispanic decent (don't come at me for saying that, I'm just trying to point her out due to her behavior). Literally the worst customer service and she's mean. I've seen elderly people get super upset with her since she's so abrupt. Based on other reviews, this is all well known and I'm wondering why USPS doesn't try to improve. At least put in a second self serve machine so if one is out maybe the other one will be working. read more

Sloooooooooow My 3rd post office this week They all are terrible No speed. No service read more

This post office used to be pretty decent. Yeah the self-service machine is constantly broken and you can never drop a package off, but there were a few fairly knowledgeable women who worked the counter. For some reason, they put one very recent new hire out on the counter, she's very slow, but very nice, and they let her fend for herself. Most of the time I walk in and I walk out because I don't have a half an hour to wait in line. This new woman also doesn't really know what's happening, she sent me down to the south Congress location to check on a package status for absolutely no reason. I'm kind of surprised this flies in the richest area in Austin. Don't you complain to your Congress person? read more

Beware - the Westlake Post Office is no longer a nice place to do business. It used to be very accomodating. I was one of 3 customers turned away when I walked in shortly before 5:00. A clock puncher who had decided not to take any more customers. read more

Arrived with priority package taped closed and customs form completed. They didn't have any labels for me to fill out and place on my package. When it was my turn, the woman noted I didn't have the label, but the address is clearly written on the custom form. She told me to get back in line and write it on the package before she would help me. It takes 3 minutes minimum for them to type in the customs info and I could have written the address in that time, but no I needed to get back in line since my package didn't have an address on it that minute. Terrible. read more

Great location. But clearly the people working here are being chained to their desks, never allowed to leave, and hate their lives and their jobs. Perhaps some amphetamines in their water would help? Or maybe pay them a decent wage? Or maybe it will make this shitty looking post office a little bit decent? I don't know what the solution is here, but it's clear that this is a prime example as to why the post office is broke. If you are looking for a much better experience at a post office, I highly recommend you go somewhere else. This is read more

Today was busy as always at this location. The lady who helped me was incredible though. She's extremely knowledgeable and patient even with a line out of the door. (There was another person in the office, but she didn't seem to know how to do much other than direct card users to the kiosk.) It was Jaquiya who kept the service line moving. She handled various types of questions, from international package shipping to mailbox upgrade. Waiting is uncomfortable anywhere, but this lady is the MVP. The organization of this location is fairly straightforward, but parking can sometimes be an issue at peak times. If you head in, be prepared for a wait since it appears only one person- albeit awesome-- can thoroughly assist you. read more

Post office was closed and the self service machine wasn't working. This was the second location I tried with the same problem. Several other people also left disappointed as it is Christmas time. read more

I wish I could give this place 0 stars. Never been treated worse at a place of business. stood in line for 20 minutes just to be greeted by an extremely rude woman who was not even remotely willing to help me. after our quick 2 minute conversation she pointed towards the door and told me to leave because she could not help me. read more

if I could give 0 stars I would. This location never opens on time and on a good day has one person working a line of 10+ people. Choose another location!! read more

They close way earlier than 5 all the time... No one there, doors locked, can't use the self service... A ton of people were there trying to get in and were shocked no one was there read more

Gwen was the NICEST post office employee I have ever been helped by. She greeted every single person who walked in the door even in the middle of helping other customers. She was so helpful & caring which is something you don't see at post offices! You go gwen! read more

Currently writing this as I've been standing in line for 30 minutes with 10+ people still ahead of me. They have one person working the counter during the middle of Christmas. The other rude lady that's yelling at everyone to stay on line is just standing by the computer texting on her phone. I've been to some bad post offices but this ranks highest. read more

The worst post office I think I've ever been in. Rudest people on Earth trying to make you feel like you're an idiot. I guess customer service is of no concern here read more

I always go to the location at Pflugerville that treat people super respectful and professional but at this location " West Lake Hills branch" they are super disrespectful and unprofessional. I arrived at 12:40PM and I was at the line. The lady start screaming "WE ARE CLOSED" no signs show that they are closed at that time and google showing they should be open 9-5. She could say it in a respectful way. I hope USPS check other reviews and take an action on this location. read more

The two stars I have for this location are for the MACHINE! Thank God someone (be it inanimate or not) here is efficient. I could give a rat's ass about friendly and congenial if you could just move things along and keep more than two people at the counter when there are 40+ customers crammed uncomfortably in your midst. I've been known to leave, get in my car, drive 10 miles to the next location, stand in line, pay and be home before you've even realized I'm gone. (We tested this theory one time just to be sure.) Also, be sure to get your supplies elsewhere because this one is always out of everything. ***TIP: Don't waste your time at Christmas. Instead, head across the street to Kinko's where if you have at least 3-4 days to get it there, the ground shipping is cheaper and is GUARANTEED DELIVERY!:) read more

This place is pretty horrible. The postal service is notorious for customer service that just doesn't give a shit but this place really, truly does. not. give. a. shit. I went to pick up a package for work because we got a notice saying there was something waiting for us at the post office. I walk in and ring the bell for the dutch door service area because that's what most post offices do to try and get people in and out. I wait and pray that someone will come to the door soon because the line for the counter is out the door and only two people are working the registers. A lady rolls a cart by me and opens the dutch door to go in the back, casually mentioning to me that no one works the dutch door anymore. So I have to stand in line with everyone else? Yes, she flippantly replied and no, it was not possible for her to work the dutch door and get my package. So they didn't feel like providing a service anymore so they just quit? That's like going to McDonalds and finding out that the workers have decided it's too much trouble to put the burgers in buns so now everyone has to settle for meat patties. So I stood in line for half an hour, for a package that it took the postal worker 30 seconds to retrieve. Fucking absurd. read more

I realize that this is a post office and your likelihood of having to wait is going to be high, but this place is understaffed like nobody's business. The staff they do have is slow. Maybe they need some young blood behind the counter, I don't know, but something needs to change. The downtown Post Office on Guadalupe is a prime example of a smooth running post office. They have tons of people behind the counter that know what they are doing because all the people conducting business downtown are not willing to put up with waiting in lines that move like molasses in the winter. Plus, if I wanted to stand behind a bunch of rich people who think their business is more important than mine, I'll go to the Domain. read more

I'm currently working in the Westlake area. The company asked me to ship out some international packages that had been sent back to them due to not having the customs paperwork filled out. They'd already paid to ship them, they just needed the documents filled out. The woman at the counter was happy to hand me the forms and tell me to move to the side. I went back to the office and properly filled everything out and returned. There were two employees working when I brought them back. The line actually moved quickly enough, so I don't have any issue with a wait time. What I do take issue with is that the employees proceeded to talk about and berate customers right in front their faces as if they weren't present. Apparently it was an issue that my company had held on to the packages for a little while before re-shipping them so as to save their own time. And this made ME a complete idiot and waste of United States Post Office's time (why it was an issue in the first place, I'll never know). Of course, I got to be the idiot in between the several personal phone calls that were attended to while I stood there waiting. I'm familiar with the whole "angry postal worker" reputation, but seriously? WHY? That is a sweet, well paying gig with AWESOME benefits that a lot of people would kill to have. Every job has its ups and downs, but this is one where I DEFINITELY 100% will not EVER understand rude behavior from employees. Moreover why it's apparently allowed. This is hands down the worst post office I've ever been to and if I ever have to go back, it will be too soon. read more

Answer your phones! I've been calling for the last week, every day, for HOURS. Where is my mail? Whooooooo knows! No reasons were given for why it has stopped being delivered, and nobody has called me back even after filing a case with the USPS customer service line, although I was specifically told I would get a call from the Westlake postmaster within a day. This post office is a joke. Report them to consumer affairs. 800-460-8366 option 1. read more

I'm not a Westlaker, so I can make fun of the indignant Westlake folk calling the postal service to crankily complain about the wait at this location. (OK, I admit it was only once, but it still made me smile to hear). I also laud the good spirits of the staff, but question how there can be a room full of people on a 90 minute wait, with only 2 people manning the desk. I get government bureaucracy, but can we invade/destroy/rebuild one less country this year and maybe hire some postal employees? (Hint, if we skip the "destroy" step, we don't have to do the "rebuild" step, a.k.a the Pottery Barn Policy: "you break it, you buy it") I used to try to sneak away from work to mail packages from here, but the wait made that impractical. I discovered that the Buda and Manchaca post offices, either of which can be negotiated on my drive in from Buda, are almost always empty. read more

What's interesting here is that the Bee Caves post office is probably a quarter of the size of our downtown locale, but services nearly as many people. Located in an always-crowded shopping center in the very busy Rollingwood district, this little guy always bites off more than it can chew. Be prepared to take a number...the wait can be anywhere from 15 minutes to a couple hours (and good luck parking). But despite the masses of impatient holiday package-senders and soon-to-be tourists racing against their passport deadline, the staff is incredibly patient, helpful and friendly. It always surprises me - how people who must stand on their feet all day dealing with curt consumers can still manage to cut a joke or give a smile when number 493 steps up to the counter. For this, I give them four stars. Buy stamps here. read more

DISCLAIMER: I understand that the USPS is a flawed and problematic system. I understand that post offices often have long lines and poor service. This review was made with that in mind as a standard, not an exception. WITHOUT FURTHER ADO: After reading some not-so-nice reviews on this post office I thought I would put in my two cents ... so here it is. I had 6 weeks to renew my passport before I left the U.S for a year-long trip. I called the Bee Caves station and got an appointment for the next week. The woman I spoke to on the phone told me exactly what I needed to bring and what forms I needed to fill out before the appointment. It turns out most passport forms can be printed out from a government website. Anyways, when I got to the appointment the woman I met with was polite and courteous. I had to wait about 15 minutes to see her, but I didn't have to deal with any horrible waits or return trips. My passport was really really expensive ... so minus a star. But I did get it on time, and considering I wrote 'Jordan, Lebanon, Palestine, Turkey, Syria, Israel' under 'destinations' I'm pleased that I now have a valid passport in my possession. Bottom line? The passport lady at the Bee Caves Post Office knows what she is doing. If you ask the right questions when you talk to her on the phone, you shouldn't have too many issues. read more

All mailing doors are locked and won't open. Unable to drop packages or mail here after hours or on the weekend.

My sister and I just shipped off a package here and the women who work at this post office are so lovely and kind, they made our day!!

This post office should be your absolute LAST resort. The staff is angry and frustrated and very rude. The service is incredibly HORRID. There's another Post office off of Manchaca in South Austin that has incredible service, go to that one before stepping foot in this facility. its truly the worst service ever. read more

Very rude employee. When I said I had a question about international shipping, he said, "Oh my God, you don't have the Internet?" Wow. I did try to find the information I needed online before heading to the post office, but I needed more information than what the USPS website gave me. I just left. Couldn't believe it. read more

Horrible service, long waits. Seems like all the employees at the counter are always "taking a break". Parking is also a problem. One of the dirtiest post offices in Austin. If I can avoid going here, I do. read more

I've tried calling 17 times today. Beginning at 9am - and ending at 3:49 pm.....Does anyone actually work here???? How about you answer the phone and do business like a real post office. Rediculous!!!! read more