I don't know why they are so rude here. I was taking a package, the place was pretty packed and…read morepeople are just talking randomly to other people in line. One lady was non stop talking about the lowrider stamps which was why she was there. And was her third time at this location to get them and they sell out. So she gets to the front and they again sold out. And they were so rude to her . She would ask a question on when the next delivery was and before she can ask questions they cut her off. Even said next when she was asking to see what other stamp options they had. All I was thinking was I hope I don't get that lady. So I get a different worker and she tells me I could have just used the machine and not went in line. She seemed annoyed I was sending a package with her. Unfortunately there aren't a lot of post offices but do they have to be to rude to everyone.

This place needs to upgrade their network system, twice I've been rescheduled due to system down. I…read morecall BS. I've had to endure the non friendly online registration just to be cancelled twice and asked to reschedule. Oh this was for a passport appt.

Had to stop by the post office because they broke into our mailboxes in our town home community…read more This post office has a couple mailboxes outside for drop off and a drop off area inside. There are also PO Boxes located inside the facility if you needed in a quire one. This location is open from 8:30am to 5pm. Coming around 1pm is a sweet spot. The post office isn't usually crowded during this time. Sadly it was a wasted trip because our mail was already redistributed to be delivered to our home so we should have it tomorrow. The downfalls to this location is the priority mail packaging is never fully stocked and when the line is long, it doesn't move very fast. Sense of urgency appears to be non-existent. I don't find much value in the post office prices. I guess the most bang for your buck is priority because it's flat shipping based on package size, provides tracking, and insurance.

The wait was long, but I can't blame the postal workers who seemed to be short staffed. The lady…read morewho helped me was kind. However, she and the other worker gossiped and made fun of another customer as soon as she left, but everyone else in line could see and hear them doing so. Despite the situation created by the lady, it was unprofessional. Got my package sent and it made it to it's destination!

Small and not terribly busy. I like how even the bossman gets involved in the act when the line…read morestarts to pile up... he'll pull you out of line if you're there to pick up a package and bring it to you after you give him the receipt and show valid ID. Very nice people here. Of course, the best part is... being a resident of South Fontana, this post office means I no longer have to drive up to the big one on Sierra near Foothill, so I save gas and time.

The line is out the door and they only have one employee working. Prepare to wait 30-45 min.read more

I went In for a change if address and did everything I was supposed to do all for it not to get…read moreprocessed at all . thank you to the heavy set african American woman that spoke of professionalism and work actually being done there but delivered the complete opposite.. you guys need to be shut down .

Food service, friendly and fast most of the time. I have to be honest, they get really busy…read moresometimes but they are good are trying ti process everyone as soon as posible.

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

I stopped by the UPS Store to return a few Amazon items and honestly forgot how convenient the…read moreprocess is. The Amazon drop-off system is so easy. I always choose return to UPS store if available as option for me. It's too easy! You just bring the item with the QR code and use the self-scan. No printing labels, no packaging stress, nothing. I was in and out in just a couple minutes. The staff is super friendly and efficient, and the whole experience always feels streamlined. It's one of those small conveniences that makes a big difference when you're running errands. If you do a lot of Amazon returns, using the UPS Store drop-off is definitely the easiest way to do it. If you have mail shipment that requires supplies and requires items to be weighed, this is a shop for all those needs. Always a pleasure to do business here. Services can be pricey but that is expected. This place is convenient in more ways than one and you pay for that. I like this neighborhood store. I'm always in and out in a flash!

I live almost an hour away now and still haven't moved my UPS mailbox because the staff here are…read morejust the literal best and I trust my mail with them. I have so many packages delivered and they always take it in stride. They are always helpful, friendly, and just make the task of picking up my mail less annoying. Whoever does the hiring of this store has done an excellent job.

This is my go to for notary and mailing needs. They are very professional, friendly and…read moreknowledgable. I highly recommend them

Great people. Always helpful Gino and his wife are…read moreabsolutely amazing people everyone should use them

This is the go to spot for any of your shipping needs, other places just can't compete…read more The service is always quick and easy and the staff here is always so helpful and just makes everything a breeze.

I found Pistal annex to be quick and friendly. They provided service with a snail and I felt well…read moretaken care of.

I rarely ever go inside the post office, but today I needed to send off a package. I didn't tape it…read morebecause I'm used to going to the UPS Store where they're always so kind and tape it for me without an issue. The USPS employee helping me, though, was pretty rude. He told me, "Next time come prepared," and said he'd tape it this time, but he looked annoyed the entire interaction. It honestly caught me off guard. I thought USPS employees were paid well and trained for customer service, so I'm not sure why he was so cranky. I also needed to buy a roll of stamps, but I didn't want to "bother" him any further, so I'll just purchase them somewhere that actually deserves my business. Not the experience I expected at all.

2023/057 I haven't…read morebeen in this Colton Post Office for years since i have no business to do so. Our locked mailbox was broken into about 2 weeks ago so I had picked up our 2 week's mail. With my previous visits , I've never encountered any bad service with the staff here. This post office is well kept and decent looking in spite structure was built 53 years ago. Street Drive thru free standing mailboxes are available if you need one. Passports are processed here to by appointment if ever you need one. Parking in front of the building is very limited so sometimes you have to wait for awhile for availability. I'm not sure of the street parking if any. I had to wait for 5 minutes for an available parking spot. There were only 2 postal staff worand 3 people before me waiting in line Got all my mails with no hitch but had to wait for few minutes for next window.

FED EX EMPLOYEES STOLE MY SONS IPHONE. I am submitting this complaint and request for immediate…read moreinvestigation regarding a stolen package delivered by FedEx on 12/19/2025, following a failed delivery attempt on 12/18/2025. On 12/18/2025, a FedEx delivery driver (distinctive facial tattoos; photographs from footage attached) attempted to deliver a Verizon shipment containing a new iPhone valued at over $1,200 to my residence in Oak Hills, CA 92344. We were not home at the time. Our home surveillance footage clearly shows the driver in possession of a package in normal, intact condition, with no visible signs of damage or tampering. The driver left with the package and left a delivery notice. The notice later blew off the door, and I was unaware of the attempted delivery until after the subsequent incident. On 12/19/2025, the same driver returned with the package. At this time, the box was extremely light and clearly tampered with--the tape was partially detached, the box improperly folded, and the condition was materially different from what is shown in the surveillance footage from the prior day. Photographs of the altered condition are attached. Upon arrival, the driver initially attempted to obtain a signature from my 12-year-old daughter. I asked what I was being asked to sign for, noting that the package felt unusually light. The driver encouraged me to sign, stating that packages like this require signatures due to fraud and that he delivers light packages requiring signatures all the time. The Verizon labeling was not visible. Relying on his statements, I signed and immediately brought the package inside. Upon opening it, I discovered the box was empty, containing only packing paper and a Verizon receipt for the iPhone. I immediately confronted the driver before he left the property and informed him that the package was empty. During this interaction, he repeatedly referenced widespread theft and "shady activity" at the Bloomington facility, stating that many workers there steal packages. He stated because I had opened the package, I would need to resolve the issue directly with Verizon and that there was "nothing he could do." It has been a world of trouble attempting to replace this phone. Given the circumstances, I find it highly concerning that: The same driver handled the package on both days He was aware of the package's original intact condition He attempted to secure a signature for a clearly empty and tampered package He failed to disclose the obvious condition of the package He openly acknowledged systemic theft at the facility where he works At a minimum, the driver knew the package had been tampered with and failed to follow proper protocol. There is also a reasonable basis to suspect his direct involvement. He also submitted a photo of a note left on my door the day before, as the proof photo of delivery... not the ripped open package. This package was the only Christmas gift my son was receiving. As a result of this incident, I have spent hours dealing with FedEx, Verizon, and the Sheriff's Department. A criminal report has been filed and BBB complaint as well. I have been relentlessly pursing Verizon's through investigation into the matter as well. According to them they have knowledge the package never left the truck and will be holding those responsible accountable as well and requesting footage from the truck. I will be making sure someone is held accountable for this and will post everywhere and anywhere I can since I can't get ahold of anyone at the Bloomington facility

Very shady stuff going on at this location. Orders constantly getting "lost"…read morecode for stolen.