Save your time and don't come here. The customer service is horrible. Don't come here, choose…read moreanother place. Only 1-3 people working at a time and a full line.

Based on the reviews, I was dreading my visit to this location and ended up leaving pleasantly…read moresurprised! I showed up expecting the line to be out the door but there were only 7 or so people inside. It took maybe 15 minutes to wait in line and process my package shipment. Granted it was a Friday afternoon so maybe that worked in my favor. All the employee interactions I observed seemed cordial enough. Especially when compared to the few customers that would watch videos on their phone without headphones or conduct phone conversations while waiting in line. The most "rude" interaction I noticed from an employee was when a customer (who had filled out the incorrect form) asked the employee if they would fill out the right form for them and was bluntly told no. This seemed like a reasonable response as any. Maybe I would have a lower review if I had to frequent the post office more often but my experience was definitely not as bad as many of the reviews listed here. So if you have to ship something very simple, do not let the fear of potentially mild discomfort hold you back from going to the criminally underfunded federal entity that is the US Post Office.

Rude worker at window Telling me wrong instructions and…read morethen mad when I follow them Immediately angry upon me arriving to window

I went to this location today to renew my sons passport. I had an appointment for 2.30pm . When I…read morewent into post office there were no passport windows open so I ask the man at the window if the passport person is here. He said they didn't show up for work today therefore you can't apply today. I said what about my appointment ? He said I can't help you . Next!!

I went right after opening and it is my best post office experience to date. Quick and they let me…read moreborrow a pen. I imagine going later than right at opening on an off-day is not recommended though.

Never seen this post office have a line shorter than an hour completely rude staff all they would…read moreneed to do is get some self service kiosk to solve the problem USPS do better

everyone makes mistakes. that's what makes us all human. but it's what you are willing to do to…read morerectify an error. that's what makes an average person a truly exceptional person. i normally only like to write reviews for terrible service because that gives me great pleasure to point out ppl that just suck to all hell. and for sure a post office is usually an easy target for a negative review but not this go. i want to take time to point out how the manager at the Bushwick Post office 11221 Jason F. went above and beyond to find my package. a new courier on my route named Kiana M. made a massive blunder in delivering my package to the wrong address. because she was new she really couldn't remember exactly which house she dropped it to. to make mattered more impossible, she marked the package 'delivered' so customer service by phone was basically telling me to take the L. seriously, the one lady i called said: are you sure it's not in your mailbox?! I'm like lady, if there was a full on coat in my mailbox, i'm sure i would have noticed it. she wasn't smart or fun to talk to but i digress. i went to the 11221 post office where i was directed to the supervisor. he saw the seriousness in my face that this package wasn't disposable butt wipes from Amazon and this thing needed real deal attention. the brother hopped in an official FBI type post office vehicle like Denzel n Training Day and drove to my block and started ringing doorbells...NO BULLSHIT! took my number and said he will reach out when he gets hold of the courier. the next day i was driving home from work and CRAZY...Jason was on my block ringing doorbells again! truly an impressive display of customer service. still no package though. after the 4th day i was ready to call it quits. do you remember that scene in Rocky when the music comes in to hype Rocky up and he gets back in there and starts whipping Mr. T's ass?! In comes KIANA!!! i saw her on my block in the big post office ice cream truck ringing doorbells!!! i was like...ohhhhh! Guess what....SHE FOUND IT!!! i could see her through my door video camera smiling from ear to ear soooo happy and man i tell you, seeing the joy and pride on her face, that made me happier than getting the package itself. maybe Jason said she was likely going to get in some kind of trouble which i obviously wouldn't have wanted but she made the effort and saved the day!!! did i mention, she was out on SUNDAY!? she was so apologetic i asked to give her a damn hug. don't get it twisted, covid is still out here kickin asses but i was just so proud of this beautiful spirited young woman's efforts i had to. if you find yourself at the 11221 post office, do yourself a favor and see if you can meet the manager there Jason F. or the beautiful young lady Kiana M. not only are they fantastic at their work because they take great pride in what they do but they are fantastic human beings. they could have written me off but they met words with action and did what they said they would do. give them both a pleasant smile when you see them for me. now Nikki that works the counter and the light skinned Black dude that was looking at me like i had a foot growing out the side of my face for asking him a question you can give them both the stink eye. dude was moving his neck, head n shoulders around talking to me like he was auditioning to be a back up dancer for a Beyoncé video. Nikki forgot to call me but whatever, she was sorry and got me to Jason so all n all she ended up being super cool too. happy holidays yo.

Received this message on tracking site "We attempted to deliver your item and a notice was left…read morebecause no secure delivery location was available." No attempt to deliver was made so I went to post office 5 mins after they opened. There was a long line and took me 2 hours to get to the counter. Was then told that no worker showed up the day before and that I would need to come in at the end of the week and wait in line again to pick up my package.

Unfortunately on Thanksgiving Day, there was a fire in our building :-(…read moreThank you to the Red Cross who came through in record time and sheltered us as we had to vacate. Nothing beats your own space, but their assistance to tenants throughout this ordeal and housing us at hotels throughout the city is indeed appreciated. They say in your hour of need you'll know who your friends are. I have the most amazing friends! From my pals who I'm able to live with until things get sorted, those who came through last minute to retrieve my belongings from my flat (which thankfully wasn't affected except for smoke and a drizzle of water), to my Yelp-Mates who continue checking in, making sure I'm okay. I feel sooooo soooo SO incredibly BLESSED. All of that to say I wasn't in the headspace to come here, to THIS Post Office to pick up mail and other business AFTER READING THE TERRIFYING REVIEWS ONLINE. The Lord was with me. EVERYONE I interacted with here was extremely graceful! From the time I said the address they knew of the situation and were so kind and compassionate. Truth be told, from the level of service I received and the other customer staff interactions I noticed, great service seems to be the motto. Maybe staff from those reviews is no longer here? Maybe they've retrained? I'm not sure BUT GREAT SERVICE WAS PRESENT! I want to S/O Mr. Dennis Laws in particular. His service was top-notch! Exemplary! Imagine going in feeling like I was about to be beaten (lol) and walking out so light and pleased. Thank You Post Office St Johns! I 100% RECOMMEND HERE! 2023 Seasons greetings... The End.

Good Day All, I was checking the USPS app to see when a package is supposed to arrive. I have to…read moredo that alot for this particular post office. My package was out for delivery yesterday @ 8:12 am. When i checked again @ 4:21 pm it has a "Delivery Exception Local Weather Delay" so I know this means my package was stolen or a Postal truck was robbed like a was told the last time. It's a shame how you can't rely on the post office to deliver your mail in a timely manner w/o it being stolen. The PostMaster General needs to do a thorough investigation and clean up of this Facility. I'm quite sure I'm not the only that feels this way. My next step is to write a very detailed letter to the Post Master General and his chain of protocol... Enough is Enough!!!!

So arrived to drop off pre paid packages. Wow!! Place was empty at 1 pm. Then I saw signs no…read moreelectronic transactions internet down. WTH!!! Thought I was screwed but no. The clerk said we can scan your packages. Wow was i lucky. The only reason I was here instead of closer post office. Is closer post office said can only scan 2 to 3 packages. I had 6 today and found out after talking to clerk. There is no rule or post office regulation into how many packages can be dropped off at ANY post office location. So if you are getting told this by any clerk when you drop off more than 3 packages. The clerk is making up a ficticious rule. They are full of crap. Contact USPS.Com and file a complaint.

I would give 0 stars if I could. Staff member is rude, refused to give his name even though he…read morewore a name tag that ended in _ mad. He stated that he has no name. This place deserves a call to DODGE to reduce the number of federal employee, especially if they are truly hiring members without names.

The staff here is great but why doesn't this location have the label printing machine like the…read moreothers? You have to wait in line even if you have a prepaid label or QR code. That's weird to me

Very rude lady working one of the windows. I'm pretty sure she was talking on the phone while…read moregetting angry with me for asking to ship a package. I've worked at a post office for two years myself. Usually when people come up with a box, we print them a label with their info and it's pretty simple. At least where I worked. She told me to write the addresses on the box with a marker, so I did. She told me where to stand but yelled at me to move anyway. I still wrote my addresses in the wrong spot, I guess, so she just got more angry and didn't give me any way to ship my package. I went to the UPS store and they did it in two seconds. Idk, I admit I apparently did this wrong, but she was extremely rude and wanted to fight, not help. As someone who has been a mail clerk, I'm just confused.

I am so tired of this. They express extreme dissatisfaction when you ask to scan a pre-paid package…read moreor just simply tell you to drop it in the designated self service window with no live person there. So today is the day 4 since I used self service and dropped 2 packages in their designated window and they are not tracking. So I am losing money.

One window open during peak hours. This is not the place to go when time spent is important. Once I…read moregot to the window., the clerk was very polite, but I waited over 20 minutes on line.

I've been going to this post office more frequently over the last few months, and while I wish they…read morehad a second self service machine, I have had only extremely positive experiences with the staff.

This is an update to my recent review. The story gets even better! After W. Li tried to close the…read morecase and say I could file a claim I tried and could not. Then I got a call from someone at "Arctic Glacier" claiming to be a postal employee who basically yelled at ME and said the box was delivered to an address on S. 5th. Not even close to my address! This person was so horrible that I filed a complaint. Then I got another person who called me and said it was in fact delivered "correctly" to the address the sender used at Hooper St. I asked for proof and was sent a label with the wrong sender zip code and the wrong tracking number! These folks have no idea what they are doing but someone is doing shady stuff and everyone else is covering it up. Beware!

If I can this place no stars, I would. This post office is the worst. Have people waiting for…read morepackages, they say attempted delivery and never show up. I do not know what is going on but I hope they shut this place down. TSA going without paychecks, they do more than these people. Cut these a**holes pay checks. There has not been a delivery truck in the area for months. Again, the worst!

This is the WORST POST OFFICE , with the worst staff these women seem to be mad at you because…read moreyou're coming to get a package or a piece of mail that was NEVER DELIVERED TO YOUR ADDRESS AS IT SHOULD . lol attitudes are so distasteful and unwarranted If I could give these women four thumbs down I would