everyone makes mistakes. that's what makes us all human. but it's what you are willing to do to rectify an error. that's what makes an average person a truly exceptional person. i normally only like to write reviews for terrible service because that gives me great pleasure to point out ppl that just suck to all hell. and for sure a post office is usually an easy target for a negative review but not this go. i want to take time to point out how the manager at the Bushwick Post office 11221 Jason F. went above and beyond to find my package. a new courier on my route named Kiana M. made a massive blunder in delivering my package to the wrong address. because she was new she really couldn't remember exactly which house she dropped it to. to make mattered more impossible, she marked the package 'delivered' so customer service by phone was basically telling me to take the L. seriously, the one lady i called said: are you sure it's not in your mailbox?! I'm like lady, if there was a full on coat in my mailbox, i'm sure i would have noticed it. she wasn't smart or fun to talk to but i digress. i went to the 11221 post office where i was directed to the supervisor. he saw the seriousness in my face that this package wasn't disposable butt wipes from Amazon and this thing needed real deal attention. the brother hopped in an official FBI type post office vehicle like Denzel n Training Day and drove to my block and started ringing doorbells...NO BULLSHIT! took my number and said he will reach out when he gets hold of the courier. the next day i was driving home from work and CRAZY...Jason was on my block ringing doorbells again! truly an impressive display of customer service. still no package though. after the 4th day i was ready to call it quits. do you remember that scene in Rocky when the music comes in to hype Rocky up and he gets back in there and starts whipping Mr. T's ass?! In comes KIANA!!! i saw her on my block in the big post office ice cream truck ringing doorbells!!! i was like...ohhhhh! Guess what....SHE FOUND IT!!! i could see her through my door video camera smiling from ear to ear soooo happy and man i tell you, seeing the joy and pride on her face, that made me happier than getting the package itself. maybe Jason said she was likely going to get in some kind of trouble which i obviously wouldn't have wanted but she made the effort and saved the day!!! did i mention, she was out on SUNDAY!? she was so apologetic i asked to give her a damn hug. don't get it twisted, covid is still out here kickin asses but i was just so proud of this beautiful spirited young woman's efforts i had to. if you find yourself at the 11221 post office, do yourself a favor and see if you can meet the manager there Jason F. or the beautiful young lady Kiana M. not only are they fantastic at their work because they take great pride in what they do but they are fantastic human beings. they could have written me off but they met words with action and did what they said they would do. give them both a pleasant smile when you see them for me. now Nikki that works the counter and the light skinned Black dude that was looking at me like i had a foot growing out the side of my face for asking him a question you can give them both the stink eye. dude was moving his neck, head n shoulders around talking to me like he was auditioning to be a back up dancer for a Beyoncé video. Nikki forgot to call me but whatever, she was sorry and got me to Jason so all n all she ended up being super cool too. happy holidays yo. read more

Received this message on tracking site "We attempted to deliver your item and a notice was left because no secure delivery location was available." No attempt to deliver was made so I went to post office 5 mins after they opened. There was a long line and took me 2 hours to get to the counter. Was then told that no worker showed up the day before and that I would need to come in at the end of the week and wait in line again to pick up my package. read more

A mess. This is my local post office and I have to go in pretty frequently. There's always a huge line that wraps to the entrance and lasts a half an hour, often more. There's never more than 2-3 staff members working, so service is incredibly slow. Just goes to show that local post offices are way underfunded because, it's simply ridiculous here. read more

Probably the worst post office in the entire world. Never go here if you need help with anything. They closed my lost package inquiry without ever contacting me and then when I went in person to ask about it gaslit me entirely. $400 package lost and they have 0 accountability and never attempted to help. I want to move out of Bushwick just so my mail never comes through this cursed location ever again. I also regret mailing back my signed marriage license through this location as it actually probably put a curse on our life together. read more

The Bushwick USPS location on Broadway offers the worst mail delivery I've ever experienced in New York City, and it's seemingly only getting worse over the years. Postal deliverers have lost an excess of two hundred dollars in packages over the past several years, and the USPS office has provided zero help in providing clarity on insurance/missing mail claims or locating packages incorrectly marked as delivered/delivered to incorrect addresses. Mail deliverers have turned the package locker of my apartment building's multi-address cluster box into to an abandoned relay mail box which they then ignore. They've abandoned well over a hundred pieces of mail--a number of which were marked as important and time-sensitive--for dozens of addresses in a five block radius. I've had to drop off reams of their discarded mail BACK in the neighborhood mailbox, in hopes that they'd finally reach its intended recipients. In addition, they've all but ignored the letters and parcels now clogging the Outgoing Mail slot of the same cluster box. In short, postal workers at this USPS location have lost a number of packages whose total value is in the hundreds, routinely abandon the mail they should be delivering, and the physical office has provided zero assistance after the fact. It's honestly bizarre how bad the mail delivery is. edit: a month after I dropped their lazily abandoned mail back in the neighborhood mail box, they've begun using my building cluster box's parcel locker to abandon mail, yet again. new photo attached. read more

US Post Office - The parcel locker in my building's cluster box, 04 Sep '25. USPS has abandoned even more important mail in this locker than the pic shows. - Post Offices Near Me - Brooklyn, New York

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My local post office. Service can be mixed but overall pretty good. There are long lines during the holidays and sometimes it seems short staffed. My advice is to go in the morning for short lines and best service. Some of the clerks are curt but they're helpful. The other day I had to mail something internationally and the clerk double checked quickly to make sure the postage was correct. read more

US Post Office - Post Offices Near Me - Brooklyn, New York

You will wait over an hour waiting on line , they are extremely slow and they steal packages! Every time you go there to pick up a package they can never "find it" smh read more

This is the worst PO in America. I believe it stems from laziness and ineffective people at their positions. You can never get through to them on the phone, they let it ring. Something really needs you be done. Terrible, terrible in every area. read more

The worker STAR loves yelling at customers get some therapy queen. Other than that, everyone else was kind.

I dropped off 9 packages, with labels on them. None of them scanned for tracking. They don't answer the phone. Very poor customer service.

Morning!! Once again after being assured that due to the winter storm that we had they were going to hire more help to help with the packages that were backed up, and after being reassured by a call that no my package would not go back to the sender GUESS WHAT! Yesterday I received a notification that my pay was delivered! So I go home look for my package no package... I look at the cameras hmmm no usps driver.... Then I carefully look at the delivery message... yeah they delivered it all right but back to the sender... At this point I call the sender and tell him what happened, I even tell him that I'm willing to pay again to have it shipped but he tells me ok he will ship it I don't have to pay again for shipping.. I DONT KNOW WHO LOOKS AT THESE COMMENTS FROM THE USPS BUT COME ON THIS BRANCH REALLY REALLY NEEDS RETRAINING... you call them they are too busy, you want to leave a message but you can't THE ELECTRONIC MAILBOX IS FULL!!! I'm to the point of having to ship my packages to my workplace or where my dad lives. Horrendous service guys YOU ALL NEED RETRAINING!!!!!!! Quality should be improved and service!! read more

This post office is the worst. From time to time you'll find a nice clerk, but in general they're all rude, with attitude and take their frustrations on the customers. they lack initiative, sense of urgency and are lazy as hell. There are 5 windows to attend people, but only one or two is ever open at a time. In the meantime, other clerks keep walking back and forth in the back while there's a huge line waiting to be assisted. It's ridiculous. I can't believe how this post office can still be open. read more

lazy pieces of sh1t. do your damn job as all we ask. you dont even bother ringing the bell and i have to waste 2 hours every single time to retrieve my package. tax dollars to waste read more

Worst Post Office I've ever been to in my life! Several issues, never resolved..... and don't count on management or customer service. THE INMATES ARE DEFINITELY RUNNING THE ASYLUM!!!! read more

Let's say I were to buy a gallon of milk, leave it in the sun for a month until it was chunky and bloated, and then open it, drank it all, and spent the next few days barfing my guts out with the worst diarrhea I ever had, and wiped my ass with a broken bottle that had been covered in wet super glue and then locked myself in a box where maggots and flies started to feed on my putrid remains until I was forced to die over a week-long period.... I would still have had a better experience than dealing with any of the shit for brain assholes working at the Bushwick Post Office. read more

Yes the lines are long, but it moves pretty quickly. Everyone at the counters was helpful - you need to go in with all your supplies. If you don't have boxes or tape, you'll have to pay - that's just how it is. read more

Worst post office. Disorganized. One or two people working during the Holiday season. Waited 50 mins to retrieve a package they never attempted to deliver. Ridiculous. read more

There is ALWAYS a line, so expect to wait at least 30-45 mins to see the clerk. They're helpful and it's not their fault but this USPS is severely understaffed read more

Step to the window Me: I would like to send this package media mail, please Clerk: What's in it? Me: A textbook Clerk: Media mail is for books and shit Me: I said textbook. It's a book Clerk: No you didn't, you said it was a test or somethin Me: Textbook. It's a book Clerk: I hope they ask me to open this motherfucker so I can catch your ass Me: It's a textbook. It's media mail Clerk: (Roughly grabs package and starts bending it) This don't feel like no book it's hard Me: Hardcover books are hard Clerk: (Scowls, punches in the info) Hit yes for the address (proceeds to violently throw package into the box. Other customers looking on in fear) Me: Hey please don't throw it like that Clerk: Just tap your card Me (taps card, scared) Clerk: (to coworker) I'm about to start wylin on these motherfuckers. You step to this booth you better have your shit in order. I'll send these motherfuckers packing. I don't give a fuck. (Sees that my payment has gone through) GO! Never done such a thing before in my entire life, but I filed a complaint with the USPS about the clerk at window 2. read more

Worst post office in Brooklyn. Been this way over 10 years. Never fails. Line always long and there's always only two people working

Update I did my passport with other usps post office and they approved my passport, I'm now waiting for my passport book and card to be mailed, I will be filing a report on the overweight red hair Hispanic lady since she said I wasn't a "legal" citizen after offering up all my documents and verifying my identity. She was very rude and lied to me the whole time after catching in the lie (horrible liar btw shes like 60 making up lies for fun rather then actually being honest about federal policy), she is just not fit to be working at a post office doing passport applications especially when she doesn't know what she's doing and lies to cover up that . read more

They have lost my packages on multiple occasion The app would say it's ready for pick at the location and they confidently tell you "oh its out for delivery" and that's how you will never get your packages read more

Post office on Broadway doesn't have a passport office although they supposedly opened on Saturdays until 11:00,it was closed. The post office on Macdonough do passports. read more

Signed up for a passport appointment with them taking the photo. Their photo machine is out of service indefinitely. They will not update the website to reflect this. read more

It is definitely a 1star. I looked it up on the website said they open at 8am. The line starts at 8am, they didn't open the doors until 815am. The good thing was that you were allowed to wait in the lobby area. At 819 the first customer was called... woohoo!. The saddest thing is how filthy the place is. The garbage was clearly there from the day before or longer. The floors hadn't been swept. I wouldn't bring Small children that fall or like crawling. Yuck! read more

US Post Office - Post Offices Near Me - Brooklyn, New York

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You kind of have low expectations when you think of your local post office, but this place is just really bad, the employees are lazy and don't care, they can't even make the smallest amount of effort to do their job, not sure what they are actually getting paid for, maybe getting paid to have bad attitudes?? people were lining up for money orders, waiting 30 minutes for them to get to the front of the line and find out they had none. Why not put a sign up to not waste peoples time?? They misplaced my package, went back twice and neither person could find it, I finally filed a complaint and the package showed up the next day once the office manager got involved. To sum it up this place sucks, but they have you by the balls because you need USPS so what can you really do besides just suffer. read more

Package was accepted on the September 9,2024. Paid for priority shipping and my package is still sitting at the post office with no updates as to when I will receive my package which was supposed to be two days shipping. And I have no one to hold accountable because us post office so we just have to sit and suffer for their incompetence and negligence!! read more

I haven't been to this post office in years because the workers are so unprofessional and the wait time on line is ridiculous. The post office is at 1369 Broadway and is supposed to be open at 8:00am Saturday morning. I woke up extra early to send off an important package, I got there at 7:45 a.m. waited until 8:10 am and the post office didn't open. I left to find another post office which was further away from my house! Unacceptable! read more

I literally dread going here, I honestly don't care that most of them are not very nice . Some of them are nice and helpful. Most of them aren't and genuinely do not care if they've done nothing to help you. Genuinely I hate going there, sad that I have to. I would rather stick my tongue in an open mouse trap. read more

This post office is absolutely trash. The young woman almost always tells me my packages are out for redelivery even if a redelivery hasn't been rescheduled. Every single time she helped me, she can't find my package. But when I go to someone else, the package magically appears. Today, the 2nd person to help me was on a personal call and as I was trying to explain I didn't schedule for a redelivery, she interrupted me multiple times to tell me it went out anyway. I asked her to check and all of a sudden, she brings my package out with an attitude. You would think I forced these people to apply for these positions they clearly do not want. I absolutely despise going to this post office. I'd very much rather send my items to the upper East side where the people are far more professional. read more

This post office is a disgrace to the community! There's paper all over and Behind stench in the air. Not to mention all the graffiti that's draping. the outside of the building. People have no idea that it's even Post Office. They need to get cameras on the outside of the building and catch whoever's doing this Three we Post Office needs a renovation as fast as possible. read more

Very unprofessional staff. Went here to apply for my son's passport in which we had a scheduled appointment. When we arrived to the location there is no signage posted on where to go for passport services. We just jumped on the regular line (which was very long) to only find out that there was a special counter just for passports. We literally wasted our over 30 mins on that line. When we finally arrived to the window the clerk a nasty attitude informing us that she will not service us because we were late for our time and she had to leave. I explained the situation to her, but it made no difference. The "manager" on duty was no more help as she literally asked the original clerk if she wanted to do it and of course she said "no, she was leaving". The "manager" then advised us to go the another office which were accepting "walk-ins" to only find out when we arrived there they were "appointment only' due to COVID. Proper signage and better management could've made this a better experience. read more

The line is always long, ALWAYS LONG! But once you make it to the front (maybe an hour especially during covid times) the agents are nice and welcoming. I don't think I've had a bad experience in a while. It's improving, and they're trying to keep everyone safe. Just make sure you come with some patience. Because it's definitely not a walk in and walk out kinda deal. More like wait an hour in line outside (depending on the day and time you go) then another 30 mins inside on another line waiting to speak to an agent. Not too bad. It's a nice break from staying home all day everyday anyway lol. read more

They just straight up don't deliver packages if they don't feel like it. Multiple times they have falsely claimed to have attempted delivery of packages, when I was home all day and know for a fact they didn't. They don't even leave a notice for you. You have to go to the office and wait in their slow line to get a package that should have been delivered to my door. read more

Me and my boyfriend went in on a rainy day which is probably why it was empty. However, the worker Jenny was really sweet taking care of us and made sure to check if our package was there and it was! If you're planning to go there, be patient and respectful, I promise you will receive great customer service! read more

This is one of the worst post offices that I have ever been to. The staff for the most part are rude. They lack organizational structure. The carriers fail to deliver packages but leave slips implying that they attempted. When you come to the post office, things are in such clutter that they can't find things. I have been waiting for close to an hour for a package that they can't find that I actually received a slip for. The clerk is flippant and is working my nerves with her incorrect information. This post office never re-delivers even when you request it which is what she insinuated. I HATE THIS POST OFFICE!!! Since I wrote this review 9-days ago, I have been back several times. Each time including today, I have been annoyed. Right now I'm waiting for my package. I think she went to Siberia to get them. read more

This by far is one of the worst post offices in Brooklyn. The employees are far more concerned with having conversations with each other and being ignoring/rude to customers. Luckily, my experiences lately have been a little better, hence the 2 stars. The manager for the back section seems to be a little more compassionate to consumers needs. I have a package that was delivered that is now missing as usual and hopefully the resolution will be a good one. read more

I have no choice to come to this post office twice a month due to work. This location is the absolute worse due to not enough workers. The staff is very knowledgeable and they do the best that they can which makes this post office somewhat decent. But the customers who come here to make transactions make it so difficult for a steady flow. This place is ALWAYS packed no matter what time & day it is! Customers take up the workers time arguing back and forth with the workers especially when shipping packages! Kids are always running up and down screaming which makes it hard to hear the workers. I think they should hire more staff being that half of these customers are incompetent. read more

Omg this post office and delivery is a MESS. This is the 3rd time something has got lost in the mail, my tracking claimed to have delivered my package, had to open a case, argued with a teller... After all that it turns out my packages were here ALL along!!! This has happened soooo many times. I don't even know how you would switch providers or complain to! read more

I'd give them zero stars if I could. I couldn't get any concrete answers for simple questions and they have attitudes off the bat. They need to do better. read more