Had terrific service since moving here in 1993. Our Postman has been great! He is retiring and we…read morehave had poor service; mail not delivered, not picked up, late, late deliveries. Called several times, rings then goes to busy. HELP

Rude people! I go in…read moreto make a return on an online order. I'm the only person waiting in line and I go to give my package to the Asian lady when it's my turn to go up. I try to give her my package only for her to look at me like I'm crazy. She told me I needed to put my package on the scale. The scale that was closer to HER than it was to me, btw. She then proceeded to tell me to quite literally "move" and show her my QR code which I already had pulled up and ready to go. Why is this lady telling me to "move" when the business literally had no line of customers and pretending like it's rush hour?? Do BETTER!

I visit this location often. They are helpful with solving whatever issues you may present.read more

The staff here are so friendly and helpful! I noticed that they do passport applications as well.read more

The post office that has a quick line, AND friendly service. I'll always come to this location.read more

I have been going here for over 10 years. I have rented mailboxes, had items packed for shipping,…read moreand have purchased shipping for USPS, FedEx and UPS. Service is always top notch and friendly. I strongly recommend Liberty Postal. They're definitely an asset to Castle Hills.

Todd at liberty postal is amazing. He was so efficient, and…read morehad the best customer service! I would gladly pay extra for this type of service!!!

I actually love this place! Going to the post office can be a stressful situation when standing in…read morelong lines and trying to retrieve a lost package. But think of how the employees feel. Having to deal with us customers all day long, some of which are quite unpleasant. My apartment is not easily accessible at all. Fedex has actually misdelivered an important package to a random hallway spot which was really annoying. The package was missing for days until I stumbled upon it while walking my dog. But my mail carrier Michelle always goes above and beyond to make sure that my package is received. Mistakes happen, but we under-appreciate these people. They're trying and they really do care just be patient. I've made mistakes myself as a mail carrier so I understand. But I love this place!

The Colony is growing yet we are still stuck with the worst Post Office with outdated equipment and…read morelaziest staff. The self service machine needs to be serviced any time I go to use it. They never restock any of the priority or express labels or packaging and if you ask about it, you're met with a surly attitude telling you to check another post office. This is after you wait in line for 30-40 minutes. I'll drive to the next town before I ever waste another minute at this post office again!!!!

First time going to this PO, but I was in the area and was happy to find this one. First, the…read moreparking lot is huge and easy to maneuver around. It was so nice after dealing with the parking at my local PO. Secondly, the inside was big, and everything seemed to be in working order. Another plus that I'm not accustomed to! And, the final plus, the workers were friendly and efficient. I really wish this post office was in my neighborhood.

0 stars never had this many problems with a post office before. Just incompetent delivery drivers…read more They will mark mail as undeliverable/return to sender after hours so that you can contact no one and you will be out of luck. Can't even go retrieve the mail to correct mess ups. Then it mysteriously never reaches the sender either.

Don't come here. They have stolen my money orders multiple times! Now I have to repay again.read more

Walked in and was immediately greeted and instantly acknowledged. I wasn't at this Post Office for…read morefive minutes before being serviced. Improvement is possible...keep it up Postal workers.

Great to see Mr Larry (Grumpy) and Ms Jaine!! We have a lot of fun when visiting and we have…read moreconfidence in our mail getting to its destination because of the dedication of this venue! Thanks to our local community heroes!! Shoutout to Mr Grumpy, Ms Nancy, and crew. They are always so friendly and personable. The shoppe is organized, energetic, and so fun to browse around. I like coming here for my shipping needs because I have my name in the system and it's basically a one stop shop. They ship with the commercial shipping, but also with the USPS, which is a great savings to me. They do all printing, copies, office needs, etc. And the shoppe carries all sorts of fantastic gifts in the front store display shelves, many items are from local artists. Purses, candles, essential oils, gadgets, gizmos, and lots of cool toys for babies, kids, adults, and even pEvery time I go, there are new things to see and I love that! It feels like an old time postal office, because they even have PO Boxes. The staff is super sweet and attentive. It is in a safe area and close to Kroger, Academy Sports, restaurants, movie theater, and easy highway access. I like not having to stand in a long line to do my mailing, plus it gives me time to look at all the new gadgets, gizmos, inspirational gifts, and personal gifts.

Do not trust this place to ship anything. It's listed as a DHL drop off location but they did not…read moreschedule a pickup for a next day international shipment. 4 days went by and they sat on it claiming DHL never came by. Called DHL and they explicitly said not to trust these 3rd party locations because they need to have a certain number of packages before they pick up from a location. Here I am refreshing the DHL site for an update and all the while this place still has it sitting on its shelf. Why wouldn't they follow up with DHL on pickup? Horrible customer service. Stay way!

quick services, friendly staff. They work efficiently to get through the lines. don't come in too…read moreclose to closing, if there's already a line they'll lock the door so they're not open 30 mins late.

this is the worst post office will never use post office again i have loss package for bussiness…read morecannot get know help from this nasty post office the whole system the post office has the worst system my package was supposed to be delevered on march 5 going on 2 days they cannot tell me when they will deliver mean while it costing me money to rent car at 60 dollars a day for there mistake horrible experice and the do nothing to help you will never use post office ever again

This is amazing!…read more Somehow I left my drivers license ( with my old address) at this post office. Luckily VIC found it and listen to what he did- he found the package I had sent, looked up the address of where I sent my package from, GOOGLED it, called them- and had them relay the message to me that he had found my Drivers License. So I just came back and picked it up. VIC is a life saver. We need more people like him in this World.

Yeah, USPS sucks. It just always does. I hate when returns for packages only do this place... lines…read moreare always so long, employees are the rudest people you'll ever encounter, and they make things as difficult and inconvenient as they possibly can for you. It always is a negative experience, never fails!