Ray was very very rude and refused to help me with package issues bc there was a line behind meread more

Fast and friendly staff every time I go in! The only time it takes a little longer is when…read morecustomers aren't prepared, or don't know what they need. The employees are wonderful and knowledgeable each time I go in!

This is amazing!…read more Somehow I left my drivers license ( with my old address) at this post office. Luckily VIC found it and listen to what he did- he found the package I had sent, looked up the address of where I sent my package from, GOOGLED it, called them- and had them relay the message to me that he had found my Drivers License. So I just came back and picked it up. VIC is a life saver. We need more people like him in this World.

Yeah, USPS sucks. It just always does. I hate when returns for packages only do this place... lines…read moreare always so long, employees are the rudest people you'll ever encounter, and they make things as difficult and inconvenient as they possibly can for you. It always is a negative experience, never fails!

This really is the worst Post Office in the area. I hope they close it one day. Impossible to drop…read moreoff a package. Either the drop off is closed or it's full because no one on the other side wants to remove the packages to make run. Lazy. Bare minimum. In my opinion, less than the minimum. Can't wait for robots to replace these jobs eventually. Coming to this location ruins my day every time. Unfortunately I have a small business and need to ship products out. Do better. Do anything.

I stopped in this post office to pick up some fun stamps. The line was quite long and very slow…read moremoving (something under most circumstances that would have sent me back to the car immediately!) I however had no pressing plans at the moment so I waited it out. I'm not certain if there's a prime time to come in, but mid day was certainly not it. All in all I got what I needed but I may order online from usps in the future.

NOT AN ACTUAL POST OFFICE! Fix the name of this. This is ridiculous. Wasted so much time driving to…read morethis place that isn't even a real post office.

got here at 12:30 and it says it closes at 1pm. Was already closed. definitely ain't a post office…read moreat all?

Folks, know that all your information from your P0 Box you offer into those grey toss boxes, are…read moreNOT recycled, but are tossed into the GARBAGE. BE aware, BE smart. Be aware of what YOU toss into those bins. Be smart and dispose of YOUR personal information properly. February 2026

If I could leave 0 stars I would. The parking lot is already a nightmare and inside always has long…read morewaits. But today I stopped by in the morning before work to drop off two packages that I had QR codes for. Used the self kiosk since there was only one person in line there and the normal line had about 10 people. Printed my postage and put them on my package, got my receipt, all good to go. Went to drop off my packages in the package drop off bin but it was locked so went over to the counter to ask where I could leave the packages and the counter lady told me to get in line. I told her I used the kiosk, my packages are good to go but the bin is locked I just need to set the packages down. And she told me that she did not care and I have to get in line to hand them to her. I have been going to USPS for years, multiple locations, even in different states, and have NEVER been told I have to get in line to HAND a package to a clerk when the package already has the postage and everything on it AND I had my receipt. I am not waiting in a 30 minute line with 10 people ahead of me to do that. Either unlock the bin or have a counter reserved for drop offs like EVERY other USPS office has. And besides the fact, SHE could've been more respectful too. Will never go to this location again. I went to a different USPS right after this situation and dropped them off at the counter they have designated for drop offs, and walked out. No waiting in line.

I called the day before to the main USPS call center to try to schedule an appointment because…read moretheir online system is slow and I could not find any appointments in the DFW on a Saturday (which is needed to not pull the children from school). We were told that Plano (this location) is a walk in only service from 9-12 on Saturday. We arrived around 9:40 to find a paper sign on the door stating they only take 12 people per day for passports. There were about 20 in line already. I called the main USPS number again. The representative took the time to look for other locations within 60 miles that have Saturday passport hours. There was not a single location. He gave me the direct number to Plano to see if there was anything they could do, they did not answer the phone and there is no voicemail. Just goes to a busy tone. To only have 12 slots for the entire Dallas area outside of school hours and to not allow for any appointments in those 12 slots is insane and so inefficient. Thank you government that takes my tax money for these services that do not benefit me in any way.

Super busy location, so come prepared!…read more Staff is very accommodating and will help you if you are unsure of what package/ parcel to use. Passport services available Sat by appt. Money orders can be purchased on the spot too. Pro tip: Do your research before showing up to mail something- helps move the line along.

I was trying to track down a mis-shipped package that was sent to this office instead of my local…read moreoffice (my local office confirmed that it was sent to this one in error). So I called this office to see if they had the package and to hopefully come pick it up rather than wait for it to get re-routed. The supervisor I was speaking to was extremely rude and unwilling to even check if the package was there, despite my explanation as to why I thought it was there. Unprofessional and unhelpful.

Horrible customer service, don't deal with it even if you're simply trying to drop an already paid…read morefor package, they're a waist of time.

My experience with IdentiGO in PLANO was awful, they closed down without telling people who made…read moreappts. So came here, was helped by the nicest guys. They couldn't find my info for fingerprinting but he called them for me, schedule an appt so I can get my finger printing done. He had patience and didn't make me feel like an inconvenience. I did read some other post about people complaining about waiting but that's life. Suck it up. Would definitely come here to do business.

Nothing wrong with the store itself, not even the fact that it looks like a pop up shop. The man…read morewho owns the shop was friendly and seemingly harmless but apparently took my reciprocation of kindness too far. I had a scheduled meeting to get fingerprints taken with the IdentoGo portion of the shop and gave him my information to put on the computer to send to the state, all normal in my eyes. Later that night I had received a message from him, hitting on me and trying to state that I said he should "keep my number" and "we get together to hang out". I am in a serious relationship so my boyfriend and I have been absolutely livid about this ordeal, and are considering contacting authorities about the matter. Do not recommend giving this man any personal info.

In 1980 I moved to the then,smallish town of Plano Texas. The pressure pushing up from the…read morerear,creating the never ending North Texas growth,was just gaining steam. This was the first post office I used there and my memory is of a highly efficient facility run by career professionals. Many things have changed since then but,we still depend on the USPO occasionally, regularly and Routinely. When you need it, you gotta have it. Today,I happened to need it and was close. So I choose here. Driving up,I made mental note of how the grounds were being well taken care of. This is no longer assured,as the USPO by my home let's the weeds and lawn grow shoulder high and it's only 2 years old! Inside I found the same. Well lit,clean and staffed facility, meeting the needs of the people.

Tell me why I had to pay $4 for a whole roll of tape when I just needed one single strip for my…read moreSMALL box??? 2/10 service - the lady could've at least been a little nice about it smh

04/25/24- Thursday…read more Thank you Ms. Annie and Mr. Damir [Air Force Veteran]. Very professional and helpful to all of the customers! Thank you again

Copies anyone? The world has changed a lot since these types of office function centers were open…read more I'm glad to see they are still going strong. Over the years I've used their convenience and capabilities often and still default to them. Go!!