The Stony Creek post office has been around since the 1950's and the postmaster gave me some…read morebackground of this small town hub of the community. The Masons built this structure and their insignia is displayed atop of the building. Not much else is nearby save a bank, the railroad tracks, a small park featuring a commemorative cannon, and a few other buildings and shops. It's such a tiny but friendly town! The postmaster and I talked about the price of stamps going up to $.60, and she said soon to be $.63, to which I responded that I still find it fascinating that the postal service can send a letter from one place to another for even that small price... I'll happily use the mail system for my letters, bills, thank you cards and greeting cards! The art of letter writing isn't dead after all! Hours: M-F 8:00-12:30, 1:30-4:30, Saturday 9:30-11:30.

Although this small post office is in a trailer, the postal clerk, Art, was as nice as can be,…read morehence the 4 stars! He was so helpful and personable! Inside is nice and tidy. Cute display of local school kids coloring a post office scene! Yes, not all heroes wear capes is their motto! The bulletin board had local news, happenings, events, business cards and the like. Post office boxes available and one mailbox outside. Next door is a building that used to house the old post office, but now the place is run down. Hours M-F 9:30-12:00, 1:00-4:30, Saturday 9:00-12:00

Simply put: I mailed a package with no issues. A smiling face assisted me…read more I would note my GPS took me to the employee entrance. The actual entrance on from the Boulevard.

Friendly and fast, especially during the holiday season...read more

While the FEW employees at this location are fairly helpful, the location is incredibly…read moreunderstaffed for the city it is servicing. Also, as with most USPS locations, the facility is beyond outdated. Also, I witnessed employees physically reaching over the counter and selecting the Top rating when the screen is prompted to customers. Even after being refused a refund, I asked to speak with the lead employee, and that never happened. Avoid this specific location at ALL costs, as it is a trash location, and blatantly robbed me.

Had appointment scheduled for Saturday morning. There was a worn sign posted that walk-ins and…read morepassport appointments had been cancelled for the day. Truth -- they do not support Saturday appointments at this location! We had signed up for email and text updates for this appointment, and received NEITHER! Sign COULD have stated that Saturday appointments were not supported, but did not. As we were in the process of scheduling for another Saturday, which the site allows, and yet the facility does NOT. Glad we waited around to inquire about the details. Huge waste of time (as you need to schedule 4 weeks in advance) and energy. Very poor communication skills.

The employees here are always incredibly friendly and helpful but if you need to mail or pick up a…read morepackage on a Saturday, get here early because they don't stay open until 1:00pm as their hours clearly state. They close whenever apparently. When I showed up three other people came to mail items and the doors were locked, lights out at 12:20. Why not just change the posted hours?

My bf and I dropped off our package on January 22nd and have not received it. It hasn't even been…read moreshipped, tracking states it is just there at the office. I called today and was told there's nothing we can do but wait. Very helpful. I do not recommend this location at all because they do not get anything done. Send our package!! For the amount of money that was spent to even send this is ridiculous. We deserve better customer service than this.

Great customer service, and moved that line like flood was coming - quick and safe. I love it other…read morepost office need to to take lessons. Plus they only had two teller - they make the banks look bad.

Employees at this location are friendly and competent. Hardly ever a long line but when there is,…read morethey move the customers in and out quickly.

Lovely post office w a grand entrance in West Point, Virginia . The interior looked 100 years old…read moreor older, very nicely maintained. I felt weird about taking pictures inside, but it has that nostalgic old post office feel for sure. Nice lady assisted me in shipping a book via media mail.

Dropped items off and they never were tracked and disappeared. I feel either this office or where…read morethey send it too in Richmond are thieves. One of my packages will be delivered but the other one won't be? They are thieves

Very poorly managed location!! STILL super long lines that move so slow because only 1 very slow…read moreworker!!! Not sure WHY! We always end up driving further to the N. Boundary location because they have better customer service there and faster service and shorter (or no) line.

This is one old Post Office but it does the job well. There is a ally in the back where the drive…read moreup mail boxes are. There is a parking lot on the side of the building. When you walk in you come to some stamp machines where you can purchase stamps. Now if you need some service head over to the counter. They have the post and ropes for line control if needed. But every time I've been there they have not had them in use. The folks that work at this location are great. They get you taken care of as quickly as possible, so what more can you ask of them.

4/22/26 @ 3:25 pm: It's unfortunate that I have to change my review. I stopped by to get a receipt…read morefor a package I was mailing. When I got inside, there was one person in front of me at the desk. There was one person working the desk while all the others were in the back watching inappropriate videos out loud, cursing, and laughing at the videos. After 20 minutes of waiting, the line was wrapped out the door. The first lady was trying to reopen a closed P.O. Box that belonged to someone else (Steve who lives in WV). Another lady was called to the front to take over & the customer asked if she could come back tomorrow with Steve on FaceTime to show his ID & mortgage to have his P.O. Box reopened. The post office lady said, "we aren't supposed to do that", but she didn't specifically say she wouldn't do that. She let that customer leave thinking she could do that the next day without being 100% clear that she couldn't. When I got my turn, I had a horrible attitude. I just wanted my receipt so that I could leave. I got it and left with the line even longer. This office is horribly unprofessional & I see why their rating is so low. I plan to complain to USPS directly with the information about that P.O. Box issue because it is unethical & no one else is able to open/reopen a P.O. Box via FaceTime. So, don't pick and choose to do so when it's convenient. These people need customer service and ethics training ASAP!

During our visit to the post office today, we observed an interaction that raised some serious…read moreconcerns. Andy, a staff member, was yelling, discourteous, and unprofessional towards a customer. Unbeknownst to him, a USPS mediator was in line behind the lady and intervened without de-escalation in Andy's rude behavior. It is disheartening to witness anyone being treated poorly. I want to express my appreciation for the other patrons in the post office who voiced their support for the woman and her young daughters. Andy's behavior was unacceptable. I gave the full video of the interaction to the lady who was being criticized. Post Office: Address: 6400 Iron Bridge Road, North Chesterfield, VA 23234

Chester post office . Well I think they are trying to improve. I have been in and been treated…read morepoorly by the clerk (a man) and then I've been in and had great customer service. This time it was 9:00 am and no one was in line ... wow that's a first. The clerk was friendly and welcoming. I complimented her on how well stocked the front was. Neat and organized. She expressed how she does this every morning she works. All your postal needs were there. Different size packing boxes and envelopes, cards, priority mail flat rate boxes and envelopes. A variety of stamps for all of us who still Send Mail. Yes I grabbed some. I was a happy customer when I left. Thank you Chester Post Office for all your hard work at delivering our mail.