Great customer service, and moved that line like flood was coming - quick and safe. I love it other…read morepost office need to to take lessons. Plus they only had two teller - they make the banks look bad.

Employees at this location are friendly and competent. Hardly ever a long line but when there is,…read morethey move the customers in and out quickly.

While the FEW employees at this location are fairly helpful, the location is incredibly…read moreunderstaffed for the city it is servicing. Also, as with most USPS locations, the facility is beyond outdated. Also, I witnessed employees physically reaching over the counter and selecting the Top rating when the screen is prompted to customers. Even after being refused a refund, I asked to speak with the lead employee, and that never happened. Avoid this specific location at ALL costs, as it is a trash location, and blatantly robbed me.

Had appointment scheduled for Saturday morning. There was a worn sign posted that walk-ins and…read morepassport appointments had been cancelled for the day. Truth -- they do not support Saturday appointments at this location! We had signed up for email and text updates for this appointment, and received NEITHER! Sign COULD have stated that Saturday appointments were not supported, but did not. As we were in the process of scheduling for another Saturday, which the site allows, and yet the facility does NOT. Glad we waited around to inquire about the details. Huge waste of time (as you need to schedule 4 weeks in advance) and energy. Very poor communication skills.

4/22/26 @ 3:25 pm: It's unfortunate that I have to change my review. I stopped by to get a receipt…read morefor a package I was mailing. When I got inside, there was one person in front of me at the desk. There was one person working the desk while all the others were in the back watching inappropriate videos out loud, cursing, and laughing at the videos. After 20 minutes of waiting, the line was wrapped out the door. The first lady was trying to reopen a closed P.O. Box that belonged to someone else (Steve who lives in WV). Another lady was called to the front to take over & the customer asked if she could come back tomorrow with Steve on FaceTime to show his ID & mortgage to have his P.O. Box reopened. The post office lady said, "we aren't supposed to do that", but she didn't specifically say she wouldn't do that. She let that customer leave thinking she could do that the next day without being 100% clear that she couldn't. When I got my turn, I had a horrible attitude. I just wanted my receipt so that I could leave. I got it and left with the line even longer. This office is horribly unprofessional & I see why their rating is so low. I plan to complain to USPS directly with the information about that P.O. Box issue because it is unethical & no one else is able to open/reopen a P.O. Box via FaceTime. So, don't pick and choose to do so when it's convenient. These people need customer service and ethics training ASAP!

I wish that I could submit no star or negative stars. Once again the Hopewell, VA post office…read morecontinues to amaze me with their inability of good customer service and the untimely mail deliveries. Today's driver delivered the mail and not the package to our address. Instead the driver discovered the mistake and sped down our road like his truck was on fire. My complaint deals with the driver's rate of speed in a residential neighborhood while children are outside playing and riding bikes. It is an unsafe and disrespectful act.

I had to mail something with tracking but was unsure how to do that at the lowest cost possible…read more The woman working the counter was just so nice. She explained what I needed to do and got me squared away. In fact, she was incredibly nice to everyone and appeared to just like helping people. I dreaded having to mail the package out but she made it a pleasant experience.

This post office is the worst I have ever seen first they skip days on mail then Lord be hold you…read morehave a package to be delivered to you when they put the mail in the box they don't give you the package in plus the workers are lieing for one another I hope to God someone better than this s will run the post office better or they need to close it down this is ridiculous how stupid people can really be believe me I think the person who brought my mail is trying to keep my package for there self

Simply put: I mailed a package with no issues. A smiling face assisted me…read more I would note my GPS took me to the employee entrance. The actual entrance on from the Boulevard.

Friendly and fast, especially during the holiday season...read more

I like that they've worked out the process for returning Amazon packages at UPS Stores. It is quick…read moreand speedy and efficient. And if you've done it right, you'll have your credit immediately. Today's visit was fast. I handed over the package, they scanned it and handed me a receipt. Super easy and service with a smile. [Review 18089 overall - 1370 in Virginia - 1611 of 2022.]

Returned an Amazon pkg and the scanning machine is A-MAZ-ING. Had to go back 2 days later to…read morerepeat the process and the gentleman using the machine said "Mam, I'm gonna be awhile" (he had a lot). I looked over at the gal working behind the counter thinking maybe she'd get up off her butt and take care of business, but she just looked at me. After waiting a CONSIDERABLE amount of time she finally spoke and said "You need a receipt?" Probably should have gotten one but I'd already been there long enough and there was already someone waiting behind me, so I said "No". She nodded towards the counter and said "Leave it there." Hope she enjoys my return 'cause she could certainly help herself to it since I have nothing to show for it. My humble opinion is - customer service lacking.....a machine can't make up for that!

Allison was fantastic - quick reply, great communications, and wonderful to work with-- greatly…read morerecommended!

Every time I've needed a quick errand, the Errand Girls did the job. Extremely good service. Nice…read moreemployees!

I only have good things to say about Tony the Manager, and Brian his assistant. They are so good at…read morewhat they do, very professionals and kind. One day i have an episode were my sugar dropped and they rushed to find me a chair and gave a bunch of chocolates. So happy they are there. I have been their customer for several years now.

Very friendly staff who I feel like went the extra mile with assisting me as this was my first time…read moreat this location. I was in and out and was greeted when I walked in the door from the time I left. I was able to get my transactions completed in just a couple of minutes I would definitely continue to go back and use this location again.