I was pretty surprised at how fast i was able to be seen, considering how late i came in. (30…read moreminutes til closing) There was only one couple in front of me at the customer service line and they were helped pretty fast as well. The workers were very helpful with whatever questions I asked & made it a pleasant experience. I just have to say i'm pretty impressed overall. I always dread DMV visits because they take forever & the service sucks. But upon my visit, i was amazed with the options they presented such as being able to renew your registration after a couple years, to online & walk-in services, fast processing, etc. It's definitely different than back home if i do say so. I give it 5 stars! And also because they have accessible parking for families and expectant mothers (:

The security guard - a heavyset fellow, directed us to one of the service windows. I asked a…read moregeneral question and his response was so crass! He could have responded so much nicer. He seems to have an attitude that's as short, blunt and uncaring as possible! No personality whatsoever!!!

Color me surprised! What a pleasant experience. I think my 1st ever. On a whim I decided to stop in…read moreand see if I could just get some info. I expected long lines but I was on a mission to get correct info and then move forward another time. Only 1 person in front of me and no lines anywhere in sight. The employee giving me info was very friendly and helpful and she moved me to the correct line. Next thing I know I am getting new plates and my Jeep in registered. Whaaaatt????? 30 minutes or less, in and out and I got info, new plates and my Jeep in registered. AND the employee that helped me was so friendly and we talked to each other the entire time. DMV has certainly changed....at least I hope so and that this wasn't a fluke situation. It was also bright and clean. I hope everyone has the experience I had.

As a foreign student it was so easy to do it in this location. And believe me I have gone to many…read moreother locations!!

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

Just had a lovely experience here with immense help from Miss Jeffries and several additional staff…read moremembers that sorted out a complicated DL renewal. They kept thanking me for my patience but they were the patient ones, having to deal with whatever tricky system issues they ran into. Props to them all! Automated check in for online appointments is very easy--you get a text reminder of your appointment when you make it online, you reply to that number with "check in" 15 minutes before your appointment, it texts you back with a ticket number, then you sit and wait til your ticket number comes up. The waiting area got quite cold as they had an industrial a/c running, so wear layers in summer/extreme heat times. The only recommendation I have is that it would be great to have some instructions posted next to the machine that you put your face/eyes on to take your eye test, both for how to do the test/use the machine and to sanitize it after each use. If the person instructing you isn't speaking loudly, it's hard to hear what you're supposed to do.

First of all, make an online appointment! This is truly the…read morebest way to get in and out of the DMV in record time. Show up 15 minutes prior and scan the QR code at the entrance. Take a seat and you will be called fairly quickly. We were called a few minutes prior to our actual appointment time. Use the online information ahead of time to have the proper documents with you. The customer service agent who helped me to get my 84 year old father his drivers license was knowledgeable, fast, and kind. We both left feeling accomplished without spending forever waiting. Thank you DMV!

I had an appointment scheduled to make things easier. This…read morelocation was highly efficient. I was called over to the window quickly and before the young lady could give me the paperwork they were already calling my number. The gentleman that assisted me was pleasant and courteous. Love this location.

I agree with previous reviewers, there is no toilet paper and all employees were rude even though I…read morehad an appointment

Visited this DMV twice…read more The very first thing the staff asked me for was my 'green card.' I am a U.S. citizen, and I had my valid U.S. passport with me. They didn't ask me about my citizenship status at all before making that assumption. Being asked for a green card right off the bat, without even being asked if I'm a citizen, made me feel like I was being judged by my appearance and treated as an outsider. It was uncomfortable and felt discriminatory, even if that wasn't their intention. I hope the staff can be trained to ask about citizenship status first, rather than assuming everyone who walks in needs a green card.

Visited on June 16, 2026, morning. The woman working the right side of the check-in desk was…read moreunbelievably rude. She started the interaction with a very rushed, hostile tone and immediately pushed me off to her colleague. Thankfully, the second lady was much nicer and answer the question I have, but the first employee's terrible attitude ruined the initial experience.

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

We have always had a great experience at this DMV Select in Poquoson. Service has always been…read morequick, and informative. If they do not know the answer, or they can not help because they only offer certain services, they will point me and/or other customers in the right direction. Recently we were there and we were in and out in minutes. All we had to do is switch plates around after buying a new car. The service was great. The clerk was so nice, helpful and knowledgeable on the service we needed. The parking lot is large, and shared with many other businesses. Once inside the DMV select office is to the right down a hall on the first floor.

Rude customer service…read more Four (4) employees to three (3) taxpayers. Got there early with another customer, and we were both told they were on lunch break and to sign in with our cell phone no. We waited in our cars and then realized it was 1pm; and went in. We were very polite and after I waited 6-10 min once inside the trailer; I was beckoned and loudly asked: "what's your name!" I told her and in the small office everyone obviously heard. Then I got the 'third degree': You're not on this list, you don't have an appointment, etc ...,,,,,,,,,Then she loudly ordered me (and I served in the US Navy) to just take a picture on the door of our website! After that ordeal; I explained how I just made an appointment to correct the error DMV had made for GARAGE JURISDICTION; how I was told by the Commissioner of Revenue of Rappahannock Area via emails (professional and polite)to make appointment and visit KG DMV which I did; how I was a teacher and had today off only, my return move back to VA from another state, etc., etc, THEN!: SHE FORCEFULLY handed a paper to me. I asked where does it show jurisdiction and she just blatantly looked at me with a grim face and pointed to the bottom of my corrected registration. I looked and found it, then quickly ran from those evil people! *Not one employee got up to check over our names on the list where we wrote our names while we waited in our cars as told! I wanted to tell the DMV ladies in that trailer office: "I really am a human being and an adult. I don't mean to bother you and get my paperwork in order so that I am not taxed by the wrong jurisdiction and that KG DMV gets their personal property taxes and that I'm not fined hundreds upon hundreds of dollars$$$ for an error DMV made- PLEASE HELP ME the taxpayer???!!!!" Sending prayers.......

I did not have an appointment, but filled out my Real ID application ahead of time online. I…read morebrought in all of my required paperwork/proof of address and such... I was in line for check-in longer than I was waiting to see a clerk, but I was still in and out in exactly one hour! This is the best DMV location I've ever been to. I lived around the corner when I first moved to Virginia about ten years ago, so I've had to go to the DMV for a couple of different things over the years... at first I came to this location because it was closest, and now I live on the other side of town, but I still drive to this one because they're so efficient.

Okay so the DMV is never my favorite place but this one is run reallly well. There is a in and out…read moredoor so people aren't crowded around the door. Everyone was professional and helpful. Very knowledgeable staff.