The security guard - a heavyset fellow, directed us to one of the service windows. I asked a…read moregeneral question and his response was so crass! He could have responded so much nicer. He seems to have an attitude that's as short, blunt and uncaring as possible! No personality whatsoever!!!

Very fast! Only 1.5hrs and got my TN Drivers License read ID changed to a VA license. Easy, quick,…read morevery good kind customer service. Arrived 8:10 left 9:40am. Highly recommend:)

I visited this location to renew my drivers license. It was the best experience I have ever had at…read moreDMV. I was in and out in 15 minutes around 4 in the afternoon, as a walk-in because I came on the day before my appointment by mistake. They were so friendly.

As a foreign student it was so easy to do it in this location. And believe me I have gone to many…read moreother locations!!

Amazing was still open at 5:00 pm and they helped me other dmv close 30 min early so I rushed here…read morelast minute but they were still nice to me

This is a very clean place. Signs make it easier to choose between business or property taxes…read more There's a parking lot across the street if the front lot is full.

First of all, make an online appointment! This is truly the…read morebest way to get in and out of the DMV in record time. Show up 15 minutes prior and scan the QR code at the entrance. Take a seat and you will be called fairly quickly. We were called a few minutes prior to our actual appointment time. Use the online information ahead of time to have the proper documents with you. The customer service agent who helped me to get my 84 year old father his drivers license was knowledgeable, fast, and kind. We both left feeling accomplished without spending forever waiting. Thank you DMV!

I recommend this DMV at 850 Widgeon Rd in Norfolk, VA to everyone I meet locally. I've gone here…read moretwo times to get my VA real ID with my new last name. Each time I didn't have a prior appointment but was able to be helped quickly through the walk-in line. The first time I visited, I had all my necessary documents except for my passport/birth certificate but the person that helped me was kind about it. It's awful and frustrating when you have to wait at a DMV for an hour plus and then are rudely told you don't have all the necessary documents and are dismissed. Fortunately, there was none of that at this DMV. Each time I went, I stood in the walk-in line for about 15 minutes max and was helped at a booth by a kind employee. The second time, I came back with all my documents and was in-and-out within an 1 and 15 minutes. The staff is friendly and their system for helping people is effective and organized.

I had an appointment scheduled to make things easier. This…read morelocation was highly efficient. I was called over to the window quickly and before the young lady could give me the paperwork they were already calling my number. The gentleman that assisted me was pleasant and courteous. Love this location.

I came here to surrender my plates. No appointments were made, but I did have a kind woman on line…read morewho skipped her way to the already-made appointment line. She showed me how to skip the no appointment line, which cut my time in half. I approached the security guard and told him I just wanted to give my plates in and he was also kind enough to give me a ticket on the express line. Everything was fast and smooth sailing. The only reason why I took a star away was because there was no toilet paper in the bathroom. Instead, they improvised and replaced it with facial tissue. Walmart is nothing but a 3m drive. For an establishment that oversees hundreds of people a day, toilet paper should always be on hand.

I haven't physically visited this DMV location in several years so I was shocked at how clean,…read moreorganized and efficient it has become. My wife needed to renew her ID in person because they had to take an updated photo so we stopped in on a Tuesday morning around 9 o'clock without an appointment. Since she needed a new ID anyway we went ahead and upgraded to the new REAL ID which involves a little more documentation and paperwork than the standard ID. Like us, most of the customers didn't have an appointment but things moved along pretty swiftly. The staff was friendly and helpful and very efficient. We were in and out in twenty minutes. My wife was happy with her picture on her ID that she received in the mail about a week later. This is not the DMV we knew many years ago. They have made many improvements over the years and since fully opening back up after the COVID 19 pandemic restrictions.

Visited this DMV twice…read more The very first thing the staff asked me for was my 'green card.' I am a U.S. citizen, and I had my valid U.S. passport with me. They didn't ask me about my citizenship status at all before making that assumption. Being asked for a green card right off the bat, without even being asked if I'm a citizen, made me feel like I was being judged by my appearance and treated as an outsider. It was uncomfortable and felt discriminatory, even if that wasn't their intention. I hope the staff can be trained to ask about citizenship status first, rather than assuming everyone who walks in needs a green card.

Can I just say how happy I am I came to do my test at this DMV over the busy, understaffed Norfolk…read morebranch!? The staff in here are so lovely and helpful. Don't get me wrong, this DMV is teeny in comparison to others nearby, but come early and you can get everything done quickly. Considering when I walked in at 10am this place was heaving and there wasn't a spare seat, I was seen to within 10 minutes of walking through the door, had my documentation uploaded onto the system, had my picture taken, and within the hour I'd taken my theory test and was on my way to getting the road test. I chose Smithfield as the area is a lot more relaxed (and quieter) then taking the road test in town, but also because the customer service experience was far more superior. All desks were occupied, people were seen to in a timely manner, the flow was smooth and people weren't waiting all day for walk ins. I highly recommend this DMV, whether it's to take your theory / road tests, updating your license or documentation, even coming in for a copy of your birth certificate or to sign up for TSA Pre-check, it's worth driving the extra miles than waiting all day. Time is money!

We have always had a great experience at this DMV Select in Poquoson. Service has always been…read morequick, and informative. If they do not know the answer, or they can not help because they only offer certain services, they will point me and/or other customers in the right direction. Recently we were there and we were in and out in minutes. All we had to do is switch plates around after buying a new car. The service was great. The clerk was so nice, helpful and knowledgeable on the service we needed. The parking lot is large, and shared with many other businesses. Once inside the DMV select office is to the right down a hall on the first floor.

Rude customer service…read more Four (4) employees to three (3) taxpayers. Got there early with another customer, and we were both told they were on lunch break and to sign in with our cell phone no. We waited in our cars and then realized it was 1pm; and went in. We were very polite and after I waited 6-10 min once inside the trailer; I was beckoned and loudly asked: "what's your name!" I told her and in the small office everyone obviously heard. Then I got the 'third degree': You're not on this list, you don't have an appointment, etc ...,,,,,,,,,Then she loudly ordered me (and I served in the US Navy) to just take a picture on the door of our website! After that ordeal; I explained how I just made an appointment to correct the error DMV had made for GARAGE JURISDICTION; how I was told by the Commissioner of Revenue of Rappahannock Area via emails (professional and polite)to make appointment and visit KG DMV which I did; how I was a teacher and had today off only, my return move back to VA from another state, etc., etc, THEN!: SHE FORCEFULLY handed a paper to me. I asked where does it show jurisdiction and she just blatantly looked at me with a grim face and pointed to the bottom of my corrected registration. I looked and found it, then quickly ran from those evil people! *Not one employee got up to check over our names on the list where we wrote our names while we waited in our cars as told! I wanted to tell the DMV ladies in that trailer office: "I really am a human being and an adult. I don't mean to bother you and get my paperwork in order so that I am not taxed by the wrong jurisdiction and that KG DMV gets their personal property taxes and that I'm not fined hundreds upon hundreds of dollars$$$ for an error DMV made- PLEASE HELP ME the taxpayer???!!!!" Sending prayers.......

I did not have an appointment, but filled out my Real ID application ahead of time online. I…read morebrought in all of my required paperwork/proof of address and such... I was in line for check-in longer than I was waiting to see a clerk, but I was still in and out in exactly one hour! This is the best DMV location I've ever been to. I lived around the corner when I first moved to Virginia about ten years ago, so I've had to go to the DMV for a couple of different things over the years... at first I came to this location because it was closest, and now I live on the other side of town, but I still drive to this one because they're so efficient.

Okay so the DMV is never my favorite place but this one is run reallly well. There is a in and out…read moredoor so people aren't crowded around the door. Everyone was professional and helpful. Very knowledgeable staff.