I go to this location quite often mostly for Amazon returns. While they are busy more than not ,…read moreit's never a super long wait. The employees are always super friendly and attentive, especially if you need help at the kiosks I would recommend this location :)

I had a return and there were 2 people waiting for the kiosk, no one was at the counter so I…read moreapproached the counter and the clerk said all returns have to be made at the kiosk. I pointed out there were now 4 people in line and no one at the counter. She said sorry all returns have to go to the kiosk and I had to get back in that line. As soon as I made it to the kiosk because only one was working, the clerk said to the people behind me "I can take you up here!" Everyone was there with a return and most of the people behind me were gone by the time I was done with my 3 returns. NEVER AGAIN!!!!! And very rude on top of it!!!

Service was quick & courteous. Pick up scheduled for next day after calling after 7 pmread more

I used to really appreciate FedEx up until today. Sadly, they too have changed their customer…read moresupport system as UPS did a year ago so you cannot speak with a representative. Every line you call, whether it is the online number, the customer support number on their website in your account, or even the local telephone numbers listed for your local stores and offices, they all get re-routed to AI. And just like the UPS system which converted over roughly a year or so ago, it's purpose is not to provide actual customer support but to act as two things. First to give the appearance that the company actually still offers all around customer support and second, to act as a wall between you and whatever remaining human support they may still retain. This has been the trend these past two years with most of the massive corporations. Unfortunately, this is terribly problematic. If you have a situation that does not fall within the limited categories the AI system provides, it will simply tell you it cannot help you and cannot transfer you to a representative, wish you a good day and too call again. You can dial in "0" as many times as you wish, but it will simply hang up on you. You can ask to speak to a customer service representative but it will only tell you it doesn't understand what you need, or demand that you provide it a reason for the call otherwise is cannot have a representative speak to you. And how did I encounter this beast today? It began when trying to update information on my account on their website. I wanted to try once again to update an apartment number. I have been trying to do this online for the past four months with no success. You can enter it in, hit save, and it will give you an error. It won't tell you what that error is, or caused by, it will just not accept your apartment number no matter what form you try. And as it had done previously, this error will repeat two or three times before finally telling you that that there is a system problem. After reloading the page, and trying again, the same result will occur. This problem has been going on for months. I also, wanted to verify that my delivery instructions were to have packages left on the back porch as anything left out front often is stolen. I had two packages stolen on January 30, 2025 because they were left out there against my instructions. Now up until today however, I discovered I can no longer verify or edit delivery instructions. If you wish to update your delivery instructions, which there seems to be a section for that, when you go to do so there is no active link or entry field top enter it where supposedly "Delivery Instructions" exists. Apparently there isn't very much quality control with website development at FedEx. And as mentioned, any attempts to contact FedEx is only going to waste your time, your energy, but most of all your patience. I spent the better part of twenty minutes calling repeatedly, trying different phone numbers, different responses, etc., but got nowhere. UPS had instituted a similar change roughly over a year ago as well. Their system was even more draconian in the way it handled customer problems. Their system would simply tell you out right that it could not help you, wish you a good day, welcome you to call again if you have a problem and hang up. But being that all we have are UPS, FedEx and USPS for non-commercial shipping, we have no choices. Of the three, USPS is the most responsive, but if the current administration's aspirations are successful, their days are numbered as the long term goal going as far back at the 1980s, has been to privatize the USPS. They've been tossing wrench's into that since 2006 to set it up to fail. Unfortunately since few people actually pay attention to specifics, its easy to convince people there are problems where there are not, that whatever problems occur are for the reasons said when they're actually artificially caused and on purpose to convince people of a lie. Sadly, privatizing what is still the world's most efficient and best example of mail and package delivery both domestic and foreign is about to be over and done with. Not because there is or has ever been any problem with it, but because of the massive amount of profit, for-profit commercial interests can reap from it. But then this is what fascism is all about... handing over governmental processes and responsibilities over to private enterprise. But Americans know it as "running government like a business". So, if that is what we want, and have voted for... so be it. I can't wait until the reality of such a situation finally comes to fruition. Because those who do the harvesting are not going to be us little people.

Consistently friendly, efficient, staff…read more We started using them as our default drop-off location instead of home deliveries last year, to cut out having to wait for deliveries, stop by once or twice a week when doing shopping in the area.

Gave a second chance but walked…read more 1st time, my elderly mother went there to get an estimate to mail two trays of black and white cookies. lady said they'd need to build a box. mom said I first would like to know how much before you go through that trouble. she built the box anyway. $100 to ship two trays of BJ's black and white cookies. At this point mom felt pressured to ship as they built the box and put all the info in computer. totally took advantage of her and I was angry for her. 2nd time I went with my son yesterday to mail a home decoration we found antiquing. asked what it was, I said decoration, made from metal and wooden. I was quite literally grilled for specifics. I felt so vulnerable having to literally describe in detail my item. I was told they needed to know exactly so if it fell out of the box they knew what box to put it back in. That was not going to happen. It was a box inside a box inside a box. Each box individually taped. I felt that was none of their business as I did not want to donate to their home. I gave sufficient detail at a wood and metal home decoration. she measured weighed put my address in. told me $115, deliver on Thursday. I thanked her but took my item and left. drove down the street to a different UPS store. completely different experience. Clean, friendly and no grilling of what I was mailing they were happy in knowing it was a home decoration made of wood and metal. period. $61 to ship. deliver on Thursday. what the heck? how in the world do they have such huge discrepancies. both had same information, same package, same everything. and how in the world do you sleep at night charging my mom, 87 years old, $100 to mail 2 trays of BJ's black and white cookies. She asked for an estimate and you made a kind woman feel hostage to your box building. honestly you should be ashamed of yourselves. that is truly ridiculous!!! after I experienced the crazy yesterday it's confirmed, lack integrity and honesty and YOU DO NOT HAVE THE RIGHT to know precisely what is in my package. I shared what you needed to know and then you wanted to rip my son off and charge $115.

I have a large sign on the steps to my front door stating NO PACKAGES to be left here, use back…read moredoor only and today a large package was left on the front porch. I could tell it was left there by the fast takeoff the driver made as they were leaving. I know the driver must be able to read and the driveway is big enough to use, so why other than being lazy

My package has been in Syracuse for 8 days and says on truck for delivery every day, but they…read morerefuse to drive the 20 miles to deliver it damn lazy ass union workers! Tracking ID: 395637494420

This crew was amazing! My delivery was right on time (actually arrived towards the early end of my…read moredelivery window), they handled my things with care, and were very courteous. I would definitely choose this company again for my delivery needs. Many, many thanks to the great crew that helped me out!

Quick delivery, even though ikea incorrectly placed the address wrong they were able to call and…read morefigure out the problem and made the delivery on time. Great service.

Notary Service FOR THE WIN! Make your appt on the website. Super efficient. Delightful staff…read more Professional. Helpful. A good price too for the service.

Better hours at this location versus others. The staff was extremely helpful and kind as I had…read moreseveral items to ship. I was very pleased with the customer service, which is rare these days.

Quality of service was excellent Best customer service at…read morethis location Being under pressure long day at work Had a deadline to make. Came across Lady with color in her hair forgot her name but she cares about her job and customers best sales rep ever!! Thanks FedEx store Erie blvd for hiring great team!! Go Syracuse NY!!!

horrible customer service. paid for 1-2 day shipping (not cheap) 4/29 and still fighting to get my…read morepackage on 5/4 no one can tell me anything

I had an Amazon package for return. It was kinda big and bulky, but the fantastic staff at The UPS…read moreStore handled it like the champs that they are. And the price was deducted from the refund. Easy peasy!

I needed to ship an amplifier to Canada. I paid quite a bit for them to pack and ship it on a…read moreTuesday. When I didn't get any updates about it from UPS, I went back that Saturday, only to find that a "bubble wrap shortage" had resulted in it not being shipped. I wasn't contacted about this, and it was just sitting on a desk in the back. Unacceptable! I won't visit this UPS store again if this is how my belongings are treated.

I have an email that had four small printouts. They were one page each, and I was having a hard…read moretime at the self service machine. So I waited in line to ask for help and have it printed by the person in the print shop. And he proceeded to tell me once I got to the front of the line that he was too busy he couldn't possibly print those out. He had a ton of print jobs. He was really unprofessional and a little bit whiny. I have never been treated this way. At the Staples on Route 31 before. When and if, I print something there again, I will look for someone else to help me. I was very disappointed.

On Sunday April 3rd I was looking for a business card service to create a card for my various jobs…read moreand hobbies. There is a great number business card suppliers online, but my solution was found a half mile away at my local STAPLES. Staples offers an amazing array of cards for every type of business and need. These also come at a very reasonable cost. Where Staples created the need for me to write a Yelp! is how their customer service was far exceeding many of the businesses I wrote about. Ordered on Sunday night, I picked up my cards (hopefully my picture will come out on this Yelp!) that we're able to represent the different ventures I pursue. Jessie, the Print and Marketing Supervisor put together my order. She thoroughly checked every card and threw in a few extra for my wait. She was kind, attentive and knowledgeable in her working with me. On a return visit, I met Ruth. An incredibly helpful and friendly cashier who told me about future sales for teachers and upon request, gave me the directions on how to complete a survey for them. I missed it by one day unfortunately. What was amazing about Ruth and this organization is that Ruth uses a walker to sit on and to get around with the wheels. This tells me that Staples hires diversity and recognizes hard work not disabilities. Finally, I have always loved this store and the various teacher solutions and technology solutions that is provides. Do Salatino, the general manager, runs a good ship, helping employees, shoppers and businesses meet their needs.

Great location. Good prices. Friendly workers. My only…read morereal complaint is that on holidays they take a whole lot more time off! Example: this week, Thursday is Thanksgiving Day and they are closed Wednesday, Thursday, and Friday. They are closed on Saturday and Sunday too! That's 5 days they will be closed. I have a PMB There. A post mailbox that I Rent from them because my cheap Landlord up the street, Nastri, won't put in a doorbell system!! I am constantly having to deal with the fact that they are closed much more than the Post Office! This week I have a few packages coming on Friday and I will have to wait till Monday afternoon! The Mail also comes between 2:30 and 4:30 pm. That sort of sucks too!

Shipped item with them on Friday and was told it would arrive Monday in Oklahoma. Took them 3 full…read moredays to get it from James St., Syracuse to Fedex in East Syracuse. Arrived late, late afternoon, almost evening on Monday and was shipped early Tuesday morning by Fedex. Not Fedex fault but PostNet. I will not use their shipping services again.