1. US post office

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    Corpus Christi, TX

    US post office

    2.3 (4 reviews)
    Closed 8:00 am - 4:30 pm

    US post office Photos

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    1 year ago

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    3 years ago

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    2 years ago

    Worst customer service I have ever experienced. Sheneil is rude and should not ever work in customer service.

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    3 years ago

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    Hector P. Garcia Main Post Office

    Hector P. Garcia Main Post Office

    1.6(7 reviews)
    9.5 mi

    This is the only post office in Corpus Christi that processes passports. I called the number…read moreprovided on their website several times and was never able to get in touch with anyone. I left two messages 7 days apart to request an appointment on their answering service. I finally received a call 6 days after I left the second message. I asked (to make sure I had all the paperwork) what I needed to bring with me in order to process my child's passport request, since his current passport was expiring soon. I had consulted the official state department website beforehand to do the paperwork, but wanted to ensure I had everything ready. We showed up 20 minutes early. We were seen ontime by Nicole. I gave her all the paperwork and my child's passport photo (which she said was too dark, so we had to purchase another one at the Post Office). She did stamp the passport photos as unusable so I could request a refund from the place I paid to get photos. We were disappointed when she asked for a state driver's license and we handed her military IDs that she said she couldn't use them and she "needed a Texas driver's license." Neither of us have Texas driver's licenses. I tried to explain to her that the IDs were issued by the federal government. The other gentleman (the PO employee who processes passport applications) agreed with her and explained to me that the State Department "wouldn't take military IDs because they are so easy to fake." ???? So we gave her our out-of-state driver's licenses and she said she had to have the military IDs as well to verify the out-of-state IDs. ? But the kicker is she said as she was putting together all of the paperwork for the passport application, "I need his birth certificate." ???? Again. That was never mentioned on the state department paperwork nor did she mention it when I specifically asked when I made the appointment. So I said, I have a military ID for my son. She informed me the state department wouldn't accept a military ID as proof we were the parents (even though our child has our last names, one surname as a middle name) in his name. Throughout the encounter, she appeared irritated by us. She rolled her eyes and sighed more than once. It's disappointing when good customer service is so hard to come by. I definitely recommend a different location if you are able. If you come to this location, have plenty of patience and lots of positive energy. You'll need it!

    Had a passport appointment today along with my whole family. We arrive and are informed by others…read morewho also have appointments that there is no one available to run the post office except for the passport person. Since he was the only person there he could not do passports. People took off work for these appointments. There needs to be better communication and customer service. I feel for guy working there today. He said he would be the only one there all week apparently. He had to make calls himself to find out what was going on. Why is this? Do better!

    US post office - postoffices - Updated July 2026

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