The woman working at 9am on April 10th was extremely rude! I was dropping off a package to ship back and she proceeded to give me a lecture on broken batteries and how she does not get paid to handle hazardous materials! I'm sorry what?! My company laptop died I'm shipping it back. She was annoyed and rude. If you're having a bad day do not take it out on a customer. Will not return! I've been a retail manager for over 30 years not a novice to customer service. The interaction was very off putting read more

I was at this location and I saw how the sales person Joshua was rude to an elderly lady customer who had 6 boxes to ship. I heard the customer requested to know the price of each box to be shipped. However the sales person commented that he already has a total for the 6 boxes of $213. The customer was ignored of her request. She even indicated that she always go to FedEx and has shipped the same size box with the same weight to the same address and was charged only $30 each. Joshua looked at the lady and did not even understand that there's a big difference from $213 to $180 for 6 boxes. I heard him say with an attitude "more work for me". Later the customer wanted all the boxes back to her and bring them to UPS for shipping. The poor lady didn't have a choice but to just agree with him. Then he asked her for payment for the $213. After her card was charged he again requested to put the credit card back to charge another $213 because he had to reverse the 1st transaction without any explanation why a reversal has to be made. Then sales person would normally print each label for each box in front of the customer but Joshua didn't do it. Your customer service is so unacceptable. I have witnessed total disrespect and inefficiency of a job. This incident should be investigated by the manager and train his employees to be decent, be respectful and professional to their customers. He was not even wearing his name tag. The customer had to ask for his name. What a nightmare to see what happened - Sept 11. Joshua did not even made any effort to help the lady's request. It was like more of an entitlement on his part because he was at the counter. This place doesn't even deserve a one star. read more

For self service faxes (in '23 seems like people should quit it with the faxes!) this was a good choice. Super helpful guy working the counters made navigating their monstrous fax set up a pretty tame affair. The prices per page are in the mid two dollar range per page (I know!). They have all the big printers, copiers and shipping goods one would expect in a decent location in Arizona Pavillions. Look for the Panda Express, these guys are in the building right by the Panda which is how I remember to get there. Clean & helpful. read more

The lady at the front desk was extremely rude. If she is having a bad day, she does not need to push it against the customers. I went there to pick up a package and I did not have my wallet and ID with me. I have my ID pictures in my phone as well as the Apple wallet ID that can be scanned if it was per company policy that she cannot release a package without a physical ID that she can hold and touch, She should just mention that and as per curtesy and general customer service apologize for any inconvenience. The attitude and lack of service will have me choosing a competitor 30 seconds down the street. read more

we have always had great service, but today we were told they "don't do the work while we waited",even though they have done the binding while we waited in the past. sadly the worker at the register had already said she would do the work. The man (manager??) said they don't do binding while people waited. Guess they don't need our business read more

Dropped packages off. It was quick and easy. Very friendly staff. We will use this location the next time we have need to use FedEx

Fast easy service. Had to fax an item because who at this age has a fax machine? Was able to get immediate help and even explained if the fax didn't go through or had an issue to come back with the receipt. Good reliable service and would recommend to anyone. read more

Amazing experience! I was going to be out of town when a valuable package was delivered. I was able to hold it at this location for up to 5 business days. Pick-up was quick and easy. The store manager, Matt, could not have been more courteous and even helped me load my car! read more

I submitted a print job via fedex.com to this location. I was quoted $2.98 and said they would call if the price changed. The website also said it would be done the same day. Two days later, no call, so I called them. After letting the phone ring for 3 minutes, they picked up, and couldn't find the order. The finally found it under "Completed" and said "oh, it looks like it's done and is about $14." Needless to say, I wasn't pleased about this bait-and-switch. I never have problems at other Fedex Office locations, just this one. read more

Had an important print job on a deadline with very specific instructions because the project was going to be bound. The cropping, printing, and cutting was horrible. The panels weren't even the same size. The prints were completely unusable and they charged $70. This would be a one star review except the person working there recognized the mistake, offered to fix it, and then gave a full refund when he realized it couldn't be done on time. Good customer service. I'll probably be back for shipping, but I can't trust their print services. read more

Love this center. I have visited several times recently for various reasons. They have been pleasant and professional and have taken care of everything I needed. read more

FedEx has been the most reliable service we have used for transfering parcels for several years.

Have been to this store several times and one specific lady that works there is not nice at all. By her authoritative demeanor she appears to be the manager. Every time I go to this specific store I never leave with my mission accomplished or satisfied. Iv been to several other FedEx stores and they help me with the things this store says 'they are not allowed to'. I am not being over critical, all I'm saying is avoid this store of possible. read more

Worst experience with poor customer service. I was sending a package,and the guy who was working there wanted my driver's license. I gave him the license and scanned my ID. I thought it was just for ID check, but it was for him to scan the address on my ID to copy and paste to sender address on my package. He never asked me what to put on sender address, and he just scanned and put address on my license as sender address. I wanted different address as sender address, because the address on my license is a old address that I just moved out very recently. I reported my address change to DMV,but they said I do not have to change my license if I report new address change. The guy in this fedex office said that I should have gotten a new license with new address,and it is my fault that I have not updated address on my license. I felt like he forgot or too lazy to ask what to put on sender address,and blaming on me. He did not even correct the address, and just sent out. read more

I have an expected delivery thru Fed Ex after making every attempt to track my package online and created an account for additional delivery instructions of my package to be left at front door if no one home due to my work schedule. The package was not left as I instructed due to it being an apartment complex per driver's discretion. I called customer service and was able to arrange delivery on my day off. I tracked package this morning and tracking showed in transit for today. I received a phone call from local fed ex office and was told it is not going to be delivered.... I spoke to local P&D manager which was sarcastic, incredibly rude needless to say had no interest in helping me out. I then again called customer service and they are courteous, professional in handling my delivery concerns. Still waiting for a resolution. read more

They will not honor there own coupons, since the built in price is inflated then an automatic reduction in price is applied. No honest pricing. read more

I love this store! The staff is helpful and so nice! I ship often for work and this is my favorite store.

Terrible experience. Had to send back supplies from work I was doing down in Tucson. I usually use FedEx Office stores to do this with no problems. I unloaded the 7 boxes from my car into the store - immediately the woman working told me they were going to have to repackage them. I have sent back a lot of beat up boxes - and I usually add enough packaging tape to compensate the structural damage. None of the boxes were open or had any chance of coming apart. I appreciate her concerns but when you are paying to have something shipped and confident in your packing - I don't think there should be any questions. I wish you could see the boxes in question because there is NO way they would have opened. Fortunately, there was a UPS Store right down the road that gladly accepted my shipment. The downside is I had to pay more since I could not use my FedEx account number! Definitely not the great customer service experience I have come to expect of FedEx. read more