The clerks at this location are extremely unprofessional and do not understand what customer…read moreservice means. They are only there to collect a paycheck and do not care how they conduct or present themselves. Absolutely terrible location! They all need to go for Professional Etiquette and Customer Service training. They are all angry and aggressive for no reason!!!

Worst customer service to get your passport. Staff is mean and aggressive for no reason. GO…read moreANYWHERE ELSE.

I had a very disappointing experience at this USPS location today. This review is to report a bad…read moreworker with bob blond hair, older female. She was extremely rude, condescending, and dismissive toward several people in line, including me. Her tone was unnecessarily harsh and unprofessional, which made what should have been a simple transaction uncomfortable. When it was my turn to purchase a money order, she repeatedly questioned whether I had enough funds to cover the amount even after I clearly confirmed that I did. I was then instructed to step aside to complete a form, which I did promptly. However, when I returned moments later, she told me to get back at the end of a long line, despite the fact that I had only stepped aside at her request. This felt unreasonable and discourteous. What was especially frustrating was observing a noticeable difference in how she interacted with others. While she was abrupt and dismissive with several women customers, she appeared much friendlier and more accommodating toward a delivery worker behind the counter. The inconsistency in treatment was difficult to ignore and made the experience feel even more uncomfortable. The supervisor needs to check cameras and investigate her style to abuse clients. Customer service at a public service location should be respectful, consistent, and professional. I hope management provides additional customer-service training and reviews how customers are being treated at this branch, because no one should feel belittled while simply trying to complete a routine transaction. When I rated her service and selected on the screen how unsatisfied i was she mentioned my score. That is scary that they have access to the rating putting the customer in a confrontational situation. Her confronting me was not good. No usps should allow this.

Too bad so many negative reviews, cry babies. Think convenience! I've been going here since moving…read moreto Lake Hiawatha 12 years ago. Never had a wrong shipment error. Mistakes happen, even w/ UPS or FedEx. Maybe language barriers when shipping packages (have heard this with customers in front of me). Yes, long lines, SOMETIMES, you just have to know when to go. Like any other post office I've ever used. Today, Friday, 10:00 AM no other customers. My only complaint is don't take so many passport applications late on a Saturday. So, avoid afternoons on Saturdays! Plenty of extended weekday hours! But the hours are great, one lady acts like she knows you forever , and very convenient in Lake Hiawatha...the option is going out to Rt.46, and service no better. Convenient Handicapped spots. Nice selections of cards and gift cards.

Angi is so helpful & nice. This post office never has a wait. All the supplies you need are here…read moreand they have great selection of stamps.

Huge parking lot, not much traffic, and Trish was super helpful and friendly. Great customer…read moreservice!

PROS: - open until 6pm Monday-Friday…read more- very clean - staff is super EFFICIENT, knowledgeable, and friendly - charming building CONS: - none This is probably the best post office you will find in Morris county. I've been going here for over 10 yrs and they are wonderful. The postal workers are efficient and polite. Other than the staff, my favorite part about this location is the space and location. The space it a decent size and building is ALWAYS clean. One of the other great things about this location is that they are open until 6pm on weekdays and until 4pm on Saturdays. Most post office locations close at 5, and even though I don't live as close to this location anymore, I still end up coming here bc of their late hours. This is legit the cleanest most efficient post office I've been in.

I can't imagine the Madison post office getting any good reviews. Having mail forwarded during…read morethe winter is impossible, they tell you the only way you're gonna see your mai is to pay them a weekly fee and even then the mail comes some weeks and not others. lt is an endless series of broken promises and mail that never gets delivered.

Very appreciative to Andy, Gauri, and Les (now retired). This USPS location staff are professional,…read moreyour packages arrive on time. This location also processes US Passports. When I needed my passport renewed within 24 hours, Andy was kind enough to give me the information to get my passport expedited with the State Department. Gauri is amazing, and very nice to all customers. Really appreciate her awesome service. Whenever I am in the area, this is my post office of choice. Thank you for your awesome service.

I am at this Post Office almost every day to ship my eBay Packages from my eBay Shop. Both Gauri…read moreand Mr. Patel are always Friendly/Smiling/Eager to Help. They are very Nice People and very Professional Employees. I am planning to keep using this location for my every day postage needs.

Poor service, the worker refused to do his work and told me to go fill out a form instead, I've…read morenever experienced this at another post office, and I've been delivering cat collars for almost a year now, I believe that he hates his job, i was being respectful and he was being passive aggressive and told me that instead of arguing with him I should leave and not keep the person behind me waiting. after this encounter I immediately headed to another post office and everything went smoothly the worker just told me to leave it at the counter and he will handle it, what's funny is that there are around 5 people in line and there was only one person behind me at the one before. Go to this post office if you are looking for some attitude and slow service

Stopped by here to send mail and they were closing. I left my stamped letter but their hours seem…read morereally light compared to other branches. Seems they do more processing work here than counter work.

Staff is always friendly and humorous in this location in addition to being extremely efficient and…read moredetailed.

I have been using this UPS site for decades! Staff is always welcoming and friendly , service very…read morefast. No lines, no problems. Wish there were late hours at least once a week. Efficient, which , unusual these days and also nice location. Highly recommend .

Well i found parking And everything was neat and good…read more It's small on a side street so being that it's so close to Christmas you might have to come early. : What's ahead of me that walked in and of course I was pissed but I had to write the address on the legal and she had all sorts of questions because she was shipping books or so she claims Everybody says they're shipping book so that they can get the snail mail shipping. But whatever that was this old guy there named John and Jon of course has explain everything work for word and ask you about your day and make polite conversation which I really don't have any problems with. But I was a little cranky I didn't want to be there in heaven for bed I had to stand there online which I didn't during the Christmas rush and have to stand there and witnessed John talking to everybody on mine about their day in their lives and what's in their packages. - this is the reason why my extended family gift gift cards I'm not dealing with this crap anymore. It's still very early in the morning not that I just woke up anything I've just been up on that's why am leaving this very odd review. My Ambien never kicked in