Very busy! I parked by the far door and went in to wait in line. There were 3 folks working in…read morethere which helped out with getting us through the line. The gal that waited on me was nice and answered my questions about my mail and I got what I needed.

Had a passport appointment today, and the workers were so nice & helped me step by step with the…read moreprocess. The worker Lisa and other employee that was working at the office were so nice and helpful during my first experience getting a passport.

The way it was not my favorite but what else can you expect from a post office. The clerk was very…read morehelpful but the manager Jordan, went out of his way to help me with a situation that has been going on for almost 2 years. He took the time to personalize and write out a letter explain to me in detail what was going on and made himself available for any questions that I have in the future. And that The business that I'm dealing with now has all of his personal information in case there is another situation. I greatly appreciate the professionalism as well as the great attitude and friendliness. I am extremely happy that this is my new neighborhood. Post Office and I just wanted to point that out and make sure Jordan is recognized for his personal attention, thank you!

I live in Villa Hills. And it's a WEEKLY ritual now taking mail delivered to the wrong address to…read moremy neighbors or neighbors bringing me my mail, lost packages or packages in box with no key left. One particular carrier's day is spent on socializing insteadi of paying attention to his job. He has been suspended more than once but is back even more incompetent than before. If our mail looks important or official it will surely be lost or delayed. If it looks like junk we get all he can shove in the box. I am now missing 3 medications that they said was delivered on Friday. Nowhere to be found.

WHEN THE REGULAR STAFF IS THERE THIS LOCATION IS GREAT. Christy couldn't be any nicer. She goes…read moreabove and beyond. Her willingness to help is wonderfully over the top. Our entire family have had pleasant experiences there and many are because of Christy. Now Chris, is also very nice and helpful. He always has a smile and an answer to most everything. Often times he has an answer but someone from the back has to come up and formally answer it. I'm assuming it's maybe a union issue? Idk. Chris is generous with his time in getting us the help we need and a pleasure to speak with. We don't get to see him much anymore unfortunately as he works in the back a lot. We will forever miss Rob. He had worked for USPS for 30 years or so and retired as of late. I hope he is well. He truly had all of the USPS answers, even the most obscure, probably second only to Jesus. Lol. He was always so positive and complimented us often on the decorative boxes we would ship. When I had made a couple errors I didn't notice (like leaving a zip code or a city name missing) he was quick to politely point them out and help me correct. You would think errors like that wouldn't occur but if you have ever spent 17 hours into painting and coloring a box, it can and did. But a couple times out of 25 years is good odds I guess. One of the original staff members many years ago, Evelyn, was very kind as well. She was always very complimentary on packages saying things like "your customers must love you" and marveled at box's details I created for my nieces/nephews . NOW, SUBSTITUTE STAFF, not listed above, couldn't be more opposite. There have been times I was literally sent away telling me to come back the next day for someone else (that knows how) to do it. That was a worker from Florence who was filling in, rather rudely I believe. Some other SUBSTITUTE STAFF made it a mission to semi-destroy decorative packages I had hand painted/made for young nieces/nephew. I go to great lengths to paint and color the solid white boxes I pay extra for, always leaving a space for a label, only for the sub staff to seemingly go out of the way to ignore the giant blank white area to slap labels over the hours long art work. That incident was awhile back and again, not with regular staff. I have more examples but this has probably been TLDR (too long didn't read) as it is. If I had to choose to worst substitute staff it was those I encountered when all of the regulars were all out sick with Covid at the same time. Those that filled in were so disappointing and either unkind or emotionless. But, I don't have their names. I figured it was Covid, and nobody wanted to be anywhere. The only thing I worried about was the health and welfare of the regular staff given the area is so small and too many customers pile into the small area. I always stand outside the door when there are even a few in the closed off area. I am literally the only one that does that. The general public have had to get involved in some issues just to get a positive response for the workers. From what the general public gathered or assumed, The workers complaints were seemingly often ignored. (One example...Like when the ac was out for a couple of months and it was literally 100+ degrees in there. That is the very definition of an unsafe environment) I know it's small but I do hope this place never closes, at least while regular staff are still there.

Extremely rude front desk postal worker. Every single time. She continues to throw people's…read morepackages, rolling her eyes, won't answer the simplest question without angrily sighing. I finally had to take my business to another city.

Very helpful! It was my first time filing out a money order and they explained how it worked. Even…read morewhen I arrived at 4:59, they were still happy to help and accommodating!

HEAR YE, HEAR YE! It's been only a few years of my usage of…read morePO service at this location. 1-10 you may ask? A disheartening 7 due to customer service/support. Continued lost packages, accompanied with a shrug of the shoulders as a response to having any concerns what so ever leaves me bewildered. I thought convenience in location, with being a inner city lifer would be the end all/be all, thinking assurance in delivery were paramount. NOPE! This sad era has taken a toll on us all and customer services, response in effect is out the window. Lost trust isn't waining anytime soon. Pray you'll never encounter the wrath! GEEEESH

Fantastic location! Always greeted cheerily and treated with respect. The other reviewer must not…read morehave realized that it is the Erlanger branch that delivers mail in this area and issues should be addressed to them, not the E Southern location. Hope other neighbors weigh in because this is the BEST branch I've visited so far!

Been going here for two years, I'm a clothing seller online and I always go here to ship my…read morepackages off. Nice middle aged lady with a cute bob is ALWAYS so sweet and I enjoy stopping in every time. Don't let that one review steer you away from coming here, absolutely love the customer service

I have lived here for couple years now and have my own business that utilizes this office almost…read moreevery day. I have never had a bad experience. In fact the service here is always great, regardless of who is working. I'm so happy to have reliable resources for my business and can count on our local postal service.

my packages always get stuck here and either never get to me or take an extra week or two to get to…read moreme. i get so nervous when i order things and they say they arrive at this location.

This 24-hour post office deserves a 5-star review...if it was still open for 24-hours…read more For years, the Airport Post Office was my go-to place to send out mail on a deadline. I can't count the number of times I rushed here at 10:00pm to get something postmarked on time. Every time I used their services, my mail got to where it needed to be in tact and on schedule. The staff was always courteous and helpful, regardless the time of day. In the past year, this post office changed its hours. It is no longer open late: Monday-Friday 9:00am-7:00pm and Saturday 12:00pm-6:00pm. That's only an hour later than my local post office (considering the extra hour spent driving out to Hebron.) The whole point of the Airport Post Office is convenience, especially since it's located at the Grand Central Mail Station: THE AIRPORT! Cincinnati needs a late night post office for us business folks pushing the deadline. I hope the post office reconsiders their hours and begins to operate in the evenings again. In the mean time, you'll find me camping out at UPS, paying $40 to deliver a letter that needed to be received yesterday.

Always there with outside box to take mail. I like that very…read moremuch. Don't know what else to say.

The main post office has been my point of mail service for awhile. Those who wait on the impatient…read moreand surly customers..are in fact totally awesome in their respect of the agency that they work for but also as mail delivery agents! I've always found them patient and reliable! BUT...the service of our national delivery agency has changed dramatically! Nothing feels the same.. neither home delivery nor postal service!

Always friendly staff, and they have been great with my questions. I am always in and out very…read morequickly. Thank you Burlington Post Office

The Burlington branch of the United States Post Office is small, yet efficient. Due to social…read moredistancing, only a handful of people are able to wait inside at a time. Once there were two of us waiting they opened up a second window. I was in and out relatively quickly. Post Office Boxes are also available at this location. Unlike many other Post Office locations, this one is located inside of a strip mall. Parking is shared with the other businesses in the center. At a non peak time there was enough parking.