A mail carrier came to my door demanding $8.15 for a package to me without postage. I was not…read moreexpecting a delivery from my mail order pharmacy at that point. I took the package inside and opened it to see what it was, and it was a shipment from 10 days earlier that was identified as lost and replaced 8 days ago. After handing the package back to the mail carrier, he became quite upset that I had opened the package to see what it was and then refused delivery. I know Medicare only covers drugs in this case for a 90-day supply, and I had already got it for this period. I felt very uncomfortable with the level of agitation by the carrier and then tried unsuccessfully 3 times to contact the USPS 12 mile office to voice my concerns on the incident, but they don't answer the office calls, and you are disconnected.

Horribly, inexplicably rude! Just went to drop off a parcel and got screamed by one of the postal…read moreworkers for no good reason - enough to raise my blood pressure. Beware, you could be the next target here of someone having a bad day, or maybe even a regular day, at the office. Customer service must be an alien phrase here. Go here for some full-on masochistic trauma.

I have used this post office for years. The building is modern and clean with lots of windows. The…read moreservice is efficient and friendly and there are always enough staff members on hand so if there is a line it moves quickly. The drive through mail boxes are positioned well for convenient drop off. I recommend this post office.

Took a package to mail on 7-3-2026. The Merriman Rd. P.O. was nearly empty at 2:30 PM, so the clerk…read moreat the middle station was engaged in talk with the clerk next to her. She had black, curly hair, lightened to red tones, and had med brown complexion, but no name tag. She ignored me for a few minutes and then was curt when I asked questions about the varied shipping methods. When I paid for shipping, she accused me of throwing the money at her. She had a negative attitude from the start. Fortunately others like Glen are helpful and polite, but this employee needs to go for the sake of this PO's reputation!

West Bloomfield post office if there was a rating below…read moreone, that's exactly what I would give this post office my mail carrier put a couple sensitive documents in another mailbox not belonging to me. I am so upset. I don't know how to correct the situation it had account numbers and Social Security numbers on it now it's in someone else's mailbox who I don't know one of my neighbors. This happens all the time.

I've always been extremely satisfied with the service at this location for the past 15 years I've…read morebeen coming 5+x a week and the only flaw is the box gets full or is full (understandable)! Highly recommend!!!

Missing mail, not delivered from consumer power for Septembet, 2025…read more Check from KRW Lawer's missing. Mail delivered to my home 22516 Ivanhoe Ln. Southfied Mich. in error. I returned it wrong address 4 different times.

what a joke this place is. The staff is entirely unhelpful, has a lazy attitude, and I believe is…read morethe reason that the Postal Service is doomed for closure.

Closed at 5PM today. Just missed their opening hours today…read more Saw some drivers headed home. Luckily they have a package drop-off, makes it more convenient.

RE: Novi post office. Well... I should have received an important piece of mail earlier this week…read morebut as of today, nothing. And the keys that are in the "for large packages " are still there - for 3 days. So I googled Novi Post Office and got a number to I think a center. All automated. Got nowhere with answering the questions. All I wanted was to be connected with the Novi post office. So I gave bullshit answers which got me nowhere. I tried again answering all questions with 'Connect me with Novi p o. Automated finally connected me with another center. And asked me to choose what kind of music I wanted to listen to while waiting. ARE YOU F'ING KIDDING ME? CONNECT ME WITH THE NOVI POST OFFICE. Finally a person whom I could not understand got on. Just connect me to Novi p.o. But no. Here come all the questions the first automated wanted. After 10 min, she finally gave me the number to the Novi Post Office, after the address and hours. So I called the number, listened to the address and hours, got put on a hold and after ringing for what seemed like an eternity, got disconnected! I'M NOT A HAPPY PERSON! HORRIBLE!!

I took care of my passport renewal and it was fast and efficient. The older gentleman with the…read morewhite hair did an excellent job. Took about 10 mins in and out.

Missing mail? Don't call THIS post office. The (very pleasant) Wes will give you the exact same…read morenumber you JUST CALLED (erroneously telling you that is the number to call for complaints) and when he picks up, again, he will tell you he can do nothing about your delivery issues. Nice guy. But this post office location is really bad. We miss mail constantly. The mailperson seems to come only sporadically. Then when the person comes, he/she puts mail in the wrong boxes. I feel sorry for the staff of USPS. I am unsure they test them for literacy. And whoever runs this operation does not seem to care about regular delivery, at all.

Too many bad experiences with this location to even list here…read more Recently we had a package travel from this location to Chicago and back again four times before it finally arrived at the destination six weeks later. The tracking looks like some kind of evil joke. We sent out four batches of Christmas cards. all of them arrived at their destinations across the country within a week- except for the batch that was processed through this post office. Every single one that came out of this post office was returned to us three weeks later with "unable to forward" Really? 28 letters. They should just close the thing down.

If you enjoy rude people please go here! I wasn't even acknowledged walking in and was given a…read morelook that I interrupted their conversation. Where is the customer service these days.

The employee I dealt with was extremely rude and unhelpful. I'm shocked they hired someone as nasty…read moreand rude as her. I understand sometimes you wake up and have a bad day, but if you're working in customer service the very least you can do is be helpful and pleasant. I wish her the very worst

I made some moves and hustled hard today to make it to this UPS store before they closed at 6:30 to…read moredrop off one little box to ship. After great effort, I arrived to the store at 6:27 pm. Made it! I saw the workers inside, and pulled the door handle to drop off the return. Ah, but the door was locked. They closed early. I saw the workers inside, they saw me, I held up my phone, pointed to the time (6:27 pm) and pointed to the little box in my hand. They saw me, walked towards me as if to let me in, but nope, they were closing the security gates. Then lights out, closed early. (insert curse words here).

This UPS store was amazing! The customer service was so efficient and helpful. I will gladly come…read morehere for all of my mailing needs!