Today I had an important piece of mail going out to the Social Security administration. They told me that they could not hand postmark at the counter. It seems to be an error as they do it at plenty of other locations and it is important on time sensitive packages. read more

Just walked out- only customer. Worst customer service. Rather travel to another post office than to come here.

Follow up review. Still my go-to post office, both during business hours and outside of open hours. They have parcel drop off and full self service kiosk! Always clean and helpful folks during their open hours. read more

US Post Office - Self service kiosk for most of your needs! - Post Offices Near Me - Frankfort, Illinois

See all

I was just here and this place was terrible! Couldn't find my appointment for my passport appointment. Didn't care and then I was told that maybe we can be taken but the person had a million things to do before she leaves at 4pm. When asked if u would be seen I was too I don't know u heard the person. We walked out and nothing was even said. I would not give this post office one star. We came here because of better recommendations for this particular post office. Oh and the line behind us was 5 deep! Terrible customer service read more

Stopped in today to mail a priority letter. I printed my label at home as I thought I had a priority 9x12 envelope at home but I did not. So on my way to work I stop in, grab a 9 x 12 envelope, seal the contants adn politely ask if I can borrow two pieces of tape to affix the label, the lady handed me a glue stick! I asked if that would suffice as I thought it would fall off (and loose my notarized docs and my $9.65 fee), she said she didn't know, but if I wanted tape I had to buy a roll for $3.99! I use multiple post offices in NW Indiana for work when we have to send out larger mailings and the people there are always very friendly and helpful, so much more so than Frankfort! You should all take some lessons in customer service or you'll soon be completely replaced by email, UPS & FedEx! read more

Terrible. I went there to get a new passport with my mother. Not only was the lady rude once she got fed up with us she walked away and got someone who 'spoke our language' bc i didnt know if i wanted my passport expedited. Than when maria (the lady who spoke spanish) came back me and my mother continued to speak english bc we didnt need a translator, we just Couldn't hear the first lady who was talking slow and quiet. Something even worse was the lady who tending everyone else was completely rude. She would snap and yell to get peoples attention. Cant believe this place is still Open read more

The Frankfort Post Office lost my Metra Train Ticket. I went there to complain, and they could not care less. Real crappy attitude. it cost me $225 to get it replaced. Metra show proof that it was shipped US Mail. I might get reimbursed after 6 months. Metra also told me, never again can make a claim after 1. I for future and switching to Debit Card that Wage work puts money on Debit card and I buy ticket with Debit Card. This makes sure I don't never ever have to rely on US Post Office for anything ever again. I don't give a Dam about any other piece of mail but my train ticket. Now it's left a bad taste in my mouth about the mail. Don't ever rely on US Mail. It Sucks. I am going to make 225 total complaints Internet wide. I know probably won't do good, but it is a record of extremely poor service by US Post Office. They should all be fired at Frankfort Post Office. Bad Service. Mokena was bad, now Frankfort is even worse. read more

My condo building has been working with the post office to try and get our buzzers entry for the letter carrier's key fixed. We have had multiple expensive repairs done to no avail. Today we paid to have it replaced and waited for our normal mail delivery that comes at 12:30. At 4:00 I had to drop my grandchildren off a couple of streets away. Upon my return I saw a different mail carrier two buildings down. I stopped and asked him some friendly questions about whether he had gotten in, etc. He was dour and cold in his answers. Basically his answer was nope hadn't gotten in, he would not return and tough for us. I thanked him for his cooperation and help. I then called his boss who lied, stating she knew nothing of our building's situation when my husband and Condo treasurer have communicated with her throughout the whole time. My approach was sincere and polite, how can I help you find a solution. She told me no from the first moment. I tried to reach some common ground but her goal was to repeat no, with relish. I told her that I hoped in the future people would treat her and the letter carrier with the same compassion and care they were showing us. She began to shout at me that I was not showing compassion etc. This woman is a supervisor? Service has consistently gone down here. The employees complain about how bad they have it and are listless at best. I can see that this attitude comes from the top. What a shame. This used to be a service oriented facility. I order any stamps I need by mail, print my own labels at home and use other companies when possible. I just wish there was another option for delivery than these inflexible, rigid and unfeeling bureaucrats. Karma is what I hope for them. read more

This post office is the worst! We recently moved here and sadly I must use this place that looks like we're still at the height of the Covid meltdown! Rude and lazy workers there! They need to be fired, but they're government workers so we all know how that works, right? read more

This is the worst post office I have ever had the displeasure of visiting. They are rude, condescending and do not understand they have their jobs because people pay to have packages shipped, mail delivered, etc. The Postmaster, Elizabeth is also a joke. Sad when people have good paying jobs at the post office and treat their paying customers like they are doing them a favor to do the job they are paid to do. Avoid this place at all costs unless you like to deal with angry, rude employees. read more

Bunch of ignorant workers. I didn't have my prepaid shipping label attached to my box because there used to always be tape provided in the self serve center. Went up to the desk and they Refused to provide me with two pieces of tape unless I bought a whole roll and once I said I didn't want to purchase a whole roll all I got was a mumbled "mhm" from the worker. read more

This post office is mostly poor. Many of the employees seem to hate their jobs. Lines are often long. I've had issues with my mail delivery as well. Damaged items and I often get my neighbors nail. They often get my mail. We will many times get our mail after 5. It's sad given how long the USPS has Ben delivering mail. read more

rude! The custome service at this location is terrible! Employees don't like their job and it's very obvious! This location is closer to where I live but I would rather drive out of my way than to go back in there! read more

I meant to review them earlier in the year. The people there are very friendly and helpful. I have had chicks delivered to me there and it's always a delight to go there to pick them up. If they're not overly busy, it's fun to show off a few chicks to the people working there. They get a kick out of them. read more

I had the most ridiculous experience with this location. I ordered items via the internet which were delivered here. I have a forwarding address which is also a USPS p.o. box in the area. Upon tracking the package, I noticed that the status of my delivery was updated to 'disposed of' by the USPS? Assuming that this must have been an error, I visited the branch. I was told by the clerk that deliveries to a forwarding address are disposed of by the postal service or donated to a local charity?! She then asked me to describe what I was expecting to be delivered. She recalled seeing my items in the back area. Mind you the package had been opened and she proceeded to hand me my non-packaged items across the counter. I need an explanation as to: a) why forwarding mail is disposed of? b) who authorized the opening of my package? The whole experience was unbelievable. read more

I was at the Frankfort Post Office today and I was very pleased with the service I got from Doris. I came to finalize getting a passport with her taking my picture . She was very pleasant ,explained every thing and took her time . I've always have gotten good service here but never took the time to write a review. But with the excellent service I got today I knew I had to take the time to write this. Thank you for having such a good staff. Might as well tell you my mailman Tim is also Great . Pleasant Hill Rd read more

To me this is just your run of the mill post office. My only complaint is that when I asked if I could have one piece of scotch tape she made me get out of line and buy an entire roll of packing tape! I get you can't give away supplies, but come on?! Despite this, it's a post office. Nothing special to see here! read more

The post office in Crete Illinois isn't very good. The carrier doesn't want to do anything and I get about 4 of my neighbors mail in the mailbox, sometimes none of it belongs here read more

I have stopped going to this particular post office to mail packages because there is a certain employee who seems to follow her own rules regarding packages. She is the only USPS employee (at ANY location) who's given me a hard time about a priority envelope being too fat. Sure, once there was a rather thick book in the envelope, but it closed and sealed just fine on its own so I said to her, "If it fits, it ships!" but she insisted it was too fat and needed to be weighed. Annoying. Also, if I say it can go media mail, don't accuse me of having something other than a book in the package. I know the rules, sister. So even though the Frankfort location is very pretty inside and out, I ship my packages from New Lenox. NL has the nicest postal employees. I adore them all (especially the occasional sightings of Terrell, who helps out in New Lenox but usually works in Frankfort). read more

Though I live two towns away, this is actually the closest Post Office for me to get a PO Box at I really like this place in that they always keep the facility clean, the customer service is always pleasant, and everything else is just really well kept It's pretty tough to rate a United States Post Office, or any other government entity for that matter (they tend to hire mostly douche bags) But I really like this place, and come to think about it, a lot of the Post Offices are like this in the customer service area Just really nice and polite for the most part Now if the government will stop raising the prices on stamps every year... read more

Too bad there is no zero stars. After boycotting this Post office for years (they inadvertently returned my mail to senders for a two week period), I came back, mainly because I can now use the auto postage machine for my business, and I do not have to deal with the absolutely obnoxious staff. But on this day, there was quite a line at the auto machine, so I went into the office, itself. There was nobody else around, except 2 tellers that were chatting with each other. I approached the window, and asked for a receipt for a prepaid postage package. The teller refused me, and directed me to the auto machine. I told her there was a line, and she still refused, and then literally got up and walked away from me. When I asked the other teller, she told me that they were instructed to send people to the machine. Well, I am ALL FOR eliminating the rude, hostile, uncooperative, and condescending staff they have at the front desks. Just give us 2 more machines and we are good to go. ONE MAJOR CAVEAT: My carrier, Jean, is an absolute saint. She deserves better. read more

Postmaster Pam Price was rude and abrupt saying I completed the wrong form. Guess what the Postal Clerk down town gave me that form to put the addresses on and I did not request a signature. Ms. Price, the postmaster kept saying it was my fault for using the wrong slip. Nice customer service. Don't work at the post office and never have, so I relied on your workers to give me the correct information to get my packages delivered in a timely fashion. Yes, it was my fault to think that the postal service was a reliable and viable option for next day delivery service. I will be going back to FedEx. Our lawmakers are right; the postal service needs a complete overhaul asap. read more

We realized that we were not receiving our expected mail, but seemed to be getting the junk mail. When I contacted the Post office I was told that without a tracking number, there was no way they could determine if anything was not being delivered. I was told that they would check with the driver --- After 2 more calls, I was told that the substitute driver was told by the regular driver that our office had closed and the problem was resolved. Obviously, we did NOT close and this caused a major problem because our mail was being returned to clients and customers and caused major confusion. I would think that there would be a formal procedure to stop delivering mail to a location - not just word of mouth from one driver to another....... read more

This post office is very slow but the guy that is usually there is super friendly! The lady that's there rarely acknowledges any of the customers. Lately, I don't get my mail until after 4 pm. They've lost my packages a couple of times and I often get other people's mail. read more

The Frankfort Post Office is in charge of delivery of mail for the town of Mokena. They frequently deliver the wrong mail to our address and send our mail to someone else. One day the carrier delivered the wrong mail to every box on our street and was off by one address so everyone received their neighbors mail instead of their own. We have had mail delivered that is damaged many times. Every time I request a hold on my mail it gets lost or is misplaced for days after the hold has been stopped. I have spoken to them about this and went there in person to explain the problem but it continues to occur. I give them a grade of F. I don't think they can read. read more

I absolutely LOVE using this post office. I have a boyfriend who is deployed in Afghanistan and every time I go to send something, which is quite often, they are so friendly and helpful. I have used multiple post offices- Manhattan, New Lenox, Oak Lawn, chicago ridge and none compare to the friendly employees at this office. I have had some horrible experiences with people being down right rude at different post offices, but that is never the case here! Thanks for the great service with a friendly smile! read more

If I could give a negative number it would be more effective. I have been having problems for years. This past 9 months is the worst. I get excuses why they cannot come up to the door to sign for certified mail. 6/3/2015 at 1:15pm my husband watched the postal carrier sit at the mailbox for 5 minutes. He went out there and sure enough certified mail not delivered. The excuse there was a dog. There are no dogs outside, our dogs are in the house, as they do not go outside. We do not have any neighbors. I was assured it would be delivered, still nothing. The 2nd pm supervisor Alison got all snippy saying I changed my story. Really I never spoke to you earlier. What was the excuse last week for the same issue? I never got an answer. I have pictures of our driveway when the carrier said our driveway had ice. Nope no ice there, we plow for a living our driveway is always clear. When supervisors escalate a person that is not a good sign. Are they not to defuse a situation????? We have installed 24 hour video surveillance now of our mailbox and yard. Cannot wait to hear the next excuse. read more