Texas Post office has its own system! We needed new keys for our mail box as we just moved from CA…read moreand it s a 5 week wait and $50 non refundable. Then any mail forwarded is sent to a different post office further away that is a not full service. It's a disaster to get mail! Staff was friendly and joked with us that Texas mail is snail mail here.

First off this is maybe the 2nd or 3rd review I've ever posted in my life but just wanted to post…read moreso no one wastes their time in the future if they are cutting it close getting to this place before they close. No wonder our government agencies get a bad rep. Drove 25 min to drop off two envelopes that I needed a receipt for. Got there literally 30 seconds after they close at 4:30 and was told we're closed. I told them I drove 25 min and it was 30 seconds after 4:30 and they didn't care. I get it if it was a couple min past 4:30 or more but 30 seconds... come on guys where's the passion to serve. Have a little empathy.

Friendliest USPS staff I've ever encountered. Even when one person is working and the line is long,…read morethat person is always friendly, patient, and kind.

This was probably the most pleasant experience I've had at a USPS location. There was only one…read moreperson in line ahead of me, and the lady at the front desk was super nice and helpful.

Tbh I would definitely give five stars to the postmaster of this particular Post Office. He was a…read moreconsummate professional, and actually very helpful. However, I wasn't a fan of the woman behind the counter. She was dismissive and tried to turn me away instead of trying to come up with a solution to resolve my issue. I had filed a missing package claim through the USPS and she told me that they didn't deal with that sort of thing at the Brookshire USPS location. That's complete bullshit. Anyways, I did not let that deter me because I knew of somebody who had the same issue with this specific Post Office and that's why I asked for the postmaster. I'm not a believer of escalating things right away, but when you have somebody who is as unwilling and unhelpful as this woman was, then escalate. The Postmaster was helpful and I was able to get my package. In regards to things missing. My package was supposed to have been delivered the day after Christmas. I checked within 10 minutes of receiving notification and it wasn't in my mailbox. I waited until the following Monday to file a claim. I didn't hear back from anyone so I went to the Brookshire USPS because they are the ones who deliver my mail. When I went to that post office they said to check my mailbox again and it should be there.. that was on a Friday (2nd Jan) and they claimed that the package was delivered on the previous Wednesday at the cluster mailbox, but we check our mail every day and did not see a key for the package section of the cluster mailbox. When we came back from the post office that morning after visiting the Post Office, it was there in our mailbox. The previous experience that we had was that our son-in-law who is a US Marine veteran, was missing a package of medications in the mail. It has shown as being delivered, but it was never delivered. He had to have an investigation opened, and that package was never retrieved. Like I said, the postmaster here is helpful and excellent with customer service. Everything else could use major improvements.

This post office never answers their phone. Only way to get in contact with them is to drive all…read morethe way there to finally get an answer.

I haven't had an issue with this post office since I moved here two years ago, however, I mailed 20…read morecollege graduation announcements 11 days ago and nobody local or out-of-state has received them. My graduation is Saturday.. I'm 46 and this is really sad as I am so proud of my accomplishment and the RSVP date passed yesterday.

Worst coustmer service ever The sent us to the blue door…read morewhere nobody was working for 10 minutes then sent us back in to line and didn't even try to look up the tracking number on the computer they have no clue what they are doing

Service is fairly slow, but I'm not surprised since it's not a fully operated Postal. I waited over…read more30min just to get my certified mail, while being the 3rd person in line. If I could avoid this location, I would. Please go to a different location if you are dropping off big packages and doing passport.

location does not have a kiosk , it's basically a small pick up window. drove all the way over…read morebecause the Katy location near I-10 is lacking too

This is the best Post Office I have ever been to. They're a 5 Star Post Office for a reason!…read more The entire staff is so nice/helpful, it's clean and the line always moves efficiently and quickly. There are like three Post Offices closer to me but I always drive to this one when I need to go. Truly Katy's best kept secret!

Best kept secret in Katy when you don't fell like waiting in long lines , this is a back door full…read moreblown operating agency that is the real United States Postal Service. It's a tiny little location on a back street. That is amazing and does full service you can get in and out quickly. The staff members have been there for years and it's a wonderful place to just get in with your packages and get out or get your passports done.

I came to renew my passport here in person for my first adult passport, the clerks were very…read morepatient, helpful, and non condescending. I recommend this place!

I've had SEVERAL PACKAGES LOST and these people don't care . You call the 1-800 number stay on the…read morehold for hours and there's no solution. I've had too much of my mail delivered to the wrong address and my package thrown over the balconies because the mail carriers don't care . I'm here today fighting to find yet ANOTHER lost package and they are in the back of this place laughing. The manager I guess walked away from me because she didn't want to be bothered with my situation. I presented FACTS to her and she could not deal with it. Not my fault my mail was delivered to wrong address. Not to mention this place looks like an unsanitary dump. USPS is constantly increasing prices yet this place looks like it hasn't been cleaned in 30 years.

Amazing service and always very helpful! They mailed my donation request for my daughter's school…read morefor free after finding out what it was for.

Here for simple notary of document and drop off of USPS…read more Fast in and fast out. Convenient location plenty of parking in shopping center. Able to take drop ins unlike other places that require appointment. Pebbles at the Postal Center answered my call and able to accommodate - when I arrived 2 females at the Center. They appear to work together well together. Cost $ 7.00 for notary.

They are very helpful with packages and quick in/out compared to main post office. Has packing…read moresupplies available if needed.

So I came here to drop off 6 packages. As you all know it's hard to find a postal office. Well I…read moresend several packages. So as usually I drop off my packages. I wanted a receipt well I guess ink was low in the package. Well the lady was throwing my package and said she didn't have time up scan my package that she is too busy and did me to go home and reprint all 6 packages!! Of course that's ridiculous. Well thank God a USPS came I nicely asked him if he could scan my packages because the lady had an attitude about it. Well she didn't like that and started yelling at me in front of the USPS man. Told me not to come to establishment. Which I am perfectly fine with that. Mind you I not once yelled at her because unlike her I am a professional!!!

The front office staff was unprofessional, unhelpful, and clearly uninterested in doing their jobs…read more The attitude alone was enough to ensure I won't be returning. Considering this is a publicly funded office, the lack of basic customer service is disappointing. Save yourself the frustration and go to the Old Katy location instead. BRING IN the ROBOTS

I'm so fed up with missing, destroyed, and damaged mail. It's always a coin toss if important…read morefirst class mail will make it into the correct box in good condition. Today the mail carrier jammed all of my mail including five packages into my small cluster box. They could have easily used one of the package lockers attached. It was almost impossible to extract the mail. One package containing items that shouldn't be folded or bent was destroyed.