The front office staff was unprofessional, unhelpful, and clearly uninterested in doing their jobs. The attitude alone was enough to ensure I won't be returning. Considering this is a publicly funded office, the lack of basic customer service is disappointing. Save yourself the frustration and go to the Old Katy location instead. BRING IN the ROBOTS read more

I'm so fed up with missing, destroyed, and damaged mail. It's always a coin toss if important first class mail will make it into the correct box in good condition. Today the mail carrier jammed all of my mail including five packages into my small cluster box. They could have easily used one of the package lockers attached. It was almost impossible to extract the mail. One package containing items that shouldn't be folded or bent was destroyed. read more

If only you could switch the post office where you live! This is the biggest joke I've ever seen. The worst service, understaffed, they refuse to deliver packages and then magically 'can't find them' when you take your slip to pick it up in person. I've missed work to pick up medication that is supposed to be refrigerated. Meds I need to take and spend $400/month and their response is "I just can't find it." I guess I'm just out of luck then because you can't get it together? Unhelpful and have been for years. Do not use this location if you can help it. The small one on Barker is much better read more

Worst post office I've ever been in. Had an appointment at 9am, checked in and waited and was never seen. Only one employee was working. Everyone else was standing around cackling and doing nothing. How they have a job is beyond me. Building is also falling apart and depressing. That's the first sign. Don't ever go here for anything read more

I've avoided this post office for quite some time because the customer service is consistently unprofessional. The employees often speak to customers in a condescending and dismissive tone. I recently gave this location another chance, and unfortunately, the experience was the same. During my most recent visit, I was rudely told I "wasn't prepared," yet the location itself wasn't even stocked with the proper mailing items I needed in order to be fully prepared. It's contradictory and unreasonable to make customers go to the back of the line for something that takes less than ten seconds to do, like writing a "from address" especially when the lack of supplies is on their end. The way customers are spoken to is unnecessary and rude. I hope management addresses this because people deserve to be treated with basic respect when doing business here. This location needs to improve in professionalism and respect towards customers. read more

This place has always been busy every time I'm making my drop off. The line and wait at the blue door could take literally what feels like eternity. I recommend you arriving before their lunch time and before 3:30pm so that the line and wait doesn't overwhelm you. read more

I got to come here in the morning like 7:37 AM and was able to be out by 7:45 AM. Not bad for the morning service! read more

US Post Office - Post Offices Near Me - Katy, Texas

Visited this location last Saturday. The line was long and barely moving. There were only two women working the counter. The lady that waited on me not helped informed me "we don't have tape to reinforce a box"..... was she just rude and dismissive or did the USPS not purchase supplies? This is our new normal. Common decency, kindness or tape at the post office isn't provided. All over Houston the lack of customer service is astonishing. read more

I received a voice mail from this Post Office, I wasn't at my phone at the time however only 13 mins went by and I tried to call them back. No representative would pick up. read more

Unbelievable! The reviews of this place and customer service don't lie. It is impossible to receive help from an employee. They essentially were handing a package back and forth to UPS when o had a very small delivery window for a package. Dealing with this post office was a nightmare. Avoid it like the plague. They will lose your stuff. Sending a carrier pigeon would be more reliable. read more

In 3weeks 2 of my packages are no where to be found and they're not care they did not even call twice to show concern about the missing packages what a shame read more

1. Staff should not be laughing and carrying on in the background while 40 people are standing in line trying to get vital services to include picking up keys because the post office doesn't deliver directly to their house, picking up mail that couldn't be delivered and includes things like drivers license, tax documents, and being told after waiting in line for an hour and 40 minutes that the person who does that job apparently isn't coming in today. This has been occurring since the first of the year. I am new to the area, but many residents say this is the norm. read more

The customer service can improve. The lady that sits on the last desk going out the door has a very I wanting attitude. She is not polite and it appeared to me that she disliked her job. She did not speak and started talking as if her tongue tasted nasty to her. I walked in to return something back to SHEIN. Soon as I got to the counter after waiting in a long line she gonna say with a salty attitude, "Kiosk".! So I said, "Hungh"? Because, at this point I'm completely lost. The Kiosk out there and she pointed. So the young man that was sitting next to her said I think it's broke bc everyone been coming in here. Then it appeared that that made her even angrier. She gonna say, you need to tape that up. Again I'm lost and I said hungh. She said you need to tape that up bc we don't tape nothing. I said ok where's the tape. She pointed up against a wall and said it's 3.99. Now granted I would have purchased the tape but her attitude was just too nasty. I'm human just like her. How would she like it if someone handled her like that? I said you know what don't even worry about it. Then I told her she need to change her attitude bc she is dealing with the public. I told her May God Bless you and walked out. This is the worse place ever to me now bc of her! read more

They have constantly been losing packages that are sent to my house. There's obviously a real problem with this post office read more

This is the WORSE Post Office I've ever encountered! They lose, steal, don't deliver your mail/packages, and lie about it when you report your missing mail, (even when you've received an email showing you that your package/mail will be arriving today). The service is overall horrible on every level! I get frustrated every time I go up there. I now pay for a PO Box at the UPS Store just so I don't have to ever deal this Post Office again! They need to close this Park Row location. It is horrible!!!!! read more

Why do they keep sending back and forth packages instead of just delivering the package??? They always make my packages arrive late or get lost . This place needs to get investigated by the postal authorities. I'm tired of losing packages because of them . read more

Would do zero star if I could . DO NOT GO THERE. Unfortunately, this is the post office most closed to where I live . But I won't go there anymore . Post worker Sandra was extremely rude and unprofessional to me for no reason. Treat me totally different than she did to others for no reason ! That's discrimination! Very arrogant and condescending, no greeting no helpful no caring about my time and no respect, made me go back line over and over again so she can just pick on my packages info . feel mistreated and wronged. It's such a shame post office have those kind of employee who disgraced the usps reps and got this location an extremely low rate among other locations . read more

WORST POST OFFICE! Everyone who works here obviously hates their job and/or life. The workers are RUDE, throw packages all over the place,even seen a few of them kick them when they fell on the floor. It's too much to write if I don't put it in key points so here's a list: -workers rude -long waiting times(1+hrs waits) -sometimes the self service works/isn't out of ink -homeless people begging outside the front doors all the time -broken windows all the time -hot asf inside it's like they have no ac -customer service door people might help when they feel like it(they will definitely give you attitude/roll their eyes) -they will throw your package and tell you" that's nothing it's going to go through our distribution center it's going to get rough" -dirty inside -almost never have the free post office boxes for flat rate shipping Over all this post office I've never have had a good experience. Negative 5 stars if I could. read more

This is the second time this year that the post office in Katy have stolen my package! This is ridiculous the management doesn't care! I just want my stuff. I think they need to do an investigation about all of these packages being stolen by their own employees. read more

My packages never get delivered to me even though I get a message saying that the package has been delivered. I have to use a family address for my packages. read more

Charlette is literally the most amazing person that works at this location! If you get her at the front desk - you are about to have a beautiful day and great convo! Highlight of my day was seeing her! read more

This is the worst place on the planet. They don't answer the phone and they don't work very hard. If your package ends up at this location it will be delayed. I'd rather spend an entire day at the DMV than have to spend a single second at this USPS location. 0/5 if I could. Trash. read more

The night of the seventh Came a package I was expecting The package wasn't complete and They took one of the items and The delivery placed eceipts of his gas and the subway.. horrible service, thieves. read more

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The one and only employee that is actually friendly, helpful and genuinely an amazing person is Justin. He is the best person that has ever helped me at any USPS location. The rest of the staff is horrible. Yes, the kiosk is amazing and great when there's no line OR has a line of people that have a clue about what they're doing. There was a person holding up the kiosk line pressing buttons and doing god knows what. There was no line in the main lobby. The employee (couldn't see her name but had short braids and glasses) refused to help me and said I need to use the kiosk. I know for a fact it is physically possible for her to scan 3 small packages and print off a receipt. Literally the simplest type of transaction she would most likely encounter today and she refused to do it. When I was confirming that she "wasn't able to scan them and print a receipt" she was walking away. Absolutely ridiculous. read more

Awful, slow, poor service, rude, disorganized. Don't waste your time on this place. Go elsewhere

TERRIBLE! TERRIBLE! Horrible lady in a front. I had 10 packages to send, each one with QR code - takes 20 seconds a package to be shipped without no complications. I sent maybe 6 she told me I cannot send them here no more because I'm holding the line (6 people), 2 employees at 1PM. Ain't that your job? To help me send my packages? read more

The usps driver continuously signs my name on signature only packages without dropping them off. I'm still waiting on word of my package that's worth thousands with no idea what's happening. This is the worst thing ever! read more

I haven't recieved any mail since the Saturday before hurricane beryl hit. Constant problems, but now no mail in 2 weeks. What's going on???? read more

every year they lose the ones that are important that involve a source of funds or something that was ordered or given and shipped etc. the problem is some of the newer subdivisions are being handled by rural subcontractors who are young that when aren't so called working to abide by their probation officers and court guidelines are still criminals at the end of the day. This is the reason why in the past on the day my irs mail comes, it just so happens on that day they claim to have delivered 7 pieces of mail to my box but my eyes seen an empty box. smh- the list goes on- it's funny, how does a mailman. misplace 7 envelopes?I doubt that- it was purposely not delivered to my mailbox. this location needs to clean house and start from bottom up to even getting rid of the employee toilet seats read more

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Worst American post office their is, it's always something with them because they feel superior because they "work" for the government, I don't really care what you feel I'm just trying to ship my packages to my customers on time. Came in right before 5 pm and they let other people in before me but not me who had a big 18ib box to ship out. Soaking wet because it's raining hard all week 90%+ rain and they said their close they can't take my packages. I know my comment or review may not do much but atleast I hope they see this, workers need to be ramped up this people need to work to the very end hours. Everyone else has to get things done until the end. Don't understand how these people can't. Now I have to cover additional fees for sending item late & on top an upset customer. Terrible place show up early as hell and expect to be there for hours cause they take their sweet time to assist you. Nothing has changed in 16 years. read more

It's a second delivery to my mailbox and my package is ripped open. Talked to our delivery guy he said it's happened sometimes. Tried to call the post office no one picks up. Reported. read more

US Post Office - Ripped/open package - Post Offices Near Me - Katy, Texas

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A true disgrace to the postal service , had stopped using that location since packages simply vanished at times before moving . Was in area visiting and dropped a prepaid envelope with tracking 3 days ago and still nothing ??? in league city where i reside now , i drop my packages outside and 100% of the time they scan that same evening and some even make it to north houston ! Shame on you , you must be one of the worst location in the country . Avoid like the plague if you can . RT read more

this post office is extremely understaffed. there's not enough employees to effectively get the line moving.

I visit this location at 2:45. It was a little line about half a dozen folks in front of me. I was back in my car by 3 pm. Good speed of service. Mr. Ken was extremely helpful. I've been waiting on a special express delivery that was attempt today. I came straight to this location to pick up my package since they informed me they will return to location within 5 days. Ken gave me a number and allowed me to leave my number Incase it arrives before closing today. Which pickup closes at 5pm. And the main doors is 24 hrs. Hopefully I can pickup my package today!! read more

My package has been sitting there for 3 days per the usps tracking. 3 week days, no holidays, good weather.

If I could give this no stars I would. The hours are 7:30am to 5pm how The hell is there no one here to give me my mailbox key and it's now 8am? Do they just work whenever the hell they want to work? This is absolutely terrible service read more

US Post Office - Look at the hours and I'm typing this as I'm standing here waiting - Post Offices Near Me - Katy, Texas

I made it here on time at the dot, Place is said to be open at 9 am to pick up packages even tho it's 9:21 and we're still waiting. I have work to be at now and I couldn't wait any longer for my package even tho I was there to pick it up at 9 am on the dot as my notice instructed read more

Some of the rudest people I've ever dealt with. No one wants to help you. When I complained, they finally helped me. And Mrs. Mary, the cashier, made a condescending comment after I finally got my package correctly packaged and in order with "See, was that so hard?" I have never been treated like this before at any place before. The other cashier, while I did not get her name, was also super rude to me as well. If you like to go to post offices with rude cashiers, then this place is for you. read more

This is the worst usps office I have ever used. The supervisor say the under staff and they don't scan ever package. Ask to speak to the post master and was told they wouldnt want to speak to me either. Then she hung up in my face. Call back and she puts me on hold. Been dealing with this since 9am this morning. 8/4/20. This location is fully open and running poorly read more

US Post Office - Post Offices Near Me - Katy, Texas

The reason this place has 1 star is crazy. They should def have zero stars. So unorganized and the wait to pick up or drop off a package is ridiculous. The carriers have stolen my packages and mail on several occasions! read more