I visited this post office after receiving a notification that I needed to verify my identity in person and this post office was open early which was great. I parked on the street around the corner and waited 15 minutes behind some woman being assisted at the window. There seemed to have been an issue with her package which added to the wait time, however, the employee remained polite. Once it was my turn, the employee assisted me quickly and was friendly. Great experience, minus the wait. read more

If you're looking for a guide as how NOT to run a business, look no further than the Post Office in Hackensack, NJ. I needed to send some important papers to a business in Hackensack. I mailed them out from Rockland County, NY at a little before 10:00 AM on Wednesday morning. Since I was using Express one-day mail the fee was $28.75, with delivery guaranteed (or money back) on Thursday. I had also requested that a signature be obtained, which was included in the price. The package was delivered two days later on Friday at a little before 11:00 AM. That means that the 25 mile trip took 49 hours to get delivered. The icing on the cake was that there was a note on the USPS tracking web site that my signature request had been waived. When I contacted the post office I was told that I was not entitled to a refund since a delivery attempt was made at 5 minutes to six on Thursday. I call BS on that; some lazy delivery person was just covering his/her butt. That is further believable since they went to no effort to get a signature. Thanks for nothing, Post Office 07601. read more

One door coming in broken, and no parking lot so you have to park on the street. Also they don't have any change so come in with exact change or a credit card. Still, it's nice to see that this post office is open until 4:00 p.m. on Saturdays, there are two few of them in the area that stay open long enough on a Saturday. read more

US Post Office - Post Offices Near Me - Hackensack, New Jersey

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This post office is always closed 10-15 mins earlier than the 6pm posted times. As someone who gets off work at 5:30pm and rushes to get to their local post office to ship a package I'm always welcomed by a LOCKED DOOR with a USPS employee standing inside letting customers who are already in out and nastily telling you they are closed even though the posted time says 6pm and it's 5:50pm. I expressed I have a prepaid label. I just need them to accept as scan package and she shakes her head no through the glass. As I'm standing there pleading many others walk up facing the same issue. I always end up driving to Clifton which closes at 7pm and provides way better customer service granted it's 15-20mins out the way. read more

The customer service is terrible. We love our mail carrier, but the clerks at the post office are useless. I have been trying to locate 11 pieces of mail that is stuck at the Teterboro Distribution center. I went to the post office yesterday and the clerk, as she was placing her potato chips in her mouth, told me they cannot enter the distribution center to get our mail, they cannot call them either. I cannot enter the distribution center either, so how can I get this insured mail? I left a letter for the postmaster because she was not available to talk to me, I am yet to receive a call from her. I cannot believe how the customer service has changed with the Hackensack postal service. read more

I was happy to have been able to reserve a post office box online before I moved here early in the year. Finalizing my application for a po box in person was easy, without any hassles. When I do need to use desk services at this post office, I arrive shortly after the office opens (admittedly, there has been one time they opened late and I waited, but for no more than 10 minutes), and I've never experienced a long wait. Given the current stifling nature of the post office national administration (i.e., Post Master General) and other policies that do not allow for the best operation of the service as a whole, this post office is doing as best they can, and their efforts have not gone unnoticed. I'm most grateful for the professional service I've received so far here. Also, both inner doors are functional now. read more

I have to stop coming here! Slowest post office in the country! Go anywhere else! Read the other reviews if you don't believe me! read more

I'm currently looking for a contact to receive proof of delivery of a cancel notice to me about 6 months ago because Geico pulled out of my converge last minute and claim they sent a cancel notice to me. I never received. costed me $150,000. Can someone in your office please assist me getting proof of this mail delivery. That is exactly what I believe your office responsibld for producing. Mark T. bassimark@gmail.com read more

Very poor customer services workers are very slow and they don't seems to care about the customer time. Swing by on a Saturday I got there 9:15 they were close for the public .. After waiting for several minutes we were told that they open at 10:00 the online site in for needs to be changed... Overall its the worst US postal I have ever been too.. Only go as its accessible... Poor poor poor services.. read more

US Post Office - Came by to pick up a package.. - Post Offices Near Me - Hackensack, New Jersey

Walked in at 2:05pm on a Wednesday during my lunch break. Half an hour later, I'm still on line. Why is there only one person working at the counter? read more

Ali made my feel like a valued customer and greeted me with the utmost respect. He provided excellent service as he attentively addressed all my concerns accurately and swiftly. He has a great positive attitude and is very knowledgable about the products and services offered. His hard work ethic and sharp attention to detail are some of his greatest attributes. Keep up the great work! read more

As a recent transplant from Southern California, I've become accustomed to post offices with APCs (automated postal center), but such a convenience isn't commonplace in Bergen County. While this post office is larger than most local post offices and boasts enough parking to boot, it lacks some of the conveniences that I'm used to. Aside from the APC, they don't offer enough counter space throughout the facility. There is no public restroom or water fountain. And there are never more than three employees at the main counter at any given time. However, they offer plenty of PO boxes, although there is a waiting list at the moment. And there are tons of mailing related materials for purchase in the main lobby. There are two outdoor mailboxes that are accessible from your vehicle and I believe last pickup is at 6 pm. All this place needs is an APC or three... read more

This is the worst post office I've ever been to! The woman named "PAULETTE" is rude, lazy, and on power trip like I've never seen. She was literally standing there relaxing at the area where the patrons stand to wait. Nobody was on line, except me so she didn't feel like going behind the counter to help. After a few minutes I asked if she could please help me. She responded..."When I'm ready." She wasn't doing anything other than standing looking out the window in the area where I was waiting. She wasn't behind the desk. Secondly, the last two times I brought a package to this post office, it sat for 3 to 4 days before it shipped out as per tracking. Paulette is not a nice person and she doesn't belong in a business where one needs to be a people person. I don't live in this area, but my doctor is next door so I have been there a few times. Never again. read more

Poor service , the only helpful person was the First Lady on the front desk. The women assisting other clients were rude and bad tempered. What's the point of working for customer service if you can't service people correctly? read more

Wouldn't even give one star but had to so I could leave my review of this HORRIBLE place! The customer service is TERRIBLE! They are SO SLOW there I swear it is becoming more and more like the DMV! They don't care to do their job! They woman behind counter is more concerned about how dirty her keyboard is and how the cleaning staff doesn't do their job! Take a look in the mirror B*#%*!! And Darlene.... needs to be fired!! Worst person there! Don't know who died and made her GOD! I live 3 buildings away from this post office and they have missed delivery date of my packages on 2 separate occasions! Another package was totally sent back to the shipper for some unknown reason! This place BLOWS!!!! read more

I am thoroughly disgusted with the service. I have sent a time sensitive document from GA and paid a premium for the service. Guess what - not only has the package not been delivered, the postal worker didn't leave any documentation as to when the delivery "was attempted" so that the recipient could take next steps. I stopped using the USPS a long time ago for anything of importance. I guess this just confirms that they are incompetent and delivery person #44 doesn't take his job seriously. read more

Zero stars if I could. I have been at this State Street location twice in the past week due to location but never again. First, I went before work because I needed to mail something and this office was listed as being open at 8:00am. I got there at 8:00am, there was a line, and by 8:10 the service window had still not opened and I left without mailing my packages. Today, I needed to mail more packages with pre-paid labels. When I FINALLY got to the service counter, the employee told me to "just put them over there." Over where?! When I tried to ask for a more specific instruction he didn't even respond and I put them in a basket in another window. I haven't received any kind of shipping confirmation, which I usually do. I'm afraid I'm going to lose these packages and have to seek repayment for the contents. What a headache. Moral of the story is that you're probably in better shape spending an extra 30 minutes to go to another office because it's worse than the DMV here. read more

This is the worst P.O. ever. Clerk 06 was VERY rude ! NO reason ! I came to your P.O. during my lunch break which I work in Hackensack and I regret coming in She made me feel so upset. I was in a complete shock how she behaved. Completely disgusted with her. Will never step in your P.O. ever again. Thank god I don't live in Hackensack. I will wait after work and go to my town P.O. staff there are respectful. What is wrong with you people at Hackensack P.O. low blow ! I saw all the other people s reviews. I am not the only one ! No star for your P.O. at all. Unfortunately was forced to choose ONE star so I can post this ! read more

I began an online business and was new to commercial shipping. I was freaking out because I was awaiting the usual emails about the products being shipped. The woman was so informative about the scanning process they do. And if I didn't get an initial scan email for the package, the next person would definitely do it. And that is what happened. So when I don't see an email for a package that night, I wait for the next day to check the tracking and its there! No one has ever explained the process like this place. So thank you for taking the time. read more

Very friendly staff. I went in with wrong package, the lady told me the right info, and help me repack the stuff nicely.

My local go-to Post office, friendly staff and the Saturday hours work well for me.

my parents haven't received their mail in a week, calling at 3pm to let the manager know there must be an issue because they receive mail on a daily basis..this place should be open now but no one picks up the phone. read more

I don't send mail often, but when I do, I use this post office. Every time I've come here, the staff has been friendly, but also really helpful/patient. They're also pretty fast. Leo had me out of there in 3 minutes. read more