what's the point of having clerks if they aren't going to actually help? if i'm asking for your…read morehelp bc i don't know what im doing maybe walk me thru it instead of pointing me to the counter behind us and telling me to do my stuff there. idk what to do lady! that's why im asking you. super unhelpful imma just go to fedex

After living in this state for almost literally forever and at different residences, I had the…read moreunfortunate situation with my mail carrier at my place after I moved there last summer, would give me my mail and then some but return at least 5 packages that were necessary and important in their own way. I stopped by when I checked in via yelp to correct the situation. On a late Saturday morning, spent about a hour in line and the ladies were kind and helpful but was told a few times I would need to fill out a green form to receive all my mail and that it would take 2 weeks to complete. I told her that Ive moved countless times and never had an establishment or a carrier not give that info or provide a form to me, as usps online is easy to update as is. Unfortunately the saga stretched up until last week when another package was returned after the fact and I called to usps to escalate the issue. The reply from the Lakewood office was quick enough but strange as the supervisor in email didnt acknowledge the error with her front end staff and carrier, didn't apologize the green form I signed was lost or for her carrier being petty and not giving the form in my mailbox as they should have been. Even us leaving notes for the carrier, it kept going. However they had me sign it again with now the carrier giving me a green form in my mailbox. Ive had at least 3 other corporate carriers find me (Amazon, FedEx, Trackit) multiple times since being here yet it seems the stigma of USPS precedes this location as well. Lately last few packages have arrived since then yet Im still a bit apprehensive every time! If theres a reply from usps on here, Im happy to share more receipts :)

Going to the post office ranks right up there with the joys of the DMV and the dentist however it's…read moregood to see offices like this changing the perception of postal workers... at least here. This post office is hard to find and it actually doesn't even look to be open but actually had good service. There was only one postal employee but he quickly handled everyone that came in all while helping me with my shipment questions and issue. He was polite, knowledgeable and even had a sense of humor which is RARE with postal workers who routinely seem to be on the verge of biting your head off for asking legitimate questions. I've been to offices with 3 workers who methodically handle each customer then walk away for 10 minutes like they're hoping the slow pace will somehow equate to less customer interaction. Overall, I've been to a lot of USPS to know that this type of service is not typical however I had to give kudos when I did experience service you should expect but sadly do not nowadays.

Pretty good experience than what you would normally expect to get at a US Post Office, in regards…read moreto their passport services. From picture taking, to filing etc. One draw back is their parking (lack of it).

The clerk Chong was very rude + berated me in front of customers because I forgot to tell her at…read morethe beginning of our transaction, I was mailing a book. I apologized. She continued to berate me about how there were many customers in line + she was very busy. She did the transaction over. When the screen popped up about how was my service today (5 different emoji icons from frowns to smiles) she quickly reached over + pressed the green smiley face emoji for great service on the customer touch screen!!! Rude, unprofessional + unacceptable!!!

I just returned from a very disappointing visit from the Tacoma USPS location on 4001 Pine St. The…read moreemployee who failed to assist me, named Mark, was of no assistance. I tried to find a USPS location in Olympia - as my package was dropped off at a "parcel locker" instead of the address reflected on the shipping label. Mark could do nothing for me except his response being "google it". Really? Mark must have assumed I am ignorant and haven't tried googling, calling USPS and visiting the USPS website trying to find a USPS post office with a 98512 address. Complete waste of time visiting the Tacoma Pine St location. Mark just stared at me like he didn't understand English. We as tax payers are paying for salaries of incompetent employees.

This UPS store consistently lies to customers. I tried to drop off a return from Amazon and was…read moretold I could not ship it because it is in a manufacturers box. They said the online instructions say it's a "Customer Pack", which means the customer packs it. Last time they said this, I asked what that means and they said it could not have any business logos or photos on the box. So this time my box was completely blank save for one sticker, which I suggested I could remove. I was told I could not ship it and that it had to be packed in another box. So, once again I drove to the University Place UPS store and they took my box. I asked if there are any restrictions on the box I ship something back in, they told me only if the box is too big then it is considered an oversize. I should have known they would do this because it isn't the first time. So, save your money and go to the UP store. Unless you want to be lied to and forced into buying their boxes out of convenience.

The absolute worst experience I've ever had at a UPS. I travel a lot for the military and deal with…read moreUPS's often. The manager Sofia lied to me multiple times after I delivered my medication there through usps. She said they send it back right away if we don't have a mailbox. Sorry, I didn't want to open a mailbox. I previously sent 2 packages from Amazon a week prior here with no hassles. I told her since she lied and held my package. I had to get the medication for 3x the price, since she held my package hostage because I didn't open a mailbox there. Long story short they will gouge you for your money. Save your time and money and don't waste your time with this incompetent, rude and liar of a manager Sofia.

I wish you could give a zero I went in and spoke to these people about an important piece of mail I…read morewas receiving, and then we had my mail held I go back in to collect the mail in the same lady tells me that I'm doing it illegally when she's the one that told me how to do it. Then I never get the piece of mail that I'm asking for. This is the worst post office ever. I went in five times to collect mail and then when I got there she said oh it's not your name ..... terrible, older, blonde, haired woman. I cannot remember her name but she's awful and she should not be working with customers. She should take a note from a post office that's on about 236th I think it's 336th and Federal Way. They are amazing. I've had my mail switched over a few times since going through a divorce. This woman is the worst.

Having the supervisor not being able to answer any phone calls explains why the drivers can't…read moredeliver

A package has been lost at the Warner St facility. I filed a service request, but a local…read moresupervisor summarily closed the request prior to locating the package. This supervisor will not answer his phone, nor will he respond to emails. The package remains lost, even though the supervisor indicates that it arrived at his facility, and this supervisor has washed his hands of it.

I wish I could give a negative star! The lack of care, the lack of service displayed by not only my…read moremail person but the local postal offices and transfer station is sickening. They continue to not deliver my mail, they say I have moved and don't even attempt to deliver anything. Good luck getting someone on the line to talk about the issue. They never answer!

Staff were really bleh.. the African American woman with the knot on her forehead was very pushy…read moreand impatient. It was my first time mailing a package and she expected me to know everything. If you hate your job, just say that.

I called to get some assistance regarding a lost wallet was treated with such disrespect I asked if…read morethey could look in there lost and found to please Make sure they told me they were the only one who worked there and no wallet. I than asked if you could please check anyways to which they hung up on me. I have heard alot of bad things about them about their service and they have shown me that they live up to there reputation of not having expedient service. Not a place I'd recommend to anyone.

I recommend that you AVOID THE UNIVERSITY PLACE UPS STORE AT ALL COSTS... There are several others…read morein the area that provide really good service, better hours and have MUCH EASIER parking .This store provides truly terrible customer service. We have had this box for a few years... access/ parking was horrible. They seem to go though employees like water... The owner is a stressed out, rude young man... When my husband and I finally gave up and came in to close our box... he said to my husband, "he didn't care if this 80 year man closed his box or not" (btw my husband is only 70... :-)... truly bizarre behaviour... It was an unbelievable exchange. I've never seen anything like it. If you read this please share with your friends in the area... close your box and find better service and a business owner that cares about his customers.

I was flabbergasted by the amount of one star reviews for this place, but then looked further and…read moreevery UPS store in the area has 2-3 star average reviews so maybe it just comes with the job. Me personally, I haven't had any issues. My mom and I used to have a box here so we came and got mail a lot, and I also sell online so I send some things out too. They even take my USPS mail unless it's oversized. The employees have always been kind to my mother and I and even remember our names. They've also offered to help us bring out packages when there's no other customers which they don't have to do. I feel bad I don't remember their names! I'm horrible with names. Parking is awful but that's not their fault. I've only had great experiences here!

I have officially lost all trust in the postal system. I was expecting to pick up 1 piece of mail…read morethat was delivered priority mail which required a signature. I made 3 attempts to get this letter and I was told that it couldn't be found. I guess I'm suppose to be ok with my mail being lost or stolen. In any event, I'm not satisfied with the results and I would not recommend anyone to use the services at this post office location.

I would like to recognize Tim for being so helpful at the service window. I currently don't have…read moreanyone to accept packages on my behalf and it's almost impossible for me to get away from work. With everything they have to do, it's nice to know that great customer service is still a priority.

I had my Balikbayan box picked more than a month ago. I tracked my box with the tracking number in…read moremy receipt. I was calling the Lakewood office so many times and many days and no one was answering what happened to my box. I called the 1-800 number and the customer service does not know what happened to my balikbayan box. They said the customer service in the Philippines has sent several emails and the Lakewood branch is not answering their emails. I am now wondering if my box got lost or was never sent out to the Philippines and is still in the US warehouse. It has been two weeks that I kept on calling Lakewood office (no one answers the phone) and the 1-800 and they cannot give me an answer. and I hope someone will take a stand on this issue and provide an answer. In all the time that I am sending balikbayan box, this is the first time that it happened to me and no one can give me an answer. This is really frustrating and is giving me an anxiety with the thought that they lost it my BBox.

They have always been very nice and helpful with all of our shipments…read more Kind and very professional when picking up from our home in Auburn, WA.