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    The UPS Store

    2.4 (54 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 week ago

    Services - The UPS Store

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    Amazon specifically states not to box or label return.

    I came to drop off an Amazon return and the associate would not accept my return unless he charged me for printing my label, buying a box and packaging the return, a small paper shredder. I tried explaining that I always bring returns and they go in a bag. He argued that his instructions state the package needed to be boxed and he moved on to the next person stating I could pay for services or leave. The service was horrible and unhelpful. The below image from Amazon specifically states not to box or label the return!

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    1 year ago

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    Local

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    7 months ago

    Helpful 1
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    11 months ago

    Helpful 0
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    2 years ago

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    3 years ago

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    Photo of Local

    Local

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    3 years ago

    Business owner information

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    Local

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    3 years ago

    Business owner information

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    Local

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    5 years ago

    Business owner information

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    Local

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    2 years ago

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    4 years ago

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    2 years ago

    Business owner information

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    Local

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    11 years ago

    Helpful 1
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    3 years ago

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    3 years ago

    Had a free Amazon return lady charge $10 to tape the box ridiculous! Ups pick up is cheaper than that, so is a roll of tape

    Business owner information

    Photo of Local

    Local

    Helpful 1
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    3 years ago

    Helpful 2
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    3 years ago

    Awesome service with a smile - even though I brought in a gazillion items to return to amazon

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    Photo of Local

    Local

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    3 years ago

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    5 years ago

    Business owner information

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    Local

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    5 years ago

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    8 years ago

    Business owner information

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    Local

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    Photo of Piper C.
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    7 years ago

    Helpful 2
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    8 years ago

    Helpful 1
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    7 years ago

    Business owner information

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    Local

    Helpful 1
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    12 years ago

    Helpful 1
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    12 years ago

    Helpful 1
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    8 years ago

    Business owner information

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    Local

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    6 years ago

    Business owner information

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    Local

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    5 years ago

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    6 years ago

    The ups on Bridgeport in Lakewood wa has horrible customer service. The short Mexican lady at the register was rude and racist.

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    Local

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    7 years ago

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    Local

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    7 years ago

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    9 years ago

    We recently were in need of a UPS personal mailbox and the process was super smooth and convenient. Thanks!

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    11 years ago

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    10 years ago

    Rudest customer service you will encounter. Also don't expect them to be helpful or expedient, as a customer you are bothering them.

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    Photo of Gloriana M.

    Gloriana M.

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    9 years ago

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    12 years ago

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    14 years ago

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    Gloriana M.

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    8 years ago

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    10 years ago

    Helpful 3
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    12 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    We recently were in need of a UPS personal mailbox and the process was super smooth and convenient.

    Mentioned in 2 reviews

    Read more highlights

    US Post Office

    US Post Office

    1.5
    (55 reviews)

    After living in this state for almost literally forever and at different residences, I had the…read moreunfortunate situation with my mail carrier at my place after I moved there last summer, would give me my mail and then some but return at least 5 packages that were necessary and important in their own way. I stopped by when I checked in via yelp to correct the situation. On a late Saturday morning, spent about a hour in line and the ladies were kind and helpful but was told a few times I would need to fill out a green form to receive all my mail and that it would take 2 weeks to complete. I told her that Ive moved countless times and never had an establishment or a carrier not give that info or provide a form to me, as usps online is easy to update as is. Unfortunately the saga stretched up until last week when another package was returned after the fact and I called to usps to escalate the issue. The reply from the Lakewood office was quick enough but strange as the supervisor in email didnt acknowledge the error with her front end staff and carrier, didn't apologize the green form I signed was lost or for her carrier being petty and not giving the form in my mailbox as they should have been. Even us leaving notes for the carrier, it kept going. However they had me sign it again with now the carrier giving me a green form in my mailbox. Ive had at least 3 other corporate carriers find me (Amazon, FedEx, Trackit) multiple times since being here yet it seems the stigma of USPS precedes this location as well. Lately last few packages have arrived since then yet Im still a bit apprehensive every time! If theres a reply from usps on here, Im happy to share more receipts :)

    Coming from Puyallup knowing the lobby closed at 8pm get there at 730 lobby closed seems like they…read moreset their own rules really can't stand that place

    The UPS Store - copyshops - Updated June 2026

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