This UPS store consistently lies to customers. I tried to drop off a return from Amazon and was told I could not ship it because it is in a manufacturers box. They said the online instructions say it's a "Customer Pack", which means the customer packs it. Last time they said this, I asked what that means and they said it could not have any business logos or photos on the box. So this time my box was completely blank save for one sticker, which I suggested I could remove. I was told I could not ship it and that it had to be packed in another box. So, once again I drove to the University Place UPS store and they took my box. I asked if there are any restrictions on the box I ship something back in, they told me only if the box is too big then it is considered an oversize. I should have known they would do this because it isn't the first time. So, save your money and go to the UP store. Unless you want to be lied to and forced into buying their boxes out of convenience. read more

The UPS Store - Original Review and Businesses response. Which includes their false statement about my package. - Printing Services Near Me - Lakewood, Washington

The absolute worst experience I've ever had at a UPS. I travel a lot for the military and deal with UPS's often. The manager Sofia lied to me multiple times after I delivered my medication there through usps. She said they send it back right away if we don't have a mailbox. Sorry, I didn't want to open a mailbox. I previously sent 2 packages from Amazon a week prior here with no hassles. I told her since she lied and held my package. I had to get the medication for 3x the price, since she held my package hostage because I didn't open a mailbox there. Long story short they will gouge you for your money. Save your time and money and don't waste your time with this incompetent, rude and liar of a manager Sofia. read more

The UPS store in Lakewood is not UPS. It is a franchise that doesn't adher to the requirements of UPS. They are scamming the general public including how they run their business. If someone sends a package to be delivered by a specific date and time and they fail, they will not refund your money. They provide an excuse that is false. Sadly we are stuck with little to no options for shipping. The Lakewood, WA UPS store lacks integrity and gladly takes as much money from you as possible with no value in return. I lost $301.10 shipping a package overnight to arrive at 9:30 AM. It arrived 25 hours late. These stores are NOT UPS. read more

Rude employee, John! owner has been emailed and UPS corporate notified! I'll be finding a better UPS store to do business with. read more

I often have to use UPS for package mailing and shredding services. I like this UPS because they greet me with eye contact and I don't feel like a basic Amazon return ( drop it and go). The owner even comes out and helps. read more

I stopped in at this UPS store to drop off an Amazon return. My Amazon return was no label and No packaging required. A very friendly counter clerk helped me right away. She scanned my return code, and asked if I would like a receipt. I replied, yes, I would like a receipt. Also, I said, the little envelope is not sealed shut. "Not a problem" the gals says and hands me the receipt. As I'm saying thanks to the gal, the manager who was standing behind her, says, "you are required to seal the package and attach a return Label ma'am." The clerk, looking confused says, "no, it's Amazon." About the same time I also said to him something like, "yeah, that is not what the instructions say." He then proceeded to tell me that I was wrong. To which I replied, "show me where it says, I am required to package and label the return, because sir, what I see says the exact opposite." He fumbled for words, and finally replied, "well I can't show you where it says that, but it is a requirement. But we'll put a price of tape on it this time." read more

Incredibly bad customer service. They were going to charge me over $5 to put a piece of tape on my package. Unbelievably inhospitable. Will never use them again, rude and snarky counter help. I see several other people with the same complaint. I usex this location exclusively for years, NEVER AGAIN. There is a closer store with friendlier people. You lose business by being incredibly petty and cheap. read more

I came to drop off an Amazon return and the associate would not accept my return unless he charged me for printing my label, buying a box and packaging the return, a small paper shredder. I tried explaining that I always bring returns and they go in a bag. He argued that his instructions state the package needed to be boxed and he moved on to the next person stating I could pay for services or leave. The service was horrible and unhelpful. The below image from Amazon specifically states not to box or label the return! read more

The UPS Store - Amazon specifically states not to box or label return. - Printing Services Near Me - Lakewood, Washington

Extremely rude and unhelpful. Ordered a package that was delivered there already and they kept saying it wasn't even though I was looking at my package. They finally decided to stop being lazy and look for it and they found it. And when they realized they were wrong they continued to be rude and say they weren't allowed to give me my package. Don't go here. read more

Had to return an item from Amazon at a UPS store, my box wasn't "sealed" so the employee tried to charge me $4.99 plus tax for 15 inches of box tape. Forget that, I refuse to do business with UPS again after this ridiculousness. What a terrible scam?! Update: I taped up my box and went to a different UPS location and they were gladly helping people out with tape for free, so now I know this guy in Lakewood was just being petty. Avoid this location, any other location likely doesn't have this problem. read more

worst place to go. There is no customer service. the management there sucks. sofia is rude and cocky. I didn't know what I was doing because it was my first time doing an Amazon return. she told me if I'm not ready then to step out of line so she can help those who are ready. I explained this was my first time n she told me to read the instructions and get out of line. another staff member tried to explain to me that I needed to email my label in order to do a return and Sofia told her to let me figure it out on my own. totally unprofessional and rude. would not recommend at all. Sofia smelt of cigarette breath and bad odor. read more

Came here to pick up a package. The lady was very friendly. Good service. The place is quite clean. read more

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This location I do NOT reccomend, go to the university place location PLEASE!!! They're friendly over there. The UPS Lakewood location charges 5$ for a single strip of tape, no one else does that. The manager always seems to be sick and is always coughing all over the place and will have her mask pulled down while coughing??? I was being helped by a tall slender lady who was so sweet, and the manager even walks up, stands directly behind her and berates her. I've seen the tall lady here several times so she's not new and knows what she's doing. The manager and owner are both highly unprofessional. read more

Had a free Amazon return lady charge $10 to tape the box ridiculous! Ups pick up is cheaper than that, so is a roll of tape

Unusually hostile atmosphere. walked in and the workers were very friendly and sociable! Made Me feel very at home, but then whoever the Manager was came over and got onto them infront of Me and really made things awkward. I've had other friends tell Me the same thing when they go there to have things shipped out. I would say she definitely needs to take it down a notch and loosen up her leadership style because its very discomforting walking in and seeing the Worker's smiles turn into frowns when she walks by. Go somewhere else if at all possible. read more

Awesome service with a smile - even though I brought in a gazillion items to return to amazon

I return Amazon packages here regularly. Last one required a box. It was in a box but not taped. I asked if they had a piece of tape. Nope. How can you be a shipping store without tape? Had to purchase a bag. Ridiculous. Will use University Place from now on read more

Excellent service, advice and shipping knowledge. Impressed with the speed of service and their ability to handle the high volume and demand of customers. read more

I wish I could give the store zero stars... how do I even start.. I went to this UPS store on July 7, 2021 to ship my camera. THE MANAGER at the store attended me, he'd asked what was inside the package, I told him a camera, he asked for the value of the camera, I said $1500, he then asked if I wanted insurance, I asked if I chose the "sign to deliver option" if I would still need insurance, he then replied that I would be fine with that option so I decided to not put insurance because of this (thinking they were gonna be responsible for any loss).. almost a month has passed and my camera is missing, last place it was seen was in a UPS facility. Now UPS is telling me that I'm only getting $100 for the lost package.. this is not justifiable, UPS needs to compensate for my livelihood! If I don't get compensated accordingly, I will have to take this matter into legal terms. read more

What is with the turn over at this location? One day there is a very helpful new Manager named Kaisa, I believe, after letting go of Shad, who was AMAZING! Kaisa, was friendly & helpful. I walked in Saturday to pick up packages & mail & the young lady behind the counter was very rude. I stayed at this location because new Management took over about 3 years ago. Now, I am seriously debating leaving and going back to the post office. Sad......just saying. read more

These guys are always so friendly. I go in here decently regularly and I never struggle with them being rude to me or making me pay more than I should for packaging that they could easily do they don't mind taping on labels for me. I've been to other UPS stores where they made me buy tape just so I could take my label on a package these guys are extremely friendly and I never dread going in there. read more

Young inexperienced individuals, without basic skill sets to obtain "best" packaging.. No knowledge of A2+B2= C2. Worked on tasks of store maint., no coust. service. Disengaged from meet greet and service the task customers seek. read more

The notarty has a very pissy attitude an thinks its ok to bitch about having to work within ears reach of customers. I needed documents notartized for school. Got turned away bc i had already filled out my name to save HER an ME some time. Sucks bc this location is close but i rather pay for great customers service then deal with a shitty attiude. read more

Great local UPS retail store that can help you with pretty much anything! I come here when I need a little extra assistance, when over the phone help just doesn't cut it. They are all super friendly in there, even when it's crazy busy! You need a stamp, they got it? An envelope they got that too:) Looking at the previous reviews, it seems that one bad experience heeds a blasting? Not so, we should all remember that this is a face forwarding store that is here to help you,"assist," you, not do it ALL for you. Thank you UPS for being there to help me with my shipping/mailing needs! read more

Super friendly, easy drop in and walk out. Amazon said I would have to pay for shipping so I thought I pay at UPS but the guy was like nope, they probably deduct from your account! So all I had to do was give it to the guy and I was set to go. read more

I have been a customer here for coming up on 3 years now,new people and new management policy's have taken the service out of customer service,was treated like my business did not matter and I will not be going back,with their new policies and attitude towards customer service won't take long to close it's doors,steer clear... read more

Honestly, I don't understand why the climate is so rude and hostile. The employees (specifically, Vince on July 1st) act as though they are doing you a favor. When in fact, businesses do not operate without customers. This was not the first time I have encountered poor customer service at this store. The first time I thought it was just a bad day, but every time I go in, the same. Unfortunately, I will have to put up with it because of my Amazon returns and very close proximity to my home. I really think the owner should take a look how they are training their employees first and then the employee. read more

Love this location... all the employees and staff are so friendly and helpful. They even alway pleasantly handle my international packages even though it is alot of paperwork and time consuming on their end. Everything I mail from here makes it safely to its destination even internationally. So much better then the Lakewood FEDEX or US post office in every way! read more

The ups on Bridgeport in Lakewood wa has horrible customer service. The short Mexican lady at the register was rude and racist.

Been a box holder at UPS Lakewood #4866 for a few years now. Loved the original staff, very friendly, always upbeat and learned my box number so quickly, they would grab my packages before I could even get to the box to retrieve my mail and reminder slip, not what I expected at all, but it was much appreciated. Great customer service always!! No issues with packing items for shipment. New ownership I believe in the last year or so, lots of rough spots to overcome with new staff the first few months, understandable but frustrating at times. Seriously considered closing my box and moving elsewhere a time or two, but the location is close and the hassle of change of address convinced me to give it a bit more time. I have seen an improvement in service, even during the recent holiday rush, so decided a review was in order. With all that said, two team members, have been outstanding since day one, Jyofi and Justine. Both are very friendly, always a greeting as you walk in, and on top of their job duties 100%. It's always a pleasant experience when they are behind the counter. Now, if they could only do something about that parking lot. Congestion is an understatement. read more

Went to the Lakewood UPS store at 2:45 pm on Saturday 19 Oct to ship out a two piece Tuba. The larger piece was the body at 44 pounds. The young female working the receiving and weighing station nearest the front door, took my 44 pound package off the scale turned around walked two or 3 steps and dropped it from about 3 feet off the ground so that it slammed on the floor with a loud thud. I could not believe an employee would be so callous as to drop any package 3 feet and in plain sight of the customer. I immediately told her that she was mis handling a $4,000 dollar Tuba and she may have dented the elbow when she dropped it. Her response was equally shocking, "well if you have insurance then you can file a claim"! I told her that dropping any package 3 feet is wrong and certainly does not bode well with customers and there was no reason that I or any customer should be subjected to that kind of mis handling. Now I have to wait 5 days before I find out from the recipient if there was any damage caused by her mis handling. I will not be served by this employee again and I will be sure to ask the clerk to handle my shipment with care. This was totally unacceptable.......be warned and be prepared when you go to that store......... read more

We recently were in need of a UPS personal mailbox and the process was super smooth and convenient. Thanks!

The folks at this UPS store are pretty fantastic. I've dealt with them countless times when picking up packages and shipping. They are always very helpful, considerate and generally polite. A lot of times I see them dealing with difficult customers (people who have a hard time understanding what they are clearly saying) and it's frustrating to see because it's not their fault, yet they remain polite despite the stubbornness, or confusion of customers. Regardless of all challenges, they remain positive and professional. Would recommend this UPS store specifically to anyone. read more

Rudest customer service you will encounter. Also don't expect them to be helpful or expedient, as a customer you are bothering them.

Very helpful. Great customer service. I came in with a lot of questions and they were able to answer them all. I was very paranoid with my packages and wanted my stuff to be done properly and protected right. They made sure do just that. Thanks for your help Arionna and Stephanie. read more

Do not use this store. They are very disrespectful. Not only were they rude to me they used racial slurs about the white woman that was on the phone who was not happy with the service. They spoke to her very rude on the phone and they proceeded to discuss what they thought about the customers while I was standing there. She never asked me for what level of insurance I wanted on a package so when the process was almost complete I asked and she told me that I should have told her that I wanted insurance at the beginning. I will never use this place again. read more

Took time out of my work schedule to drive here to drop off a return that was sent to me incorrectly. Told them it needed to go back to the business. The next day.... the same package is dropped back at my door. When I call they tell me it must be a driver error and to drive back up there to redo.... or spend 20 - 30 minutes on the phone with UPS about it.... either way I'm the one who has to jump through circus hoops to get the job done right apparently. Called UPS and they wanted to charge me to p/u and my best bet was to drive back in the store. The rep said the store clerk should have verified the ship from address using the tracking number but sometimes the UPS store reps "cut corners" since they are either not trained well enough or just don't care. Two days later.... the driver brings the package AGAIN to my address although I THREE TIMES put the ship to address on the box and packaging. Finally the driver said he would take care of it which has me concerned the package is in UPS Hell. Overall, it doesn't matter whose fault it is gas is too much to drop the ball for something that seems as lazy as this. Making people drive twice because you didn't do your job and then come to your house twice on a package clearly marked to ship to another is unacceptable and just adds to the UPS and FEDEX urban legends about "we don't give a crap" motto. Maybe that should be plastered on the side of their trucks now. read more

I was in the Lakewood UPS store on October 9, 2018 and received possibly the worst customer service I have ever received in any business I have been in. No surprise (given the poor packing that I witnessed) that my shipment, which was of irreplaceable value and I explained that to the staff, arrived broken. I have called (253) 983-0454 multiple times and it goes directly to a voicemail with a full mailbox. Again, no surprise given the lack of professionalism in this UPS store. I would like a contact number for the owner of this business. read more

Would be nice just to have an attempt at being helpful. Have to ship things all the time and I'm always anxious when I have to go to the UPS store read more

There is a very friendly staff here who is willing to help you with all your needs. I have zero complaints for this place except for that they're always smiling I guess if that's a bad thing! read more