I arrive at this business very distraught and almost heartbroken... I had been to two other…read moreshipping places here in Lansing only to be refused... I called here initially and they ensured that they would be able to package my items and ship them safely to me... I am overly grateful for their self-confidence and their ability to ship my item to me. They were highly confident in their ability and very professional with the way they handled my items being shipped to me. I am very grateful and would definitely recommend this business location to others

Here goes with my first public review ever written. Apologies in advance for the length but the…read morecustomer experience we had was as awful as you can get. My story starts off with a simple need to drop off some packages. Unfortunately, I just had knee surgery and am currently on crutches. My girlfriend has a leg injury which requires her to wear a brace and not carry too much weight. So obviously, we needed help getting our packages out of her car, one being a very large, heavy box. We were fortunate that a friend put the package in her car for us beforehand, but we would not be able to get it out without help. Once we pull up next to the store, my girlfriend goes into the mostly empty store to ask one of the two employees working for help. Being stressed out from the daunting task of getting the packages into the store, my girlfriend thought it harmless to quickly ask if there was someone who could assist us as we couldn't physically get the boxes without help. Unfortunately, the employee at the desk was still helping a customer and - instead of asking the other associate to come out, explain the store policy, or to simply ask for a few moments to finish up - her only response was, "we have a dolly." So, of course, my girlfriend explains again that I'm on crutches and she has a leg injury. Once again, the same four-word response, "we have a dolly." Since there was clearly no other help coming from the UPS employee, my girlfriend then takes the dolly out to the car to take the box out herself with incredible difficulty. I even had to move a box into the store by hitting it with my crutches while trying to maneuver, after opening the door without any assistance. Finally, the other employee comes to prop the door open after I've done all that and no longer need her help. Regardless, I thanked her. Thankfully, a customer that came later was leaving and offered to help us, as it was obvious to everyone but the two UPS employees that we couldn't do this on our own. At this point, the initial employee had yet to move from behind the counter and the other employee had gone back to her post. With this kind customer's help, we managed to get the box on the dolly, then to the counter. At this point, some other customers started showing up and a different thoughtful person offered to help us get the boxes up. We were grateful as the employees behind the counter again acted like nothing was out of the ordinary and actually seemed to be impatient that we were slow in getting our package on the counter. After we finally managed to get both packages squared away, the employee was clearly annoyed at how long we took, even though we asked the customers behind us to go ahead as we would need extra time. She scanned our packages and snapped at my girlfriend when she asked to make sure the correct shipping label was attached to the right box. So, it is clear that the two UPS employees' time and effort are far more important than coming to the aid of two customers in need of help - or even communicating with us to explain their lack of action. Never in my life have I been treated with such indifference and rudeness, especially when all that was being asked was that we get some assistance with our very obvious physical limitations.

Clerks are consistently pleasant, patient, and extremely helpful. Usually adequately staffed, and…read morewait times are reasonable. I've observed Post Office staff working with all kinds of people: young, old, crabby, polite. I've never seen the staff be anything but helpful and respectful. Definitely my favorite Post Office in the Lansing area.

This location sucks!! Whoever helped us on February 24 at 6:46 pm doesn't know what she was doing!…read moreThis is ridiculous! You need to ACTUALLY teach your employees how to do something!! Certified Mail?? Please. It's been slow as molasses and the destination was in Lansing and now it's sitting around in Detroit probably coming back to us because you didn't put out enough postage?? Why don't you relearn your job and stop acting like you know what you're doing when you don't know jack!! You are dealing with delicate documents! That was our taxes lady!!! How would you like having your important documentation being put around in limbo!! Wish I knew your name because I would tell people not to deal with you!! My husband and I are definitely upset and not happy with this location, very unprofessional, very lazy and Definitely incompetent as heck!! Just don't go! Maybe some people actually send it out right but this woman who helped us did not! We should have just done it ourselves! Truly, truly disappointed and upset!! Hopefully, I can redo my taxes and mail them out still but I will never trust other people to handle my important paperwork!! Get it together you guys for real!!

First and foremost- Carrie is OUTSTANDING!!!! My fiancé and I came in to get our tags renewed to…read morethe Mason location. We made an appointment and were prepared to still wait and even go up separately. Not only did they get us in immediately (even though we were 10 minutes early), but we were able to go up together and received THE BEST SERVICE WE'VE EVER RECEIVED AT THE SOS IN OUR LIVES! Carrie is fast, professional, and personable! If we could request her for future transactions, we would NEVER go to anyone or any other location again! Thank you, Carrie! You are certainly exceptional! :-)

Quicker than most, this place gets the work done and will leave you feeling completed. If not they…read morecan give you a stamped return pass to skip the line! Amazing! Oh wow, here comes my new ride...I gotta go and put a plate on it! Make an appointment to get yours today!

This company works magic! Flew in from Phoenix, forgot my flyers and within ten minutes I have…read moreflyers in my hot little hands for an affordable price. WOW! AND!!! With so much love and friendliness from the staff!

Oh my goodness, I can not adequately express what a great experience we had with this wonderful…read morecompany. Planning a memorial service is stressful enough, without the added pressure of putting a program together. I saw the great reviews on Yelp and decided to try my luck with this business. Not only did they get the job done with great care and concern, they went above and beyond. The sweet gesture of offering me an ice cream was so special because the friend we were celebrating had requested an ice cream social after the ceremony. (Godwink) So needless to say, I highly recommend this company for your printing needs. Carrie and her staff are experienced, professional and most of all, so caring and kind! Thank You!

This is a late post, but the couple running this place was great!!! We were desperate to find a…read moremoving truck at the last minute and this place had what we needed and made it happen. The entire transaction was smooth from the start to finish. The couple was so kind and personable. I truly recommend this location for anyone looking for a quick u-haul rental in the local area. Very nice business and much success to you both.

Absolutely amazing company! Great customer service! Tammy is a total rockstar! Super sweet and…read moreknowledgable. She printed some casting flyers for my film when I was here from LA shooting in Michigan. She worked with my fish timeline! Prices are great, quality is amazing! This will be my new print company when I'm in town!

I know people who use them and believe them to be very good... but no reply at all!! i sent them a…read morerequest for a quote and two phone calls over two days, no answer, just voice mail....Maybe it's a small business and someone is sick? strange..

Great service, best washers and employees. It's my first laundromat and Edwin hooked me up and gave…read moreme all the info I needed and was super nice.

The first time I walked in I was greeted and was helped right away. I received an explanation of…read morehow to operate the washer (pay in coins, app, credit/debit) and the layout of the facility which was SUPER helpful. The establishment is kept very CLEAN. They provide additional services so make sure to check their website. The washer and dryer machines are fantastic (Huebsch). Roughly 23 minutes in the washer! I'd recommend downloading the app as you can pay and receive credits for each washer/dryer cycle. The app will also show how many machines are available and the remaining time left in the cycle. I've been going here a few weeks because my washer is broken. I am very glad I found this place and have been returning weekly.

Capital City Reprographics has done lots of work for my business - from unique business cards to…read morecatalogues to advertising flyers. In addition, I have seen amazing reproductions done for local artists! It's hard to tell the copies from the originals! I can also get my paper and ink supplies from Cap City at a great discount. I highly recommend them for everything from personalized Xmas cards or wedding invitations to banners and fine art!

As a former employee and former customer of CapCityRepro I can attest that you will overpay for an…read moreunder-quality product. IF they actually make it in-house it will be made with out-dated, barely functioning printers and worn equipment; but most likely they will just outsource it and price hike it unfairly and too high! There are much better choices out there, online and locally, that will be much more knowledgeable and skilled at printing and designing your project. The people in charge of this place definitely do not support local, they treat their customers slightly better than their employees and that's not saying much, and they have zero knowledge of Fine Art. The motto here is "Quality Printing and Design," take that with a grain of salt! There is no quality control here! Go somewhere with people who understand and appreciate art, artists, and most importantly, their community! This is a VERY poorly managed "print shop". BUYER BEWARE!!