If I could I would give this establishment 0 stars! I needed a document notarized for the DMV, a…read morebill of sale to change titles. The document was notarized with many mistakes, David told us just to see what happens. When we got to the DMV the title got kicked back and we headed straight back to mailbox it! Maybe 15min had passed, returned to the store and David was happy to help us! But only if we paid the $10 again! $20 to have a document notarized is pretty steep!! Especially after a trained individual like, David tells us to go ahead and try! Why? Do he could get more money off of us? Either way this business is unprofessional and not customer friendly!

Absolutely love this place. The staff is always professional friendly and knowledgeable. I have…read morebeen a customer for years.

These guys give great service with a smile. Experts in shipping and packing. Ready for anything. I…read moream always greeted with a smile and they know how to make you feel smart. They are also a notary which has been helpful on several occasions. They have the great American spirit of doing for others as you would have them do for you.

I go there a lot and the other day the guy was supposed to charge me a dollar for the label and he…read morecharged me 3 so if I'm going to be ripped off I'm going to tell Amazon I will find a way to print my own labels they should have cameras recording every transaction

Customer service. I was just treated with disrespect. The blonde woman older woman in this store…read morehas a very bad attitude. I asked her a question and then I received attitude. Not really sure she knows her job that well if that was the problem, but I did nothing but ask a question. The brunette was very nice. I wish I never moved to the other lady when I was asked.

If I could use 0 stars I would. We are new to the area and I have used the UPS in the city that I…read morelived in for many years, and have always been satisfied. I walked into this store #2772 and have never been treated so poorly. I have worked in retail for over 32 years as a store manager of a large grocery store (Vons-Safeway), so I am aware of customer service. Your employee 129401 (the older employee) they may have been sharing the same register was so rude to me when I needed assistance for sending my amazon return. She claimed my return needed to be in the original box that it came in (the box came with 650.00 worth of products and the box was huge, so the box that the product came in within the box was taped and I handed it over to her and she said she couldn't accept it as it was because it needed to be in the 'original package', which it was and how I received it. She continued to explain that I needed to purchase packaging for the box to be sent. The instructions from amazon were - "Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply" The box was sealed and was the original box it came in, not the full box (650.00 box) but the box was sealed and secure. In the UPS store I frequented in California, I have returned other items and they scanned the QR code and slapped the label on the box and it was fine. The clerk kept telling me that it would not go through if it wasn't re-boxed. I had to pay an additional 12.23 for the package to be sent. Amazon had it as free shipping. I also had two labels I had sent through my email to be printed as we have just moved in and we haven't set up my printer. She said that it would not be ready until 5:00 pm, my visit was at 2:41. She was reluctant to check to see if it was in her queue to be printed, she finally printed only one copy (I had 2 pages to be printed) The copy was a UPS label for an item going to Boll and Branch. She told me that I probably will not get credit back because it was not re-boxed, which would probably cost me another 12.00. I had to send another item from Boll and Branch back in California and I sent it back exactly like I did, and did not have any problems. I just checked to make sure that the UPS tracking for the product from Boll and Branch and it did not go through until today. My whole experience literally made me shaken and want to throw up. The clerk was pleasant to others, but for some reason she was just awful to me. I am a Hispanic professional woman that has just retired. I wonder if that had anything to do with my transaction. The other clerk was very pleasant and kept looking over to her as she was working on my order. I typically do not ever write any type of review, but I am still shaking my head on how or why I was treated the way I was. I hope you can use this review for this particular clerk and let her know that it changed my whole mind on ever bringing my business to the store. I had to return a FedEx box as well up the street at Smart Printing Centers and it was a full 360 degrees difference. The clerk was cheerful, helpful and pleasant. What a difference. I will most likely using them for my shipping needs. It's unfortunate that as an owner/manager that you are showing your employees on how not to treat your customers. Three things that you have wrong in your synopsis. 1) The FedEx box never came into your establishment because I knew I had to take it up the street 2) The box did not contain hazardous materials. The box was the original box and there was nothing in there that was hazardous. 3) You still did not print my second page from my print job, which I paid for prior to arriving. It was 2:40 and it was the first time you checked the queue, your other employee stated as so. 4) You charge for boxes that are unnecessary for your own profit. I know now what 2 UPS offices I will not be visiting and or bringing my business to.

I recently used this business for a uhaul rental. The customer service probided at this location…read morewas very friendly and courteous. If in a situation to do any business this location offers I wouldn't hesitate! Top notch!

During this awful Covid19 pandemonium, I needed a reliable shipping service that was not only open,…read moreand using social distancing, but to also assist me with sending not only Easter gifts to my family (that I cannot go see in person), but also handle my grandson's 1st birthday gifts. This place rocked. Not only did she help me pack two packages for my family, but also was very friendly, reasonably priced and best of all, both families received the packages in less than two days. I would recommend this business to anyone.

Carrie at the UPS Store in Lebanon Missouri went far and away above and beyond excellent customer…read moreservice. She helped with my husband recalled medication, from packaging, labeling, and directions to ship. Thank you Carrie. Mychelle

From the owner: The UPS Store #3289 in Lebanon offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Down The Sidewalk From Smitty's.

Tammy was a HUGE help and went out of her way to locate a tracking number of a package for us!!!…read more The driver had already left but she took the time to look up on computer for us! Love the mid-west can-do attitude! Nan W.

The staff is straight-up vile. Don't waste your time with their garbage services. On a military…read morebase, you'd expect some decency, but if you don't buy their absurdly overpriced boxes, they'll flat-out ignore you. 1 star is too much

The Notary needs her credentials taken away. The paperwork she was helping us with was 100%…read morerejected. Nothing was notarized, stamped properly, or signed correctly by her. I'll be expecting a refund.

My husband and I called the UPS store to get some pricing on services. They were very helpful and…read moreprofeasional. When we arrived we were greeted and asked if we needed assistants. Betty Fischer was very helpful and accommodating. She made handled herself in a positive and professional manner. She made the process seamless and pleasant. She liatened to our needs and assisted us with getting everything done in an organized and friendly manner. It was a great experience. Anytime I go to this store, all the staff are amazing and I recommend using them for all your UPS needs.