Some things never seem to change. Just when you think it is safe to get back in the water, another shark appears. For years, and I mean years, people were breaking into our building with a POSTAL KEY! Yes, a bloody postal key. It seems we got a year reprieve and now it is starting all over again. Yesterday, it seems the postal person was in too much of a hurry to close the box, or perhaps there is another person with a postal key? Who the bloody hell knows anything these days. WE ARE SICK TO DEATH OF HAVING OUR MAIL STOLEN, whether it is from our postal boxes at the post office or from our security building. If caught, consider your ass pew pewed! read more

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The only reason I'm giving it two stars is because the service was good, but this is a one star location. This has to be one of the busiest post offices in the area, yet I've never seen more than two people working. Many times there is only one person working. I once went in at 8:30 AM, when they open and there were 9 people in front of me, and only one poor guy working. The line didn't shorten after me either. So it was about 20 minutes waiting. However, I've been here before with the same situation and it could be a 30 minute wait time. This isn't bad management but the gutting of USPS in real time and this is the effect. For a post office with this much volume, there should be at least 2 people working at all times. The employees were very nice and efficient, but I would stay away from this location because of the sheer volume. Perhaps it's the big parking lot that attracts people to this location. Not sure, but always expect a long wait time. read more

Updated review for a horribly unprofessional mail carrier and for staff at the USPS that don't follow protocol. My buildings mail carrier is grumpy and passive aggressive, you have to walk on eggshells around her. She doesn't notify you if she can't/won't/doesn't want to deliver mail for a week (yeah she does that and it's not the first time) You think you don't have any mail but then you check your USPS mail notifications and there has been plenty of it. The post office itself backs up this behavior otherwise it wouldn't keep happening from time to time. I tried to go in to the Mar Vista location to get my mail and they wouldn't release it to me. Yes, I had my photo ID and yes it was there. I was flabbergasted. I called the Office of the Inspector General who filed a complaint with consumer affairs, it was confirmed that they can't do this. The Postmaster did release the mail this morning and it was delivered, but this should have never happened. I'm stressing this jic some of you run into the same situation in 90066 (or elsewhere) Call the Office of the Inspector General, speak with the Postmaster at the office and file your complaints. Eventually this behavior has to stop but it won't if we don't say something. *I have no issue with the postage counter read more

I don't use this post office that often though the times I have the staff have been informative, professional, kind and efficient and gone above and beyond, especially Ugenda and the gentlemen in the back office. They set a great tone, especially during the holiday season. They listen and thoroughly address mailing inquiries. The spacious parking lot, location, lobby services and extended weekday and weekend hours are also very convenient. read more

I came here a little after 1:00 p.m. and there were 5 or 6 people in line with one customer at the counter. One employee was holding down the fort while everyone else was on their lunch break. Edward was professional, kind and patient. He did not once get flustered as the line grew and was very pleasant. This man seriously deserves a raise and I wish more people working customer service jobs were like him. I didn't mind the wait as I got to do a crossword puzzle. read more

Visited 6/30/25 and arrived by 5:50pm. There was still quite a line but filled out my forms in advance to help prevent delays. One of the attendants asked me to get close to her booth and as I begun to ask questions she shortly cut me off by saying she was still helping someone else. I am confused already wondering why ask another person to move up if "you are clearly in the middle of a transaction"? I understand the location is understaffed and by the time clock strikes they want to go home. I also don't expect to become buddies and it is clear good customer service is hard to come by at the post office but is it so hard to just do your job without short handing customer's? If you hate your job so much... it is simple....go back to school and do something where you thrive and can be a wholesome. All I needed was direction in postage cost, not rude behavior or rude demeanor. Wish I had her name so people could avoid her. read more

The Post Office staff person Evginda was awesome. She delivered 5 star service. She greeted every customer, she was super helpful to each customer, taking time to explain mailing options and cost, and her line moved fast. The other things about my visit not to good,(2 star) this PO was not clean and the parking situation is suspect. The lot next to PO directs you to make payment to a text number, not a company and you don't get proof of payment yet signs are posted you will get towed if no proof of payment. I drove two blocks and parked and paid on the street. read more

I stopped by this post office this evening and was pleasantly surprised by the service I received. The two ladies that were working at the counter thanked each person for patiently waiting . They both went above and beyond to help you. I was caught off guard because I have always had the worse service from other locations . Thank you for the outstanding service this evening . read more

Needed a quick post office and found this one during my day out. There is "ok" parking outside but there is also street parking. When I went in, this post office was huge. As I waited in line l, I realized I didn't have a pen so I asked the clerk and she was more than happy to help. Appreciated the customer service. read more

I'm not sure what is going on with this branch, but lately we go days without receiving our mail and packages. I was expecting a few packages today and one I desperately needed for a trip I leave for tomorrow, and it was due to be delivered today. The tracking said all day it's out for delivery and is expected by 9pm tonight. Looked right now at 8:50pm and NOW it's available for pickup. Had they done this earlier, I could have gone and picked it up earlier. But now I have to leave for my trip without my items. read more

staff are horrible!!! Miss Thomas is a grade A BULLY. Acts like everyone is an idiot and should know the ins and outs of her job!! Be little you for not knowing or asking why. Sure in general every post office is slow and poorly managed but I have never been to a USPS who treated people so rudely. She will nickel and dime you for everything even tape! All other USPS visits I have had in other states don't give a rip about tape. And in case anyone was wondering I have never cared to review anyplace ever! My advice for the staff go somewhere you will like to work, leave the parasite existence that is a federal job!! read more

People there work hard and have a lot of patience. Sometimes there's a line but it moves fast. Self serve kiosk for stamps.

0/5 stars. Lady was locking the front doors while watching 3 other customers and I trying to get in at 5:33pm when they close at 6pm. So much for making it after my work day to ship packages out before the weekend! read more

One guy working the entire place? Where do my tax dollars go? Just waited 30+ minutes to ship a single package that should've been done in 2 minutes read more

This branch is the worst. I was expecting a delivery yesterday but it wasn't delivered due to "Animal Interference." However, there are no outdoor animals where i live and I received some other pieces of mail. Today the package is not out for delivery so I'm worried it may have been lost. I tried calling this branch numerous times yesterday about the delayed delivery and a few times today and it just keeps ringing and no one picks up. Finally, I saw the postal worker at my mailbox this morning. She put some mail in my box and then went to her truck. I walked over and asked her about the package that hadn't been delivered due to Animal Interference. She poiinted to it in her truck and said I could take it. So, I did. But why was it still in her truck and not delivered?! read more

Terrible mail delivery system. They cant answer phones either. Hire more people or more efficient people. They can't get their shit together and it has been so many years now. I wouldn't be surprised if the employees even steal some of the mail. Make America great again. read more

They are so busy and so unstaffed and yet the staff was so so nice so calm and committed to helping and sweet. I feel so bad that we aren't doing a better job to support such necessary infrastructure like the us postal service. Sorry for the rant but truly these people are gems they work hard abs the service they provide is necessary for all of us. Sending love to the USPS workers. I wish I had the name of the woman who helped me. She was a black woman with a shorter bob and glasses. read more

It's ok but the service is slow around 5 - 6 pm on a Friday because there's only 1 to 2 people working. Their parking lot is alright.

I know we all have our things with the post office, they are challenging and not that fun. With this particular Post Office I have never had a bad experience. The staff are always friendly. They are super helpful. Smiling, joke a little and kind. I really appreciate my experience in this post office. read more

I recently visited the Mar Vista Post Office, with an inquiry about a package delivery, Keith was very thorough in taking my tracking information, checking to see that the number online matched my written number. He was then able to give the information I needed. Keith provided excellent and professional customer support. He is a true asset to USPS. Thanks very much! read more

Normally UPS is the 7th circle of hell next to the dmv but i honestly had a really lovely experience here!!!!!! Easy parking and then men up front were so helpful and nice! read more

There's always about 13 people in line and only ever 1 clerk. This is actually the only post office I've ever seen so chronically & blatantly understaffed. Echo park is better, Hollywood is better. What the fuck is going on at this one? No one knows.... No one likes going to the post office anyway, but this specific mar vista location is next level... time to drive 45 minutes away just for a shorter line.... God this country.... read more

Staff at counter are solid but the back office is nonresponsive and the mail carrier is not good. Go days without getting mail...Packages are not delivered on time and the messaging about it is dishonest. Supervisor is nonresponsive read more

Today we came into this post office at 5:50pm and waited in line, at 6:11pm the cashier decided that she was done for the day and closed the cashier gate while there was still a long line of people waiting inside the store. Yesterday it was 5:58pm and the same staff member shut the main entrance when people were still trying to get in. She even said aloud that she will not work late for anyone. Firstly there are no notices put out indicating that you are closing earlier than 6pm. Secondly if we were already waiting in line inside the post office why were we made to wait for 20mins and not served, even asked to leave as there was no end of line notice at all. I can understand that this is a pandemic and you have a shortage of staff, and I do appreciate essential workers for their hard work, but this is unprecedented and very unprofessional. I believe the staff's name is Renata. Here is her picture if I cannot read her name properly. Please follow up thank you! read more

US Post Office - Post Offices Near Me - Los Angeles, California

Came here to mail off my renewal for my Us passport and they friendly female at the desk knew exactly what to do! Thank you

I have dropped off 3 packages in the past month, 2 of them have mysteriously disappeared and NEVER got scanned out, and the 3rd was a soft bubble package that arrived at its destination with a small hole in it. It's ironic that in its package it felt like a piece of jewelry/a ring and I'm sure one of the incompetent thieves that are working here thought it was and stole it. DO NOT use this post office if you have other options. All of these workers are THIEVES!!! read more

After trying 8 post offices over the past year, Ky was able to solve my money order issue with ingenuity and kindness.

I don't even know where to begin...if you've ever needed anything from this post office you know exactly what I'm talking about. Excuse after excuse, they flat out lie, they never follow through...it's beyond frustrating and then they wonder why are fuses are short after asking for the same exact thing 47 times! With all due respect...GET IT TOGETHER GRAND VIEW P.O.! read more

My mail is always late here at p o box I get mail from Los Angeles this is 6 days and a not here yet Always too late it should be just next day not 6 days read more

Gross incompetence. We were out of town for a month and came back to find none of our mail had been delivered, and when we attempted to obtain it from the post office they "could not locate it." When we asked the carrier, he too "could not locate it." I filed a claim online, received a voicemail in response, and every time I called the number back to resolve the issue, the phone rings and rings forever and never is answered. We went to the post office again in person to ask for our mail. Again, they cannot find it. We asked to speak with a supervisor and were told none were available. They said we'd have to make an appointment to speak with a supervisor. So we asked to make an appointment and they said we'd have to call. We explained we try calling every day and no one answers, and the guy said, "yeah it just rings." So he admitted it's basically impossible to make an appointment. We hit a dead end at every turn. This bundle of mail contains incredible important documents (I've seen them come through my Email on Informed Delivery...which is pretty infuriating because they admitted they HAVE the mail, as they scanned it, but "misplaced" it). I attempted to report this office on the federal USPS site, however received an error message upon submission. The entire entity is a sham. read more

I came to the post office to mail an art piece I had drawn for someone. An African-American woman named Reneya was helping me send the package. She was the epitome of discourteous and rude. I have a cast on my right hand and no thumb to grab things with. She was very abrupt and abrasive when answering my basic mailing questions. As she was handing my package, I asked if she would please help me tape it up. She failed to tell me that she was not allowed to do this and told me to do it myself. I was very taken aback as she was condescending and provided orders with no explanation or and shred of kindness/compassion. As I only have one functional hand right now and didn't think it appropriate to ask strangers during a pandemic, I had to squeeze the tape dispenser to my body with my elbow and try to accomplish this. I accidentally cut myself and started to bleed. When I finished and was handing the package over the counter, I said that I have a broken thumb and that I'd appreciate compassion and help as she was already handling my package. She started mouthing off to me in front of the customers and being even more cruel. When I recommended that she help her customers and not have a bad attitude, she began to verbally insult me. I am in shock and appalled at this nasty behavior. This snarky and awful person should not be allowed in any customer service position. Now I'm stuck wondering if she will do something physically aggressive to mess with my package as she had no problem being passive aggressive or verbally nasty when I was asking for some understanding and kindness considering the circumstances. In my personal opinion, she had no basic human decency and projected her terrible attitude and poor customer service all over me and the rest of the customers there. Even as I was leaving, she was maliciously laughing at me with utter disrespect and no comprehension of manners. I plan to call the manager and file a complaint later. I have dealt with so many lovely employees at the post office that have left me with a great taste in my mouth and been genuinely wonderful people. This woman should not be working here unless you want your establishment to be seen as volatile, destructive, rude and completely unprofessional. I am sincerely appalled that you would allow someone like this to work here. read more

Why is the USPS allowed to close early? I can understand if they wait to close right when the clock strikes 5pm, but they closed 2 mins early today. And they have closed early in the past. This makes it extremely difficult to advocate for the USPS. read more

US Post Office - Closed at 4:58pm. Supposed to be open until 5pm - Post Offices Near Me - Los Angeles, California

Very slow . One person working on the line is not acceptable when the line is ten people long. There were others working but didn't want to help. read more

The Supervisor (Lima) here was friendly and helpful! Don't let his youthful looks fool you. He's very knowledgeable and was very patient with all my questions. I even saw him stepping in to help out when they were short handed. Humble guy and a great Supervisor, imo! Glad to have someone like him at the Post Office that I frequent. Tidbit: Ask for Lima! He'll do his best to solve whatever mail or package delivery issue you may have experienced! read more

US Post Office - Post Offices Near Me - Los Angeles, California

USPS in Mar Vista has some real issues, and this post office is, without a doubt, the worst. The majority of the employees have major attitude and zero professionalism. Sarcasm and eye rolls abound. I know it's been a trying year and woking in an understaffed location is hard, but being a decent human being shouldn't be. I've ran into times when there have been no employees whatsoever working at the front desk, even though it's supposed to be open. Services are minimal...months back, they weren't doing money orders and didn't have stamps. I know the budget cuts have been hard, but...a post office? With no stamps?? And the employees get salty with you when you politely ask when they might get stamps in? Okay. To top it all off, somewhere in the LA chain, whether it's at the sorting facility, this post office, or the carrier, someone has some major sticky fingers. Most greeting cards arrive at our place suspiciously torn open. Although I've tried to discourage it, I have a couple of relatives who insist on sending money and gift cards through the mail. Needless to say....they never show up. I've spoken to neighbors and lots of us in Mar Vista experience the same thing. Beware! And use another post office (or UPS/Fed Ex) if you can. read more

The USPS is built on a proud tradition of failure and incompetence and this branch is certainly their standard bearer. Employees yelling at each other in the back but not helping customers or restocking the mailing supplies out front? Check. Front area devoid of priority mail envelopes and boxes forcing everyone to wait in line as opposed to using self-service? Double check. One employee out front fanning off her plexiglass divider so it'll dry faster as opposed to helping people? Oh hell yes! Said employee just walking away after putting in a solid 15 minutes of work? YOU BETTER BELIEVE IT! And the rudeness at the window? I seriously can't imagine why USPS is bankrupt. ... and yet, somehow, they're still better than UPS. read more

Friendly efficient service at this Post Office. Good location with plenty of available parking.

This is one of the nicer branches, and not too busy. Friendly lady helping me was the manager. I told her how I appreciated it and could tell the difference. No public employee apathy evident at this location. read more

The employees here are friendly, reliable and patient and don't deserve the abuse they get at the hands of the many entitled, high-maintenance jerks who frequent this location. I'm here 1-2 times a week and the number of meltdowns and temper tantrums I've witnessed from grown men and women who could not be bothered to do a simple web search to figure out HOW MAIL WORKS - something any third grader should know - and are now in hysterics because the clerk won't shut down the line and be their personal assistant is just shameful. Y'all need to get a grip. Don't take your frustration over your own damn ignorance and stupidity out on the nice ladies who work here. SMDH. read more

Apparently this post office hasn't heard about the global pandemic. I have been going here once every few weeks or so, when I can't get to another PO; and they are consistently extremely lax about mask usage. Furthermore, they got very aggressive when I *politely, quietly* said, "I'm rather shocked by your mask-less-ness." They insisted that masks around the neck or under the mouth mean they "are wearing masks," them threw my receipt on the floor and yelled at me all the way out the door. read more

US Post Office - Sep 22: no mask at all. - Post Offices Near Me - Los Angeles, California

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