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    US Post Office

    4.0 (1 review)
    Open 8:30 am - 5:00 pm

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    9 years ago

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    The UPS Store

    The UPS Store

    (3 reviews)

    I went in to ship a sweatshirt to my daughter in Florida. They quoted me 169.00 for a sweatshirt!!…read more So I paid the fee. As I was walking out to my car I was in the parking lot when my daughter called me and told me she didn't need the sweatshirt that badly for 169.00. I immediately turned around and went back in the store. I told the owner I didn't want to ship it anymore and he said it's too late it's already on it's way. I said there has to be a way to stop it I was outside the store for 3 minutes before I came back into the store.. How could my package be gone within 3 minutes time? I feel he deceitful to me and it was either still in the store or out in the UPS truck which I saw still being loaded when I took a ride outback to see if the truck was still there and it was.. so I went back in the store and asked him isn't it just on the truck outback and he said no ma'am it's already gone. Lied to me again!! So I called UPS customer service and they told me that he (the owner of the UPS Store) could cancel the order and he would have to call into customer service to have my item stopped from being shipped. So, I went back into the store again and told the owner what customer service said.. he would have to call in to cancel it. I asked him to please call I can't really afford to pay 169.00 for shipping he said oh no ma'am like I told you it's already gone (lied again) he said like I told you have to call customer service and I said I already called customer service and they said you had to cancel the item from being shipped to which he said Ma'am I told you I can't do that.. so I said so you're not willing to at least try for me? He said no Ma'am I'm not... so I left the store very, very angry. His customer service was awful. He would not just walk outback and grab my item for me so I didn't have to pay 169.00 which I've seen other customers complain about the rates they are charging.. So I now have a complaint filed with the corporate office and when they call I'm going to tell them everything I wrote here and more... I will never go there again. They lie to you, are unwilling to go out of their way to help you, and I also think there shipping methods are deceitful. If I could give a zero I would!!

    Customer service is absolutely horrible, they quoted hundreds of dollars to ship a flag pole $194…read morefor shipping, absurd, someone else came after I made a fuss and told me it's only $48. Then another package to be $167, I lost it and demanded they hand over everything and I will go to a different UPS Store.

    The UPS Store

    The UPS Store

    (21 reviews)

    I will never go back to this UPS Store #4762 located at Home Depot Plaza in Plymouth. I have been…read morea customer for years and suddenly they are charging me a $10 "holding fee" for shipped boxes. This morning (7/05/26) was the second time in month this occurred. Today's 8-3/4" X 15" boxed charged rate at19 lbs. was delivered to this UPS Store last Wednesday and we received no notification. Someone from this store penned in $10. on the label which seems very suspicious. This might be a store policy but if so, it appears very suspect. The clerk at the counter couldn't even explain why this fee is occurring other than, "it's a store policy".

    Be careful if you are returning merchandise here…read more There's a new staff person (a young blonde-haired man) who doesn't seem to be properly trained and inaccuracies of your return/tracking receipts could cost you money. Standing in line, I was watching him taking care of an elderly lady that was having some difficulty with her returns and I watched him roll his eyes multiple times. She was being polite but he seemed to be visibly annoyed. When it was my turn, I had four (4) packages to return to Amazon. If you're unfamiliar, Amazon's return/refund process begins with the scan of your package at the shipping facility. If it's not scanned properly, you don't get your refund (or it can make it difficult). When I left, I realized that I had four (4) tracking receipts but he had double scanned one of the items and not scanned another. In addition, one of the scanned labels showed a zero (0) weight which could cause a vendor to believe that nothing was in the box if the box was lost in transit and I tried to show that I properly returned it. I had to drive back to the store. When I came back to the store, he seemed annoyed/rushed when looking for my packages. When he finally found them he scanned the package that had not been previously scanned but did so with someone else's package on the scale. This caused my tracking receipt to illustrate a weight that was three times what it actually was. It would seem that he isn't aware that these kind of mistakes can cost customers considerable money if the items aren't properly scanned, and then get lost in shipping. It would also seem that he needs remedial training in customer service and courtesy.

    US Post Office - postoffices - Updated August 2026

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