Teresa and the team have been wonderful. They've been accommodating and very customer service…read moreoriented.

They lost another package of mine and they are making me go to the sender and report it lost even…read morethough they received the package and lost it. Got to be the worst service and post office I have ever dealt with. I would never use this service if I didn't have too. Very unprofessional and they don't care about the customer.

Complete dysfunction since the new postmaster took over. Packages and letters delivered 2 months…read moreAFTER arrival at the facility, including checks. "Batch" delivery to our PO Boxes with days of empty boxes (never happened before in 20 years) then crammed boxes. Yellow slips with a "sorry we don't see anything" after waiting in line, yellow slips for packages when 50% of the keyed boxes are empty. Waiting on the postmaster to finish talking to some person about non postal related stuff for minutes and told , I'll be with you in a minute, standing there with my yellow slips with a line forming behind me. The workers working hard filling P.O. Boxes and sorting mail while their boss stands there like a statue not offering direction or helping. It's clear to this family that the problem is with the boss here. I could ignore the rudeness and disrespect if he performed even at a barely acceptable level, We have received expensive orders over a month after tracking showed them arrived and missed the date to return them. Just crazy. Never in six decades have I seen such utter incompetence.

In the past 4 months I've had two letters posted from the El Granada post office that have shown up…read morea month later. One just showed up today covered in coffee stains postmarked May 29th. Today is June 27th. So almost a month later. And the other was postmarked in April and showed up in June. Something is screwy there

Just finished at the gym nearby and needed to send out a package and didn't want to go all the way…read moreto south city, the post office i usually go to. Found this one nearby on yelp, pictures weren't updated on here so here is how the post office looks now! Building was updated, inside is clean and service was quick. Everyone is very nice and polite!

I love this post office. The employees here are very kind and helpful. I pick up my packages here…read moreand they have always taken good care of me. If my packages are too heavy, they will help me to the car with them. If I'm missing something, they will help me to find it. I'm always treated with kindness and courtesy and helped to the best of their ability. I really don't see how anyone could find fault with this place. Not only am I happy with the service, they frequently go beyond and above my expectations.

I return a lot of Amazon packages and I have gotten fingerprints done at this location several…read moretimes. The team here is fast and very efficient. I will be back- great location!

Do not use this UPS Store for notary services. The notary's (who also claims to be the owner)…read morenotarization stamp will not be accepted by state offices. I had my documents rejected by the Secretary of State because they do not match to the state records. Total waste of time and money... not to mention that they refused to offer a refund for these defunct services.

Marc was SUPER helpful in getting my return package correctly put together when I failed to include…read morea slip of paper inside the already taped up box. Instead of me needing to go home, open the package, place the slip inside, and re-tape, THEN bring it back to the store (what I think most businesses these days would say needed to be done), Marc took care of it for me right then and opened/resealed the box for me. So helpful in saving time and money (gas to drive all over the coast), and sparing me some additional stress to the already packed day. Thanks, Marc!!

If you are looking for good service and help with shipping, notary etc, then DO NOT go to the ups…read morestore in HMB. Keep going to Redwood City or another town They will always find something wrong with your package or document to force you to buy a new box or bring in extra documents etc Customer service and quality are very poor here at this location

Did the post office worker seriously just tell me that they don't sell international stamps?…read more I had to do a double take. I needed stamps to mail letters to England (which I've bought before) and this woman who was not familiar with her job said they only sold stamps for United States letters. Thankfully a supervisor heard me and got the stamps and showed her that VIOLA, people do Mail letters to family and friends outside of the country! She didn't know how to scan the barcode, and needed help with that too. Epic fail!

Although there was initially only 1 person at counter thus long line, she was efficient & kept the…read moreline moving while being pleasant. A second employee opened a line & help reduce the line wait.

The staff were really friendly and efficient - mailing was a breeze even during the crazy holiday…read moreseason rush. Sandy, a tall, pretty Asian woman was all smiles and readily offered help while I was in queue and In fact assisted me with my loads of mailing stuff. Afterall, I was told that I need not fall in line as my mailing items were already labeled:

These guys do a really good job for what they have to put up with sometimes. Overall, they're…read morepretty fast. The delivery guy is really nice, as others have noted. Once a really offensive customer started shouting at Bonnie (a postal worker) and to anyone else who would listen, because Bonnie was speaking Mandarin on the job (even though the customer was a Mandarin-speaker and Bonnie was on her break), and accusing the PO of giving 'Asians' 'preferential treament'. Uhhh... I wrote a couple of angry letters, and got a call back from some postal authority saying that they basically weren't allowed to say anything to customers like that. ??? That's a fed, I guess. 4 stars. Sometimes they have an unpleasant job.

I just wanted to give a shoutout to Flavio E. For an outstanding Job. You are greatly appreciated…read more Thank you for your excellent customer service. See you all again soon! Jim H.

I dropped off a package here exactly a week ago, on 1/31/26 at 10:20am and this is confirmed on the…read moretracking but somehow my package containing $230 shoes disappeared and never made it to their destination. Per the tracking, the shoes never left the store and there was no explanation when I called both the store and UPS corporate to try and figure out what happened. Since UPS was no help despite being the last to be in possession of the package, I ended up having to involve the recipient/retailer I was returning these shoes to for a refund. Such a headache and quite the disheartening ordeal! I will be using a different UPS location from now on...