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    US Post Office

    2.1 (130 reviews)
    Open 8:00 am - 8:00 pm

    Services - US Post Office

    Shipping centers

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    Reviews With Photos

    The most nasty employee!

    Most employees are nasty ! Always bothered for doing their job ! The lady with the wig ( attached picture ) never wants to work ! That's why her and her coworker got into an argument infront of more than 20 customers in line ! On 05/15/25 ( in which i recorded ) today i go and the Hindu young lady also has an attitude telling me i could leave package there but she can't scan it so she can't give me a receipt. So what's the point of leaving a package when there is no guarantee it will be delivered correctly. And i voiced how there is always an issue in the post office and here comes miss nappy head wig talking about oh it your label ( which i printed min before ) i just walked away so i wont have to curse them out and proceed with self service one second i scanned bar code it worked ! If you don't need to come here dont !!! Most staff are nasty !

    A line of like 20 people & the other workers don't make an attempt to help! Only window 12 was open!!

    It's a few weeks into the holidays and they have one person working the counter, help me understand?

    5/20/16 Freshen up the art in front.
    Marianne W.

    One of my favorite post offices. It may just be my favorite. The art is so beautiful. I wish some of it was lower on the wall so I could get a closer look. There are sculpture pieces best viewed from on the escalators. I'm not letting go of the railing to take a great photo!! The escalators are steep. If you enjoy huge space while you wait in line this is the best post office. It's in a great midtown location to me. I frequently bring my mail here or buy stamps. Glad I didn't need a teller today since the line was long!! Today the red sculpture in front was being refurbished. I'm glad they keep this post office in tip top shape. After all it is named after FDR!!

    Priority Mail Express 1-Day w/ Tracking turns into 9 Day Lost Shipping with No Tracking
    Ann L.

    Never ever use USPS for important valuable items. Ever. May 27: My sister pays for Priority Mail Express 1-Day w/ Tracking for the British Consulate in Manhattan to mail her American passport & UK working visa (which cost around $1000 and allows her to return to London to work for another 2 years) to my apartment in Midtown West. Her return flight flies back to London June 5. Wednesday, May 28: No arrival. No update in Tracking. 5th Day: My sister is freaking out. She comes to the realization that USPS has either lost her passport or someone stole it. USPS customer service tells us they didn't have her complete address, can't locate the package, and suggests that my sister get a new passport and re-start the visa process. She has to pay to reschedule/cancel her flight to London. Her company tells her they won't be able to pay for a 2nd visa process. UGH! 8th Day: While my sister is working on paperwork to apply for a new passport, tracking miraculously updates to show the parcel has arrived in Belmar, NJ! It then travels to Philadelphia... June 4 (9th Day): Parcel arrives BACK in Midtown, ONE DAY before her flight back to London. Nightmare ends! What most likely happened was that someone mistakenly threw the parcel in the wrong bin, which caused 9 days of worry, crying, and agony. Apparently this happens often at USPS with passports, visas and engagement rings. So...again...don't use USPS. Go with Fedex, since there's a better chance they won't throw your Priority parcel in the wrong bin. Useful Contact Numbers if this happens to you: Customer Service: 1800.222.1811 1­800­.275.­8777 1­800­.877­.8339 Consumer Affairs (Maria P. HQ118107284) 212­.330­.3667 Theft 877­.876­.2455, option 2 866­.644­.5696 uspsoig.gov, analyst 28 Managers for 10022 ­USPS Office: Burger/Stu 212.330.5632 / 5638 / 5667

    Nora F.

    I was here just to drop off my package so I didn't use the service at the counter. I used the bin. This post office is quiet, not a lot of people at all. It's a huge post office where you go upstairs to use the service. There're sculptures of people famous or not but I don't know. If you use the pre postage for your business, this is the post office to go to and drop off packages but other than that I'm not sure how good the service is.

    Letter carrier ignored label that says DO NOT BEND.

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    8 years ago

    A suspicious case of missing/stolen item. Currently investigating. Will update soon.

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    Page 2 of 4

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Been to a bunch of post offices in my life and this one is definitely the best.

    Mentioned in 2 reviews

    Read more highlights

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    The UPS Store

    The UPS Store

    (42 reviews)

    Hell's Kitchen, Midtown West

    Cesar at the UPS Store on 57th Street deserves recognition for how hard he works and how…read moreconsistently professional he is. Every time I come in, he's the one keeping everything running smoothly. He's fast, organized, patient, and incredibly diligent, even when the store is busy and clearly understaffed. What stands out most is that he genuinely pays attention to customers. He always asks if I need an envelope, packaging help, or anything else before I leave. He's also a notary, which makes the process even easier, and he handles everything efficiently without ever making customers feel rushed or like a burden. You can tell he takes pride in doing things correctly, and honestly, he's one of the main reasons I continue using this location. UPS is lucky to have someone this reliable and hardworking representing their store. Cesar deserves appreciation for the level of customer service he provides every single time.

    I must get 50-75 packages each year through Amazon, FedEx, USPS, DHL, and UPS. UPS specifically is…read morethe only one that ALWAYS gives me issues. My package does not arrive half the time. No one ever rings my bell they just leave a post it note on the fort saying to pick up down the block. Every single time I order something and it comes from UPS I have an issue. I go out of my way to avoid them at all costs. I have had to get refunds on my last two orders and UPS have offered no explanation for why the package was never delivered. I have cameras and would know if the package was delivered and or stollen but UPS simply never delivers anything then have the audacity to send an email update claiming delivery. No doubt in my mind that this location is scamming customers or is the most negligent location in the country.

    The UPS Store

    The UPS Store

    (47 reviews)

    Upper East Side

    The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin…read moreworking behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

    Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for…read more18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box.

    US Post Office - postoffices - Updated September 2026

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