Customer service is TRASH. The cashier " Ricky refuse to give his last name" was super rude! I…read moreattempted to pick up my package with my passport which is a government issued identification and he wouldn't allow it. I identified many signs in the area to remind him where it says government issued identification. On top of that the security didn't wear his mask properly over his face.

They stole my designer clothes from Louie Vuitton out of my package upon receiving it from…read moreCalifornia they cut off the original box sticker repackaged it to a new box and changed the weight on the new sticker . When they delivered it i didn't think to check the weight or the contents because of my rush to pick up my kids from school but when i got back i realized they replaced my items with garbage and blank paper. I literally lost thousands of dollars and can't get a refund because The company only insured lost packages not delivered tampered packages . Please don't get nothing of value sent here . They will steal your stuff if of value.

Hidden gem... You…read morecan easily miss this location, because it's a shared store part of a tiny outdoor mall. Once you walk inside it is located on the right of the floor. Very tiny area with friendly staff. Also, very helpful and knowledgeable. It had only 1 employee at the desk so there maybe a wait time.

The gentleman that answered the phone was very polite, because I was having a hard time finding the…read morelocation. It's in the plaza inside the Financial Service but there's not a big sign saying there's a UPS store. I entered he greeted me very nice super helpful packaged my things labeled them gave me a receipt and I was on my way. Not like the location in Livingston I had a horrible experience never going to that one again. Amazing customer service here most definitely using this store again

This is a fantastic UPS locations…read more Interior: Very spacious. Lighting is great and the machinery and assets and layout is clear. Service: The staff was very friendly and accommodating. I only needed to pay for a binder, and I had a gut feeling they were trying to get my transaction as fast as possible since it was just a binder. Even if that's not the case, I got the vibe from the great staff and appreciate it - whether true or not Machines & Assets: Most importantly really appreciate them raging machines E.G printers that don't work. Many UPS locations don't do this!

Absolutely the worst experience I've had with any shipping company. On 09/07, this store first…read moretried to charge me almost $300 for an international shipment. When I showed them that the price online was only $127, they suddenly dropped it to $197. I accepted because I urgently needed the package delivered. They assured me it would arrive by 09/11-09/12. Now the tracking shows it's not scheduled to arrive until 09/23. When I called the store for help, they gave me zero assistance. All I got was, "just wait". They charged me nearly $200, promised me a delivery date, and now the package is still not here when I needed it the most. This store is irresponsible, misleading, and only cares about charging you money upfront. Once they get your payment, they wash their hands and blame "the delivery." Nobody tells you the truth, and they don't take responsibility for anything. If you value your time, money, and peace of mind, stay away from this UPS Store. They act more like scammers than professionals.

DO NOT USE THIS COMPANY. They are unreliable make fake promises, unprofessional and do not have any…read morecommunication with their customers to notify them of any delayed changes and status of shipment . Mark Rutty the manager will not assist you or take your call if you're an irradiated customer. The real truth about your shipment is dependent of the volume they have to ship and to fill a container. Your shipment is at the mercy of rats at there shipment yard in East orange NJ. DO NOT USE THIS PLACE.....

They did not disclose that the receiver has to pay when the shipment arrives, this would be intop…read moreof what the sender already paid! When I brought this up trans caribe said there is nothing we can do about it. I would not recommend them they do not give you all the information and full cost up front!

I went in to an empty post office, no crowd and said "Hi! I want to drop off this package" and the…read moregirl said "You don't have to say this to me, just say if you want a receipt or not". Was there a reason to be so rude? Another day, the website was giving 404 during online label creation, so I went with my package to the office. The man working there refused to take the package because he wanted me to go back home with it, create a shipping label online and then drop it off. Can you believe this? I'm avoiding this place at all costs.

Truly one of the worst experiences of my day if not my week; the gentleman working was so unkind…read moreand rude, explaining to me that I was essentially dumb for not knowing that you cannot mail cash. How am I to know? and what is so wrong with explaining that to me?? Every time I go in he is angry and bitter, if he had been just an average amount of kind to me, he would have seen that I am actually not dumb, but rather confused and very pleasant/a great time.

Deondre W., owner of In Da Clutch, was early-morning (before 8:30) responsive to my plight, when…read moreother courier services were not--In Da Clutch was the third company I tried to reach. I'd left my work laptop at the office and was about to work remotely for 5 days ... going all the way there and back (a 4+ hour round trip) was out of the question. Deondre knew the location ("we deliver there all the time") and gave me an instant quote that was very reasonable. When the driver who picked up my laptop was delayed at at appointment, Deondre picked up the ball and retrieved my laptop and brought it to me. He is personable, communicative and just a nice person. I will definitely spread the word. RELIABLE. That's the word. Thanks, D! P.S. Get payment method settled before completing the booking. We initially agreed on cash to the driver, then D later said I could Zelle. Both are fine, but I'd already trotted off to the ATM to ensure I had enough cash. No harm done, but knowing Zelle was acceptable would have saved that trip (I needed the mini-walk, anyway!).

Absolutely one of the easiest experiences from start to finish I've had in my 9 years in NYC. I got…read morea quote, booked and he showed up. He was timely, kind and accommodating. And he even texted me a picture when the delivery was done. I will be using Deondre again for my small business courier needs. He's a sweetheart with GREAT RATES and even better at communication. 10/10.

been using them for years, never a problem, the owner is nice. the only change is they open later…read morenow

Great customer service. The employees there were so helpful and patience and helped me with sending…read moreoff my package. Quality service. They even took the time to help me search for my label from a QR code. Also informed me of other service they offer.