While this store is often quite busy, the gentleman who is usually in there always proves to be…read morehelpful, quick and kind in dealing with the often frustrating world of returns or expedited shipping.

I believe her name was Sylvia, working around 1:00-2:00 PM on 9/4. She was easily the most helpful…read moreand professional retail employee I've encountered in a very long time. She knew the shipping process and software inside and out, helping me get the best value for my shipment. Very customer friendly, She deserves major recognition! If this was undercover boss, she would have been given a free house, a new position and a big raise !

Went to return a package I had canceled but was shipped anyway. I normally print and add my own…read morereturn labels but this company sent a QR code I hate using/never use. Female employee complained I had labels still on. I explained I was returning an unwanted package that should never have been delivered and they gave nothing but a QR code with no instructions. As mentioned I don't use QR codes so I have no idea what is required. Employee cut me off answering her questions. Very rude. Then oddly wished me happy holidays either because she didn't understand her rudeness, or maybe because she did. I don't need stress and attitude from random people throwing their personal misery at me throughout my day. Grow up and act like a dignified human being! Interesting that Amber T had a similar bad experience with a female employee.

8/1/25: I dropped off a big box and a small bag to ship. I already had the labels. I asked the…read moreemployee if she could please secure the large box further with tape as I noticed my tape loosened along the edge. She stated she could. She assisted me to the kiosk and showed me how to use. She also explained how to track (I didn't know how/never did before) so that was helpful. I left and was sitting in my car for a few minutes and noticed a fed ex truck pull up. The man had my package from inside and was about to put it on the truck. I noticed quickly that it was my box and that the whole side was never taped as the employee ensured would happen. I stepped out of the car and asked the gentleman if we could seal it and he said yes. I said do we need to bring it in and he said no I have tape and began to place some on the edge. I was very appreciative. On the contrary I was extremely disappointed in the employee who went against her word. I would have gladly bought some tape and sealed it better myself if they were unable to do so, but she stated she would, so I figured "okay great!". I don't understand why a person would tell a customer they will do something and then not do it. What's the point? Either say yes or no. The package is large and heavy and needed to be secure. It is expensive and if it doesn't get there safely, I suffer. I ask that employee: if you were in my shoes and this happened to you, how would you feel?

I went here to print a welcome sign for an event. The employee working was very helpful and took…read morehis time to ensure the sign looked great. The sign was pricey but worth it because it looked great. I will definitely go back here for future needs.

I love coming to this Staples, Mrs Rita is amazing always greeting everyone with a smile and…read moreextremely helpful and knowledgeable about what's going on in the store. The store is organized and everyone is helpful here. Mrs Rita is just exceptional!! Yes, I recommend this Staples!!

Five - Star customer service today from Dave. I had a framed project to ship and was worried about…read morepacking it to arrive safely in NY without broken glass. Dave examined it and assured me they had just the right box and packing supplies for it. (He even gave me his tape dispenser in case my little scotch tape didn't hold the gift wrap over the bulky item). I took my project to a side table and gift-wrapped it, and then handed it over to Dave. It is on its way to NY, wrapped with care. I'm afraid I caused quite a delay to other customers, but amazingly no one grumbled, and Dave was unfailingly polite to everyone. I will definitely use this store again. Thanks Dave!

The absolute best. Mel is beyond helpful and frankly has become like a friend. I'm in this location…read moreoften for my small business and the entire team is helpful beyond words. They really care about what they are delivering and go the extra mile to find best cost effective solutions for whatever I need. I would not create, print or copy anywhere else. So happy to have a small business service provider understand and value of connections and listening to solve any of my businesses needs. I've actually shared this store with others outside of the area as even with the cost of shipping for them, this FedEx provides A+++ service. Thank you to the manager Melanie and the entire team.

I always go to Mailsource instead of the post office. They are so friendly and helpful over there…read more Such a pleasure knowing when you go in you'll be treated with kindness and professionalism. Thanks guys!

I use Mailsource weekly to mail samples and brochures. The service is amazing. The staff is…read morefriendly and knowledgeable.

Overall, a very disappointing experience with the Broomall Post Office. A guaranteed overnight…read morepackage was mailed from the Broomall PA post office (EI9XXXX2432US). It was to be delivered by October 11. Currently, it is October 14. The package is still somewhere in or near Broomall & no where near the intended destination, according to the USPS tracking system. And it is impossible to get expected delivery date & time from the USPS tracking system. Very disappointing & frustrating!

This location is not closed. Alive and kicking…read more Taking all shipping Also doing passports. Passports fill up quick so make an appt.

I really enjoy going to this FedEx store to ship my packages and for whatever else I need, the…read morestaff is friendly and well-trained. Everything is organized and everyone knows what they're doing.

Staff is ultimately helpful but generally abrasive and unfriendly. They look pissed to be there…read more Tracking number was on my phone. Salesman grabbed it out of. Y ha de without asking, came back and just said "not here". I had to ask for him to track it down which he did reluctantly.

Would give 0 out of 5 if possible. Was overseas but home for 3rd delivery. I was not even phoned…read moreabout it though I saw van. Driver left in a hurry. They returned my packages to sender. Doreen assured me it would be sent the next day then told me she did not know where package was! Driver didn't even come up to my apartment unit saying it's my complex rule which is not true. They are not even aware of notifications on their system..Fedex is soooooo much better. Deplorable customer service

Really great team of employees here. They are friendly, helpful, and efficient with all shipping…read moreneeds, even when you can tell they're very busy (with packages stacked to the sky). My only complaint is with UPS corporate making it hard / expensive to print documents. USB devices are the cheapest path, but that's so 2012! UPS charges a fortune to email documents to print or print from their PC. I recommend the FedEx on Lancaster for all printing needs.

This is hands-down the best UPS or shipping store I've worked with. The owner and staff are all…read morelovely, recognize local faces, and are ready to help solve problems and get your order going asap. They've helped me track down deliveries gone awry, make labels, hold packages, and other tasks all while being kind and easy to communicate with. Thanks for doing a great job, guys! We appreciate you!

Very unhelpful. Brought an Amazon return here to ship, but because it was a quantity of 2 items, he…read morerefused and said it needed to be in one box. He offered no alternative solutions, did not even offer to sell me a box, and made me feel like an idiot and that I obviously should've known. There is no indication on the Amazon screen that says it needs to be in one box. I took my return to another UPS Store and they (shockingly) printed two labels for me and accepted the return. Just a bit of empathy and some problem solving on their part could've made for a much better experience, but the employee today, Scott, clearly has none.

Why are they so rude and nasty here? I don't understand. I am so sorry I need to mail a package.read more

Time and time again, the female who opens is ALWAYS LATE. We stand outside waiting..... when she…read morefinally shows up (with her breakfast bag in her hand) she is nasty and rude. You have time to stop for breakfast, leaving customers who have jobs waiting for service. MAYBE, LEAVE YOUR HOUSE EARLIER TO GET TO YOUR JOB. Or, a better idea they should find someone with customer service experience fire you and your surly attitude.