Dan is always so helpful and kind! Love coming here! whenever I don't know how to pack something or ship it, he will always go above and beyond to make it simple! read more

Amy was wonderful! I had a complicated shipment with high value items and she was thorough, patient and transparent with pricing. I appreciated her service. Her manager was terse with her when she double checked with him on some aspects of the shipment. His attitude seemed out of place and made it a bit uncomfortable. To his credit he apologized shortly after. Amy handled it well, must be used to him. That was a bit weird but overall good experience. Thank you, Amy! read more

My experience was fantastic! The representative who helped me was very polite and professional. On the day I visited it was extremely hot outside. Inside the store was warm. I highly recommend putting some type of blinds to the front window as I am sure it lets in a lot of sun and heat. read more

I had a frustrating experience here on June 4th. I called at 12:38 PM because I couldn't track a package I shipped from this store. Instead of helping, the rep told me to deal with UPS directly and hung up on me. I called back at 12:43 and spoke to Dan, who was polite and tried to help -- but wouldn't give me the name of the first rep, making it impossible to escalate the issue. I expect better service and basic accountability from a business I've paid for. I've contacted the owner directly but wanted to share this publicly too. read more

Service at this location never fails. They go above and beyond every time. Will always be my go-to place. Highly recommend!

Nothing but problems, the one guy that works there claims to be the owner, he is about 5 foot 5 and thinks he's a tough guy, has a serious attatude problem. I told this midget what he can do with his attatude, he starts yelling and screaming. Who needs this BS when your just trying to ship a package. UPS should shut this midget down. read more

The customer service from the staff at this UPS store in Newtown Square is awful!! Embarrassing actually. They simply do not care, they are rude a d they do not offer the slightest care in the world or assistance unless you are dropping off a box that is ready to ship. I have seen it happen twice to me personally on two separate occasions but also to others who have stormed out in frustration. The manager is of no help either. GO TO THE FED EX STORE JUST UP THE STREET, much better service. read more

I've always enjoyed polite and excellent service at this store when bringing in packages. Today I brought in a stack of documents for shredding. I have done this several times before but today the locked containers were over full, and as I pushed my sensitive documents inside I realized they could be retrieved by hand through the slot. The customer service representative was initially rude when I asked if the bins were secure. "Can't you see the lock on these bins?" but then offered me a refund when I pulled documents out of the locked bin with my hand. This person also said they never knew when Ironhill was arriving to empty the bins. Not exactly confidence inspiring. Not exactly a good experience. read more

As others have pointed out, this is not the nicest UPS location. Prices are jacked for services here, IME. And you wouldn't think UPS's own shipping quotes could vary, but when I've called and given the exact same specs to this place as I have elsewhere, the Newtown Square prices have always been higher than Wayne, and other service centers who ship UPS. Attendant stood there and watched me (7 months pregnant, then again a couple weeks later when I was MORE pregnant) carry a huge box into the store, and offered NO HELP. He stared at me while I laboriously lugged it to the counter. Thanks, Bud! read more

The UPS Store - UPS Store Newtown Square Storefront - Printing Services Near Me - Newtown Square, Pennsylvania

See all

The employee in this location was incredibly rude with a terrible attitude. He clearly is frustrated by the "relationship" with Amazon. He stated more than once we are not Amazon. I simply asked for a piece of tape for one end of a box that wouldn't stay closed and was told he couldn't provide a piece of tape. read more

Maybe to return packages but if you rely on them for business-NOT RELIABLE! They don't check their email but won't take a phone order. Frustrating! Looking for a new place! read more

I brought in an Amazon prime return today. It was a beach chair in the original box. One end of the box was open, and needed to be taped. The gent behind the counter said it would have to be repackaged and that they could do It for a fee!! This was an Amazon return that did not even need to be in a box!!! I'm going to report this to Amazon. He finally said he would tape it. Not cool!!! read more

Dropped of some packages today for our business shipments. When I arrived, I asked the "man" behind the counter if I should just add them to the pile, and handed him the shipping sheets from the UPS shipment book (we are a small business without much shipping, so we are not digitized). He said I needed to "tear off and separate" the entries on the sheet. That's not how they work, and they are not even able to be separated. He said "Yeah, whatever," and then left the labels laying. I had carried in three items, and went back to my car for the other three. When I came back in, I asked if he had figured out what to do with the shipping sheets, which are supposed to go to the driver. He flipped one of my packages and showed me where he had attached the entire sheet to one of the packages (all have different location destinations) and said "I just did this. We get 1000s of these a month, and I have no idea what to do with them." Bro, that is literally your job. To know what to do with them. I then asked for his name so I could call corporate to discuss this. He refused to give me his name, and said "Nah, we don't do that here." I then said "Wow, I understand the stellar google reviews for this location." He replies and said he "shows them to his friends and laughs." UPS - you should be ASHAMED of yourself for allowing someone like this to work for you (from the previous reviews, this isn't a one time thing or even a rarity. This is who this guy is as a person). And to the tiny short dude that is the person I'm referring to in my post - hopefully when you laugh about this review with your friends, you'll also learn to grow up, be a professional, and not be such an abhorrent person. Karma will take care of your attitude eventually. read more

Rude staff. Hours posted on website and google are wrong. Double check if you have to go there.

We have been going to this UPS location for years and have been working with Dan (handsome, well built fella) and are so grateful to have such a pleasant and charming go-to person. Dan - thanks for the pleasant attitude and always friendly service! read more

Rude, Rude Rude!!!!! The guy at the desk was so condescending and refused to pack and ship my package to Seattle and said if I wanted it not to get broken , I should deliver it myself!!! Can you believe that? Isn't that what they do? Pack and ship? wow. Just awful !! He should be fired as this is not typical of most UPS employees. read more

Here is another bad review to add for this location. I read that the ups store did notary services, I walked in and asked to have some documents notarized, this was not this locations strong suit. The guy working here spoke to me with arrogance and disrespect as if I were an employee working for him, I came to the conclusion that I needed to leave and go somewhere else, I asked him for his name to file a complaint with management and or ownership for being spoken to like I was an idiot, he called me a couple more choice names in front of other customer in the store. Sadly I believe this man was the owner. I'll encourage the 4000 plus people on my social media accounts to never spend a penny in that store. If you hate your job that bad go do something you like. read more

Over the several times I've had to use the UPS services including the notary service, I have been consistently disappointed in the staff's attitude, lack of helpfulness and poor customer service. Now I go out of my way to avoid using this UPS store. read more

This is the worst UPS Store I've ever been to! To say the least it's even worse than 1 star! Totally empty, devoid of anything! No tape, no boxes, no cards, nothing. I only went in because I had a UPS package delivered to me that needed to be returned to sender. The guy was rude, told me he wouldn't take it and to call 800-pickup. What? He wouldn't take a package going back to UPS? Don't waste your time going here! NO STARS read more

Three days ago, I stopped in the store for an estimate on sending a package to my brother who was paying for it. They gave me a total estimate ( package, ship, insurance) of $59. Today, I stop in to send it and they want to charge me $83! When I asked about the huge difference, they said the employee was new, and they can't do anything about it!! Felt like I was in a kind of bait and switch, so I walked out and am going elsewhere----so wrong!!!! read more

Never had a problem there. Been returning Amazon stuff for years. No problem! Always greeted just fine by the workers.

I had an excellent experience at this UPS Store. The associate, Dan Aulonucci, was extremely accommodating and carried in my 2 heavy boxes to be shipped. He was careful, attentive, and patient as he guided me through the most economical shipment option for my packages. Both pleasant and serious about getting the job done properly, making my experience at this UPS Store quick and hassle-free! read more

Always helpful staff. Convenient location and good hours. With family across the country I need to use these services regularly and never have an issue. read more

Can I give this place no stars?? I dread when Amazon sends me here. I have yet to encounter a nice employee. They're all so rude, abrupt and downright unfriendly. Don't work in customer service if you're so miserable and unhappy, please. I literally leave the store in a bad mood, it never fails. read more

Tried to return a package from Zappos. They wanted $2.50 to print the return label. The UPS store in Wayne charged me 8 cents. Highway robbery at this store. read more

This store gets a Zero for customer service. My wife went in to drop off a small parcel for return to Sears. The shipping label was larger then the box so we didn't tape the box shut in case we were instructed to put the larger label in the box and UPS would generate a smaller label. The clerk proceeds to tell my wife that she needs to come in prepared with the box taped shut. Then tells her that her options are to go home and tape it shut or buy their $6 roll of tape, so she buys the tape. The clerk then proceeds to take the package and says he'll take care of taping it with his tape gun. Pretty bad sales tactic for a $6 roll of tape. read more

Worst service ever. They won't even give you a receipt when you drop off a package. So if package is lost, I have no evidence to show I dropped it off. What store doesn't give a receipt?!? read more

Great staff and great service. We are always amazed at how fast they are able to make the print-work that we need for our small business.

This has to be the worst UPS location I've ever visited. The nasty woman at the desk wanted to charge me $3.00 to tape a box shut. (About 12" of tape). Avoid this store if at all possible. read more

I had the pleasure of working with Doug, and I believe Dan (not sure of the name, but was the manager). I needed a store to receive a very large piece of fine art, securely package it, and ship to California. Their communication with me was excellent, calling or emailing to update the status frequently and super to easy to work with. The art arrived in perfect condition and was very professionally packaged; what you hope for when shipping fine art. I'd highly recommend this store for the above or similar needs. All though shipping over-sized items is never cheap, I felt their packing fee's and shipping costs were very fair given the size and delicacy of the item. read more

just left this place never to return, after giving the elderly woman in front of me the bum's rush the small guy at the counter says "yes pal", looks at the box that i'm holding that nees six inches of tape to close and says "our taping service is $3" i asked little-man-big-boxes if he was serious and he says "you got it", hopefully this place goes the way of the old video stores that charged to rewind, one star is way too much for this place read more

Thanks to Doug I was able to track a textbook return that was claimed as not received. To purchase this book would have been over $130. His time and patience allowed me to prove it had been received and he saved me a lot of money! Thank you Doug, you were most helpful and I am grateful too. read more