The new owner (relatively new) and especially the staff prove to be more friendly and accommodating than the prior owners/staff. I have a mailbox there and it's a refreshing difference. A totally different vibe. read more

They are supposed to input my Moms phone's number on the package , but they put my phone number on the form instead. So my important docs were not delivered at my mom's address because they kept calling the wrong phone number. But the packages were routed back to me. I wasted 90 dollars on this service. I have called them twice, requesting that they take responsibility for this mistake. No one has responded to my phone call. Terrible. I will not use them again. Their service has been going downhill since the change of ownership. read more

i went to go return my phone because i just got a new one and in a WEEK they had lost it and it was nowhere is their system. also the manger was a pain in the ass read more

Great service! I needed them to send a my MRI image to a doctor. It was a little complicated, but they accomplished it. The young man who did it observed I was in pain standing, so he got me a chair. bravo! read more

Since March 19th i have tried countless times to get in touch with the owners. I run a small business and i had to ship 3 boxes out to employees. Additionally i needed to purchase 3 boxes to ship my items. Justin was the only one on and helped me by measuring the boxes and sizing them properly. I purchased my shipping labels, boxes ect. And Justin told me he would wrap it all up and get them on there way. Grabbed all items placed them behind the counter and said he had it from there. Well 2 days later one packaged showed up in Los Angeles EMPTY, the second one showed up in Long Beach EMPTY, the 3rd we requested that USPS NOT deliver and hold on site to inspect. The box was weighed pre-opening and was under weight from label and had NOT been tampered with, meaning unsealed and resealed. Upon opening on site of USPS the box was you guessed it EMPTY! This was $1,500 worth of my company's products total, very devastating. I have spoken to Kim and the Manager notnsure if one in the same at this point. I was told owners on Holiday wouldn't want to be bothered was such things. I ask them to review their video cameras to assure me that this didn't happen in their stores, she agreed. Within 24 hrs she returned to tell me that specific day and time I questioned some how, some way the camera was disfunctioning at this time. It's been over a month and i still can't seem to get in touch with the owners of GBP. It is so disappointing, I've used them for years. As a small business owner in GB i always pride myself in us small guys helping eachother, but here i can't even get a returned call. I was never irate or angry, always calm trying to find my products and some REAL answers here. I unfortunately know it happened here and i am it would be amazing if the owners cared one bit what is happening in their actual store. read more

I've been using GB Postal for years, and they are CLUTCH. Yesterday (Saturday), we unexpectedly needed five documents notarized. We walked in and Sharon got it all done in 23 minutes! GB Postal actually cares about its customers, unlike Christina at Bank of America on Douglas/Eureka, who turned us away, even though we had a scheduled appointment. Christina said it would take one hour and we only had a 30 minute appointment scheduled. THANK YOU, Sharon and Jason and all the staff at GB Postal. You actually want to help your customers. We appreciate your customer-centered, problem solving approach to everything! We wish other companies and staff would do their jobs the way GB Postal does. read more

Slowest Fedex delivery award 2x in a row. Dropped off once in the morning, didn't get notification until the next day. Dropped off another one at 5pm and still no notification the next day. Good thing the real Fedex office is nearby. Friendly staff though, please pay them more to increase productivity. read more

Staff ignored us and were talking amongst themselves (3 of them) when we walked in and made ilia wait/were unfriendly, and unhelpful. Wanted to charge me a dollar for taping shut my box (literally ONE PIECE of tape). read more

We have been a customer with a mailbox for a little over a year. The staff is very friendly and a great help when I ship packages.

Very convenient and friendly staff. Worked with me on a special project and made my studying convenient.

The only reason I gave ONE star is because you HAVE TO! Being a small business owner in the area, I like to support the small Mom & Pop businesses..... this store is a little different! We have had a mail box here for a little over a year... UNFORTUNATELY... if it werent such a hassle to change your address, we would have done it when our first contract ended! Walking in to this store is nothing pleasant. In fact, they dont even say, "HI!" When you walk in! When you go to the counter for assistance, they look at you like youre interrupting something very important... which most of the time- it happens to be a PERSONAL CONVERSATION on a cell phone or with another employee. As if bad customer service isnt enough, they have LOST THREE VERY IMPORTANT pieces of mail in just the last month alone & they act like it was MY FAULT?!? NO DO YOUR JOB!! If you are going to run a business being a little "mom & pop Mail man".... DO IT... put the envelopes in the correct boxes! Oh yeah.... add to the list: their RIDICULOUSLY OVER PRICED mail boxes.... NO THANK YOU!! I think I will deal woth the BS and change my address & take our business down the street to the OTHER mom & pop mail box shop... not only are their prices better, they are friendly & welcoming! read more

They are by far the best service center in our area! GREAT Customer service. Never a wait. Always friendly. Thank you Granite Bay Postal! Sandy read more

Still five stars! This is a follow up to a review a year ago we continue to do our small business shipping there always friendly always helpful put together boxes for us etc. will continue doing business here for sure you should give it a try read more

Larry and Sharon Nelson operate this business. This is a personal alternative to the big, and impersonal huge copy & business service chains. They are located in the shopping center, located at Sierra College and Douglas in Granite Bay. The store is to the left of Walmart. The offer the following services: Private Mailbox Rental Copies Fax Notary Public Shipping: UPS, FEDEX, DHL Freight & Crating Mail & Stamps Packing Service Packaging Supplies Laminating & Binding Passport Photos and more This is a great small business that offers a personal alternative to the huge copy/business services chain. It is so convenient to Granite Bay, Roseville, Rocklin too. Every time I've gone there, I've parked directly in front. read more

My wife and I went in to mail a package and young lady behind the counter completely ignored us just when we thought she was going help us she asked another customer if he wanted her to fill the candy dish with more Tootsie Rolls. that's when we walk out out the store. Terrible service.. I'll stick with US post office and so should you read more

I walked in to the store at 3pm on a Saturday to get a document notarized only to find out that the notary had already left for the day. I was told that the notary leaves early on Saturdays, around 2pm. I asked how I was supposed to know that and the lady said "well you should have called". The website says they have a notary not "we have a notary sometimes" or "you better call before you drive all of the way here". Somehow it was my fault that I did not get there before 2. Is it a know thing that notaries leave before the store closes on the weekend? Well the lady sure made it seem like it's something I should have known. Or maybe, if you advertise having a notary you should have a notary the whole time you are open. Or make the hours known to the public. You really should put up that sign as you so rudely suggested. read more

Fast friendly, professional and courteous customer service. Great for having documents copied or sending.

I have used this postal service for years and they are excellent! The fees are extremely reasonable for the boxes and they will sign for you and accept packages that are too large for your box and hold them until you can come in and pick it up. I highly recommend! read more

Simply awesome for many years. Convenient, polite, professional, and accommodating. Love having them in the neighborhood!

I have been supporting this small business for years, I don't go anywhere else. I have always received such high quality customer service and they are always upbeat and pleasant in here. Not today. A gal by the name of Kim was so unhelpful, made me feel like a leper and had the worst attitude. It was clear she didn't want my business at all. A package overseas containing oral chemo for my Mother was returned to me twice due to incomplete customs info. She provided zero options, chastised the other staff for trying to problem solve and had the most heinous attitude. Total grinch...Thank God for the owner and Justin who at least tried to help me with options and point me in the right direction, thankfully ignoring her entirely. Now I'm $300 in the hole with not so much as an apology from her but at least my package is on its way. Bah Humbug to you too, Kim. Way to round out a hideous year and make small business continue to flounder (only this time it's your fault, not Newsom's...)... Horrendous. read more

I love this place. They are friendly and feel like family. We have an account there and all I have to do is walk in and drop off the package I want to send with the name and address. No problem . read more

I moved to Granite Bay 14 years ago and we went to GBP for a notary. Justin helped us...and he's still there! What a wonderful group of people. Justin, Kim, the other Kim, and Kim's mom (her name escapes me). I use GBP for shipping, notary, postal services...they are so friendly I NEVER go to the USPS unless I have to. Why would I? ...this place does it all:) read more

They never said hi. I usually just drop off packages to mail it that are all ready to go, and have been several times. The last time I went in asked if they could tape my package because I ran out. No problem. They did it for me. THIS time I went in they said they charge for tape, I told them I hadn't been charged before, and they proceeded to say they just started charging for tape for the amount of people that come in that tape, cool... understandable... As I open my change pocket zipper, "how much for the tape?" A Dollar. A DOLLAR FOR A STRIP OF TAPE. I was in shock. And I asked again "a dollar?!" Rediculous. I was ready to give them like .15 cents​ for one strip of tape, and that was being generous. I was pretty upset and expressed to them how rediculous it was, completely ripping off their customers. I can afford the dollar, but knowing they're charging everyone that...for a piece of tape.. Really? Come on. Seriously, A DOLLAR, I could buy a mailing stamp for less than that. So if you plan to go in with a non-sealed package - go next door to Walmart and buy your own roll of packing tape first. It's worth the extra $1.60 or whatever investment. I gave them the dollar and walked out, and as I left they were saying how I could buy a roll of tape... Wonder how much that is... read more

Granite Bay Postal has generally done a good job in shipping things for us. However, today I received an antique stoneware crock that they packed and shipped to me. It was broken into MANY pieces. The packing was SADLY INADEQUATE for the weight of the crock. The only protection it was given in a box too large for it was some styrofoam, that broke apart along with the pot, and a few styrofoam "peanuts." I am now without a family heirloom that was badly mishandled both in the packaging and in the FedEx ground shipping. read more

I have worked with mail houses all over the country with generally decent results. In the case of Granite Bay Postal, THE VERY BEST TO WORK WITH!! Always friendly and professional, with a willingness to take the extra step to relieve the stress I's sure they can see on my face when I walk through the door. One of my favorites is the plethora of carriers they work through. My business requires that I sometimes ship DHL, FedEx, or UPS. It's important to me to be able to go the same place for pick-up and delivery, without a hassle, or attitude. Every customer is important to them. read more

May be more expensive than the post office, but no long lines and everything done in one stop. Kim is the best!!!

I have been a customer at GBP for over ten years. The people there are simply great. Kim, Justin, Sharon, Kim (not the same as the first) and Sam are all quality people. The customer service is outstanding. I know many other customers who feel and think as do I. read more

WORST CUSTOMER SERVICE EVER!!! I was looking to get a notary and then a song by and saw that granite bay postal offered this service. So I decided to go in. Upon my arrival I noticed very loud conversation between the coworkers the conversation was very unprofessional and they seem as if it was no big deal. In fact I was very offended with what they were talking about. When I approach the counter they both stopped talking and glared at me like I was interrupting them. I told them I needed to get a notary and they said hold on and kept on going with our conversation. 2 minutes later she said drivers license. And I said what? And she said are you going to give it to me or not? I told her I didn't understand what you're talking about and there's no need to have attitude. She then said what do you think I'm talking about?? This is the worst customer service I have ever had anywhere in my. I am not sure if this place is a family owned company or If a bunch of friends just all work here together. This is a very unwelcoming and rude place. It's very disappointing. I will not be back here. read more

I have been doing business here for years. I have a post office box here and mail many of my packages, certified letters, insured correspondence, et cetera. They have always been efficient, professional, competent and courteous. I can give no higher recommendation as to work ethic, professionalism in a friendly atmosphere focusing on customer satisfaction. Plus, the line is always much shorter and efficient than USPS. read more

Thanks for the quick and easy notary service! We were even able to ship directly from there! Lots of fun greeting cards too! ( Shame I already bought a lesser quality one!) read more

Based on my experience, I find the negative reviews for Granite Bay Postal baseless. I have been a customer of Granite Bay Postal for many years and have never experienced a negative interaction. Fast and friendly service. I had a situation where UPS destroyed a case of wine for one of my customers and they went above and beyond to help me with the situation. I strongly recommend this business. Do not listen to the nay sayers... read more

Granite Bay Postal is a locally run business that has the ability to meet all of your shipping needs. I've personally been using their services for the last eight months and I've had no issues problems just hard-working local people trying to make a living. read more

I've always had excellent and fast service. They have a wonderful assortment of unique cards and gift wrap/boxes. Excellent location, first choice for as long as I love here! read more

Granite Bay Postal is my new one-stop mailing center. The clerk was helpful and offered suggestions that made my mailing experience pleasant. I will be coming back. read more

I am so surprised that such a money hungry business has survived in our wonderful Granite Bay community. I went into try to drop off a UPS box with a pre-printed label and wanted to either charge me for tape reinforcement or sell me a whole roll of tape. What happened to just downright genuine customer service? All I needed was to have the label taped on there. I was absolutely floored. Pam Mail on Auburn Folsom would never treat a customer this way. read more

This place is a lot more expensive than the post office, they charge around 20% more than the post office. I guess they have to make money somehow ... read more

This is one of the best small mom and pop businesses in Granite Bay. Friendly, knowledgeable and honest. Owning a small business myself, I can attest that there is a tremendous amount of overhead involved--much much more than most people realize. That being said, when I read reviews such as Kaitlin L's (and a couple others) that can be found on this forum, it reminds me of how petty and ignorant some people can be. Paying a dollar for the tape that you use to seal your box prior to shipping is not unreasonable--what is unreasonable is you feel entitled, for some unknown reason, that they should pick up some of the cost for the assembly of your box. That walking into their store, your mere presence, is reason enough to give you free gifts of tape. When they don't, they are the problem? I think the only thing I fault them for is putting up with the "you wouldn't survive without my business" attitude. Trust me, they will be just fine not having to put up with the tape trolling, give me something free, attitude you appear to project in your review. I suggest you walk down a few doors to Walmart (as you mentioned), pull a roll of tape off their shelf, use it, and walk out of the store without paying for it. I would guess your petty theft would not go over well with them. But, it's ok to use Granite Bay Postal's tape, a small mom and pop store working hard to make ends meet, and expect not to pay for it. Where's the logic? I have no doubt, with all your complaining, that you will continue to use their services in the future. Doing so will allow you to feel in control of your life and make others miserable having to put up with your meaningless tantrums, and it will only cost you a dollar....I'm just pointing out that it appears your getting a lot of pleasure by inflicting your negativity on others at the bargain price of $1.00. Honestly, I don't think anyone cares about your perceived Ill spent dollar bill, not when people are dealing with real life issues. Get a life.... read more

Review is done by Nancy Coburn. I have been a customer for over 10 years! The customer service has always been top notch, they very accommodating to all needs. They are always willing to help make your experience great! It is a great place to buy greeting cards, having something notarized, shopping needs, I cannot say enough great things! read more

Packing, shipping, notary, mailbox service, and convenience all rolled into one store! You can get all of your mail/ship needs taken care of, and go get groceries three doors down! Friendly and competent staff can package and ship anything from wine to computers-they've been my postal home for over twenty years. Give them a chance and they won't disappoint! read more

Note: I've never actually visited this establishment, but was looking to rent a mailbox for the long-term (10-20 years) and was researching what's available in the area. The Granite Bay Postal is the most conveniently located to me, but with all of these negative reviews, I won't be taking my business here. The owners haven't even bothered responding to the considerate, yet very negative customer experiences. Makes me certainly not want to find out for myself. The good news is that I just received a flyer about a UPS store opening across the street from this place (in with McDonalds and Safeway) next month (November 2016). While the parking situation at Granite Bay Postal is probably better, I also want to start at a place that will still be around in 10-20 years. I REALLY don't want to change my mailing address again. I think I can wait another month & would rather deal with the parking situation across the street than deal with repeated bad service here. Thank you Yelpers! read more