during my visit ,employee was very rude,unprofessional,and give the impression that she did not want to be there or assist customers. The lack of courtesy and professionalism made for a very unpleasant experience.I hope this matter is addressed so customers are treated with respect and service they deserve. Employees names or ID# are necessary to identify who are you interacting with for accountability and proper service. 38917 20th St E Palmdale, CA 93550 read more

Had my mail on hold for 16 days and when I went in to pick it up they said they have no mail for me and have no idea what happened to it. No explanation and we don't care attitude. read more

For whatever reason, they make getting your mail about as difficult as possible. They're only open for a limited window, they make you stand in a line outside and only allow 1-2 customers inside at a time. What I would expect regarding customer service in the Antelope Valley. read more

Here to speak with Ola that suppose to be the Manager of the post office on 20th st & E. Palmdale Bl. I got to 2 packages delivered on 3/15/25 & 3/17/25 over there . He was supposed to go over there and look at the cameras to see whom stole them. He has not came over there yet. read more

US Post Office - Me after work checking to see if Ola check the cameras for my 2 packages. Gabby said he's in a meeting. - Post Offices Near Me - Palmdale, California

THE WORST!!!!!!!! Gave me the wrong mailbox key and then closed early when I came back to get the correct key. How do you mess up this bad!!! read more

Can never get through on the phone because the soonest they turn the phone on they take it off the hook so it's busy all the time I have two packages that were put in the package mailbox. But the male person didn't leave me a key to get in the package mailbox. I'm sure it's in one of the other mailboxes for somebody else that lives here. When you call this place it's the line is always busy like they take it off the hook the phone. read more

They always put my package on to the wrong address. I made a complaint and noone knows the answer

Long wait outside the door for picking up packages. Very unsanitary inside. I cant believe the USPS handles mail in this manner. The one poor lady they have working back here is running around trying to help customers. She needs additional help. read more

US Post Office - the counter where you get your package - Post Offices Near Me - Palmdale, California

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You all don't deserve even one star. Went to ask about a missing package i was told they'd ask the person who's in my route where my package is. They told me they'd ask BUT what gets me is that she tells me my package is small enough to fit in the small mail box.. it's TWO pairs of two foam shoes .. HOW IS THAT GOING TO FIT IN THE BOX !? You guys are lazy and have the WORST customer care. You guys have conversations in the back making people wait 30+ minutes while you converse in the back. Saw atleast two people walk out.. ridiculous. lazy .. unprofessional and just plain dumb. read more

Went in person to mail back a phone and then was emailed from my mobile phone company that they haven't received it. When I enter the tracking number on the usps website that was created by my phone company and was on the package, it reads that the label is not created and not yet in the system! It should've been created automatically as soon as I gave it the them and they scan it! It was securely placed on the package, but looking back I remember the lady clerk taking from me saying thank you, and placing it under the counter and didn't scan it. I asked if that was all and she said yes, so then I left without making sure she scanned it. And now I'm being contacted by my phone company that they haven't received it and I will be charged if they don't get it. Sorry, but for sure this person there stole it. I hope they have cameras because I'm not going to just let this happen. read more

The person at the front desk was unprofessional and disrespectful. People were waiting outside when there was room inside to wait. When I started to come inside she raised her voice and said no more people inside because I don't give a damn about the cold. read more

Waited in line for 1 hour and 20 mins, just to pick up a package that was small enough to fit in the mailbox for which they charge $85 for the keys. What's the point of having a mailbox if the carrier marks the package with 'No such number' ?? This is concerning because now I wonder if any of my envelope mails get delivered or are they all marked 'no such number'? I called the post office to ask about this situation but it rings then hangs up. I feel they're understaffed, overworked, and/or lazy. read more

I can't believe how damn lazy the mail carrier has gotten to be. That they can't walk their ass to the front door. So it was shoved into my mailbox and it was photos read more

US Post Office - Way too big to be shoved into the mailbox. - Post Offices Near Me - Palmdale, California

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The slowest place ! Unhappy, angry and unmotivated staff. Long lines to get your mail or for other services. The location is small and ugly. Anything done by government is a failure and this place is not an exception read more

The post office swapped out our mail box without giving anyone a notice. So I have been able to get my mail out for the past 3 days. Now I have to waste my morning at the post office. The line is out the door just to get my new keys. You would think they would of sent a letter ahead of time to warn us of the change. Also they could dropped off the new keys in our old mail box before swapping it out. I guess the post office doesn't care about their customer. Nor, do they know how to use common sense. Thanks USPS for wasting my time once again!!! read more

After picking gram up from the airport I had to run her by this post office to pick up the mail that she had them hold while she was on vacation for a month. It is not your typical Post office, and there are only a couple of people working the back counter to get your mail and provide services. To find this post office is a bit obscure, located in between a bunch of industrial buildings. read more

The worst place on the planet. A TRUE waste of our tax payer money. Trully these folks need some better tools to do the job. I don't blame the staff...I blame the U.S. Postal Service for having an extremely antiquated system...oh wait...no system...for storing residence's parcels, packages and mail. I watched the young lady walk back and forth for 15 minutes and finally brought another employee over to tell her the login ID and password are on a piece of paper taped to the side of the computer. Really?? The U.S. Postal Service doesn't have cybersecurity training? Five minutes later she walked into the back searching for my package. Then 8 minutes later she comes back to the front to tell me the guy with the password is at lunch and she doesn't have her own so come back in 45 minutes. I waited 30 minutes for this. Amazon please come in with some robots and fix this. read more

Their hours on their website are not correct drove 35 minutes to go get some stuff handled and they were closed. They don't answer the phone they hang up on you or it's busy typical government location they don't care they don't have to answer to anybody everything will be done on their timer not at all read more

Worst dam place!! All these people are straight idiots!! Cant even get one fucking package delivered, seriously i dont know why they get a fucken job if they arent going to do it right! Its annoying i paid shipping and cant even get my package read more

I love this post office the guy that works here so nice and helpful. He explained how and what I need to do to change of my address. Thanks for been so awesome and helping this community and I know sometimes it can be hard but thanks for your patient read more

US Post Office - My post office - Post Offices Near Me - Palmdale, California

Well it's 9:25am and the doors aren't open. And there's a line with at least 20people in it read more

US Post Office - Not happy standing in this hot as sun it's 77 degrees. Now just melting my days away. - Post Offices Near Me - Palmdale, California

Great place .. short lines here . Made my day more enjoyable . Very courteous customer Service with the knowledge . read more

I literally have the delivery lady on camera ringing my doorbell and taking off with my mail. No chance for anyone to make it to the door to accept mail that needs to be signed for. I'm going to be calling USPS customer service and forwarding this recording with a complaint since 9 times out of ten these people wont give me my mail. read more

I ordered a part shipped from Amazon for overnight delivery last Tuesday. Didn't receive it on Wednesday. I ran tracers all day and around 8pm it changed from out for delivery to attempted to deliver at 6:38. I called and the first excuse was that my apartment # wasn't on the package. I live in a house. The next excuse was that the delivery guy called in sick that day. on my 3rd call they said they had it but not sure where it was. I drove there twice and was told that I had to wait till tomorrow to see what the delivery guy did with it. Meanwhile I lost the job because it needed to be finished last Friday. read more

Not the friendliest people and they move at a slow pace to get your mail but they don't make it complicated and its an easy place to get to.

What a complete and utter clusterxxxx! They never, ever, ever bother picking up the phone, and if for some holy miracle they pick-up, they try extremely hard to not help you and to excuse their mail delivery personnel. Our post-office person mis-delivers packages at least twice a month and they mis-direct mail weekly. Our neighbors and I find ourselves playing USPS by returning each other's mail and packages. Oh, if by chance they get the delivery right, they will make sure they leave you the wrong key so you can't access your items, this is my 4th time they do it to our household since early December. To complaint to the manager will not do any good, because no one gives a rat's ass, I hope they close down this branch of the government, it is useless!!! read more

Always a long line, and now crappy hours. Because I work 8-4 I can't make it here to pick up my package that must be signed for by me! Now what? Leave work early? Stupid!! I hate this place! read more

US Post Office - I wish my work shift was better than bankers hours! - Post Offices Near Me - Palmdale, California

No body knows what they are doing here. I have lost mail and packages, waited over a month to get a lock for my new house post box. Always irrate costumwrs there read more

In what I know will be absolutely shocking to anyone reading this, there is zero efficiency or care at this place. You'd think they were performing open heart surgery when all they need to do is grab mail from a slot because someone broke into the aluminum foil mailboxes through out the AV neighborhoods. read more

They swapped our mail boxes without giving a notice and left a sign when they were already swapped and stated that we need to pick up our mail and keys at the post office. I also had a package that wasn't delivered because of this swap and I was sent an email stating that the carrier (USPS) has it but when I sent my husband Saturday morning to go pick up everything we had NO mail, NO keys, and NO package with them. They said we had to wait 4 business days for the keys and all mail was in the mailbox.... My husband gets his checks in the mail and we urgently needed it out and they did not help one bit. I have now tried calling the following week on a Monday and it is one hour since they opened the post office and no one picks up. Says the office is closed which makes no sense. Also, they deliver mail to us every single time and it does not belong to us, as well as our mail gets delivered to our neighbors. USPS needs to train harder and take their community in consideration. Ridiculous. read more

If I could rate this place less than 1 Star I would. The hours are terrible, the line is always out the door, and with the exception of one young lady that works the counter there is no sense of urgency. read more

Today is a Good Day I have seen the reviews for this post office and I have to say that today was a Beautiful Day. I had the pleasure to speak with Ms. Star which was a very pleasing experience. The customer service was excellent. I appreciate her pleasantness and her desire to make sure my issues would be resolved. Nothing like the past reviews......So Kudos to Ms. Star.... it's awesome to still receive excellent customer service in today's environment. BLESSINGS2u read more

Hate having to go to this place but since the neighborhood mailboxes get hit here a lot, have spent a little too much time in this location. The front area gets crowded very quickly. The clerks are nice but stretched very thin and the people coming in are usually angry and you can tell it wears on them. read more

I was told my package was received here by someone named Sal. He signed as if the person receiving it was me. It was a small package from Abercrombie and Fitch. I was suppose to receive it by Christmas eve at my door but they said it was delayed due to holidays. I had an investigation done and I still haven't heard from them. This Sal stole my package or misplaced it.Deserves no stars. read more

The people here do not do their job right. Packages are not delivered and the service is terrible.

On organize customer service at its lowest she asked me for my ID plus proof that it was my address there really lazy

So my delivery guy decide it not to deliver my kid birthday present arguing that my dog was in the way( my dog is in the back yard also claiming no access, which is weird I have my cameras and he didn't show up at all, so I have to be on the look out on Saturday and when approach him I ask him about my package and he says oh its at my car, I felt angry and disappointed, that means that if I don't ask for it I would never got it, so sad it was even opened from the top but it was a toy so they didn't make it disappear but it's part of our sacred government so that means we can complain and we can cry all we want and no one will listen greetings to the idiots on the Usps nothing we can do read more

Sign posted on our community mail box for the past 10 days asking us to pick up mail. Called first twice (12/22 @ 2:30pm & 12/26 @ 10am) and was told mail is being held. Waited to see if mail would be put in box for the past 10 days. Arrived at the postal center to 10 people ahead of me today (12/26) and was first told mail box to be changed so no mail being delivered. Then told mail will be delivered tomorrow. Then told no mail being held. When I questioned what happened to 10 days worth of mail was told no mail being held. Said this is the first time they are being told the box is down. REALLY --- the sign on the box for the past 10 days instruct us to get the mail from your location. DO YOU THINK WE ARE IDIOTS? I know this is the holiday but you don't need to steal customers mail...we know better than to have money, cash, checks sent via mail --- customers know POSTAL THEFT IS RAMPANT!! I asked for a supervisor and was told both supervisors ("Chase & Eurtaci/Eutaci") do not want to come out they are busy. Staff at the counter started making excused that he's only the messenger, he only gives the info supervisor tells him, he can't do anything about it!! I have pictures of the sign, the interior of my box, the exterior of the community box --- with no visible damage, locked and not broken down. You just lied to a customer and think that's OK... Your sign said you are holding my mail. Then you go away to check for more than 5 minutes than come back and say no mail being held --- REALLY?!?!?! ARE YOU KIDDING USPS Palmdale, CA --- WHICH EMPLOYEE STOLE MY MAIL FOR THE PAST 10 DAYS. Investigation underway!! read more

I called to find out what to do about them changing my neighborhood mail box. The man who answered the phone could not even be understood, he talked so fast. Then i sat on hold for a few minutes. Once the woman answered I asked what the deal was with the new mailbox. She told me that I have to go there to pick up new keys. When i asked what their hours were she said "9am to 3pm". (Must be nice). When i asked why they did not inform me or our neighbors about the switch, she just hung up on me. RUDE! She will be getting an earful when i go in to pick up my new keys. read more

Employees here hate their jobs, and some how it's our fault they ended up their. Or being rude and unhappy is part of the requirements to get hired. Who knows... read more