Lady who works here is extremely rude. I showed up for a passport appointment and before I even…read morefinished telling her what I was there for she laughed in my face and told me they don't do passports appointments during my allotted time. She kept snapping at me that I was at the wrong place when I had a CONFIRMATION IMAGE from USPS with all the correct information. Obviously something was mixed up through the online portal but she was a total witch about it.

I urge everyone to help eliminate the USPS. Thank God for the computer. We do not owe these…read moreemployees jobs or retirement checks! I am never going to willfully give them another penny! The employees feel as though they are entitled. The USPS is a tax burden for all Americans! Doing business with them is a big mistake! They are rude, incompetent, and never at fault. The computer has bankrupted them. They must be eliminated! I will contact all senders so the USPS will be eliminated from my business.

first lost package someone tore the box, cut out the old mailing label and put it on a new one,…read moredamaged and lost items and didnt report it opened or damaged in transit. Lost mail for over 2 weeks. hmm wonder why. They tossed or should i say threw all the stuff back in the new box. JERKS! second lost package all in one month . Went to kcmo then indep then kcks then back to sender then back to kcmo looped I went in to check and they couldnt tell me where it was even with tracking. I said I did a missing package. The laughed and smerked and said that wont do any good. What a bunch of JERKS! im telling everyone not to mail through USPS they even said they dont have enough people to unload the trucks.

I am new from Nashville. I have only mailed something from there three times. Two were priority…read moremail and was regular. Both priority packages took 2-3 weeks to get to the destination. The last one was regular on monday the 27th. Today it just left the 30th and scanned at the kc distribution center. So for 3-4 days it sat someplace in the facility. Supposed to be delivered in SC today. Not still be in KC. Last time I use USPS.

Ok this 1.7 stars needs to get a couple extra stars. The old grumps are almost all gone. The nice…read morefellow that helped me was great and super nice. No issues. Just great service. So let's get there stars up!! Good to go

Best Post Office in Missouri, they are fast, friendly and helpful. I have never waited in line for…read moremore than a few minutes and that was during the holiday season. I wish other Post Offices took care of you like this one. Thank you!!!!

If this had been the only time they had been unethical I would have let it go, just taken my…read morebusiness elsewhere, but, it's not. when returning stuff to Amazon they charged me for printing the label to send it back! $5.00 where Amazon clearly says show them the return email with that authorization and they'll box it up, ship it back, at no cost to me. Also I cannot stand for very long due to mobility issues. Prior to the above visit I was making a return but had other customers in front of me. No problem other than they had no chairs for me to sit on, except for three EMPTY chairs at the desk. I asked to use one while I waited, they refused saying they were for employees only and behind the desk. I said they had rollers and I could move it in front of the desk until it was my turn, but again they refused. I know that isn't exactly a business issue but morally seeing someone in distress and refusing them help seems not very nice! I'll like giving my business where I live but will be driving 10 miles further away so as not to reward them for their nasty attitude!

I received the worst customer service this morning when dropping off an Amazon return. The young…read moregirl was very impatient with me when I was trying to find my code to scan even though she had been talking with another employee upon my arrivial and there were no other customers in the store. She let out a big sigh. It was apparent she was going to make me wait while she pretended to sweep the floor. The walk into the store and arriving back to my car was less than 5 mins. I've been to this store several times and this is the first time I have encountered this type of rudeness. Do better Raytown store.

I shipped some important photos out on January 17th. I needed them to be delivered in less than 5…read moredays so I made sure to pay extra for express shipping. It's January 29th and my package hasn't even left Kansas City. It's very disappointing and this is not the first time that it's happened. Since I it's been almost 2 weeks, my costumer has asked for their money back. Guys, just use UPS or FedEx, they are much more reliable.

Something is going on. I have not had any mail delivered all week. Just called noone has any…read moreinformation. Waiting for management to call back. She says I can come and pick it up. Well i guess i have too You guys SUCK!!!!!!!!!!!!!!!!!!!

I went to this place to seek information about mailing issues because I'm new to the area. It was a…read moreblack lady sitting there on her phone. I walked in and said "Hello" she totally ignored that so I said ok. I started to ask her questions and she was absolutely terrible and rude. Just no help at all once so ever!!!!

Great service. Helped me with packaging China. Arrived to destination in perfect conditiread more

Overall had a good experience. I had to go for a passport photo and they were able to help! It took…read morea little longer than anticipated but I think there was an issue with the camera that was resolved. The guy helping me made sure my photo met government guidelines for passport photos and was the correct size. I got the exact picture I needed for my new passport and was off. I noticed they do a whole variety of packaging and shipping options. Looks like a great place to bring care packages that are needing to be sent. Since I only used their passport photo services I can't speak to anything else, but if you are in the area and need a new photo I recommend going here!

I travel for work; shipping out of franchise UPS stores in about 11 states, but by far, I wish the…read moreGM Mac J trained all of the stores. He's always been able to help and provide insight into increasing efficiency for my trips and reducing the time I spend in store. Sure, me knowing what's up makes it easier for his staff; but this is definitely not the same at every store. Locally, I used to do shipping at the Fairway and Prairie Village locations; but after needing some help and getting charged or shamed at these two locations, I will always hit up the Central store. It's so small, but their process just clears people out quick and happy. The GM is always there just cranking out business and helping folks out. Please have him train other locations.

I've never had an issue with this UPS before however, today was different. When I came in I checked…read morein on Yelp there was a 10% off coupon. I showed it to the employee who said it was for online only however there was no code attached. When I asked how to use it he said he wasn't here to argue but would have to call UPS corporate. I'm not sure how that works when it popped on on the local UPS store location. I asked for him to call the manager because it didn't make sense and he said he was the manager. I'm not sure if there's new management since the update. He did end up recognizing the 10% coupon but I did not appreciate his service. Sad to see since I've never bad an issue with anyone in the store before. It definitively doesn't give off "family owned and ran" feel like they used to pride themselves on.

Absolutely useless. Walked in. zero kindness or energy. Girl at desk was a zombie and guy in back…read morewas a one word "nope" when asked if they could help in anyway. Avoid. Avoid. Avoid. July 11 - update. (In reply to them now that they saw they deserved a 1 star and asked to connect)) "Went to the UPS store on Corinth. Amazing experience and customer service. Rated then 5 stars instantly. Entire family and friends also have agreed that your front desk service is a deal killer and they get lousy service all around. They've all moved on. Lesson learned hopefully from you and your staff."

The crew here is pretty on it. I recognize some faces from the old Plaza location where they ran a…read moretight ship, and it's continued in this smaller but more accessible Brookside location. I get hung up on shipping as the costs vary widely, I don't always know what box to use, and it's just a general black hole at times. They'll get you set straight here and usually with a smile. The prices are what they are, sometimes fair, sometimes a bit high but it's on par with any other shipping services as far as I know. It's also very easy to get in and out here. There is street parking, the ability to walk a block or two, and even their own little lot attached to the west side of the building. A regular staple for me as someone who works remotely and it's always quick and easy.