Absolutely useless. Walked in. zero kindness or energy. Girl at desk was a zombie and guy in back was a one word "nope" when asked if they could help in anyway. Avoid. Avoid. Avoid. July 11 - update. (In reply to them now that they saw they deserved a 1 star and asked to connect)) "Went to the UPS store on Corinth. Amazing experience and customer service. Rated then 5 stars instantly. Entire family and friends also have agreed that your front desk service is a deal killer and they get lousy service all around. They've all moved on. Lesson learned hopefully from you and your staff." read more

The crew here is pretty on it. I recognize some faces from the old Plaza location where they ran a tight ship, and it's continued in this smaller but more accessible Brookside location. I get hung up on shipping as the costs vary widely, I don't always know what box to use, and it's just a general black hole at times. They'll get you set straight here and usually with a smile. The prices are what they are, sometimes fair, sometimes a bit high but it's on par with any other shipping services as far as I know. It's also very easy to get in and out here. There is street parking, the ability to walk a block or two, and even their own little lot attached to the west side of the building. A regular staple for me as someone who works remotely and it's always quick and easy. read more

The UPS Store - Shipping Centers Near Me - Kansas City, Missouri

I went to the UPS store on 63rd St. in Brookside. The customer service attention and attitude was really super. Both times I went, I walked out thinking I gotta do a review. The owner is great. I wish I remembered her name, and Kelley you helped me today was super nice and efficient. Not expensive and a really good service that you're glad you went in for. read more

I needed to ship a framed painting on canvas to NYC after a successful day of antiquing with my friend and was so confused and nervous about shipping this item. I was taken care of beautifully (they calmed my fears that it would arrive damaged), built a box for it, and most importantly- the piece showed up just as perfect as I bought it. Thank you for your consideration and service!! read more

Sent a document to be printed and called to verify if it was received. Jaylen answered the call and was so polite letting me know to resend it. When I called back he had the same welcoming disposition. A person with this kind or attitude is hard but delightful to find these days. read more

This review should start with... let's not forget the basic service places that serve us on a daily that we so often overlook. They too deserve a good review and a kind word. We are lucky in our lovely little neighborhood to have such a convenient location. We have them at our fingertips. Let's also consider their staff and struggles. Their staff works hard. They're always busy. They may not pat you on the back and remember your name... but they are a very high volume store considering the very small amount of real estate they have here. Be kind, understand they serve this neighborhood well and without them, we'd have an empty space and would be driving quite a distance for another store of their type. Let me be clear, I've used their other stores and have been GRAVELY disappointed. So before we stink on a store that has served us for years... keep in mind, the grass may not be greener (it's NOT!!!). I'm in this store 5 days per week. I have been in the store 5 days per week for over two years now. Customer service / shipping services is a HUGE challenge in this world's current climate. Appreciate what you have before slamming them. read more

Love the new location! Everyone here has always been so friendly and helpful. I definitely want to go here for all of my UPS & Amazon return needs. read more

ERIC is a great business owner. The store does a great job, they have another store in Brookside too. We bring all of our USPS as well as our UPS packages here, and we rent a mailbox from them - very satisfied with everything. Both myself and my business, Lucia's Sarto, highly recommend this UPS store. read more

I was in this store today, both men were very helpful. The young African American man went out of his way to help me. I recommend this store very much. I definitely will be back. read more

I went in for a notary and was turn down for the first time in my life. This guy was incredibly rude and using his certificate from the State as a way to act like some kind of judge, picking and choosing what he felt like signing. Also he asked for $5 per signature. The most I've heard of yet. It was embarrassing to watch and a huge waste of time. I went to another place and had it signed in 5 mins for free. read more

Rudest UPS store. I've been going to this UPS for years... they've moved locations within Brookside but it's the SAME miserable workers. Not helpful and rude. I recommend driving way out of your way to avoid it. read more

Very professional people offering great service. They are very friendly and efficient.

Came in to send off some packages, and a man by the name of duane or dwayne was very helpful in assisting me even while in the middle of helping other customers. I wanted to commend and thank him and others at the store for the helpful service. God bless and Jesus loves you! read more

I use this store regularly and the customer service is always good, but today was exceptional. The rep saved my$50 by cutting down my box. He offered to help me save money by cutting down a box that was a bit bigger than the items in side. When so often folks barely want to check you out, this was refreshing. I am a UPS fan! read more

I used to love coming to this store. The staff was helpful and very friendly and made sending items easy. Lately I have noticed that they have hired someone new named Bobby who seems to try and find every reason why I cannot ship something. Which has made me decide to drive a little farther to find a ups store that does not hassle me every time I come in. I may try this store later when the new staff is better trained, but for now I have decided to not be using this location. I used to come here all the time but it seems as though Bobby is hell bent on not allowing me to ship packages. It is less about the fact that I have everything that I need to ship something and more about his attitude towards helping. When I go to the ups store I want it to feel like I'm going to a "store" and not like I'm going to the dmv. read more

I'd give it -10 if possible. Always a mess of boxes you need to circumnavigate, always a long line, either a new employee learning while you wait or an employee pacing behind the desk and just LOOKING at the line. And then "Ken" -- who lied when asked his name -- refused to ring me up. Actually suggested I go to another location. lol. Wonder if the owner realizes his staff send money AWAY. Whole Foods is two blocks away and accepts UPS drop off. Better parking, cleaner building, two errands in one. Hallelujah. read more

Parking is easy during their normal business hours, so getting everything done is fast and efficient, from mailing packages to making copies and printing. The staff is super friendly and efficient! read more

This my first time posting a review However, Thursday I was in the Brookside UPS Store. There were 3 employees in there and as I waited for my turn to get help I was watching as they helped the customers before me & They gave everyone such kind, nice & helpful service. That's not something you see everyday anymore. When it was my turn I got the same great service (I was getting a fax done and my fax wouldn't go through but they kept trying until it did & they worked with me on price too). I let them know they were doing a great job! I will return to that UPS Thank you Dwight, Colette & Jordan read more

I would recommend not coming to this UPS store. Go to the one in downtown Kansas City. The store in Brookside charged me $3.50 for a label to be printed off for an Amazon prime return. The store in downtown Kansas City never charges you anything to print a label. They do it free of charge. Honestly $3.50 is unacceptable. Even if you were going to charge some thing at most a dollar. It was printing off one piece of paper. read more

The employees are always friendly, SUPER helpful, & provide great shipping service. Makes a dreary chore pleasant. I also enjoy seeing their dog! read more

I drop packages here and pay them to ship things all the time. They are friendly and efficient for the most part. The shipping charges are the same at every UPS store. And with any shipper, you'll save a ton if you do your own packing. read more

Great place. Friendly staff. Gives me peace of mind that my packages are safe and I am a big fan of Amazon. Since I travel a lot I don't worry that my purchases are safe. Thanks for great customer service read more

The UPS Store - Thanks Guys!! - Shipping Centers Near Me - Kansas City, Missouri

Has to be the FRIENDLIEST shipping location in Kansas City! The employees at this Brookside location go above and beyond their call of duty! I can't say enough good things about this place. It's so nice to see such great service! read more

I showed up with a very difficult international shipment while they were busy, but they were super nice and helpful and saved me a lot of money!! read more

Well....let me start by saying I usually love and trust The UPS Store. I was on this side of town, and I needed to print 2 pages of a document from the computer quickly. The owner came out from the back and told me that someone had just printed a lot of pages and the printer was out of toner. I would have to email him the document pages, and he would print them in the back. I told him I was really in a hurry, but I would pull them up on my phone and email him. Then, he took a really long phone call. He was talking really really loudly. Just as I hit send on a sensitive document, he proceeded to tell someone on the phone he had a warrant out for his arrest for unpaid parking tickets. Then, he said he needed to get his checking account figured out because he had bounced some checks!! So, here I was, in a hurry, trying to get to a meeting in a bit of a hurry; and he picked this time to deal with his legal/financial problems. Yikes!! I asked him to delete my email. I cannot recommend this location! read more

I have been going to this UPS store for two years because of its location and for the services they offer. I send out packages once or twice a week and I recently got a form notarized. I was very satisfied with their services and enjoyed doing my business with them so far. read more

I've lived in Brookside for a long time and try to give as much of my business as possible to Brookside businesses, but the management at the UPS store is consistently rude and inattentive. They also like to insist that you purchase their packaging materials so they can make money off the purchase rather than ship your own prepackaged shipments. I once brought in business files packaged securely in a new Iron Mountain box and the manager said he wouldn't ship it unless I purchased his box claiming my new Iron Mountain box wasn't sturdy enough. It's unfortunate because Brookside businesses tend to be very friendly and have a neighborhood feel, but the management at the UPS store doesn't seen to want to provide that. read more

I want to give a positive review, and tell folks that this store deliver the goods time and time again for me. Been using the Plaza and Brookside branches for years now. So, I was trying to get a birthday gift delivered on time Saturday to a friend in California. As I was finally 'getting around to it' at closing time Thursday night, time was certainly tight. The thought hadn't occurred to me that they couldn't get my box there in time. I was pretty sure that it could happen. And the fee didn't really matter. Service is worth the cost. The manager and employees that I worked with were NOT rude to me, rather they were ALL considerate and helpful. Not only that, they got my package there early and made the day. I was able to be on Skype with my friend, & saw the package get opened as well. The employees & manager are great folks, & made me look like a hero and very much helped me make a great birthday! They'll have my business forever. Worth every dime..... read more

I use the UPS store in Brookside regularly and have always had great service. The past few visits the staff has gone above and beyond in customer service. They get the highest rating from me! read more

Great customer service. Made some copies and was standing in a long line to pay. Employee told me not to worry about it. A few free copies just made a lifelong customer. read more

We highly recommend the UPS Store in Brookside. Their staff are friendly and provide great service!

One of the WORST customer service experiences I've ever had. The quality of service was high quality, don't get me wrong, but the customer service was so terrible I'll never go again. I've been twice, thinking maybe my first time was a fluke, and the girl working was in a bad mood. I like to give the benefit of a doubt. Yesterday I returned to the same blank stares and lackluster ambivalence by the same employee. While in the store, another customer was complaining about outrageous unexpected charges as well. I'll be taking my business back to kinkos on the plaza. It's a little out of my way, but worth not being treated to unintelligent garbage read more

Please don't use this store. they over charge and don't tell you that they are allowed to do this. I was over charged $60 dollars and asked him if that was really the best price in town to send this and it seemed outrageous. He has no ethical concious. I'm stupid to not realize they have their own prices, but have no idea why anyone would ship there if that is the case! read more

I came in last week to get a document notarized. The employee (maybe owner?) who helped me was very friendly and thorough. I will definitely be back again. read more

Recently, I had to ship two large scale original paintings to a gallery in San Diego, CA. This being my first showing, I was unsure as to what to expect in terms of packaging, shipping, costs, and timelines. Luckily, Eric Corps and the wonderful team at UPS Store #4784 in Brookside was nothing but knowledgeable, accommodating, friendly, helpful, and professional. Eric Corps, who has experience shipping original artwork for The Kemper Museum of Contemporary Art, effortlessly guided me through the process, explaining himself and the mechanisms along the way. Eric, who understood the cost, size, and fragile nature of the work, fluidly worked with me, walking me through the different steps of shipping, all while asking appropriate questions to find the simultaneous best and most economical way to pack and ship the work. After using the proper artist-approved archival paper, bubble wrap, and tape to buffer the work itself, he and his team hand built a wooden crate to securely situate the work and guarantee its safe arrival in California. Furthermore, Eric and his team packaged and shipped the paintings on the *same day*, the ultimate convenience as it saved me unnecessary Uhaul rentals. Weeks later, I had to ship another painting to a gallery in Louisiana who strictly works with FedEx. It wasn't until I dealt with the incompetency and misinformation from numerous of their employees that I became truly appreciative and inspired by the hospitable professionalism demonstrated by Eric and The UPS store in Brookside. I highly recommend Mr. Corps and look forward to shipping with him in the future. read more

UPDATE 6/10/2017: The store has had new ownership for awhile and customer service is much better. I often have packages with prepaid return labels to drop off in the morning on my way to work. I'm greeted with a smile and friendly "hello" every time now and they know me well enough to tell me that I can just leave my package on the counter and they will take care of it. Much improved! read more

I found this location to be very helpful and accomidating. The prices were fair since they are direct rates and I feel you get what you pay for. The employees at this location are fun and inviting, always greeting you when you walk in with a smile and they work with whatever you are needing help with in terms of shipping. I also found out they do everything the post office does and the hours are wayyy better then the crazy hours of the post office. I will be going back for all of my packing, shipping, and copying services needed. read more

Extremely helpful with very personable service. I am saying goodbye to the USPO after using UPS especially after this visit.

I went in to ship some birthday and christmas gifts and was able to save a trip to the post office because they offer postal services including holiday stamps! I was so excited! The employees were very friendly despite the holiday shipping rush. I am so impressed with this store they have all my future business. Not to mention they are a locally owned business. Thank you UPS Store Brookside! read more