This is the second time I've been at a post office where the counter staff seemed unfamiliar with…read morebasic mailing services. I was trying to send a letter Certified Mail with Return Receipt, and I was initially told that this option isn't available for letter-sized envelopes--only for packages. That is incorrect. After clarifying, the staff still appeared unsure how to process either the paper or electronic return receipt options, which led to significant delays and confusion. Ultimately, I spent much longer than necessary at the counter trying to complete a fairly standard mailing service. What stood out most was the lack of clear internal support or quick reference tools for staff when they're uncertain, which results in customers having to troubleshoot the process themselves. For a service as routine as Certified Mail with Return Receipt, I expected a smoother and more consistent experience. There were only two customers ahead of me and it took 35 minutes to send one certified letter.

I love this Post Office and don't understand why people feel the way they do. Most of this is…read moredirected at USPS itself but not at the physical PB Post Office. I just really enjoy the fact every time I go in everyone I've interacted with seems very pleasant. I find it rare to be recognized by name when I go into a place and not only do they know my name, they know who all my associated family is within the area. I've been to nice restaurants regularly, and almost always order the same thing and they can't even acknowledge me in the same way. This place has the small town feel/charm that I wish all local Post Offices had.

I am tired of these post office workers being negligent about flying the American Flag and POW flag…read more- which is required by law, from sun up to sun down. My husband and I have repeatedly asked them to fly the flags, as they're supposed to - but each time we have received an attitude. Today, the worker even questioned if it was required by law or not. I will be reporting this to the USPS OFFICE OF INSPECTOR GENERAL, which audits the operations, by calling 1-888-877-7644 and emailing the agency here: hotline@uspsoig.gov as well as the POSTAL REGULATORY COMMISSION at https://prc.gov/contact.

I am a client at Moss Landing post office and have been over 18 years. Maria, the clerk at the…read morewindow has been a part time employee for many years. She is Efficient, Knowledgeable, and kind. Maria, is just great overall. There has many times with other clerks at this post office make you feel unwelcomed. It's awful! Maria is a great asset to the post office. I wish we had more Maria's in this world. She should be permanent employee. Maria thank you for all your help. God Bless you Angelina Diaz

this Post Office is the closest and only Post Office for the area of Carmel Valley. It would be a…read moredistance for anyone not living in the Carmel Valley to drive to. It is closest to the Carmel Valley Village and as I said, it is the closest one and only one that close and available for Carmel Valley. It is small and the employees there are mostly courteous and helpful.

We love and are grateful for our local post office. Chris and all the staff are always pleasant…read more Thank you!

My situation started off with a frustrating problem. I had sent a Priority Mail box for delivery in…read moreCarmel but for some reason it was not delivered at destination because of a "problem " with the address and it was returned to me in New York. I called and spoke with Leo and today, Linda (Lulu) and explained to them that while I had sent previous packages to this same address and that they were delivered , I was very unhappy to get this one back and wasn't sure why this happened. Not only did I pay for that original service, but now I was reshipping the same box only to have to pay once more. I was desperate to make sure that there was not a repeat performance when the shipment arrived there next week. Both Leo and Linda/Lulu were not only very professional and helpful, they were cheerful and offered assurances that I would not have another problem.

Really lousy customer service from manager JR. We have rented a PO box at this location for many…read moreyears. Since we live out of the area most of the time, it's really convenient to have a local delivery address. We paid our most recent bill ($166 annually for a small box) by mail one week in advance of the 1/31 due date printed on our bill. A few weeks later, I was in town and went to check our box, only to find I had been locked out. When I asked to speak to the manager (JR) he advised me that notices were slipped into boxes in early January that customers had to pay for their renewal by 1/9 in order to avoid a rate increase to $198. If you were out of town during the holidays and didn't get the notice, too bad. Even though we had paid the $166 bill on time, he demanded an additional $32 PLUS a $25 late fee. According to JR, we were responsible for accessing our box on a daily basis in order to receive and act on any such notices of fee increases - even those which conflicted with the bill we were previously mailed. Really? Daily? Where is this ridiculous policy written? JR insisted that this requirement was printed on the USPS PO Box application, but couldn't show me where - because it is not. Bottom line, this Louis DeJoy wannabe could care less about being fair to loyal customers.

Mailbox service and packages in mail boxes service. After hours entry with key and mailing…read moreavailable on site. Need id to set up a box. Great value for the money. Efficient assistance while there.

Amazing customer service from the moment I walked in! I needed a document notarized for work, and…read morethey helped me right away. The staff was very friendly, the wait time was minimal, and I didn't even need an appointment. Super convenient experience!

This post office is inconsistent when delivering mail that has been paid for with the expectation…read morethat the items get delivered. Mail is consistently dropped off at random locations that are not the marked delivery address on the parcel. Moreover, packages are left along side wooded driveways half a mile away from the residence, left at unrelated gated communities, or other random addresses. Recently, the post office has started to mark the items out for delivery, then returns the items to the post office and "hands off" the item to an "agent" and then marks the item as delivered. The item is then transported back to a facility in San Jose with no indication where the package is or is going to, all at the same time being marked and communicated both to the shipper and recipient as "delivered." Furthermore, you have no way, besides driving to the post office, to talk to a postal representative to resolve the issue - which the are incapable of resolving. All communications via the automated phone service take hours and lead to no resolution, as the automated telephone service is not capable of resolving the issue nor is it able to transfer you to a human.

What makes this place great is hardly anyone goes here so there is no line and they are very nice.read more

I and my Company have been doing business with Mr. Ruiz and his company for at least 10 years. He…read moreand his people have always been professional and understanding and willing to go the extra mile to get things done correctly. They have helped us so much! Go see them! They do a great job !!

They have full service mail station and a super nice gal working it. No need to travel farther to…read morea post office. Was sending no something return receipt.

Best Post Office ever! it's our town center! Melissa and Jacqui are most personable and helpful…read morepeople ever! We would curl up and die w/o our Post Office.

So far the people behind the counter have been amazingly helpful. I am just starting up a small art…read morebusiness and i wasn't sure the best route to ship my produce would be. The lady that was behind the counter helped me out alot. The next time I returned I had completely forgotten my shipping label! Luckily the man that was working let me email him and he printed it out for me! Wow. Thats great customer service!