My favorite USPS location. Superb customer service from the staff and especially the lady who helped us with our passports. They are always welcoming and helpful. They have a self check out area for mailing packages; if you don't want to wait in line. Many delivery options available. Boxes and packaging items for sale. The last few years; prices have increased. The line usually go by fast unless it's before the holidays. This location has post boxes as well. I like that there is plenty of parking and near by other businesses so you can handle everything in one trip. You can still have access to the PO Boxes after hours. read more

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WOW, this location is amazing. They're open on Saturdays till 3:30pm . Also very nice looks very modern no line came in this location. You can apply for US passports you do have to make an appointment they do give you all the paperwork so you could fill up then bring it when you're done set up your appointment . They have a self assistant kiosk machine as well . Service was great for me the lady was very informative about the passport information and steps . Value always use them for any shipping there value is great . Open Saturday post office 9:am to 3:30pm read more

The most convenient USPS I've been to! I'm writing this review because of the fast and excellent service from the people here. Been here two times for small things and not only do they help make processes run smoothly, on my encounter I went to renew my passport and was missing a ton of things! The worker who helped ensure I had my picture, completed the forms correctly, and helped me with a money order for them to process. If it wasn't for that worker who helped me, my passport would have been sent off and returned to me. I really appreciate the extra mile they go and their efforts at this location! read more

Service : 10/10 S/O to Mayra & Troy for helping me out today with a minor issue They help me figure out a packaging problem I was having & not only did they do that with a positive attitude but also made sure those around me received the same attention as well read more

This location happened to be the most convenient since I was visiting the store next door. All of the return packages were prepared and ready. The gentleman quickly instructed me to "just put them here," referring to the counter. After I told him I needed a receipt, he responded as if I was yelling him by saying, "Okay, okay!" I received the receipt and was out of there in very little time, which could also be attributed to an empty store. That said, maybe he was having a bad day; we all have them. read more

I recently had a passport appointment on a Tuesday morning at 10:00 am for myself, hubby, and kids. We got there at 9:45. We were lucky as there was no one inside so went right up to one of the workers and told him we were there for our application processing. He told us to wait at the side counter and someone will be right with us. We didn't wait long, a lady came out and reviewed our paperwork, made some copies, processed the money orders, and we were out of there in less than 30 minutes. Super satisfied with my visit and was glad I was able to get an appointment with them within a month. The city admin building was booked out for almost 3 months. read more

The lady who handles the packages for the P.O. Box is really nice I am unsure if she still works here. The workers are usually nice but not always polite. Numerous times I've came 15 mins before the lobby closes and it's locked. This is very inconvenient for people like me who work late or don't get home til late. I would really appreciate it if the lobby stays open til 10 pm as advertised on the door and on the usps website. I only have a P.O. Box because not all the mail gets delivered properly to my house so I pay for a large box either every 6 months or every 1 year. If the people at Andrew Jackson (the other usps that delivers to my house) could get their mail delivery right, I wouldn't need to spend all the money each year on a P.O. Box. I really don't like Andrew Jackson usps so I have my P.O. Box at college instead because the mail does not get lost. read more

Honestly this place is a joke. Worst customer service ever. I was going to leave a good review but after waiting one hour to be seen for my passport issue I had to write a bad review. The lady said she would see me next and she just kept taking appointments and ignored I was sitting here for one hour. Or longer. The passport cards are piece of craps now a days. They don't even last long. They rip and cheap material what a scam by the usps read more

Pretty good post office overall. It's never crowded here and the employees are always nice. Parking isn't an issue as this post office is located in a shopping plaza. There's also a drop box in the parking lot which makes it easy to drop off pre paid mail if you come after hours. They also process passports here which is a plus. This is a small post office overall but it's also well run and conveniently located in the college area. read more

US Post Office - Post office rates - Post Offices Near Me - San Diego, California

Customer service was awful. Doug was extremely rude. Won't be returning to this location.

They don't deliver packages often. Well the do but only they know were they delivered them to so if you have an important package your better of getting a different carrier NOT USPS read more

US Post Office - They said delivered at 10:45am But we get our postal deliveries after 3:00pm so you decide - Post Offices Near Me - San Diego, California

The older caucasian male that works there is pretty much lazy and doesn't like to help me everytime I go in there to ship something out . His customer service is one of the worse iv seen trying to help people . I'm not sure if it's jsit with me but I've shipped many times with different usps and he's the only one I try to avoid in line . Last incident I asked politely can he check the difference in between ground and priority . His quick response was umm like 4 bucks . Which I know is a fat lie Becusse it's also based on size not just weight . You can tell he just didn't want to check . Every other store employee has given me exact prices for both services . I guess he was just too busy to check and put the numbers in. Unfortunately this is the nearest post office to me so I'll have to use them again but will try and avoid him every time read more

Friendly staff, even when customers are rude. Sadly I see rude customers everytime I come in. Don't understand why people are so mean and demanding when they are trying to help. read more

Every time I go in there, everyone at the counter is so rude. No reason for them to be so rude. Attitude with every question. I have a PO Box and they expected me to know everything. Would not recommend if you have other choices read more

(Updated review) The College Grove post office is STILL locking the lobby doors BEFORE the posted time of 10pm! I was in the area on 1/5/22 and stopped by at 9:40pm to get important mail from my P.O. box. Both doors were LOCKED! If you have or want a P.O. box, I'd suggest getting one at the nearby 6401 El Cajon Blvd or 7938 Broadway locations. read more

Doug at the front counter is extremely rude, I've had a few interactions with him and he makes sure it's absolutely unpleasant. I stopped going to this one and driving further to avoid that man. He has zero respect and makes snide remarks every time I've come in to me and other customers. The other woman there is nice but Doug is rude and should reevaluate working in a customer service based job. read more

This place is so unorganized and ridiculous. I made an appointment for 2:15 I couldn't find it at first so I got there at 2:17 and waited in line for 10 minutes. Then at the front I was told even though I made an appointment to get a passport, the girl went on lunch and would be back in 30 minutes. I was told "there's a Starbucks at the corner". So as annoying as that was considering I made an appointment, I came back 25 minutes later and waited for her to get back. When she did get back the first thing she said to me was, "You were the 2:15? You were obviously late because I left for lunch at 2:15." No "sorry to keep you waiting" or "sorry I didn't think you were coming" just instantly blamed me (in a very rude tone). Not only that but I showed up exactly 2 minutes later so she didn't even wait 2 minutes for her appointment to show up. I then tried to proceed w my visit and she was extremely snide and condescending the entire time. Very poor staff. read more

Second day in a row coming to the post office around the same time. Each and every time there has been a long line and only one person working. At the very least they could have someone in the lobby providing assistance and letting customers know what forms are needed, or if they need to make an appointment for a passport. read more

US Post Office - One person working. With long lines.... - Post Offices Near Me - San Diego, California

The rudest man was working the front counter. Belittled the customers in front of me for not being sure how exactly they wanted a package shipped. Then when it was my turn he rolled his eyes at every question I had and acted like I was wasting his time. Ended up walking out and going to the post office in downtown Lemon Grove (so much better!!) read more

I came in because my daughter had an appointment for her passport and when I got here they told me that the person was not coming back until 3 pm because they were training . If they know that they have appointments and is already hard to get one and I had to get out of work early why do they do that . The ladies at the front were not nice . So don't recommend this place at all . If u want to get a passport go somewhere else . Bad service and won't ever come here . read more

Worst post office ever. I made a passport appt a MONTH in advance. I went there at my scheduled time and had to wait in a long line just to get to the front and be told the person who does passports was not in. The woman helping got an attitude and told me I was late anyways,like she didn't just see me waiting in the long line. Had a nonchalant "oh well" type of attitude and told me to reschedule..No one notified me or anything that the passport person was not in. I also took off work and had to use PTO to make the appt,which made me even more upset. DONT GO HERE!! read more

I came here to send a package and the two guys in the front had the worst customer service ever! Don't come to this location!!! They were so rude!! read more

Went in to ship a package overseas. The woman helping me, Anne, was extremely kind and helpful. I had never sent a package before so I was kind of lost but she showed me exactly what to do! The other woman working, not sure her name, seemed rushed and not too kind, but that's understandable considering it was very busy and she was trying to be efficient. Overall, good experience and will be going back to this location in the future. Lines get long quick but they do a good job of clearing it up within a few minutes. Everyone was also maintaining social distancing by using the marked spots in line. read more

Worse place ever !!! This place is so unorganized and the employees at so rude. This lady that was handled the passports ,she is so disrespectful. She talked me like I has stupid which I didn't like . She was not helpful !!! Never coming here again . This is the hands down worst post office . I give this place 0 stars if I could !!! read more

If I am going to mail a package, I like the security of knowing I am going into a building and handing off my package (and sorting out the postage with the use of a scale) to a friendly post office staff member. Post Offices are all over the country, so it is easy to get to a location (I always seem to live closer to a USPS office, then say a UPS store or fed ex). I also used a PO box more then once, when I was between homes, so that is very useful. The haters will write 2 sentences about the rude staff who works here, but to that I say, I am more interested in my package getting from point A to point B then making small talk or getting a smile. People get there news online, yet magazines and newspapers still exist, people buy things online and have fed ex, so why do post offices exist? A common misunderstanding is the belief that the post office is out of date. If there was no national post office, then companies such as fed ex could say that they will not deliver to Alaska or Hawaii because they are too far out of the way, or simply ignore small towns because they would not make enough profit. There will always be a need to receive packages in the mail, in the same way there will always be a need for a fire and police department, it would be difficult to imagine not having one. read more

I've never had an issue here. The staff is friendly and helpful. Decent parking. Only downside is that since it's smaller, they don't open as early as other post offices. But they do have PO boxes and you can do your passport application here as well. read more

For a long time I've been very disappointed with the USPS - but twice now (and only at this location) I've received excellent service but someone who knows their job and shows respect to the customer. I must say I've avoided every way possible to not use the USPS but at least if and when I do need them I'll only be going to this store location in College Grove. read more

This post office is terrible. Everyone has an attitude and the employees do not want to help the customers.

I prefer this post office to the other one in Lemon Grove because it just seems faster and there's more parking available. While getting into College Grove Center can seem like a B at times, it's nowhere near as frustrating as cruising up and down Broadway hoping someone will leave so you can snag their spot. I wish they had a drive up mailbox though! Lots of light, spacious interior, capable staff. I don't see what more you can really expect from a post office. Whether or not your package arrives or how much it costs isn't really a branch issue. Take it up with the government ;) read more

They are SUPER rude and are USELESS. Customer service is horrible, some of their employees do not know how to treat their customers. One of them was trying to pick an argument with me over a simple mistake they had made. DO NOT come here to do your passport. They will charge you for anything and everything. And won't tell you. Worse customer service ever! read more

Even though the wait was long, once my appointment started, my passport renewal process took less than 15 minutes. The passport agent was training someone new and they were both very sweet and accommodating. Everything went smoothly. read more

This review is for the mailing services as well as their passport services. Mailing: The man that helped me DOESN'T seem like he hates his job like most people that work at post offices do. He was really accommodating and friendly. He made sure my package was secure, taped, and double checked everything for me. Obviously that's his job, but he was really nice about everything & didn't make it seem like a bother. If this review was solely based on his service, he would receive a 5 star. The 3 star was due to the passport service. Passport: The lady got my passport papers done fairly quickly but she was rude. She asked me to put my phone away when my phone was just in my hand as I waited for her to make copies of my drivers license. That was not only rude, it was unnecessary. She was away at the desk while my phone was in my hand... Why it bothered her? No idea. I would've understood if I was on it when she was speaking or filling my papers out and that bothered her but the fact that it was just in my hand really surprised me that she told me she put it away in such a rude way. I confronted her about how rude that was and she quickly finished filling out my papers (Thank Goodness) and I was on my way. There's a $25 charge for their work and getting a passport itself is $110. TIP: You must make an appointment for passport services. read more

Are my tax dollars REALLY keeping this place open??? The first reviewer said it ALL!! I should mention that the under-staffing could be remedied quite simply by using the A.P.M.....oh that's right.....IT'S ALWAYS BROKEN!!!!! read more

WORST EXPERIENCE EVER! I shipped a couple things in a medium sized box and only half of what I sent arrived to my boyfriends place! The box was completely damaged and things were missing! It's like someone opened the box and took things out! Don't ever come here, the employees are nice but the shipping is crap. read more

US Post Office - Post Offices Near Me - San Diego, California

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I walk in there to send a package and tell the woman im sending and want it tracked the whole way. Try to track it and cant... Go back up there and a different lady tells me tracked is not registered but priority and she cant do anything. Even acknowledges the claim i filed because she saw it on the computer. 2 weeks later i call the main headquarters office and the location still had not responded to the headquarters so now the district has to get involved. I don't know if they're thieves or dumb but something shady is going on there read more

My review is for the passport services only. Worst service ever! The black lady is extremely rude and on a power trip. She asked me to put my phone away when NOWHERE is it posted or is it a rule to not use your phone. Furthermore, I asked to pay extra to have my passport sent by priority mail (for the tracking) and she said they didn't do that. That is wrong information and she was just lazy and rude. My husband got his passport in Chula Vista and was able to do that. Get your passport somewhere else... I am livid that our taxes pay for this kind of crappy service. Lady if you hate your job so much, go find another one because clearly you suck at this one! read more

I don't get why some people make the process complicated. The signs clearly tell how what and how much the different types of mail are. Go in, put your package in the correct box or envelope, drop it off and pay the price, and then leave. It is that simple. The nerve of some people. OAN: Clean post office and well organized. read more

Worst USPS I've ever been to. The employees are so rude and unprofessional! I'm sorry if you hate your life or your job, or even both but that's not the customers problem. Judging by the 2 stars this place has believe me when I tell you you're better off going somewhere else. ANYWHERE else. I've called and filed 2 formal complaints on the employees. One for sexual harassment and the other for making a racial comment. STAY AWAY read more

One stamp .66 cents? Wow. Came in and no one was there so I went straight to the front of the line. It was fast and painless. I had to pay extra because the envelope weighed to much. read more

This USPS location in oak park employees here were very attentive & efficient. I truly felt they cared about any questions or concerns I had. I was in & out with the help of the gentlemen working the floor that afternoon. Im truly thankful for a team with great customer service satisfactory at this location. This now will be my go to post office. read more