Workers are very helpful with passports. Only thing I recommend is updating the debit card…read moremachines. Second time I been there and machine could not read my debit card. It works everywhere else. Other wise customer service was terrific

Mr. Carter, along with several higher ups, ultimately did nothing. My mail was stolen and they…read moreadmitted that the carrier admitted to misdelivering it, for months. Nothing was done. Financial and insurance and tax mail never was put into my mailbox. Huge repercussions. Waste of money thrown at USPS.

Trash customer service…read more Guy behind the desk on 12/19/25 had the most condescending attitude. As if we were inconveniencing him by asking for instructions His favorite line was: "I'm not helping you with that" This guy needs to work somewhere else if talking with people isn't his thing Next time I'll choose UPS instead

I like the New Post Office location it has a bit more parking space then the previous Presidio…read morebuilding, plus it's some what more scenic due to the landscaping. The drive was further for me then the Post Office in the Richmond, but with Free Parking, and an excuse to just relax while driving under the towering trees of the Presidio I think it was a fair trade off. The staff was efficient, and I enjoyed not having to wait in line. In short if you have to goto the Post Office it might as well be pleasant :) Fyi , it's also very bike friendly with paths leading here, and an ability to secure your bike when you arrive.

3rd unpleasant interaction with Audrey today (1st time writing about it): GoPost Urgent Package…read morePick-Up notice in PO Box; stood in line 10 minutes. When 3rd attendant--older woman in glasses named Audrey--sat down, woman behind me said I could pick my package up at her counter. I stepped out of line and waited for a man engaged in a long conversation with Audrey; when he finally finished and walked away, I approached, showed my slip, and asked if I could pick it up at her counter. Audrey, looking extremely irritated, replied in a rude tone, 'No. You have to wait in the line.' Later, a postal employee appeared like an angel asking if anyone had packages to pick up; I showed him my slip and asked if he was able help with it. He told me he could, met me in the main hall, escortied me to a scanning machine, entered the code and showed me the holding locker where my package nestled--very kind, pleasant, patient. I returned to the front counter to ask Audrey (when finished with a client) why she instructed me to unnecessarily stand in line instead of simply explaining where the package could be picked up self-service. She pretended not to understand the question, then lamely replied she thought I'd missed the pick-up date. I said that wasn't the case, so she lied and claimed she'd been in the middle of helping someone else--I said the gentleman had already stepped away from the counter when I stepped forward to ask her help. She continued to insist she was still helping him, then dismissed me (again) by turning away and calling the next person in line. No responsibility or apology plus an unfriendly tone the entire time. 1 star (really none) for Audrey's beaurocratic petty power. 5 stars for the young man who was friendly and helpful.

In 8 years, I have literally never been to this location and been able to leave in under 40…read moreminutes. There's usually one to two employees max and always 7+ people in line. Hardly anything is automated, there's no quick drop off lane. They're stingy about helping you out with tape, they don't help out elderly when they're struggling to do something. Absolute nightmare.

I would give zero stars if that were an option…read more I arrived at 5:10 PM with a prepaid, labeled package, but was told the location was already closed--even though it should have remained open for about 20 more minutes. Two other customers, also with ready-to-ship packages, asked if they could simply leave their items at the counter, but were refused without any explanation. What made this more frustrating was that there were still packages on the counter and a drop hamper right next to it. Despite staff still being present, they wouldn't allow us to leave our packages inside and instead told us to leave them outside. This was extremely poor customer service and a very disappointing experience.

Never had a issue with this post office or employees. They are just like a lot of other post…read moreoffices. It's nice that this location has a few limited time parking meters (they take coins, credit card, or use pay by phone app) right outside. Or if you want to park up the street there are free neighborhood spots, but it might be a trek downhill/uphill. Remember to check the street sweeping schedule to avoid a parking ticket. The customer service agents aren't super cheerful, but they are usually nice and have never been mean to me. There's an automated machine inside you can use to pay and print out certain postage/package postage if you want, but I find the counter people to be faster. If you have a pre-paid label/package then you can skip the line and just place the package on the counter where all the other dropped off packages are if you don't need a receipt. The flat rate/no weight limit priority boxes are helpful. I like that they have a rack of greeting cards for sale. I just wish they were fully stocked all the time with the different holidays/celebrations. I missed out on Christmas cards this year because I went too early in December, but their prices for Christmas cards were pretty reasonable in the past. They also sell most packaging materials you would need including boxes, envelopes, padded envelopes and tape. I don't even care whether the USPS as a whole is super profitiable or not. It should be regarded as a service for all of us. People get their medications and important documents through the mail. I avoid using Fedex or UPS because they often damage my packages on their way to the recipient. It's better that we have more competing services overall. I find the USPS website the easiest to use especially if you have a scale at home. I don't think mailpeople should have to deliver mail on Saturdays. Let them rest. Do delivery mailpeople have to pay for their own uniforms? Their uniforms look pretty ragged from what I've seen. Anyways, thank you to our local post office and mailpeople.

I put a thank you note in the mail December 16th. It was postmarked December 23. It arrived to…read moreOhio January 12. Huh. And what about my Christmas card with the correct address and unit number, delivered to someone else in the building 4 weeks after it was mailed. Or the mail I get correctly addressed delivered to me but belonging to someone else. I'm not always here. Trump wants to change things so that a postmark isn't good enough BUT IT ISNT EVEN POSTMARKED WITHIN A DAY OR TWO OF MAILING. And it ARRIVES nearly a month later. How can I pay my bills and taxes with that kind of delay? How can I do a mail in vote? What is with the USPS?

Just reviewed another post office and ironically this was even lower on Yelp at a 2 star. Very run…read moredown post office, one person at the desk, an older Caucasian man, and he was pretty rude. Wasn't helpful, didn't greet us or ask what we needed. Then said I'm not calling you up to the window when we were giving him space to finish with the person before us. Overall didn't help at all and we had to go to another post office.

I will rate usps a 3.9 but I need to round down for now because its may 2026 my parcels are…read moredelayed. My parcels are not supposed to be delayed so to usps. Do the following scan my parcels / dont smash my parcels bubble wrap them/ read the apt and address carefully/ do not lose my parcel. To the the mailmans: be sure ur mail vans are securely secured / and as a woman get the mailman new mail carrier bags. New bags so the mail and parcels are not lost. Tip the mailman its appreciated. I use usps all the time they can do a better job and put effort into getting my mail. The usps location is decent can be a bit busy the ladies are nice.

Hoping this location gets investigated for mail fraud like the other comments have been reporting…read more They constantly lose packages, can't find them in the back, no one knows what to do except cancel your mail and make decisions that aren't based on USPS guidelines. I wouldn't be shocked if employees were returning packages back to avoid shipping them or just dropping them at random houses. There is endless junk mail from USPS as well. 95% of the mail is citywide run marketing ads and junk coupons that I do not wish to receive. When I was there last the person in front of me asked why the mail carrier stated they couldn't deliver to his house and where his package is. Something that seems to be common and part of living in Marin is losing your mail. Then when you go to find it they tell you it's not our problem wait for an update that never happens. Or they call you to make you feel bad and blame you as if you could deliver yourself. I have come here multiple times. It's completely hit or miss, and most of the time right now a miss. The post office manager blames the lack of organization on the employees and day shift supervisors. How many supervisors and managers need to work at a location where only 1-2 people ever work the front desk? Where would mail go if it's not on a truck/plane/boat or in a usps facility?

One really has to wonder what grossly incompetent nincompoop DEI clown circus runs this station!…read more For almost 20 years my friend is the holder of POBox 411621 at the USPS office 1600 Bryant St. in San Francisco 94141. Over the years he has maintained the aforementioned and also updated and submitted at the post office account information i.e. mailbox name holders. Such as adding is DBA business name and adding from an offering from USPS office the street address. All done while filling out and submitting the required forms at the post office. This worked for almost 2 decades. He always received mail addressed with either name, some even without his name and when mail mailed to someone got returned for whatever reason, he received it back in his POB. I don't know what DEI imbeciles USPS employs now, but some cretin all of a sudden decided that any mail addressed other than with his first & last name, even if PO Box and street address and ZIP Code is correct, will be returned to the sender as "insufficient address, attempted delivery not known" sticker! This is a particular insinuation considering that he received mail were just the PO Box and ZIP Code was on the envelope. Also mail returned to him, were his return address on envelope contained minimal information i.e. PO Box and ZIP Code, came back correctly. (image attached) This USPS idiocy has cost him in a time of economic distress to lose a new client, have his reputation damaged and lose the desperately needed $15,000 - $20,000 of a project assignment/contract. I went with him to the post office on March 10, 2026 after he had gotten the envelopes from the sender with the USPS return sticker on to complain about this. (image attached) Asking for the stationmaster/postmaster at the post office he got stupid smiles and the lamest of lame excuses and denials. Mostly none reactions that such individual does not exist. As excuse they pulled out his original registration card from back 2007 for the POBox. When he then asked what about the updates that he made and forms submitted over the years, all he got was silent dumb looks. He showed them some actual returned mail envelopes he got back over the years (image attached) which at the same short nameless address clearly proving that the post office has the address on file, as it is the same [valid] address on the envelope. Otherwise he would have not gotten the mail (envelopes) back! He got a shoulder shrugging blank stare with excuses, lame explanations or no-answers. Since this year suddenly mail to his POB got returned by the by these post office jerks as non-deliverable!!! Yellow sticker: Return to sender "attempted - not known". But the PO Box is valid, paid for an active. What are the worst nine most terrifying words? 'I'm from the government and I'm here to help." -- R. Reagan

Pretty smooth experience at 10:30am on a Thursday. A couple people in line ahead of me. Two desks…read morewith a postal worker working at each one. Only waited about 3-4 min in line before I was helped. Needed to mail out some heavier envelopes so they helped me determine how many of the correct stamps I needed. Empty counter space available so I could apply the stamps without being in the way. Didn't have to wait in line again and was able to just pass over the envelopes once I finished stamping.

On most of the visits to this location, the staff has provided great customer service. They deserve…read more5 stars! But the staffing is lacking due to budgetary constraints. On this day, there were two workers and the line was 6 people deep. Granted, the customer being helped was trying to send a package to another country and the length of time working with that one person contributed the backlog. Finally, it was my turn as I brought then a priority express envelope I just filled out. However, the employee tells me they don't overnight priority express anymore and only offer priority mail. I wonder why they had all those priority express envelopes on display. Anyways, I'm glad they let me switch to a priority mail envelope without going back in the line. Parking in the neighborhood can be tough as many meters have no parking indicated :(

I've been going to this Post Office for a long time and have seen some staff turnover. The staff is…read moregenerally well-informed. They are usually very friendly.

Not usually a place to spend an afternoon, the staff were very friendly, faster service than I've…read moreexpected. Quick way to buy stamp and send packages.

Service was good and friendly Correctly done…read more Clean Felt safe Good location while visiting out of town

We have been using this Postal Chase for years and years because it's nearby, the staff is always…read morefriendly, and we've never had anything to complain about. So even though there is a FedEx store a block away, when I needed something delivered "overnight" I didn't hesitate to go to the Postal Chase. And boy, am I glad I did! The package that I'd paid an astronomical fee to have UPS deliver "Next Day Air" wasn't delivered for 3 days. Yes, it was eventually delivered, eventually, but the person I sent it to was already in a different state. I went into the Postal Chase ready to have them tell me it wasn't their fault, or these things happen, or there's no guarantee, etc. Instead, the clerk took down the details and told me the owner would be in touch. He called me the same day! Before I even had a chance to complain he apologized and offered us a full refund. The best customer service I've run into in years.

I was given this company as I needed to ship my port to my travel agent. It was sent to me by…read moreFedEx but FedEx does not ship alcohol. They told me that Postal Chase would be able to ship alcohol. I came in and was greeted immediately and the process to send my port from Portugal was process and will be sent to Beverly Hills. As this shipment is alcohol, I had to pay a $10 fee for an adult to sign for the delivery . Service was around $36.00 . Great service and excellent customer service! Thank you for handling my service request.