The space is not well stocked, the line moved at a glacial pace, and the counter service was problematic . Positive is the parking , but I'll use a different USPS location next time. read more

US Post Office - The space is not well stocked, the line moved at a Glacial pace, and the counter service was problematic. - Post Offices Near Me - San Francisco, California

This morning I needed to send out a letter to Canada, The lady staff was very sweet and helpful

Warning: DO NOT come here if you're pregnant, with children, or in need of taking a dump! The line is out the door!!! Literally overheard the worker call their supervisor saying they had been working since 6Am and had not even had their break yet at 10:30am. But she was the only one working and no one could've stepped in! I know it's not her fault but my goodness, you'd have to have a lot of patience waiting in line. I basically waited 30 minutes to see the front counter and finished my task in 1 minute! The lady was nice though but she's stressed and overwhelmed- you can tell. I wish returning an item with a QR code was something I could've done at the self service kiosk. Maybe next time I'll print out a return label or ask for one then I wouldn't wait. Or maybe I'd just go to a different location like Parkside. I'm worried it's all the same though because it seems like USPS is usually understaffed. Advice: 1. if possible, go to FedEx. It's faster. 2. Come really really early when they open to avoid the longer wait mid morning. 3. Avoid Saturdays unless it cannot be helped! read more

US Post Office - The wait on a Saturday at 10:30am - Post Offices Near Me - San Francisco, California

I had an extremely unpleasant experience at this post office. The clerk named Shwe, I interacted with was rude, argumentative, and yelled at me when I asked a simple question about my postage. She even loudly announced that her own colleagues don't follow rules and that she is the only one that does. Even worse, after our interaction, she continued to loudly announce complaints about me to the next customer in line so everyone in the post office could hear. It was humiliating and completely unprofessional. I've been going to this post office for over 25 years and this is by far the worst customer service I've ever received at any post office. I would avoid Shwe if you expect to be treated with basic courtesy and respect. read more

I usually drop packages here because it's convenient but I no longer will come to this location. No line and I go to the usual drop off pre paid label spot and start laying my items down. Here comes the employee grabbing all my items and starts weighing each one telling me they are all incorrect weights and she will not accept. Two minutes of being there being treated so rudely I grabbed everything and left. I've never had that happen and I use a scale to be as accurate as I can but as a seller is a guesstimate sometimes. Come here if you want to be treated badly and inconvenienced. read more

I used to come to this post office a lot when I was living in the sunset district. About 2 weeks ago, I came to this branch as I was nearby to drop off my wedding invitations. The Asian lady at the counter said I had to pay an extra $7.40(26 school bus stamps along 13-10 cent pears) for 13 wedding invitations even though I had a forever stamp and 2 ounce. She said I had a plastic sticker that was considered non-machinable. The following Monday, I asked my fiancé to go to another post office to compare and his total was $1.92 even with a few international addresses. I will NEVER go back! Please re-train your "female" postal employees read more

Not sure why there's so many bad reviews here, but my experience was totally fine. There were only 2 ladies working when I was there on Saturday afternoon and luckily the line moved along at a good pace. They also advise me on what shipping envelope to use and helped answer all of my questions. read more

just came from this post office. some reviews worried me but both asian women postal workers i interacted with were extremely sweet, hard working, & efficient. the line was long on a late Saturday afternoon but i got to the front & out of there fast. kudos to them. read more

Typical people's attitude from the CCP For example: they are only taught how to do A, B and C... and the rest of the alphabet they not even heard about it. They lost my package and can't do anything about to help. And I see now why the reviews are so bad. this locations has lost many other packages from other people. When I went inside to ask them a question... They can't even answer it correctly and out of nowhere they go to the back's office in the middle of the conversation. Very disrespectful people Do yourself a favor and go somewhere else. read more

I was there to drop off a return package with a return label from the seller, waited in line for 20 or more minutes and when I approached the counter, I asked this Chinese male clerk, in his early fifties for a piece of scotch tape to affix the label on the box, this mean person said they don't have tape and told to buy a whole new roll of scotch tape that cost about $10 just to affix the return label on the small box. Just minutes before, I saw his co-worker, another female mail clerk pulled out some tape to help another customer bundle the 2 packages together. So I know he was lying and just being mean. if he just have a little bit of curtesy and a little bit of his heart left, he would make a customer's life much easier, but, apparently, this man doesn't have it. This man set a very bad example for government workers. Shame on him! read more

The staff who works here doesn't care about customer because they are federal governement emplyee. The service is really bad. I would avoid coming here. Very poor service. read more

Right now... The business is not open today; Sunday. The location is simple, affordable and reliable postal services. I appreciated their services! read more

US Post Office - 2022 Holiday Schedule! - Post Offices Near Me - San Francisco, California

Here we go with Asian Lady with Glasses - Sandra If her job was going into work and ruining people's days, then yes she is doing an amazing job! Is she the manager, owner, and boss?? Well she sure acts like it. She gets paid to yell at people and make them feel dumb. She makes up this rule where if there's more than 2 prepaid packages and you want a receipt, she'll order you to use the machines. I personally don't like to use the machines and I also don't mind waiting in line so I'm not sure where the problem is? I had an interaction with her again and she refused to scan my prepaid packages because it was more than 2.... This time I have a recording of her saying she will not help me. Where's the manager again? lol At this point I pray for her. There must be some unhealed personal trauma for her to be such a vile person towards people and I wish her nothing but inner peace. But moving along we all got problems and dealing with someone like this can really ruin a persons day. Life is hard enough as it is.. just be kind. Like I said in my previous review, I do try to avoid this one if possible but I'm also not going to let her dictate if I can or cannot go to this location either. read more

This is the first time I'm trying to ship something and it is an international shipment. The service is so bad the old short hair Asia lady is not capable of helping on anything. She keeps telling me what i filled out is not what she want but she doesn't even say how to do it. . All she said was no no no and told me to stand aside and fill out the information that I don't even know what are the information. Be careful if you are not completely familiar with every single process step because she cannot help you with anything. And I am not even sure how this kind of person is qualified on such customer service based job. Add to that there are two short hair asian ladies when i was there. The one I'm talking about is the older one with glasses on. The other Asia lady was nice and helpful, she offer the help when i was in the store don't know what to do. read more

Over the holidays, I mailed a bunch of stuff and the workers were super helpful and courteous. I guess I should start looking at the name tags bc everyone I've encountered has been so kind. This is an overdue story but one of the workers noticed my address was closer to another usps location and he asked why I didn't go there instead. I simply said I enjoyed coming to the plaza and it was about equidistant anyway. So I decided to try out the location closer to me. Wow... It was quite an experience. It's much smaller and even tho everyone was 6' apart, it felt cramped. Plus there was a man who didn't speak English, demanding to get something the location didn't have, but he wouldn't leave or take no for an answer .. on top of that, there was a lady also needing something they couldn't provide her with.. it was very stressful. ^and that is why I'll continue coming to the sloat location. As long as you don't encounter the rude worker mentioned in other reviews. Also they usually have shipping supplies stocked which is nice. They also have a self shipping kiosk near the front desk (I once saw someone mail ~50 small bubble mailers) read more

Long wait times, staff claim they aren't scheduled enough employees but just seem to be waiting to be paid more to do less work.

Been coming here for ages and finally had it. I been putting up with this spikey hair middle aged asian guy supposedly named JOE for along time and finally had it. He is high temper, rude, and lazy. This guy I witnessed over the years yell at seniors, regular customers and often lashes out at customers for being slow. Here is what happened, everytime i go in to drop off a package I want a receipt so I head to the counter. Every staff is able to do this for me. But not Joe. Everytime he would refuse service and tell me to go to the kiosk instead. Fine. However yesterday ironically there was a woman taking a long time and stuck at the kiosk and being no line at all I just went to the regular line and got sent to Joe. He told me to go over there to the kiosk. When I told him shes stuck and theres a line he said he doesnt care get out of here I am not helping you. Go to the kiosk. This guy is such a lazy bum he needs to be fired. Please USPS fire this guy I hate him!!!!!! read more

Monday 3/13 th morning I drop off mail to send to east bay. And so weird that same mail sent back to my address 3/14 th.. omg...

I dont usually write bad reviews nor do I like to write negative things about people but the past two times I've been at this location, I have left the post office feeling upset due to a worker refusing to help me twice in both instances. I won't name names, if you're a regular there then you can probably tell who anyways. The first time, earlier this year I was carrying 2 large flat rate boxes that were heavy, like 50lbs total( I don't work out often anymore and my back is bad) and I was sick that day plus it was raining. I just wanted to be in and out as quickly as I could since I wasn't feeling great. When I got to the counter the employee told me to go the scan machine for a receipt and I told her I'm feeling sick, these boxes are heavy, and I have a bad lumbar. Can you just scan it since I'm already here? Despite giving my reasons and what would've took otherwise a couple seconds to scan two boxes, she just went back and forth with me and I'm just standing there like wtf why are you refusing to do your job to scan these boxes? Are you being serious? Then an employee next to her decided to help me out instead and I was on my way out. I was baffled. Then today I went again and asked for two receipts. Someone was at the machine this time so she couldn't use that excuse. One of my packages was hard to scan and it was because my tracking bar code wasn't flat so I was like sure let me fix that real quick and it took me about 2-5 seconds to lie it out flat, then she refused to scan or even give it a try. She said the other side isn't flat so it won't matter. I was like okay well you wanna give it a shot and let's see what happens? Takes like 2 seconds to scan. If it fails, ok I'll deal with it. If it works then great. But the fact she wouldn't scan the label or try to see if we could get an acceptance scan was weird as hell. The employee next to her ended up helping me and we were able to get it scanned and worked with me which I appreciated. I don't know if that worker remembers me from the first time or whatever the reason may be but I just couldn't comprehend why she was being needlessly difficult again. I dont know that I ever want to return to this USPS moving forward if I can help it. The USPS on taraval is far superior in terms of having postal workers that work with you, help you, and treat you nicely. They've gone above and beyond for me all the time I needed help. I've had no problems with others in the sunset either on west portal and Irving. Anyways, this is unfortunate but it is fortunate there are many other USPSs in the sunset. read more

Tried calling 415.759.0150 from 9:30a to 1:15p. No one answers then transfer to a non-existent operator then kicked me off. The last few tries the messages tell me I reached the Parkside branch on Taraval. Again no one answers. So sad can't go to the West Portal location any more. read more

Absolutely terrible service from Tara. Repeating for official documentation, her name is Tara . She tries to cover her name tag with her long hair. She harasses customers, Especially if it is not a guy flirting with her. All other races she will treat with harassment. Rude behavior and refusing to do basics like sell stamps postmarks , shoves things back at you. There is no hello there's just 'nah ' AsShe tries to do her best to avoid responsibility and avoid her at work read more

5 stars for the gentleman who work this counter. 2 stars for the Asian lady with short hair. Twice she made me use machine to print a label I generated online when today no one was in line and made me put the package on the side instead of officially scanning for acceptance. Lack of customer service skills from her. I had packages stolen before and I like to get them scanned but instead she forces her preferred way of doing business onto the customer instead of listening to what they want. She's the only one, as the other gentleman who has helped me in the past had no issues printing out my label, scanning and accepting my package. 5 stars for those guys. I wish Taraval was easier to get to but they are doing construction and hard to find parking. I've only had issues at the Sloat location seems to be a few bad apples who have been there too long maybe time to retire. Before when I got packages scanned they updated now when it sits on counter no tracking updates. read more

As of Sunday, August 4, 2013, United States Postal Service at Lakeshore Plaza is open from 9 am - 6 pm Monday - Saturday ONLY. Please feel free to pass this information along to your family, friends, classmates and colleagues. Correction - 7/28/2014: This USPS facility is now open: Monday - Saturday 9:00 am - 5:30 pm This location also have drive thru drop boxes - pure convenience for consumers. read more

US Post Office - Lakeshore Plaza USPS facility hours of operation effective Sunday, August 4, 2013 - Post Offices Near Me - San Francisco, California

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Sometimes the Internet doesn't provide you with specific responses needed. I needed to speak /obtain service support from this particular US post office via phone. I was not provided with proper service. It would be nice if this post office or any other US post office would pick up the phone. What's the point of having a phone number listed if you're not gonna pick up the phone, EVER! read more

This postal office needs urgent and a very serious inspection by the US Postal Inspection Service or simply be shut down! Beyond horrible service, honestly the worst I ever encountered. I can't say all of the employees are useless imbeciles, but around 90% of them are very rude with a dirty stinky attitude. I don't know which way their store manager is looking... The worst part about this place is they throw around your packages like its garbage, I witnessed this in person. This type of behavior is completely unacceptable! Look out for an employee named "JOE" asian man with bloodshot eyes, very rude and totally unprofessional! Avoid this postal office if possible. read more

I can't figure out for the life of me where these reviews are encountering these workers. I've been coming here for about two years now since I started selling eBay items and I've yet to encounter a truly negative experience. I'm not counting things like "it's 5 minutes before closing and the employees are upset about the 30 people in the store" that's reasonable. Shwe was a very sweet woman and answered every question I had about getting a job here. Hope others can have more positive experiences because I know one bad experience can sour a whole establishment for someone. read more

Worst fucking USPS employees are so rude, dont want to help which i guess i understand because they probably dont get paid enough but its like idk what to say? grumpy, unfriendly, irritable, condescending, BLAHH. I wanted to gauge my eyes out read more

Avoid this place if you need customer service. Go to USPS store at 1100 Sullivan Ave, Daly City, CA 94015. I only go there for special shipments on Saturday and they are the only one open late until 5PM on Saturday. They don't care about customers and I been there multiple times with bad experiences. Today at 4PM I went there to drop off 3 packages. I saw 3 counter clerks chatting and ignoring customers. I don't mind waiting in line but I would never drop off packages on counter unattended. I have lost a few packages in the past and they were never scan or no record at all. I finally met with a lady and I gave them 3 prepaid flat rate eBay packages and she refused to scan and give me receipts. She told me to drop off at counter without scanning or go use automatic scanner across the desk. Why are we even hiring these people and paying their salaries and they are not interested in helping customers! I told them I lost packages before and do not want to leave my packages unattended at the counter. Bad place. Bad customer service. All these people should leave, retire or go do something else if they don't like what they are doing or serving the community. I never had issues with asking for receipt at any other post offices at San Francisco, and Daly City . Counter clerks always scan my packages and give me receipts. read more

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TLDR: Complaining about rude worker. What else is new at the post office? It wasn't busy when I went in but I decided to use the self service machine so that the one free worker could peacefully finish his breakfast. His female coworker who was assisting another customer decided to be obnoxious and talk about how I was being weird for not coming up to the counter and using self service in Cantonese. I've always came to this post office for all my shipping needs so most of the workers know me and have become rather friendly but I was honestly irritated that this female worker (who is probably a new hire since I've never seen her prior to this day) was so openly rude and thought she was so sly for doing it in another language. I get it, your job sucks, you're bored and wanted to spice up the work place by talking badly about your customers but at least wait until I'm out of earshot. ‍ read more

No wonder your location only has 2.5 stars. Tonight I was talked to like a freeking child by this Asian guy who dyes his hair. Such a bad attitude! I apologize for saying Asian guy. I'm half Korean and I don't know his name. Y'all better get your attitude under control during this pandemic. Unbelievable disgusting disrespect!! read more

The staff is always super rude and extremely unclear about prices. I used to come here a lot and just dealt with the staff's rudeness but after the recent visit I just cannot deal with it anymore. read more

Shipped my package without weighting to see if its ok to ship. My package came back to my house the next day being marked as delivered. Now my customer thinks I am scamming him. I reshipped the package and the tracking still says delivered to my own damn house. I still cannot prove to my customer that the package is going to him. Jesus. All this just because the workers are incompetent and lazy. read more

A Customer service person WHO's Name is JOE is RUDE!!! BAD Attitude with YELLING and IMPATIENT to answer questions!! If he doesn't want to work he can just go home!!! read more

Why the heck would anyone write a review of a post office? Quite frankly, I'm only doing this because of an experience that everyone should know. The mailboxes outside of the US Post Office were completely full. Yes it's a Monday. But they didn't bother emptying it out in the morning nor did they bother to check of it was full. So basically, the mail was spilling onto the floor of the parking lot. I picked up the mail and tried to shove it in the mailbox and more spilled out. It was ridiculous! So I gathered up the spilled mail and I brought it inside the post office to drop it off. I told the clerk behind the counter about the mailbox situation and he just said ok we will come out later. I waited in the parking lot and no one came out for about 8 minutes. I left. So basically this post office doesn't give a s*** about your mail. I hope you're not putting your taxes in there. read more

US Post Office - Mail boxes completely full outside this post office. - Post Offices Near Me - San Francisco, California

i don't leave bad reviews. But this place honestly has me raging inside. The staff are so rude and unprofessional. I received a slip telling me to pick up my package on or after a said date. I drive out there on that date (my fault for missing the letter) but i find out that they can't find my certified mail. They look at each other with confusion and talk in Chinese for so long which makes me anxious. Then they say come back tomorrow, we don't have it. No apology, just we don't have it. It might come tomorrow. I track my package again and now it says "still in transit" (before it said something along the lines of arrived at postal office ready for pickup) even though I received the arrived slip. They never pick up their phone number no matter what hour of the day you're calling. Gave me a number to the delivery unit, which also doesn't pick up. read more

- Waited 45min in line on a Saturday afternoon - When I finally got to the counter, the agent ("Alex") checked what I was coming for and then asked me to kindly step back as he was "not done yet" - 10min later, he said to me "Oh it's almost 4.40pm already, it would be better if you'd come back on Monday, we close at 5.00pm today" - Obviously I declined to come back on Monday, he seemed pissed off and found another reason to avoid taking care of my needs (a simple form to fill) I know USPS has a bad reputation, and some agents are lazy or obnoxious, however this agent ("Alex") clearly despises his job and should not be working there. read more

First and foremost, why can't we give 0 stars here on yelp? Secondly, this post office branch is the only branch that gives me difficulty every single time. Thursday, the 18th of June this branch left a note on my doorstep claiming that they did not leave my package because it needed to be signed for. I've been ordering from the same company for years and this was the first time I'd heard of needing a package from the company signed. I called and was put on hold for 94 minutes and 19 seconds, only for the call to be "dropped" and then upon calling back, told by an automated machine that the post office was closed. So, I went online to have it rescheduled for the 23rd of June. June 23 comes, my mail is in the mailbox but no parcel to be seen. I call customer service, they give me the option to file a complaint as the parcel ends up not even needing a signature. So, the original slip was a lie from this post office's end. I call this branch 6 more times, no one picks up. I call customer service one more time and they file both a complaint and turn in another request for delivery. A few hours later and I get a blocked call from a man who works here. He claims its my fault I didn't get my package when the worker who tried to drop off my parcel claims he didn't see my request to leave my package, even though I wrote it on a piece of paper and left it by the rug of my front porch. So, I told the worker I am giving them verbal allowance to leave my parcel on my doorstep following my 2 other physical requests to leave my package on my door. To this he replies, my verbal consent doesn't mean anything unless I'm there to sign for the package THAT DOESNT EVEN NEED A SIGNATURE. I then elaborated to him how I've never had to give my signature for small packages. I also tell him how no one will be available to be at the house to get the package. This leads to him yelling at me saying how it's my fault I can't have my package because no one will be home to sign for it.... Bro, I gave you 3 different kinds of consent to leave my package at my doorstep. He then tells me my neighborhood isn't safe to leave packages at... The very same house and neighborhood my family and I have had HUNDREDS of packages left on our door and nothing has every happened. But it's fine, more complaints to file is all it is. read more

The majority of the postal workers at this location are friendly and helpful. The location is convenient and there is parking. However, every time I have to use Joe's window at the Sloat Post Office, I dread it. He is the guy that "Martin C" reviewed and took a photo of. Joe is bossy, rude, short tempered, angry, sarcastic, mean, and inappropriate. Today the customer next to me was having trouble because he was pulling his credit card out of the terminal too soon. Joe yelled out some mocking comments, then started laughing at the poor customer and started tallking (in Chinese?) in a mocking way with the other clerk. One time, a while back, when the stamps had gone up in price, I had to mail an important bill, and I was $0.02 short. I waited a long time in line. When I got to Joe's window, he yelled, "We all out of one cent stamp! You come back another time!" I explained that my letter was urgent and asked him to use the register to print a mailing label for the difference. He refused! Fortunately the clerk in the next window did it for me. Today, I wanted to purchase stamps and mail my tax bill. I asked him to print a mailing label (so that the zip code would reflect on the receipt). He refused loudly and angrily said, "We don't do that. Receipt don't mean anything. What wrong with you! You mail certified. Gee. You don't know what you doing." Then I asked to buy stamps. He dumped a pile of stamps on the counter (held together by a paperclip). I pulled one of the sheets out and said, "I'll take this one." He barked at me, "don't touch my display. This is just display, not for you to buy." I've had many other unpleasant experiences with Joe and I've watched him terrorize other customers. This bitter, unhappy guy does not deserve to work at the Post Office. read more

Terrible service or customer service is non-existent. I get it that it's a busy location, but all I wanted to know is if I picked the right box for the pre-paid priority mail label. All the staff did was to tell me to close the box, step to the side and figure out if my pre-paid label says size small or medium. No where on the label says that. It only says it needs to be 5 lbs or under. I had mentioned to her this is my first time doing this but yet she cared more about serving the next person than anything and clearing the never ending line. Another customer in line saw my frustration and ended helping me, which was very nice, because it wasn't even her job. Workers here at the usps are paid to do their job yet they were lazy and so unprofessional that other customers had to end up doing their jobs for them. read more

I want to support the USPS, but with this location, attitude adjustments and customer service training should be compulsory