3rd incident with mail carrier and USPS. I sent mail to Sonoma, from American Canyon and it never arrived - AGAIN!! People, NEVER send anything through mail to Sonoma. They pick and choose which boxes and mail (checks) they keep. They always seem to know which have checks. read more

Terrible service.. they don't even answer the phone. When I show up in person, the clerks are rude and not helpful. I do not understand why they keep the same clerks. Bad Attitudes read more

Worst post office and delivery service I've ever experienced. Postal items regularly not delivered in my box and other times wrong items delivered in my box. Won't pick up their phone...let it ring for 5 minutes...then disconnected on their end...let it ring for another 5 minutes and the same thing happens. Look at the reviews...never seen anything like this...mostly 1 star with many complaints...how can they get away with such terrible service? read more

One of the best post office experience ever. Went in for my new born's passport appointment an hour earlier. The guy helped me and his mood was so uplifting. He deserves a promotion or something and he should be teaching how to behave with clients. Totally recommend this place. NOTE: Did not ask his name but he attended me at 11:15 on 3/24/23 for a 12:15 appointment. read more

I am so tired of seeing the usps driver drive straight by my house and then mark my things as "delivery attempted. Cannot reach your front door or driveway". There is literally nothing blocking my home, my driveway, or my mailbox. They never re-attempt any deliveries either, I have to always pick up my packages in person. Kinda defeats the whole purpose of a delivery. read more

On June 6th of 2021, this Post Office, lied about holding a Parcel, then within 24 hours the package vanished off their shelves. When we inquired about it, we were told that it was placed on the wrong delivery vehicle, then returned and held at the office by request of the Receiver. Which was a lie and thus they falsified a document. When asked about why, the employee stated she could do what she wanted. An investigation was opened immediately but was closed the same day, not by the USPS IP but by an Employee claiming to be the Post Master. Now on August 28th 2021, another package was delivered, and within 22 hours it now has simply vanished. 3 separate investigations were opened, all 3 were closed by the same person at the post office in Sonoma 95476. What's interesting is that the actual Post Master, Josh told us on September 17th 2021, that it was wrongfully addressed, which was verified as a false by the Shipper on both accounts, then that he's not responsible fir the actions of his employees, claiming to be the Post Master. That the case was now closed. I am only using UPS finally. I can't afford 2 over $500.00 in tools just vanishing. read more

Their carriers are stealing mail and bragging about it on social media. Missing mail and the supervisors do nothing about it. Postal inspectors have been investigating. Worst post office . Good luck getting your mail. read more

This used to be a lovely post office. The new men who work there are incredibly brusque and unhelpful and the supervisor is never on site except after business hours - so good luck if they need her to sign off on something. read more

The post office on Sonoma's main thoroughfare varies wildly when it comes to service. I used to use this post office all the time when I worked in Sonoma, commuting between Napa&Sonoma (commuting to work- the quintessential Bay Area experience!) It was for convenience. I usually dropped off mail&bought stamps, not anything very complicated. The parking lot is tricky- luckily there are nearby public lots as well as side streets. While the Napa post offices have cleaned up, the Sonoma one always looks shabby. It could use some good housekeeping. The service is consistently variable, depending on the day of the week&the time. Could use some help. read more

Went to this post office to utilize their passport services as theirs was the only walk-in facility that didn't have an outrageous line (San Rafael can take 2 to 3 days arriving at 6am in the morning) and other post offices you either have to wait a month or so for an appointment or they won't return your call to even make an appointment when you leave a message on their answering machine. This facility was very well organized in my opinion, they offer pictures there as well. Oh and if you forget to make copies of your drivers license (front and back) and copies of your birth certificate they will direct you to a business behind their building and a few business over. Only bad thing about that is you lose your place in line so my advise is to make sure you have all your papers copied as required. They tell you it takes 4 to 6 weeks but it all depends on the time of year as mine took 2 weeks and I had my passport. If you have to get a new passport I recommend coming to this post office in Sonoma. The passport services opens at 10am (PO opens at 9am) so get their early or on time and you'll get out quickly. read more

I wish I could give this post office 0 stars because that is what they earned. Let's start off with the current issue, my neighbors and I have not received mail in over a week...yes,it is peak season but that does not explain not receiving any mail for an entire week...not even junk mail that they love to deliver. I caught the package delivery guy for USPS working on Sunday and he said he was going to start mail delivery that week and he said we have not received mail in over 6 days. Here it is Thursday in the 2nd week and still no mail. So today I walk in to the post office (don't try calling they don't answer their phones) and ask why my mail is not being delivered and they come back with there are no reported issues about our mail delivery (false, I reported this last week) and that our carrier went home with an emergency today. I can understand having an emergency but what I can't deal with it blatant lying. I asked if they could pull my mail as I am waiting on things I need to ship back out to another address. The counter person said they do not know where our mail is since it is not in their bins and I ask where our carriers truck is which they can't answer. So either my mail is sitting in their trucks on their unsecured lot or the driver took his mail truck home and it is sitting there...probably also unsecured. This is unacceptable...and the USPS continues to wonder why they are a failing company...if they were privatized they would be forced to do better. read more

Awesome helpers! I really enjoy there energy! I've been going there for years. Never a disappointment!

USPS -U Should Possibly Scheck Us out??? Tuff one... Passports are available to be accepted 10-3, not all open hours, friendly regular Sonoma crew, just don't get to anxious or you might just get bumped over to the side counter for a time out. read more

US Post Office - Post Offices Near Me - Sonoma, California

I have been trying to contact the Sonoma Post Office for almost a week...phone and email. I am an eBay reseller and use our local Staples store to drop off my packages. It is convenient due to their hours of operation. Our packages have sat in the Staples store for upwards of a week, waiting for the Post Office to pick them up (Staples have a contract to have packages picked up every day). Our eBay store tells our buyers their package will be shipped in 2 days, because we have not been meeting that guarantee, we are receiving poor reviews. This is beyond frustrating and up to now, I have run out of options. This lack of care and concern for their customers is concerning. read more

I have had continue problems with the carriers. I have placed numerous complaints and made numerous calls trying to get them to stop putting packages in a box that are too big to get out. We have large boxes that are supposed to be used fir this and they refuse to use them. This leaves us only one choice, bringing down a knife to cut the box out. read more

It is always a pleasure working with the staff at this Post Office. Thank you all so much, 10 Stars isn't enough.

Great work! Backbone of America! Thank you for all your hard work, especially in this hard time, I'm so proud of you men and woman of this post service! read more

Oh my, possibly the worst post office staff in America. Makes your average DMV look good. I've lived here 20 years and it hasn't changed. I would rather drive to any other post office. It's laughable when you watch multiple people walk in and leave while you're still waiting in line. Do not get your passport renewed there, 1 hour plus, get back in line 3 times, retake pictures. Shit show. read more

Horrible customer service. The Asian lady treats customer like if we're asking for something for free. The white older lady is rude and doesn't know how to give proper customer service and doesn't know her job as a passport facilitator. They forgot that we're paying customers. Avoid coming to this post office read more

I am absolutely shocked at the head manager here named Marsha. If this was a corporation and not a government entity, I would have this woman's job for the way I was treated. Alas however, this (nutcase of a woman and horrific post office manager) will probably keep her job forever sucking the government teat dry at the tax payers expense. Marsha is the manager at this post office. I had a package go missing for the 2nd time this year that I shipped at her office, and this time it was extremely important. I went in, and they told me to come back later to speak with her about it. I came back 1.5 hours later per their suggestion, and Marsha actually refused to see me. In front of an entire office full of customers, after I waited for almost 30 minutes up front to see her, she announced loud enough from the back so that all of us could hear, "Tell him I am NOT going to talk to him". I was dumb founded. I actually called out in front of everyone so that she could hear me, "Marsha are you joking?". It was like dealing with a five year old having a temper tantrum. Four days later, the package that they lost, they found and it was finally shipped. Unfortunately for me I had already re shipped the exact same package with UPS two days prior as it was a contract and check that had to arrive by a specific date. No wonder the USPS has been going bankrupt and requires tax payers to stay alive. Idiots like this run the place. Marsha should be fired. She is awful. I spoke with one of her employees and they confirmed that she is impossible to work with. I will be paying 3x the price to do all of my business with UPS and Fed ex going forward. There is a reason they charge more, and it is because it is worth it. read more

Went to get a passport at the post office on Broadway and I was in line with a nice Latina lady with her young daughter in front of me. As we both waited to be served, other people kept stepping in front of her. I felt bad for her so I asked why they were letting others to the front of the line.They said because those people were being helped before and were allowed to jump back in front. Fair enough but they should have a sign explaining pretty much the rules for the passport line, because no one had a clue as to what was going on and people were pissed. They have signage directing customers for everything else in there. I tried to speak up for the mom who had been endlessly waiting while at least 3 other people stepped to the front. The a post office employee basically said, "You should be grateful that you can get your passport here." She was saying that it wasn't the post office's purpose to issue passports and we should be grateful they offer the service at all. Pretty rude answer. I mentioned that if that wasn't their purpose they wouldn't have offered the service in the first place, they are a part of our government after all. I am starting to wonder..... if it would be better to privatize the US mail. As they don't seem to have enough autonomy to improve they way they do business and they routinely act as though they could care less. read more

This is the Main Post Office closest to Sonoma Plaza. There are lots of mail boxes in front for outside or drive-through drop off, a nice Lobby inside, and lots of delivery truck traffic in back. read more

Absolutely, the worst customer service at this Post Office ever! My carrier continues to make mistakes over & over again. BIG ones too! I have nicely called to report it several times, but nothing ever changes with the carrier. So I called yet again & got the supervisor. She was the rudest, most unprofessional person I have spoken to at USPS ever. She basically didn't even listen to me. She said there was nothing she could do about my incorrectly delivered packages (3 of them). This is just one example of the terrible experiences I have had at the Sonoma Post Office! We need a complete turn over at our post office. The USPS system is terrible & needs a good fixing for sure! I am just appalled! read more

I received a certified mail receipt but could not read the sender. It was illegible. I asked to speak to the manager. I then stood in a line with a woman arguing with another patron. I asked Manager Marsha if she could speak to the delivery personnel to write more legible so notices could be read. Manager Marsha's response was a sarcastic question. Would I ask a doctor to write more legible? She then told me I was lucky I could read the first two words. I kindly asked her to write her name on my receipt. She hesitated and said, "Why?! Because you didn't like my answer?" I asked her again to please write her name. She responded, "Well, I am the one that is going to read the complaint anyway!" I read here on yelp a complaint about this same manager from 2016. Perhaps we should get our congressman involved like they did in Livermore to address their postmaster! read more

Sally and Rose are both amazing at their jobs. They were able to help me with every question I had about my passport paperwork. The passport picture I got from CVS cut the top of my hair off which isn't allowed. They let me go down the street to retake my picture. Overall great experience. read more

Never thought I'd be writing a review for the post office. But this was by far the best experience I've had at one. Nothing complicated, renewing a passport, but Rose was incredibly helpful, efficient, and patient. The other employees enthusiastically greeted everyone that walked in, and got through the line very quickly. read more

People don't waste your time or money with this office!! I went in for my passport application and the bald man that help me didn't verify my application and apparently it was done incorrectly. I was sent a letter from National Passport Center to correct the problem and was informed I wouldn't get charged again $35 dollars but when I went back the Asian lady said if you don't pay again I will not sent it. So their I pay again this passport has come out to $300 dollars because this called postal service personal do not know how to do their job. Stay away and go to the other postal offices this place is a disaster. read more

Rude, their staff is so rude so unprofessional. You can't ask a question without getting attitude back at you. Their service is what I call trash. Im so disappointed at one point I was going to just unleash on them lol. Never coming here again and wish them nothing but the worst. I hope you know how I feel now with my honest review so you don't have to experience it. Went to renew my passport I just walked out instead. Learn to attend your costumers/clients, that makes your company great. read more

My mother has had the most outrageous run around trying get to mail delivery. How on earth can USPS justify NOT delivering mail to residential neighborhoods a mile from downtown? As consolation she is supposed to "qualify" for a free PO Box. And yet they have been charging her for 4 years now. When she refused to continue payment they simply marked all her mail "return to sender." Nice solution. read more

These are the rudest people and so unfriendly. I suggest using the small one on 8th street. Very friendly and usually no line at all. The guy will even tape up your package for you. read more

Will M. 17 people in line and only 2 clerks. There is no pride in the work place. The waste cans were overflowing and the floor was littered and filthy. I would have gone elsewhere if my vacation mail could have been held elsewhere. I usually go to Boyes or El Verano. read more

Recently lost a prepaid package I dropped off 5 days ago. Shows an origin scan but goes nowhere from there. I also receive mail that is postmarked months prior... regularly. Largely a rude staff and the mail man always drives past my mailbox when the flag is up. I called to complain and I was confusingly informed "that's how it's done" and that I'd need a doctors note proving I was unable to walk myself to a large USPS mailbox to make sure it gets picked up. No wonder this place is on the verge of bankruptcy. read more

I tried to call this office several times regarding a package being held. I was on hold with the regular USPS 800 number for 55 minutes. The website was down for a re deliver. I finally reached Marcia who was extremely unhelpful, abrupt and rude. Every question I asked she didn't know but would elaborate why she didn't know etc. etc. etc. They are not a busy post office and I would think they would be a bit more helpful or get the answers. read more

Purchased a P.O box at the Sonoma Broadway office they did not tell me it takes almost 3 weeks to get started in the meantime when I asked them after 8 days what happens if I'm expecting important documents paychecks or other mail including bills they said beats me. USPS Sucks in Sonoma read more

This is the best service I have ever received at a government facility and far better than most places I have been. I have had to go for passports twice in the past month for my kids. They are fast, they triage the line to speed things up and everyone is extremely friendly. They all get a A++ in my book. read more

I receive incorrect deliveries of mail daily from this post office. I have spoken to the "supervisor" several times, but this horrendously pathetic mail delivery continues. Over the last thee months starting about June 2016 I have received DAILY mail for different addresses, or address that shows the same house number but is for a different street. I have recieved PG&E and other bills past their due date. On 9/2/2016 I spoke spersonally to the "supervisor" as I wasn't ALLOWED to speak to the Post Master. Today on 9/3 I recieved 2 different pieces of important business mail incorrectly delivered. One is a court summons for jury duty. I don't think the supervisor did anything, just like all the other times either I or my neighbor have gone to the PO to explain the problem. In 26 years of living in this valley, the last 6 months has been the most pathetic service ever. read more

My husband, daughter, and I had to do a complicated passport transaction (renewals for my husband and me, one of them expedited and a conversion of our daughter's passport from a minor's passport to an adult one, also expedited.) A postal worker named Cely helped us every step of the way and she was great! She knew the process inside-out, was efficient, accurate, friendly and a good problem-solver. Not only that, but while we slowly filled out forms, asked questions, and generally delayed things, she constantly had one eye on the line and made sure people were being helped, barking orders to her co-workers and doing triage to prioritize the other customers' needs. When she had to go into the back room to do something, she literally ran. Suffice it to say, we were very very impressed. Don't believe the naysayers in the other reviews: at least when Cely's on the job, this is the best post office ever. read more