Been a customer for many years. They are very professional and friendly. They just plain get it…read moredone! I wouldn't go anywhere else.

Friendly Fast…read moreExcellent Customer Service Professional I recommend this store for all your shipping needs Value is exceptional

My sister sent me a perishable item via FedEX 2nd day service. The driver has had that package in…read morehis truck for three days and has not delivered my package as of this review. I've called the local FedEX distribution center and they cannot offer a reason why it hasn't been delivered because FedEx is using a third party for their deliveries. FedEx doesn't mind collecting the fees for 2nd day service but they do not provide 2nd day delivery. THAT IS FRUAD....plain and simple. Time to contact the FTC who takes care of FRAUDSTERS! My theory is that these third party delivery people hold packages till they have a full truck and then deliver in a given area thus saving themselves on gas costs. THAT IS FEDEX'S DIRTY LITTLE SECRETE!

Ok so my package was supposed to be delivered to me Friday 1-28-24 well here it is 2-3-24 and I…read morestill don't have it and twice now I've got can't deliver due to weather well I hate to say it but what weather it hasn't even snowed it froze so I'm sick of the excuses I need my package don't use fedex

Postal Annex has become my one stop shop for package mailing, having keys made, buying children's…read morepresents, and now passport photos. As an example, stopped by today to mail two packages, have passport photos taken, and keys made - all completed in less than 10 minutes and with their usual positive and polite customer service. Highly recommend.

Absolutely the worst customer service. Ever since the new owners took over it has been an…read moreunpleasant visit with the current employees and male owner, who is extremely rude. I've been bringing my business here for 10 years, and they have officially lost a customer for my personal and business use.

Hours on google are wrong, showed up on a Saturday at 1:30 (thinking they were open until 6) to…read morefind out they close at 2pm AND THEY WERE ALREADY CLOSED. I was supposed to pick up a dress for an engagement photo shoot I had mailed here as I was passing through on my way to Rainier. Really really disappoint

Owner is rude and has a bad attitude. He doesn't care to help people who are trying to ship by UPS…read morebecause he says UPS doesn't pay him anything for doing that and he provides that service as a courtesy to the public only.

I can only speak for this location as an access point to pickup up UPS packages. I don't use their…read moreother services. If you're lucky enough, and they find your package in the back, you will likely continue to receive notifications from UPS that your package is waiting for you because half the time they will forget to ask you to sign for your package and it will appear that you've never picked it up. As I write this, I just received three messages in the last 24 hours reminding me to pick up a package (that I already have) or they're sending it back. The rest of the time, you'll receive a notification that your package is ready for pickup, which it truly is, but they will claim it's not there or that they know nothing about it. Doesn't matter that it has a UPS tracking number, they will not check that. You will have to return another day and insist that your package tracking says it's arrived and...oh my goodness! Indeed it REALLY is there and was actually there all along! I only send to here from Amazon if the package cannot be sent to the Amazon locker. However, in the last year, I've had issues with this location at least 6-8 times and that is over half the total times I've had parcels delivered there. I am not bothered by employees making mistakes but this repetitive issue is not "mistakes", this is unprofessional. I would like to use this location because it's conveniently located, but I at this rate, it's becoming not worth it.

Thank you for taking the time to respond to my review. I appreciate that. Unfortunately, maybe you…read moreshould have spoke with your manager, Andrea first before responding. Had you spoken with her you would have found out she was in fact the person who attempted the first hole punch job. When she couldn't complete it, she went next door to Mike. And since she was the one who brought the pages back to the register and boxed them it would have been her to inform me that she messed up my pages and instead of being transparent and letting me know what she did, she said NOTHING. Thank you again for getting back with me. Your store definitely needs to work on workmanship, transparency, honesty and good work ethic. Have a good day!

Shawn was great to work with and helped me with a foam mounted poster for a Celebration of Life. He…read moreeven finished it the same day and I couldn't be happier with the quality. Other places (F-Ex, VistaPrint) charged more and said file was too small so quality might not be good. UPS handled my project with compassion and the poster has same sharpness as the original photo from my phone. Highly recommend working with them on any special print projects!! I'd add a photo but want to respect privacy of my friend and her loved one.

The service was swift! Each staff member was wearing a mask. All patrons were pleasant and…read morefollowing the social distancing markers on the floor. The store was clean and not loud! We enjoy our UPS Store!

Outstanding Service at the Umatilla Post Office - Thank You, Ms. Lori!…read more Ms. Lori at the Umatilla Post Office is absolutely amazing! She always brings such a positive, welcoming vibe and is consistently quick, efficient, and professional, which honestly cannot be said about every postal location in town. Lori greets everyone with a genuine smile and makes every visit pleasant. As a small business owner, I especially appreciate how she has taken the time to educate me on the shipping process and show me how to save money using USPS online services. That kind of knowledge and willingness to help truly makes a difference. Customer service like this is rare and should be recognized. Thank you, Lori, for your hard work and dedication--you truly rock!

I had an issue today. I ordered a pair of shoes for my son, the shoes were delivered I was out of…read moretown.when I returned checked my mail, had another person's package in my box. I returned the packages ask where my package was and that I had another person's package in my box. The person working checked and stated they must have switched the keys and a man received my shoes and apparently took them. I wanted to know what and when they would fix this situation because I am being billed for the shoes. I was surprised the worker got upset with me I guess because I questioned him and he made a mistake and gave my shoes to a man . I just wanted to know what would be done, no apology just raised his voice got upset with me. Later my friend called to ask and the female worker was agitated and said they would have to get the shoes from the man who took them and said if you have a problem with that call someone and hung up. The workers at the umatilla post office were very unprofessional the way they talked to me.

This is such a great, multi-service place in town! You can ship items, browse for unique gifts and…read morecheck out some of the newest skate boards and bikes. There is something for everyone in this little store. I also love that they have an espresso shop here, and they make great drinks and offer Lotus energy drinks. The staff is friendly and welcoming and will offer helpful suggestions if you ask. Some of the items I have picked up from there are the fancy soaps, local honey, a beautiful throw and lots of coffee!

I understand they are an independent business and are probably struggling like the rest of us but I…read morejust got the absolute worst customer service. Maybe a little more sympathy for the customer would improve your reviews and bottom line.

A worker greeted me almost as soon as I walked into the store and inquired about what services I…read morewas looking for. I was in a bit of a hurry, so relieved to find that I was walked through the steps rather than being left to figure out their set up on my own. I still had a few hiccups dealing with various formatting issues, but each time I needed help, I got it. Both of the employees I encountered were friendly, polite, and knowledgeable.

If you come here, don't expect to get any help when you try to use the computer. I wasted $14…read moretrying to log on to check my email because I needed to print out a form for direct deposit It was a hassle trying to figure out how to get to the Internet browser. Unfortunately I have to go back today to log back on and finally print my form so that I can get my money direct deposited. At least this time it shouldn't cost $14 to try to navigate the system to try to get things done. Also, this location does not have post office boxes to rent, so don't waste your time coming here to rent a post office box