I stopped in to get some stamps when there was one clerk on duty and 3 passport applicants. One was late, one was early, and the other one was on time. It was pretty chaotic with customers being ill-prepared and needing a lot of hand-holding (the late one had neither her passport application or a pen and was 30 minutes late when she arrived). Nonetheless, the clerk had a good sense of humor, was professional, empathetic, and honest. She answered one of my passport questions about their passport services and went out of her way to find a form for me, even though I told her I could come back when I was closer to renewing since she was so busy. I was impressed with how well informed she was about passport services that didn't apply to the USPS location and how respectful and calm she was under pressure. I was able to get everything done (lots of stamps and a mailing) with just a brief wait, and the clerk kept everyone content when it got even busier than when I first walked in. Good service should be appreciated, so I decided to leave positive feedback and express my gratitude for a job well done. read more

I literally always have issues here and they tell me I have to pay for boxes that certain shipping things don't work. And then I go to the other post office and I am taking care of without issue and without additional payment. Like either this post office is held to a higher standard than all other post offices or they are doing something illegal. read more

I needed a prepaid shipping label for USPS and the clerk told me to go print it at FEDEX!!!!!!!

Always great service anytime! Efficient and thorough service. Good prices compared to other mailing services

Drive to the post office in Cascades instead or even Herndon. This location is full of unprofessional employees and the customer is always wrong. I went in today to get my daughter a passport and I was on time. When my turn came, the lady went to the couple behind me and said that I had to wait because I was late. I said that I was on time and then another worker chimed in. The manager came up and said she would have to go and look at the tape. ARE YOU SERIOUS. She came back 15 minutes later and told me I was on time. Well I knew that. The rude lady doing the passports had already moved on and told me that I had to wait until she was finished. I WILL NEVER ENTER THIS BUILDING AGAIN!! read more

AVOID, AVOID THIS LOCATION... Ship express mail international. The lady on address label made two mistakes I don't know how but what I saw she was trying to fix mistakes by pencil. For something what you pay for a single document page over $70 you expect that thing would be right and address correct. I drop off package 3:30 pm Thursday, paid for tracking number and next day 10;44 am no update on tracking. Called post office and very rude person tried to explain that they don't provide tracking while on domestic ???? I was ordering some stuff from Europe and I could see on tracking number when when package leave and when enter country. Where end this laziness and rudeness... read more

Never intend to ship my stuff from here ever again. Experienced bad customer service, the person who handled my packages bent my packages when it said do not bend, customer service and dealing with someone who is deaf, they didn't want to bother and tried to get me out ASAP since I came in close to closing. They refused my packages since they claim I packed it wrong and tried to upcharge me 10 dollars more per package. Took my packages to another up the street, they heard about my situation and said they see no issues with my packages. Staff needs to understand how to identify and correctly charge each package. They need to retrain on their identification of packages and what not. Reported everything that happened to me to corporate and it looks like they are taking my case very seriously. read more

I went here to mail a package and the staff was very efficient and helpful. The Postmaster Jeff was very pleasant and helped me understand how to use the self service machine. read more

USPS. Pretty straight forward. This is a pretty average sized post office. They do sell ready post items. The lines move pretty quicky.

This white old women who was doing passport was so unprofessional and rude in the way she was attending me. She was such in a hurry because she wanted to go on her break. read more

Zero stars. The angry black woman who is the supervisor is incredibly rude and unprofessional. She threw a paper at me and said that we don't care about your lost package. Too bad. I have lost several hundred dollars for them refusing to scan packages because as they say "too busy". They need to understand that eBay customers don't have to pay when mail doesn't get scanned. We are keeping you alive and you treat us like crap. The carriers do their jobs well, but this post office management should be cleaned out. Trump should allow firings like at the Veterans administration. Start with this manager. I hope Amazon replaces the USPS soon! read more

Love the service,The supervisor of this branch Jay is really good and helping and went out of the way to stop the delivery of my package to my previous address and made sure i get it the same day without it had to be forwarded and delay it for more 7 days. Will definitely go there again and again. Glad to have staff who gives more than what we expect from them ..Keep doing what you guys are doing ,Thanks read more

Four employees manning the front so the line went by quick. Very helpful in changing my forwarding address. Parking lot is small so I parked behind McDonalds where there is a huge parking lot! read more

Very bad experience chug the manager I'm guessing was doing everything just so I couldn't pick up my package when I was trying to explain the situation she was not understanding at all I was only trying to pick MY mail and she was only making it harder then easier with me very bad experience!!!! read more

I have not had any problems the few times I have gone in here. Unfortunately, the delivery from this location has been inconsistent for at least 3 years....mis-delivered mail and damaged packages. The years of individual homeowners and our HOA complaining only gives us a few months of service. Smaller neighborhoods should be the easiest ones to deliver to the proper boxes, not shove things that are clearly too big for the box (causing homeowners to be creative getting it out, folding long envelopes top to bottom that say DO NOT BEND), and leaving multiple boxes at a house with not even an attempt to cover in the rain - leaving the boxes soaked through. Get someone to make sure on days there may be rain to take bags. read more

Would it kill you to smile? To GREET your customers? I go to the post office multiple times a week and no matter how many times I say "hello" or "thank you" in an effort to be friendly, I get absolutely NO response from several of the employees at this location. Look me in the eyes, speak clearly, ask how you can help... These employees need a major lesson in Customer Service 101. There is only one employee here who doesn't just stare lifelessly while somewhat mumbling at me, and for her I add a star. read more

This place is super unprofessional! Two of the ladies that work here are extremely rude to everyone. I've witnessed one of the clerk's throw a envelope at a customer who was standing right in front of her and when the customer called her out and asked her not to do so, she laughed. I literally live 2 minutes away from this Post Office but to avoid getting aggravated due to their horrible customer service I drive all the way to the Dulles Post Office or the one on Cascades. read more

This place has the most helpful employees in any post office I've been to. We were a bit unsure which label we needed to use, and the employee helping us actually got up from his seat, went around the side to the floor area, got us the correct label and handed it to us. It was nice to see a post office employee be so helpful, when employees at other offices are cranky and annoyed by any question you ask. It was nice to come out smiling from a post office for once :) read more

Okay for some reason your driver had my package and he was looking at me like if I was stupid and did not deliver my fucking package. You people have some of the most fucking retarded drivers on the planet read more

(I had to rate in order to post - doesn't even get 1 start in my eyes) Horrible place . I worked there for a couple of months and it was the worst job ever . The supervisor Jin Chu very unprofessional , sarcastic, and rude . She walks around thinking she's the shit just because she has make up on which does NO justice . The other employees were very friendly except for May. I've witnessed customers complain even to the Post Master and they never do anything . I feel bad for that place because when it comes to "Customer Service" they have the slightest idea . A very poor place to work and as a customer , I wouldn't recommend . The post office on Westlake drive isn't that much better - but 150 sterling blvd is the absolute worst ! So glad I made it out of there ! read more

We dropped off our wedding invitations to be sent two weeks ago. Half of the invitations still have not been delivered. When I spoke with the person at this post office he refused to look into the issue. He said it's not possible for them to leave mail behind and refused to look for a missing bag. These are our wedding invitations! This is important mail and this post office has lost half of them and refuses to help! read more